Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
127
Latest Mar 16, 2019
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
62%
of 205 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
8
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
10
What this page shows
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2004 Toyota Avalon submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 127 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming airbag
The 25 most recent of 127, in the owner's own words
AIR BAG DASHBOARD LIGHT OCCASIONALLY FLICKERS AND BEGINS TO GLOW FOR A FEW SECONDS. SEEMS TO OCCUR MORE FREQUENTLY IN WET WEATHER. MY STEERING WHEEL WILL LOCK WHEN I TURN LEFT OR RIGHT WHILE DRIVING. REVERSED BACKWARDS A LITTLE BIT AND WIGGLED THE STEERING WHEEL, IT WOULDN'T BUDGE THEN I WENT FORWARD AND WIGGLED AND IT FINALLY LOOSENED. THIS HAS HAPPENED 4 TIMES AND USUALLY IN WET WEATHER. MY CAR IS LISTED IN THE AIR BAG RECALL OF 2015; HOWEVER, I HAVE NOT BEEN NOTIFIED OF WHAT TO DO NEXT AND IT HAS NOW BEEN MORE THAN 3 YEARS SINCE FIRST NOTIFICATION.
NHTSA ID
11187211
Incident
Feb 6, 2019
Mileage
284,000 mi
AirbagsElectrical
Filed Dec 28, 2018
(1) AIR BAG DASHBOARD LIGHT OCCASIONALLY FLICKERS AND BEGINS TO GLOW FOR A FEW SECONDS THIS SEEMS TO OCCUR MORE FREQUENTLY IN WET WEATHER.. (2) WHEN MOVING AND MAKING A RIGHT TURN, THE DOOR LOCKS CLICK OPEN AND THE INTERIOR LIGHT GOES ON FOR A FEW SECONDS, THIS HAPPENS DAILY.
NHTSA ID
11163851
Incident
Nov 21, 2018
Mileage
110,000 mi
AirbagsSteering
Filed Aug 8, 2018
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO STEER THE VEHICLE AND THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,000.
NHTSA ID
11118539
Incident
Aug 7, 2014
Mileage
122,000 mi
Airbags
Filed Mar 4, 2018
TAKATA RECALL
NHTSA ID
11076166
Incident
Feb 10, 2017
Airbags
Filed Nov 28, 2017
#15V043 THE AIRBAG INDICATOR LIGHT BLINKING, NEVER STOPS, WHETHER DRIVING OR PARKED. I PURCHASED THIS CAR USED, IN MARYLAND, WHERE IT PASSED THEIR INSPECTION AND WILL PASS MY INSPECTION IN PENNSYLVANIA, BUT DOES CONCERN ME. I SOLD MY 1999 TOYOTA AVALON XL TO MY GRANDDAUGHTER AND NEVER HAD THIS PROBLEM. ACCORDING TO THE CAR FAX THIS VEHICLE NEVER GOT A RECALL, BUT GOT THE RECALL # FROM THE INTERNET. SEEMS THIS IS A PROBLEM THAT THE TOYOTA AVALON HAS, ALONG WITH MANY OTHER VEHICLES.
NHTSA ID
11051007
Incident
Nov 25, 2017
Airbags
Filed Aug 3, 2017
I RECEIVED NOTICE FOR THIS RECALL IN 2015. NHTSA RECALL NUMBER: 15V043 RECALL DATE: JANUARY 27, 2015 MANUFACTURER RECALL NUMBER: ESG NOTHING HAS BEEN DONE IN 2.5 YEARS.
NHTSA ID
11012539
Incident
Jan 1, 2015
Mileage
61,000 mi
AirbagsDriver assistance
Filed Apr 1, 2017
HAVE BEEN CALLING DEALERSHIP SINCE MARCH 31ST, 2015. THEY TOLD ME ON THREE DIFFERENT OCCASIONS THAT THEY DID NOT HAVE PARTS, I WAS ON A LIST. GAVE UP ON CONTACTING THEM.THEIR DEALERSHIP IS LOCATED IN JANESVILLE, WISCONSIN. HOW LONG DO I HAVE TO WAIT? THEIR PHONE NUMBER IS 608-754-7754. THE NOTICE SAID IT WAS URGENT, HOW URGENT CAN IT BE IF IT STILL IS NOT FIXED???
