2007 Toyota Avalon Body & structure Problems

REAR WINDOW SHADE WENT UP AND NOW WON'T GO DOWN. I TOOK THE CAR TO THE DEALER A FEW MONTHS AGO AND THEY WERE ABLE TO PUT IT DOWN.WHEN THEY TOLD ME THE COST OF REPAIRING/REPLACING, I OPTED TO JUST NOT USE IT. A FEW WEEKS AGO, IT WENT UP AGAIN AND I AM NOT ABLE TO SEE ANYTHING AT NIGHT, TOOK TO THE DEALER AGAIN TO SEE IF THEY COULD PUT IT DOWN AGAIN AND I WAS TOLD I NEED TO CHANGE THE MOTOR ( ALMOST $1000) SO I WAS NOT ABLE TO DO IT. I TOLD THEM I CANT SEE AT NIGHT AND THEY DIDN'T DO ANYTHING ABOUT IT. I FEEL THEY NEED TO TAKE A LOOK AT THIS ISSUE BECAUSE IT IS A SAFETY ISSUE NOT BEING ABLE TO SEE YOUR REAR WINDOW.

NHTSA ID

11219541

Incident

May 30, 2019

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. THE CONTACT STATED THAT THE DASHBOARD CRACKED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (HYANNIS TOYOTA, 1020 IYANNOUGH RD, ROUTE 132, HYANNIS, MA 02601, 508-775-1230) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 37,000.

NHTSA ID

11115551

Incident

Aug 2, 2018

Mileage

37,000 mi

COLLISION WITH ANOTHER VEHICLE WHILE MAKING A LEFT TURN. DRIVER'S UPPER AND LOWER (KNEE) AIRBAGS DEPLOYED. DRIVER INCURRED SEVERE CUTS TO BOTH LEGS BELOW THE KNEE APPROXIMATELY HALF WAY DOWN TO ANKLE. CAUSE OF INJURIES HAS NOT BEEN DETERMINED BUT INSPECTION OF VEHICLE DISCLOSED THAT THE KNEE AIRBAG CONTAINMENT COMPARTMENT IN THE LOW PART OF THE DASH HAS A FLAP/DOOR THAT OPENS IN DEPLOYMENT, IS VERY EXTREMELY SHARP AND MAY HAVE BEEN THE SOURCE OF THE INJURIES.

NHTSA ID

10749669

Incident

Aug 14, 2015

Mileage

49,000 mi

THE DASHBOARD HAS DEVELOPED SEVERAL CRACKS ALL ACROSS IT. AND THE TAPE BETWEEN THE WINDSHIELD AND DASHBOARD HAS ALSO COME LOOSE AND IS PEELING AWAY FROM THE INTERIOR BASE OF THE GLASS. AT THE TIME I MADE A COMPLAINT TO THE DEALER BUT THEY TOLD ME TO CALL TOYOTA BECAUSE I WOULD HAVE TO PAY FOR FIXING IT MYSELF AS THEY COULD DO NOTHING. *TR

NHTSA ID

10689474

Incident

Dec 1, 2013

Mileage

48,000 mi

DASHBOARD IS CRACKING AROUND THE AIRBAG AREA. *TR

NHTSA ID

10678838

Incident

Apr 4, 2014

STICKY, CRACKED, AND SHINY DASHBOARD CAUSES GLARE ON WINDSHIELD. *TR

NHTSA ID

10664749

Incident

Jul 14, 2014

Mileage

70,000 mi

DASH JUST STARTED CRACKING AND MELTING FOR NO REASON. THIS CAR IS GARAGE KEPT. IT IS IN PERFECT SHAPE EXCEPT FOR DASHBOARD WHICH WILL ONLY GET WORSE. CONTACTED TOYOTA AND THEY SAID THEY COULD NOT HELP ME SINCE THEIR IS NO RECALL ON THIS VEHICLE. *TR

