RoadVitals

2015 Thor Motor Coach Axis

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Jan 21, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Oct 8, 2019
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2015 Thor Motor Coach Axis, most frequently naming the body & structure and visibility categories. 3 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 2 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure150.0%
  • Visibility150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
19V714000

EQUIPMENT:OTHER:LABELS

Oct 8, 2019
101 units potentially affected
The defect: Thor Motor Coach (TMC) is recalling certain 2014 Tuscany 36M, 40E, 2015 Citation 24SL, Siesta 24SL, Axis 25.1 and Vegas 25.1, 2016 Four Winds 31E, 31W, 35SF, Chateau 31E, 31W, Synergy SD24, Citation 24SL, 24SS and Siesta 24SL, 24SS, 2017 Four Winds 31E, 31W, Chateau 31E, 35SD, Citation 24SS and Siesta 24SS, 2018 Citation 24SS and Siesta 24SS, 2019 Quantum CR24, Four Winds 24BL, Citation 24MB and Siesta 24MB and 2020 Quantum CR24, Citation 24MB, Siesta 24MB, Chateau 24BL and Synergy 24MB vehicles. The Occupant and Cargo Carrying Capacity (OCCC) label has the incorrect carrying capacity listed, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."
The risk: An inadvertently overloaded motorhome due to an incorrect carrying capacity can increase the risk of a crash.
The remedy: TMC will notify owners, and dealers will issue new OCCC labels with correct seating positions and weight calculations, free of charge. The recall began November 21, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000176.
Thor Motor CoachManufacturer number RC000176View on NHTSA.gov
17V758000

EQUIPMENT

Nov 22, 2017
110,400 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Thor Motor CoachView on NHTSA.gov
14V385000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Jul 1, 2014
455 units potentially affected
The defect: Thor Motor Coach (Thor) is recalling certain model year 2014-2015 Axis and Vegas motorhomes manufactured August 2, 2013, to June 18, 2014. Due to the use of an incorrect adhesive, the treads on the entry stairs into the vehicle may come loose.
The risk: Loose stair treads can result in a person slipping and falling, increasing the risk of injury.
The remedy: Thor will notify owners, and dealers will reinstall the stair treads with the correct adhesive and additional screws, free of charge. The recall began in August 2014. Owners may contact Thor customer service at 1-877-500-1020. Thor's number for this recall is RC000090.
Thor Motor CoachManufacturer number RC000090View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE20021ClosedPreliminary Evaluation

Trimark 060-1650 Door Latch Failures

Opened Nov 23, 2020
Closed Dec 13, 2024

On November 23, 2020, the Office of Defects Investigation (ODI) opened PE20021 to investigate allegations of inoperative Trimark THP 060-1650 door lock/latches originally equipped on model years (MY) 2015-2017 Class A and Class C motorhomes.ODI received forty-six Vehicle Owner’s Questionnaires (VOQs) describing consumers being locked in or out of their vehicles.The door latch, containing a die-cast zinc plunger, was produced by Equality during calendar years 2014-2016. The die-cast may become porous and brittle over time and can break without warning, causing the vehicle owner to be unable to open the recreational vehicle door equipped with the latch.If the motorhome does not have any other doors such as some Class A models, occupants could be trapped inside, needing to climb out using the emergency exits. If locked out, owners would be unable to easily get in and retrieve children and pets. ODI analyzed the data provided by Trimark in response to its January 27, 2021 information request letter.Although an elevated failure rate was evident on a specific combination of plunger bolt, door lock/latch assembly and door, the data showed that most failures occurred within the first two years of service on the affected 2015-2017 vehicles.This data suggests that component failures generally would have already occurred.Further, ODI data reflects a downward trend in complaints after calendar year 2018 and for post- MY 2016 vehicles.This downward trend may be attributed Trimark's actions in 2016 such as changes in the manufacturing process of its zinc plunger component for the relevant population and its 2016 decision to switch to a steel plunger. In view of the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed.  The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

