Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Feb 8, 2022
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 15, 2013
What this page shows
Our database holds 4 NHTSA owner-reported complaints for the 2011 Tiffin Phaeton. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–4 of 4
Tires & wheels
Filed Feb 8, 2022
Crash reported2 injuries reported
The contact owned a 2011 Tiffin Phaeton motorhome equipped with Michelin tires, Tire line: Green X, Tire size: 275/80R22.5, and DOT number: M5EJOOEX3815. The contact stated that while driving at 70 MPH, the front passenger's side tire had a blowout, which caused the RV to crash into a utility pole, trees, and then stop after crashing into a fence. The contact and his wife, who was a passenger, were transported by ambulance to the hospital. The contact had a scratch above his eye, while his wife suffered three broken ribs, bruised, and stitches on her arms and legs. A police report was filed. The RV was hauling a double-decker trailer, a 2017 Lincoln MKZ, and a Boston Whaler, which were towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. Prior to the failure, the rear passenger's side tire had a blowout and the manufacturer covered half the cost of replacement.
NHTSA ID
11450924
Incident
Feb 8, 2022
Tires & wheels
Filed Jun 16, 2014
MICHELIN XZA3 275 80 R22.5 EXHIBITING SIDE WALL CRACKING, AND THE APPEARANCE OF CROSS HATCH PATTERN ON THE SIDE WALLS. DOT M5 EJ BVNX 1810. TIRES IN USE ON A 2011 TIFFIN MOTORHOME AND HAVE 18100 MILES ON THEM. MICHELIN LOOKED AT THE TIRES AND WILL REPLACE THEM OFFERING A 43% ADJUSTMENT WHICH IN REALITY IS CLOSER TO A 25% ADJUSTMENT BASED ON WHAT THE TIRES CAN BE PURCHASED FOR VS MSRP. THESE TIRES PRESENT A POTENTIAL FOR SIDEWALL FAILURE. I BELIEVE MICHELIN SHOULD BE MORE PRO ACTIVE IN ADDRESSING WHAT IS A WIDE SPREAD PROBLEM WITH THESE TIRES IN RV USE. *TR
NHTSA ID
10598627
Incident
Jun 15, 2014
Mileage
18,100 mi
Engine
Filed Sep 27, 2013
THE MOTOR HOME MANUFACTURER IS TIFFIN MOTOR HOMES, RED BAY ALABAMA, THE COACH IS BUILT ON A FREIGHTLINER CHASSIS BUILT BY FREIGHTLINER CHASSIS. THE PROBLEM IS EXHAUST FUMES ENTERING THE INTERIOR OF THE COACH PRODUCING A STRONG DIESEL EXHAUST FUMES ODOR AND PROBABLY CARBON MONOXIDE. OUR RESEARCH INTO THIS PROBLEM INDICATES THAT THE EXHAUST FUMES ARE ENTERING THE COACH DURING THE REGENERATION CYCLE . WE BELIEVE THERE ARE TWO ISSUES INVOLVED. #1 THERE IS AN EXHAUST LEAK SOMEWHERE BETWEEN THE TURBOCHARGER AND THE DEF CATALYST SYSTEM. (WE BELIEVE THIS IS A FREIGHTLINER PROBLEM BECAUSE THEY BUILT THE ENGINE, EXHAUST SYSTEM AND CHASSIS). #2 THERE ARE LEAKS IN THE FLOOR, SIDEWALLS, COMPARTMENT OPENINGS OR ACCESS PANELS ALLOWING THE FUMES TO ENTER THE COACH. (WE BELIEVE THIS IS A TIFFIN MOTOR HOME PROBLEM BECAUSE THEY BUILT THE COACH). WE WILL ATTEMPT TO RESOLVE BOTH ISSUES WITH A VISIT TO TIFFIN AND FREIGHTLINER. WE ARE CONCERNED FROM A HEALTH AND SAFETY POINT OF VIEW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID
10545631
Incident
Sep 12, 2012
Mileage
6,500 mi
Engine
Filed May 15, 2013
Fire reported
WHILE DRIVING ON I-68 WEST BOUND IN THE STATE OF MARYLAND, ABOUT MILE MAKER 67 NOTICE A WOOD BURNING SMELL AND SAW SMOKE IN REAR OF MOTOR HOME. PULLED TO THE SIDE OF ROAD AT EXIT 68. WENT TO REAR OF MOTOR HOME AND SAW FIRE THRU REAR HATCH ON DRIVER SIDE AROUND ENGINE BY EXHAUST. CALLED 911, FIRE DEPARTMENT ARRIVED BUT MOTOR HOME WAS A TOTALLY LOSE. ALSO RECALL WAS DONE ON 08-22-2011, MILEAGE AT RECALL WAS 6125 MILES. MAY RELATE TO NHTSA CAMPAIGN NUMBER 11V416000 COMPONENT ENGINE, ENGINE COOLING AND EXHAUST PIPE. *TR
NHTSA ID
10512094
Incident
May 3, 2013
Mileage
15,211 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.