NHTSA ID

10663334

Incident

Nov 26, 2014

Mileage

95,355 mi

CRACKS IN DASHBOARD STARTED APPEARING. FIRST SMALL, THEN EXTENDING ALL THE WAY ACROSS THE DASH. NOW MULTIPLE CRACKS IN DASH, AIRBAG COVER, GLOVE BOX SURROUND. DASH STARTED GETTING STICKY. I SPOKE TO THE ASSISTANT SERVICE MANAGER WHERE I BOUGHT THE CAR IN OCTOBER 2006. SINCE IT'S OUT OF WARRANTY AND THERE IS NO SERVICE BULLETIN OR RECALL, THEY WON'T HELP. ESTIMATED $2100 TO REPAIR/REPLACE. SAID REPLACEMENT WOULD BE ORIGINAL FACTORY MATERIAL, SO I WOULD EXPECT IT TO BE DEFECTIVE AS WELL. HE SAID THEY SEE AT LEAST 2 CARS A WEEK WITH THIS PROBLEM. CALLED THE MANUFACTURER 800 NUMBER. THEY SAID DUE TO THE EXPENSE, OUT OF WARRANTY, NO SERVICE BULLETIN OR RECALL, THEY WOULD NOT HELP. SAID THE ONLY THING I COULD DO WAS REPORT IT, AND THAT THE MANAGER REVIEWS ALL COMPLAINTS. THIS WAS A $35,000 CAR WHICH NOW HAS 68,000 MILES AND IT HAS LOST THOUSANDS OF DOLLARS IN RESALE VALUE. I'VE HAD CARS LAST 20 YEARS WITHOUT ANY CRACKS IN THE DASH, AND CERTAINLY THE TACKINESS/STICKINESS IS NOT NATURAL. I WORRY THAT IT MIGHT EMIT SOME TOXIC FUMES IN THE SUMMER. *TR

NHTSA ID

10661236

Incident

Oct 1, 2010

Mileage

24,000 mi

MY DASHBOARD IS MELTING AND PEELING. I AM PREVIOUS OWNER OF A TOYOTA THAT I OWNED FOR 16 YEARS AND NEVER EXPERIENCED THIS ISSUE. ALSO MY AIRBAG LIGHT IS COMING ON. *TR

NHTSA ID

10660301

Incident

Nov 3, 2014

Mileage

105,332 mi

MY 2007 TOYOTA AVALON DASHBOARD BEGAN CRACKING ~ 2 YEARS AGO. MY CAR IS LOW MILEAGE AND HAS ALWAYS BEEN GARAGED KEPT. THE CRACKING HAS GOTTEN PROGRESSIVELY WORSE. THERE ARE NUMEROUS INTERNET COMMENTS ABOUT THIS DEFECT, BUT TOYOTA IS STONEWALLING US CUSTOMERS. I WOULD REQUEST THAT YOU ALL LOOK INTO THIS ISSUE. MELTING AND CRACKED DASHBOARDS IN VARIOUS TOYOTA VEHICLES COULD CAUSE SAFETY ISSUES. FOR BACKGROUND INFO, JUST SEARCH THE WEB. WHEN WE CALLED TO COMPLAIN TO TOYOTA ABOUT THE SAFETY IMPLICATIONS AND REDUCTION IN CAR VALUE, THEY ACTED LIKE WE WERE THE 1ST PEOPLE TO COMPLAIN ABOUT THIS ISSUE. UNLESS YOU ALL ACT, TOYOTA IS JUST GOING TO BLOW US OFF. PLEASE HELP. *TR

NHTSA ID

10659317

Incident

Nov 19, 2014

Mileage

53,000 mi

THE DASHBOARD ON MY CAR IS CRACKED, PEALING, STICKY, MELTING. I WENT TO WEST KENDAL TOYOTA AND SHOWED THEM THE PROBLEM. THEY CONTACTED THE TOYOTA REPRESENTATIVE [XXX] MIAMI, FLORIDA AND WAS TOLD THAT THEY WOULD DO NOTHING ABOUT IT; THAT IT IS MY PROBLEM. THIS IS A SERIOUS MANUFACTURING DEFECT WHICH MAY BE THE CAUSE OF VERY SERIOUS DAMAGE AND POSSIBLE ACCIDENTS. THEIR ARGUMENT IS THAT THE CAR IS OUT OF WARRANTY AND SO IS NO LONGER THEIR RESPONSIBILITY. THIS IS NONSENSE. THEY MADE THE CAR WITH THIS INHERENT DEFECT (WHICH THEY SEEM TO ACKNOWLEDGE) AND ARE SAYING THEY ARE NOT RESPONSIBLE FOR THE DEFECT THAT THEY ARE RESPONSIBLE FOR CREATING. NEEDLESS TO SAY IT HAS BEEN FRUSTRATING TRYING TO DEAL WITH THEM. THEY BELIEVE THEY ARE SO POWERFUL AND I AM SO HELPLESS THAT THEY NEED DO NOTHING TO REMEDY A PROBLEM THEY CAUSED, THEY RECOGNIZED, AND THAT THEY ARE COMPLETELY UNWILLING TO CORRECT. WITH THEIR POWERFUL ATTORNEYS THEY SEEM TO THINK THEY CAN GET AWAY WITH ANYTHING THEY PLEASE! IS THIS TRUE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10648600