EQUIPMENT

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structure
Filed Jan 21, 2020

DOOR CLOSED LATCHED, WHEN TRYING TO OPEN IT WILL NOT OPEN FROM THE INSIDE. HAD TO CALL SOMEONE TO LET ME OUT. DID THIS SEVERAL TIMES THE PAST WEEK WHILE CAMPING. WHEN STOPPED IN REST AREA HAD TO HAVE SOMEONE OPEN THE DOOR TO LET ME OUT. VEHICLE WAS STOPPED AND PARKED IN CAMPING AREA AND IN REST AREA. I DON'T KNOW WHAT WOULD HAPPEN IF I WAS IN AN ACCIDENT AND COULD NOT GET OUT. THE DOOR LATCH WOULD NOT LET ME OUT. HAS A TRIMARK ENTRANCE DOOR LOCK WITH A ZINC NOT STEEL LATCH. THEY HAVE UPDATED LATCH AS THE ZINC ONE WEARS AND CAUSES THE LOCK IN, THE STEEL LATCH COSTS ANYWHERE FROM $95 TO $200 AND NOT COVERED BY WARRANTY OR RECALL AS THE WINNEBAGO MOTOR HOMES WERE RECALLED

NHTSA ID
11300826
Incident
Jan 13, 2020
Mileage
10,000 mi
Filed Feb 17, 2019

THE FRONT WINDSHIELD CRACKS ON THE 2014- 2015 AXIS AND VEGAS MOTORHOMES THOR REPLACE THE FIRST ONE BUT NOW WILL NOT THEY HAVE CHANGE THE WINDSHIELD ON THE 2016 AND NEW TO CURE THE PROBLEM BUT WILL NOT FIX THE PROBLEM ON THE OLDER ONES SO THEY KNOW THEY HAVE HAD A DESIGN PROBLEM IF YOU GO TO THE INTER NET THERE ARE MANY AXIS AND VEGAS OWNERS THAT HAVE THE SAME PROBLEM ALSO THIS IS A MAJOR PROBLEM IF YOU LOOK IN TO THIS ALL YOU HAVE TO DO IS CHECK HOW MANY WINDSHIELD THOR REPLACE UNDER WARRANTY FROM THERE RECORD THE MOTOR HOME WAS PARK FACING THE SUN AND THE EXPANSION FROM THE SUN MUST HAVE CAUSED THE WINDSHIELD TO EXPAND AND THERE NOT SUFFICIENT ROOM FOR EXPANSION SO IF I BUT A NEW ONE IN IT WILL HAPPEN AGAIN AND A RECURRING PROBLEM OF A SAFETY I HAVE CONTACTED THOR TWO TIME AND THEY SAY ITS OUT OF WARRANTY AND TAKE A HIKE

NHTSA ID
11180608
Incident
Jun 1, 2018
Mileage
25,000 mi
Visibility
Filed Jan 12, 2015

TL* THE CONTACT OWNED A 2015 THOR AXIS. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ACTIVATED THE WINDSHIELD WASHER AND THE WIPER BLADES MALFUNCTIONED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,100. UPDATED 02/18/15*LJ THE CONSUMER NO LONGER OWNS THE VEHICLE BUT, DOES HAVE THE NEW OWNER'S CONTACT INFO. UPDATED 4/4/2016 *JS UPDATED 9/15/2017*CN

NHTSA ID
10671952
Incident
Dec 25, 2014
Mileage
2,100 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LTR 120519

EQUIPMENT

This letter stated that there were no Service Bulletins or Technical Service Bulletins issued for the month of November, 2019.

LTR 110317

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This letter stated that there was one (1) Service Notification issued for the month of October, 2017.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Thor Motor Coach Axis by model year
YearComplaintsRecallsInvestigationsIssue Index
2026010—
2025110—
2024010—
2023010—
2022310—
2021110—
2020140—
2019110—
2018230—
2017420—
2016421—
2015Viewing331—
2014020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.