RoadVitals

2002 Thomas Hdx

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Mar 23, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
3
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2002 Thomas Hdx. 4 safety recalls have been issued covering this model year; 3 NHTSA investigations name it; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V137000

SERVICE BRAKES, AIR

Mar 23, 2007
3,000 units potentially affected
The defect: CERTAIN MY 2000 THROUGH 2003 THOMAS BUILT HDX AND MVP-ER SCHOOL BUSES MANUFACTURED BETWEEN APRIL 23, 2000, AND NOVEMBER 14, 2003. THE SERVICE AIR BRAKE PEDAL, FOR BOTH NON-ADJUSTABLE AND ADJUSTABLE BRAKE PEDALS, MAY CONTACT THE FRONT STRUCTURE ON THE BUS, LIMITING THE MAXIMUM BRAKE FORCE AVAILABLE.
The risk: INSUFFICIENT AIR BRAKE PRESSURE MAY CAUSE EXTENDED STOPPING DISTANCES WITHOUT PRIOR WARNING, POSSIBLY RESULTING IN A VEHICLE CRASH.
The remedy: THOMAS BUILT WILL NOTIFY OWNERS AND REPAIR THE AFFECTED BUSES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 14, 2007. OWNERS CAN CONTACT THOMAS BUILT AT 336-889-4871 OR CONTACT FREIGHTLINER AT 800-547-0712.
FREIGHTLINER LLCManufacturer number FL-493View on NHTSA.gov
05V347000

OTHER:SCHOOL BUS STOP ARM ASSEMBLY

Aug 3, 2005
5,954 units potentially affected
The defect: CERTAIN 2002-2005 MY THOMAS BUILT MINOTOUR, CONVENTIONAL, MVP-ER, ER, HDX, AND MVP-EF MODEL SCHOOL BUSES MANUFACTURED BETWEEN JANUARY 8, 2002, AND MARCH 8, 2005, EQUIPPED WITH SPECIALTY MFG "5" SERIES STOP ARMS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN STATES OTHER THAN THE FOLLOWING STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH DAKOTA, OHIO, OREGON, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING, AND THE DISTRICT OF COLUMBIA. IN EXTREMELY COLD WEATHER, THE MICROSWITCHES USED INTERNALLY TO POSITION THE STOP ARM SIGN IN THE OPEN AND CLOSED POSITIONS MAY MALFUNCTION, CAUSING THE SIGN TO OPEN OR CLOSE IN AN IMPROPER POSITION, OR TO NOT OPEN AT ALL.
The risk: SHOULD THE STOP ARM NOT PERFORM PROPERLY, A CHILD OR PEDESTRIAN MAY BE ENDANGERED BY PASSING VEHICLES SHOULD THE MOTORIST NOT STOP AT THE CORRECT LOCATION.
The remedy: FOR THOSE BUSES OPERATED IN OR NEAR ANY OF THE STATES LISTED ABOVE, THOMAS BUILT IS ENCOURAGING THE BUS OWNERS TO OBTAIN THE REPLACEMENT SWITCH. FOR THOSE BUSES OPERATED IN THE WARMER STATES, DEALERS WILL REPLACE THE SWITCH UPON OWNER REQUEST. FOR THOSE CUSTOMERS WHO REQUEST THE REMEDY, THOMAS BUILT WILL REPLACE THE ORIGINAL SWITCH WITH A SWITCH PACK THAT IS NOT SENSITIVE TO EXTREME COLD WEATHER AND WILL INSPECT TO ENSURE THE MICROSWITCH HEATER WIRING IS PROPERLY CONNECTED. THE RECALL BEGAN ON SEPTEMBER 14, 2005. OWNERS MAY CONTACT THOMAS BUILT'S CUSTOMER SUPPORT OFFICE AT 336-889-4871.
FREIGHTLINER LLCManufacturer number FL-454View on NHTSA.gov
05V340000

