RoadVitals

2017 Thor Motor Coach Axis

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Nov 10, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2017 Thor Motor Coach Axis, most frequently naming the visibility and steering categories. 2 safety recalls have been issued covering this model year; and 3 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Visibility375.0%
  • Steering125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
17V634000

EQUIPMENT:OTHER:LABELS

Oct 9, 2017
507 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
The risk: If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
The remedy: TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
Thor Motor CoachManufacturer number RC000147View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Visibility
Filed Nov 10, 2021

SUBJECT: WIPER ON DRIVER SIDE. 2017 THOR AXIS MOTORHOME. WIPER SWEEP (FROM CENTER PARK) STOPS MID-LEFT HAND BEFORE RETURNING TO PARK POSITION. THUS, THE BLADE STOPS DIRECTLY IN FRONT OF THE DRIVER VIEW FORWARD, OBSTRUCTING ONCOMING TRAFFIC VIEW TO THE LEFT OF THE DRIVERS FIELD OF VISION. THE WIPER BLADE DOES NOT CLEAR RAIN ALL THE WAY TO THE LEFT SIDE OF THE DRIVERS VIEW. THOR MOTORS CLAIMS THERE IS NO FIX, AND OTHER OWNERS HAVE MADE THE SAME COMPLAINT ON THE THOR FORUM SITE.

NHTSA ID
11440084
Incident
Dec 1, 2017
Visibility
Filed Jun 21, 2020

I BOUGHT ON 9-12-17, ON THE 1ST RAIN, WIPERS ONLY CLEARED ABOUT 50% OF THE DRIVERS VIEW. DEALER MADE ADJUSTMENT TO COVER MORE WINDSHIELD WHICH NOW LEFT TIE WIPERS ABOUT 1 FT. FROM BOTTOM WHEN RESTING, I CAN LIVE WITH THAT, PROBLEM NOW WAS IN 2ND RAIN AND WIND, THE WIPERS WRAPPED AROUND BOTH CORNER POSTS, HAD TO TURN OFF WIPERS AND PULL OVER. I TOOK BACK TO DEALER AND HAD THEM RETURN TO ORIGINAL POSITION, 50% BETTER THEN NONE. HAVE NOT NEEDED WIPERS UNTIL 6-9-2020 AND IN A POURING RAIN AND 20 MPH WIND, WIPERS ONCE AGAIN WRAPPED AROUND BOTH POSTS. UNABLE TO USE WIPERS AT ALL, MADE TO MY SHORT DESTINATION WITH VERY LIMITED VISIBILITY. CALLED MANUFACTURER AND THEY STATED THAT DEALER NEVER REPORTED THE ISSUE AND THAT OUT OF WARRANTY, AND SHOULD HAVE ANY RV DEALER ADJUST, UNFORTUNATELY THIS HAS BEEN DONE THE LAST TRIP TO DEALER AND AS STATED THE SITUATION STILL EXISTS! AS STATED WIPERS COVER ABOUT 50 % OF DRIVERS VIEW, BUT MODERATE RAIN AND WIND WHEN DRIVING ON HWY MAKE THEM UNUSABLE.

NHTSA ID
11329916
Incident
Jun 9, 2020
Mileage
7,500 mi
Visibility
Filed Sep 26, 2019

TRAVELING WEST ON I94 NORTH DAKOTA IN A CONSTRUCTION ZONE DURING A RAINSTORM. THE WINDSHIELD WIPERS BECAME ENTANGLED WHEN THEY WENT OUT OF SYNC CAUSING THE DRIVER SIDE WIPER LINKAGE TO BREAK. WE WERE FORCED TO CONTINUE DRIVING UNTIL WE EXITED THE CONSTRUCTION ZONE AS THERE WAS NO SHOULDER AND INTERSTATE TRAFFIC WAS TWO DIRECTIONS ON ONE SIDE. THIS WAS THE FOURTH TIME THE WIPERS FAILED IN TWO YEARS. PREVIOUS RECALL HAD BEEN PERFORMED ON WIPERS.

NHTSA ID
11258290
Incident
Sep 12, 2019
Mileage
21,000 mi
Steering
Filed Jul 18, 2018

AFTER A YEAR OF THE BATTERY DRAINING EVERY FEW DAYS AND MANY MONTHS IN SERVICE, A FORD SERVICE CENTER FOUND A SEVERELY RUSTED STEERING COLUMN INSIDE THE RV. THE VEHICLE WAS THEREFORE NOT GOING FULLY INTO PARK. (I AM ENTERING MARCH 1, 2018 AS THE DATE, BUT WE WERE DRIVING THE VEHICLE INTERMITTENTLY FROM MARCH 2017-OCTOBER 2017 EXPERIENCING THE PROBLEM.)

NHTSA ID
11112278
Incident
Mar 2, 2018

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

TSB 20-06

VISIBILITY

It has been determined that certain 2016-2018 XS/VS equipped with a Wexco butterfly wiper system may experience a wiper sweep angle that does not fully clear the field of view for the driver.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Axis by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025110—
2024010—
2023010—
2022310—
2021110—
2020140—
2019110—
2018230—
2017Viewing420—
2016421—
2015331—
2014020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.