Incident

Oct 6, 2014

CRACKS ON THE DASHBOARD BEGAN TWO YEARS AGO AND HAVE GRADUALLY SPREAD TO INCLUDE AREAS OF THE DASHBOARD AIRBAGS. *TR

NHTSA ID

10644277

Incident

Jul 2, 2012

Mileage

68,000 mi

MY CONCERN IS ABOUT MY CRACKED DASHBOARD MATERIAL. IT'S CRACKED DIRECTLY ACROSS WHERE MY AIRBAG DEPLOY , ON THE PASSENGER SIDE OF MY 2007 TOYOTA AVALON. IT'S GOT TO BE A SAFETY HAZARD. I DON'T BELIEVE IT WILL DEPLOY CORRECTLY, SHOULD IT'S NEEDED. WITH THE MATERIAL ALREADY CRACKED, I THINK IT WOULD DO SERIOUS DAMAGE TO SOMEONE'S FACE OR BODY. I DON'T NEED A LAWSUIT FROM A PASSENGER, PLUS I DON'T WANT ANYONE TO GET HURT.. SO IF IT'S POSSIBLE, PLEASE INVESTIGATE THIS ISSUE. THERE'S KNOW WAY FOR ME TO KNOW IF THIS ISSUE IS SAFE. THANKING YOU IN ADVANCED. *TR

NHTSA ID

10639168

Incident

Mar 18, 2010

Mileage

59,000 mi

UNEXPLAINED CRACKS IN A NUMBER OF AREAS OF DASHBOARD, WHICH HAS BEEN POLISHED AND MAINTAINED REGULARLY. HAVE HAD TOYOTA AVALONS BEFORE, 2000, 2005, AND TOYOTA CARS SINCE 1973 (CORONA, CAMRY ETC.) BUT HAVE NEVER EXPERIENCED THIS TYPE DAMAGE. TOLD DEALERSHIP. THEY SAY NOT UNDER WARRANTY. TOLD IT WILL COST $5,00 TO REPAIR DO I HAVE A ANY GROUND? *TR