NHTSA ID
10969944
Incident
Mar 31, 2015
Airbags
Filed Dec 6, 2016
NHTSA RECALL 15V-043 (1-27-15). ON 7/16 I RECEIVED AN URGENT SAFETY RECALL NOTICE VIA MAIL. RUSSEL TOYOTA 410-788-8400 SAID THEY WOULD CALL WHEN THE PART COMES IN. ON 12/6/16 I CALL MR. ALLEN, SERVICE MANAGER WHO SAID THE PART WAS ON BACK ORDER AND THEY WOULD CALL ME IN 2-3 MONTHS. ONE QUESTION: WHY IS TOYOTA ALLOWED TO MAKE ME DRIVE MY CAR WITH THIS UNSAFE CONDITION FOR MORE THAN 2 YEARS BEFORE THEY THINK ABOUT OBTAINING THE PARTS NECESSARY TO COMPLETE THE REPAIRS?
NHTSA ID
10930129
Incident
Dec 6, 2016
Mileage
118,721 mi
Airbags
Filed Sep 7, 2016
TOOK CAR TO DON MCGILL 3TIMES ,TOOK IT TO JOE MYERS TODAY AND THE SRS LIGHT IS STILL ON ,THEY SAY THEY COMPLETED THE RECALL ,BUT I NEED A DR SIDE AIR BAG IT HAS A DTC B0116 I'M GOING TO CHECK CONNECTIONS . IT'S MY MOMS CAR AND I WANT TO BE SURE IT'S WORKING.AND SAFE NO SHRAPMETAL.
NHTSA ID
10904483
Incident
Sep 6, 2016
Mileage
70,000 mi
Airbags
Filed Aug 26, 2016
Crash reported2 injuries reported
NO AIRBAGS DEPLOYED IN MY 2004 AVALON XLS WHEN A DRIVER STATED SHE DID NOT SEE ME/MY CAR AND TURNED LEFT IN FRONT OF ME LEAVING ME 2 SECONDS TO BRAKE.THIS WAS ON A CITYN STREET AND SHE WAS TURNING FROM STOPPED POSITION INTO PRIVATE COMMERCIAL PARKING LOT. I WAS DRIVING IN LANE CLOSEST TO HER CAR TO REACH LIGHT ANOTHER 500 FEET AHEAD SO I COULD TURN SOUTH WHEN I GOT TO IT. MY CAR WAS TRAVELING 30-35MPH(5-10MPH UNDER POSTED SPEED LIMIT).I HAD JUST ENTERED THE ROADWAY 400 FT BEFORE HER TURN FROM 0MPH TO MAYBE 3MPH? IN FRONT OF ME. MY CAR HIT HERS ON BAR BETWEEN THE FRONT AND BACK PASSENGER DOORS. IT CAUSED HER CAR TO RISE UP-I SAW THE UNDERCARRIAGE OF HER CAR; IT THEN ROLLED COMPLETELY OVER ONTO ITS ROOF OUT OF MY SIGHT. ALL WITNESS DESCRIPTIONS OF THE INCIDENT AND MY OWN DESCRIPTION OF WHAT HAPPENED WERE EXACTLY THE SAME. SHE WAS FOUND AT FAULT AND WE BOTH WERE TRANSPORTED ON BACKBOARDS WITH C COLLARS TO CLOSEST HOSPITAL. I HAVE INJURED SPINE(CERVICAL, THORACIC, LUMBAR), BILATERAL INJURIES TO SHOULDERS, ELBOWS, WRISTS, HANDS, FINGERS, KNEES, FEMORAL BALL AND SOCKET JOINTS, MIGRAINES, INABILITY TO GET FULL NIGHT'S REST, MEMORY LOSS-SEARCH FOR WORDS & JUST PLAIN DON;T REMEMBER THINGS I MAY HAVE DONE-WHAT I HAD FOR BREAKFAST OR IF I EVEN ATE BREAKFAST; WHAT SOMEONE HAS TOLD ME; WHAT HAPPENED ON A TV SHOW OR MOVIE; EXPERIENCING FRUSTRATION, ANXIETY, FEAR OF DYING IN A CAR WRECK-PARAMEDIC TOLD ME IF I HAD NOT BEEN IN THE SIZE CAR I WAS IN THAT I WOULD HAVE BEEN A PILE OF BROKEN BONES OR DEAD; THE AT-FAULT DRIVER WAS ALSO TAKEN TO HOSPITAL THE SAME WAY I WAS; HER AIRBAGS DID NOT DEPOLY EITHER; IMPACTED HER CAR, A 1998 TOYOTA AVALON. ANY PLAUSIBLE EXPLANATION OF WHY AIRBAGS DID NOT DEPLOY IN EITHER OF OUR CARS?
