RoadVitals

2011 Thomas Built Saf-T-Liner C2

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Dec 16, 2013
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Thomas Built Saf-T-Liner C2. 5 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
13V633000

POWER TRAIN:AUTOMATIC TRANSMISSION

Dec 16, 2013
29 units potentially affected
The defect: Daimler Trucks North America (DTNA) is recalling certain model year 2011-2013 Thomas Built Saf-T-Liner C2 school buses manufactured December 3, 2009, through February 8, 2012, and equipped with Eaton hybrid automated transmissions. The software controlling the affected transmissions may improperly raise the vehicle's engine speed during downshifts without the driver's input.
The risk: The increase in engine speed may result in unintended acceleration, increasing the risk of a crash.
The remedy: DTNA will notify owners and dealers will update the hybrid transmission software, free of charge. The recall began on February 5, 2014. Owners may contact DTNA at 1-503-745-6910. DTNA's recall number is FL-657.
Daimler Trucks North AmericaManufacturer number FL-657View on NHTSA.gov
12V570000

ENGINE AND ENGINE COOLING:ENGINE:DIESEL

Dec 11, 2012
6,296 units potentially affected
The defect: Daimler Trucks North America (DTNA) is recalling certain model year 2011 through 2013 Thomas Built school buses manufactured from March 2010 through July 2012, equipped with Cummins ISB6.7 diesel engines manufactured from February 16, 2010, through May 4, 2012, containing a fan pulley, part number 3914462. The subject fan pulley is part of the accessory drive system on the front of the engine. This system is used to drive such components as the refrigerant compressors, the radiator fan, and the engine water pump. The web of the pulley can fatigue over time, causing the pulley to fail.
The risk: If this occurs, the fan belt may lose engagement of the water pump, allowing the cooling system to overheat. This may result in exceeding temperature limits, potentially disabling the school bus. If the school bus is occupied when it becomes disabled, the occupants would need to exit the vehicle and be transferred to another vehicle, putting them at risk of injury.
The remedy: Cummins will notify owners of the recall. Repairs will be performed by Cummins authorized service facilities. A new fan drive pulley will be installed free of charge. The safety recall began on January 4, 2013. Owners may contact Cummins at 1-812-377-5000 or DTNA at 1-800-547-0712.
Daimler Trucks North AmericaManufacturer number FL-635View on NHTSA.gov
12V296000

STRUCTURE:BODY:ROOF AND PILLARS

Jun 28, 2012
1,312 units potentially affected
The defect: DAIMLER TRUCKS NORTH AMERICA (DTNA) IS RECALLING CERTAIN MODEL YEAR 2010 THROUGH 2013 THOMAS BUILT SAF-T-LINER EF, SAF-T-LINER HDX, SAF-T-LINER C2, AND MINOTOUR SCHOOL BUSES MANUFACTURED FROM APRIL 5, 2011, THROUGH APRIL 23, 2012, EQUIPPED WITH SPECIALTY MANUFACTURING INC. (SMI) PROLO ROOF HATCHES. INCREASED FRICTION BETWEEN THE REAR PLATE ASSEMBLIES, P/NO. 009327, AND THE NYLON REAR POP-UP SUPPORT, P/NO. 008956, MAY RESULT IN AN OPENING FORCE OF THE PROLO ROOF HATCHES THAT EXCEEDS FEDERAL STANDARD REQUIREMENTS. THUS, THESE HATCHES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 217, "BUS EMERGENCY EXITS AND WINDOW RETENTION AND RELEASE."
The risk: IN THE EVENT OF AN EMERGENCY, EGRESS OF THE BUS MAY BE HINDERED POSSIBLY RESULTING IN INJURY TO THE VEHICLE OCCUPANTS.
The remedy: THOMAS BUILT BUSES WILL NOTIFY OWNERS. SMI WILL PROVIDE SERVICE KITS ALONG WITH REPAIR INSTRUCTIONS TO DEALERS AND OWNERS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 22, 2012. OWNERS MAY CONTACT THOMAS BUILT BUSES AT 1-336-889-4871 OR SMI AT 1-800-951-7867.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-630View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

14CSA20

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA20 EGR Valve Actuator Kit P/N E23539699

PAB-044

EQUIPMENT ADAPTIVE/MOBILITY

THOMAS BUILT BUSES: PROCEDURAL INFORMATION REGARDING THREE NEW, PROTECTIVE, CORROSION COATINGS, TUFFCOAT, EDGE COVER, UNDERGUARD, AGAINST DE-ICING CHEMICALS, EXCESSIVE WEAR, AND ROAD DEBRIS TO ADDRESS NEEDS TO BUSES. SAF-T-LINER C2. NO MODEL YEAR LISTED. *PE

SB-49-5

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

THOMAS BUILT: WHEN DIESEL EXHAUST FLUID (DEF) SYSTEM SITS FOR EXTENDED LENGTH OF TIME, THE TANK MAY CRYSTALLIZE AROUND FLOAT ON DEF LEVEL SENDING UNIT TUBE AND NEEDS CLEANING OR IT CAN CAUSE FLOAT TO STICK. MODEL SAF-T-LINER C2. NO MODEL YEARS LISTED. *PE

SB-20-9

ENGINE

THOMAS BUILT BUSES: GENTECH LOW COOLANT LEVEL SENSORS, WITH MOUNTED SURGE TANKS, ARE MISDIAGNOSED DUE TO FAULT CODE DURING TEMPORARY LOW COOLANT LEVEL IN SURGE TANK DURING ENGINE WARM UP. *PE

GI-54-9

VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING

THOMAS BUS: WINDSHIELD WIPERS MALFUNCTIONS CAUSING THE WIPERS TO HAVE AN UNINTENDED CYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thomas Built Saf-T-Liner C2 by model year
YearComplaintsRecallsInvestigationsIssue Index
2018000—
2011Viewing050—
2010010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.