NHTSA ID

10626577

Incident

Jun 30, 2014

Mileage

68,000 mi

IT WAS DAYLIGHT AT APPROXIMATELY 3 PM LOCAL TIME. WE WERE ON GOOD INTERSTATE ROAD WITH MODERATE TRAFFIC AND DRY PAYMENT. WE WERE ON I-65 ABOUT 10 MILES SOUTH OF FRANKLIN, TN. MY WIFE AND I WERE THE ONLY PASSENGERS IN OUR VEHICLE AND WE WERE BOTH WEARING SEAT BELTS. WE ARE THE ORIGINAL VEHICLE OWNER AND THE VEHICLE HAS BEEN WELL MAINTAINED. WE WERE NOT IMPAIRED AND HAD STOPPED FOR A REST BREAK AND A DRIVER CHANGE 15 MINUTES EARLIER. SHE WAS DRIVING, I WAS IN THE FRONT PASSENGER SEAT. WE WERE IN THE LEFT LANE. THE DRIVER IMMEDIATELY IN FRONT US IN THE RIGHT LANE SUDDENLY SWERVED INTO OUR LANE FOR REASONS UNKNOWN. WE HAD TRAFFIC TO OUR IMMEDIATE RIGHT SO THE ONLY PLACE AVAILABLE FOR MY WIFE TO AVOID WAS THE LEFT EDGE OF THE HIGHWAY WHICH IS WHERE SHE WENT. THE LEFT SHOULDER WAS ROUGH DUE TO RECENT CONSTRUCTION IN THE AREA. SHE LOST CONTROL AND WE SPUN OUT IN THE GRASSY MEDIUM WITHOUT HITTING ANYTHING. SHE WAS UNHURT. MY RIGHT CLAVICLE WAS BROKEN IN TWO PLACES WITH THE TWO BREAKS THE WIDTH OF THE SHOULDER BELT APART WHICH IS ASSUMED TO BE THE PROXIMATE CAUSE OF THE BREAK. I WAS EVACUATED BY AMBULANCE TO THE NEAREST TRAUMA CENTER AND HAD SURGERY TWO WEEKS LATER TO REPAIR MY CLAVICLE. IT TOOK SURGERY, THE LARGEST CLAVICLE PLATE THEY MAKE, AND 10 SCREWS TO PUT MY SHOULDER BACK TOGETHER. OUR AIR BAGS DID NOT FIRE. OUR SEAT BELT PRE-TENSIONERS DID NOT FIRE. THE OTHER VEHICLE FLED THE SCENE. OUR CAR WAS REPAIRED AT A STATE FARM CERTIFIED REPAIR CENTER. *TR

NHTSA ID

10596917

Incident

Nov 30, 2013

Mileage

115,745 mi

ON OR ABOUT MAY, 2012, MY WIFE AND I STARTED TO NOTICE SMALL CRACKS ALL OVER THE DASHBOARD! THEN WITHIN A COUPLE OF MONTHS THE ENTRE DASHBOARD LOOKED AS IT WERE MELTING AND I COULDN'T FIGURE OUT WHY SINCE THE CAR HAS BEEN GARAGE KEPT SINCE THE DAY I BOUGHT IT. THEN THE MELTING TURNED INTO A SHEEN, MAKING IT IMPOSSIBLE TO SEE WITHOUT SQUINTING AND WEARING SUN GLASSES AND PUTTING THE SUN VISORS DOWN SO I WAITED A WHILE AND SAW ON THE INTERNET THAT IT WAS A VERY SERIOUS PROBLEM SO ON 9-5-13 I CALLED TOYOTAS HOTLINE AND WAS GIVEN A COMPLAINT NUMBER ([XXX]) AND TOLD THE THEY WOULD NOT DO ANYTHING SINCE THE CAR WAS OUT OF WARRANTY. I EXPLAINED THE IT WAS A SERIOUS SAFETY PROBLEM AND STILL NOTHING! I ALSO WENT TO LIPTON TOYOTA ON 8-20-13 AND SPOKE TO THE SERVICE DIRECTOR, [XXX], AND EXPLAINED THE PROBLEM TO HIM AND HE ALSO TOOK PICTURES TO SHOW TO HIS REPRESENTATIVE. HE CALLED ME BACK A COUPLE OF DAYS LATER AND TOLD ME THAT HIS BOSS WANTED NOTHING TO DO WITH IT BUT THAT HE WOULD SPLIT THE COST WITH ME AND REPLACE THE DASH BOARD FOR $900 OUT OF MY POCKET. I TOLD HIM THAT THE OFFER WAS OUTRAGEOUS, I EXPLAINED THAT IF IT WERE MY FAULT 100% I WOULD PAY THE &1,800, IF IT WERE 50% MY FAULT I WOULD PAY THE $900, BUT SINCE IT WAS TOYOTA'S FAULT 100% THEY SHOULD REPLACE THE DASHBOARD AT THEIR EXPENSE. HE TOLD ME FORGET IT! ([XXX] PHONE # IS 954-735-1330 EXT [XXX]) THE LOCATION OF THE DEALERSHIP IS 1700 W. OAKLAND PARK BLVD. FT. LAUDERDALE, FL. 33311.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10595937