NHTSA ID
10899035
Incident
Jun 24, 2016
Mileage
98,444 mi
AirbagsSeat belts
Filed Aug 22, 2016
I TRIED TWICE TO GET A SAFETY RECALL FIXED BY KOONS TOYOTA TYSONS CORNER AFTER RECEIVING A NOTICE FROM TOYOTA THAT THERE WAS A SAFETY RECALL ON MY TOYOTA AVALON (RECALL 15V-043). TWICE THE DEALER TOLD ME THEY WOULD HAVE TO INSPECT THE CAR TO SEE IF IT NEEDED A REMEDY TO THE RECALL AND ONLY AFTER AN INSPECTION WOULD THEY ORDER PARTS. I BROUGHT IT IN THE FIRST TIME, THEY SAID IT DID NEED THE RECALL AND THEY WOULD ORDER THE PARTS. THEY NEVER DID. WHEN I TRIED TO SCHEDULE IT AGAIN, THEY TOLD ME THE SAME STORY THAT I HAD TO BRING IT IN FOR AN INSPECTION AND THEN THEY WOULD DECIDE IF THEY COULD ORDER THE PARTS. IT IS RIDICULOUS TO GO THROUGH SUCH TERRIBLE CUSTOMER SERVICE, AND SO THEREFORE THE RECALL HAS NOT BEEN REMEDIED YET.
NHTSA ID
10897761
Incident
Aug 22, 2016
Airbags
Filed Jul 5, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10882737
Incident
Jan 28, 2015
Airbags
Filed Jun 29, 2016
AIRBAG LIGHT CAME ON AND SPENT 2000 DOLLARS AT DON MCGILL TOYOTA TO HAVE DRIVERS SIDE AIRBAG REPLACED. ABOUT A 1000 MILES ( 3 MONTHS) LATER, THE LIGHT IS BACK ON WITH THE SAME CODE. DEALER SO FAR IS UNABLE TO FIND THE PROBLEM. THIS IS A REOCCURRING PROBLEM. I AM CONCERNED ABOUT INADVERTENT AIRBAG DEPLOYMENT AS WELL AS LOSING THE USE OF MY CAR WHILE THE DEALER TRIES TO FIGURE OUT THE PROBLEM. I THINK THEY ARE JUST THROWING EXPENSIVE PARTS AT IT HOPING SOMETHING WORKS,
NHTSA ID
10881415
Incident
Jun 20, 2016
Mileage
138,000 mi
Airbags
Filed Jun 28, 2016
SINCE AT LEAST 2008 THE AIRBAG WARNING LIGHT HAS COME ON AT RANDOM TIMES. I TOOK THE CAR INTO A DEALER IN 2008. THEY FAILED TO FIX IT. I TOOK IT IN AGAIN. THEY FAILED TO FIX IT. IN 20014 THERE WAS A RECALL. IT FAILED TO FIX IT. 2016 THERE WAS ANOTHER RECALL. IT FAILED TO FIX THE ISSUE. TOYOTA IS UNWILLING TO TAKE RESPONSIBILITY TO FIX THE ISSUE OR IS INCOMPETENT.
NHTSA ID
10877172
Incident
Jan 1, 2008
AirbagsFuel system
Filed Jun 27, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FUEL CAP. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN 14V147000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED FOR THE AIR BAG ISSUE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
NHTSA ID
10876764
Incident
Jun 27, 2013
Airbags
Filed Jun 13, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION CONNECT.
NHTSA ID
10873860
Incident
Nov 5, 2014
Airbags
Filed May 26, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA ID
10871025
Incident
Mar 1, 2014
AirbagsSteering
Filed May 15, 2016
CAR WAS TAKEN IN 05/2016 FOR RECALL WORK TO REPLACE SRS AND ECU. AFTER RECALL REPAIR, INTERMITTENT PAX SIDE AIRBAG LIGHT FLASHES ON AND OFF SAYING PASSENGER AIRBAG ISSUE. DEALER REFUSES TO DO MORE THAN SPECIFIED RECALL REPLACEMENT. WE NOW CANNOT TELL IF WE HAVE AIRBAGS THAT WILL WORK AND IF THE RESTRAINT SYSTEM WILL TENSION THE SEAT BELTS IN AN ACCIDENT. THE ADDITIONAL ISSUE IS THAT THE FRONT SPRINGS AND STRUTS HAVE A FLAW THAT MAKES A WELL ALIGNED CAR, PULL LEFT. WE ARE REPLACING THIS TOYOTA FLAW AT OUR OWN EXPENSE DESPITE THE PRESENCE OF A SERVICE NOTICE.