OTHER:SCHOOL BUS STOP ARM ASSEMBLY

Jul 25, 2005
13,583 units potentially affected
The defect: CERTAIN 2002-2005 MY THOMAS BUILT MINOTOUR, CONVENTIONAL, MVP-ER, ER, HDX, AND MVP-EF MODEL SCHOOL BUSES MANUFACTURED BETWEEN JANUARY 8, 2002, AND MARCH 8, 2005, EQUIPPED WITH SPECIALTY MFG "5" SERIES STOP ARMS ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE FOLLOWING STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH DAKOTA, OHIO, OREGON, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING, AND THE DISTRICT OF COLUMBIA. IN EXTREMELY COLD WEATHER, THE MICROSWITCHES USED INTERNALLY TO POSITION THE STOP ARM SIGN IN THE OPEN AND CLOSED POSITIONS MAY MALFUNCTION, CAUSING THE SIGN TO OPEN OR CLOSE IN AN IMPROPER POSITION, OR TO NOT OPEN AT ALL.
The risk: SHOULD THE STOP ARM NOT PERFORM PROPERLY, A CHILD OR PEDESTRIAN MAY BE ENDANGERED BY PASSING VEHICLES SHOULD THE MOTORIST NOT STOP AT THE CORRECT LOCATION.
The remedy: THOMAS BUILT WILL NOTIFY ITS OWNERS AND REPLACE THE ORIGINAL SWITCH WITH A SWITCH PACK THAT IS NOT SENSITIVE TO EXTREME COLD WEATHER AND WILL INSPECT TO ENSURE THE MICROSWITCH HEATER WIRING IS PROPERLY CONNECTED FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 14, 2005. OWNERS MAY CONTACT THOMAS BUILT'S CUSTOMER SUPPORT OFFICE AT 336-889-4871.
FREIGHTLINER LLCManufacturer number FL-454View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE07054ClosedPreliminary Evaluation

EMERGENCY DOOR HANDLE FAILURE

Opened Nov 9, 2007
Closed Mar 4, 2008

THE OFFICE OF DEFECTS INVESTIGATION OPENED THIS PRELIMINARY EVALUATIONAFTERBECOMING AWARE THAT FLEETS WERE HAVING HANDLE FAILURES ON THE REAR EMERGENCY DOOR EXIT.THE FAILURE RESULTED IN THE DOOR HANDLE SEPARATING FROM THEDOOR LATCH MECHANISM.WHEN THE HANDLE FAILS, THE REAR EMERGENCY EXIT DOOR CAN NOT BE OPENED FROM OUTSIDE THE BUS.THE FAILURE RESULTS FROM CORROSION OF THE EXTERIOR DOOR HANDLE AROUND THE SECURING ROLL PIN AND SQUARE DRIVE LATCH MECHANISM, CAUSING THE PROTECTIVE FINISH TO CHIP AND FLAKE.CONTINUED CORROSION WEAKENS THE HANDLE AND EVENTUALLY THE HANDLE MAY BREAK WHILE TRYING TO OPEN THE EXIT DOOR.ODI WAS CONCERNED THAT DURING AN EMERGENCY, A PERSON OUTSIDE OF THE BUS WOULD BREAK THE DOOR HANDLE WHILE TRYING TO OPEN THE EMERGENCY EXIT DOOR,POTENTIALLY DELAYING EVACUATION OF THE BUS.UNDER THE SAFETY RECALL, THE ALUMINUM HANDLES WILL BE REPLACED WITH A MORE ROBUST HANDLE.THE RECALL ACTION RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTSLed to recall 08V087000
PE07029ClosedPreliminary Evaluation