NHTSA ID
10864997
Incident
May 14, 2016
Mileage
49,000 mi
Airbags
Filed May 10, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10864130
Incident
Feb 1, 2016
Airbags
Filed May 5, 2016
"TAKATA RECALL: IN AUGUST OF 2009 THE AIRBAG LIGHT CAME ON WHILE DRIVING; I TOOK CAR TO TOYOTA DEALER ,TECHNICIAN ROAD TESTED THE CAR AND SAID THE AIRBAG LIGHT DID NOT COME ON. THE AIRBAGS LIGHT CONTINUED COMING ON AT DIFFERENT TIMES,BUT DID NOT STAY ON CONSTANTLY. IN JULY OF 2014 I RECEIVED A RECALL NOTICE FROM TOYOTA, REMEDY WAS DONE, ON JANUARY 06,2015. THIS REMEDY DID NOT WORK SO I WAS NOTIFIED IN MARCH 2016 THAT A REMEDY WAS READY, AND TO TAKE MY CAR TO THE TOYOTA DEALER AND THE REMEDY WOULD BE INSTALLED. SINCE APRIL 07, 2016 MY CAR HAS BEEN IN AND OUT OF THE DEALERSHIP BECAUSE THE AIRBAG LIGHT IS STILL COMING ON ESPECIALLY DURING WARM WEATHER, I GOT MY CAR BACK FROM THE TOYOTA DEALERSHIP ON APRIL 28. 2016 FOR THE SECOND TIME, DROVE IT ON THE WEEKEND ABOUT 64 MILES ROUND TRIP THE AIRBAG LIGHT CAME ON AND OFF TO AND FROM MY TRIP. MY CAR HAS APPROX.103,900 MILES BUT THE PROBLEM STARTED BEFORE THAT MILEAGE AND TOYOTA DID NOT SAY IT WAS DUE TO HOW MANY MILES THE CAR HAD BEEN DRIVEN.
NHTSA ID
10863520
Incident
May 5, 2016
Mileage
95,695 mi
Airbags
Filed Apr 28, 2016
COMPLAINT TO THE ADMINISTRATOR: SRS & ECU RECALL NOTICE: "ORIGINAL REMEDY FOR THIS SAFETY RECALL (TOYOTA #E0G), ANNOUNCED IN MARCH, 2014." I RECEIVED THE "URGENT SAFETY RECALL" NOTICE ON APRIL 3, 2015. YOUR WEBSITE TODAY GIVES: NHTSA RECALL NUMBER: 15V043 / RECALL DATE: JANUARY 27, 2015 / MANUFACTURER RECALL NUMBER: ESG, AND STATES UNDER REMEDY THAT WHEN A REMEDY BECOMES AVAILABLE, TOYOTA WILL UPDATE. MY PRINTED NOTICE FROM TOYOTA SAYS: "WE WILL SEND YOU ANOTHER NOTIFICATION ONCE THESE PREPARATIONS ARE COMPLETE." I HAVE NOT REC'D ANYTHING FROM TOYOTA. SO IT HAS BEEN MORE THAN TWO YEARS I HAVE BEEN DRIVING A POSSIBLY UNSAFE VEHICLE.
NHTSA ID
10861939
Incident
Mar 1, 2014
Airbags
Filed Apr 27, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V0430000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA ID
10861790
Incident
Feb 1, 2015
AirbagsSeat belts
Filed Apr 21, 2016
I RECEIVED A SAFETY RECALL NOTICE FROM TOYOTA YEARS AGO. I CALLED THEM A NUMBER OF TIMES AND THEY STILL DON'T HAVE THE REPLACEMENT PART. THEY TOLD ME THEY WOULD CALL ME WHEN THEY RECEIVED IT BUT I HAVE NEVER HEARD FROM THEM. TOYOTA IS RISKING MY LIFE AND THOSE OF MY PASSENGERS.
NHTSA ID
10860693
Incident
Jan 1, 2014
Airbags
Filed Apr 18, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SRS AND ECU NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,664. UPDATED 05/26/16*LJ *TR
NHTSA ID
10860149
Incident
Apr 14, 2009
Mileage
45,664 mi
Airbags
Filed Apr 18, 2016
TL* THE CONTACT OWNS A 2004 TOYOTA AVALON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID
10860024
Incident
Mar 1, 2015
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own