SIDE ELECTRICAL FUSE PANEL FIRES

Opened Jun 20, 2007
Closed Nov 29, 2007

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER BECOMING AWARE OF TWO SCHOOL BUS FIRES THAT STARTED IN THE SIDE MOUNTED ELECTRICAL FUSE PANEL ON A PAIR OF THOMAS BUILT SCHOOL BUSES.THEFLEET OWNER HAD REPORTED THE BUS INTERIORS FILLED WITH SMOKE, CERTAIN ELECTRICAL DEVICES BECAME INOPERATIVE, AND THE BUSES STALLED. THE TWO BUSES INVOLVED IN THE FIRE INCIDENTS HAVE CONSECUTIVE VIN NUMBERS AND THE FIRES WERE SIMILAR, BUT NOT IDENTICAL TO A PREVIOUS RECALL (06V-136) CONDUCTED BY THOMAS BUILT.THESE BUSES WERE NOT INCLUDED IN THE PRIOR RECALL, WHICH INVOLVED A DEFECTIVE POWER DISTRIBUTION MODULE (PDM).AFTER FURTHER TECHNICAL EVALUATION, FREIGHTLINER DECIDED THEY WOULD CONDUCT A SAFETY RECALL TO CORRECT DEFICIENCIES IN THEPREVIOUS RECALL AND ALSO EXPAND THE POPULATION TO CAPTURE ALL AFFECTED BUSES.THE CORRECTIVE ACTION FREIGHTLINER PLANS TO TAKE WILL BE FORWARDED TO ODI WHEN AVAILABLE. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

ELECTRICAL SYSTEMLed to recall 07V544000
PE07008ClosedPreliminary Evaluation

RESTRICTED BRAKE PEDAL MOVEMENT

Opened Feb 12, 2007
Closed Apr 16, 2007

ODI WAS CONTACTED BY THE NEW YORK DOT WHO REPORTEDSEVERAL BUSES FAILED BRAKING TESTS WHEN BEING TESTED DURING AN ANNUAL INSPECTION. THE SUBJECT SCHOOL BUSES ARE OPTIONED WITH AN ADJUSTABLE FOOT PEDAL POSITIONING DEVICE THAT ALLOWS THE DRIVER TO RAISE AND LOWER THE BRAKE PEDAL HEIGHT TO SUIT HIS/HER SEATING POSITION.WHEN THE LOWEST PEDAL POSITION IS SELECTED (BY A BUTTON ON THE DASHBOARD), NYDOT REPORTED THAT THE BRAKE PEDAL BOTTOMED OUT ON THE FLOOR, THUS PREVENTING A FULL BRAKE PEDAL APPLICATION.THIS RESULTED IN A REDUCTION OF BRAKE TORQUE AT THE WHEEL ENDS.FREIGHTLINER WILL CONDUCT A SAFETY RECALL TO CORRECT THIS PROBLEM.THE REMEDY CALLS FOR A LONGER PEDAL PUSH ROD BEING INSTALLED IN- PLACE OF THE ORIGINAL PUSH ROD. THEY ALSO INCREASED THE POPULATION TO INCLUDE THE MVP-ER MODEL BUSES.THIS RESOLVES THE ISSUE RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.

SERVICE BRAKES, AIR:CONTROLS:FOOT CONTROL/VALVELed to recall 07V137000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

DOC-1034235

FUEL SYSTEM, GASOLINE

SS: 1034235 TBB Fault 6341/ 286 Fuel level out of Calibration

PSD-302B

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; SERVICE BRAKES, AIR

THOMAS BUILT: IT HAS BEEN DETERMINED THAT CERTAIN MODEL BUSES, ER-HD, HDX AND MVP-EF UNITS, HAVE THE VON #70 S-CAM BRACKETS THAT COULD DEVELOP CRACKS IN THE LOWER PORTION. *PE

51R3

STRUCTURE:BODY:DOOR; STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

THOMAS BUILT BUSES: THERE HAVE BEEN REPORTS OF THE FORWARD DOOR LEAF HEX SHAFT BREAKING. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thomas Hdx by model year
YearComplaintsRecallsInvestigationsIssue Index
2005021—
2004032—
2003043—
2002Viewing043—
2001023—
2000011—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.