Incident

May 13, 2012

Mileage

45,000 mi

AS I WAS WIPING DOWN MY DASHBOARD I NOTICED A FINE HAIRLINE CRACK ABOUT AN INCH LONG. WITHIN A WEEK IT GREW ANOTHER 2 INCHES. NOW APPROXIMATELY TWO MONTHS SINCE I NOTICED THE FIRST CRACK I HAVE ANOTHER CRACK IN A DIFFERENT SPOT. THIS CRACK IS ABOUT AN INCH AND A HALF LONG. BOTH ARE IN THE AREA OF THE AIR BACK. MY CAR IS IN PERFECT CONDITION AS I HAVE ALWAYS DONE THE RECOMMENDED MAINTENANCE AND I KEEP MY CAR PARKED IN A GARAGE AT HOME AND AT WORK. I AM EXTREMELY DISAPPOINTED THAT MY TOP OF THE LINE AVALON IS TURNING TO CRAP! *TR

NHTSA ID

10548700

Incident

Aug 9, 2013

Mileage

59,000 mi

THE DASHBOARD CRACKED VERY CLOSED TO THE PASSENGER BAG IN THE DRIVER'S SIDE. *TR

NHTSA ID

10547364

Incident

Jul 10, 2013

Mileage

30,000 mi

THE DASHBOARD ON MY 07 TOYOTA AVALON HAS BECOME STICKY, ALL CRACKED UP AND EMITTES A STICKY CHEMICAL THAT CREATES A BLINDING GLARE DURING DAYTIME HRS. ESPECIALLY WHEN ITS SUNNY OUTSIDE! I WENT TO MY LOCAL DEALER AND WITHOUT EVEN LOOKING AT THE CAR HE SAID THAT HIS DEALERSHIP WOULD SPLIT THE COST WITH ME OF ABOUT $800 EACH TO REPLACE THE DASHBOARD. HE SAID THAT TOYOTA HAS BEEN AWARE OF THE PROBLEM FOR SOME TIME BUT REFUSES TO ACKNOLEDGE THAT THE SUBCONTRACT THAT MADE THE DASHBOARDS USED A FAULTY MATERIAL AND SINCE THE WARRANTY HAS EXPIRED, THEY WERE NOT WILLING TO DO ANYTHING ABOUT IT. I BOUGHT THE TOP OF THE LINE AVALON WITH ALL THE BELLS AND WHISTLES NEW, GARAGE KEPT IT, WASHED AND WAXED IT MYSELF AND NOW THIS. I ALWAYS THOUGHT THAT TOYOTA WAS A RELIABLE COMPANY AND WOULD STAND BEHIND THEIR PRODUCTS, BUT FOUND OUT JUST THE OPPOSITE. NOT ONLY THE AVALON BUT THE CAMRY, COROLLA AND THE LEXUS 350 WHICH IS MADE BY TOYOTA. I HAVE SEARCHED THE WEB EXTENSIVELY AND THERE SEEMS TO BE NO 'ONE' ANSWER. SOME DEALERS ARE REPLACING THE DASH, SOME ARE OFFERING TO COVER MATERIALS AND SOME ONLY OFFERING 20% DISCOUNTS. CAN YOU CONTACT ME OR REFER ME TO THE PROPER DEPARTMENT TO SUBMIT A CLAIM FOR A REPLACEMENT. AS THIS IS CLEARLY A TOYOTA 'PRODUCT RELATED' PROBLEM, I WOULD EXPECT THAT TOYOTA WOULD HAVE A RESOLUTION TO FIX/REPLACE THE DASH AS NEEDED! SINCE I'M RETIRED AND ON A FIXED INCOME, PAYING OUT OF POCKET FOR TOYOTAS FAULTY, DANGEROUS MATERIAL IS NOT AN OPTION, I'LL MAKE SURE THAT ANYONE THAT I KNOW, AND WITH ALL THE ASSOCIATIONS THAT I BELONG TO THERE ARE PLENTY OF PEOPLE, KNOW THAT TOYOTA HAS DROPPED THE BALL ON THIS ONE! THIS HAS BECOME A VERY SERIOUS SAFETY HAZARD WITH ALL THE GLARE THAT IT'S CAUSING. TOYOTA HAD BETTER HOPE THAT NEITHER MY WIFE OR I HAVE A SERIOUS CAR ACCIDENT DUE TO THEIR MISHANDELING OF ALL THE COMPLAINTS AND TURNING A DEAF EAR TO THE LOYAL TOYOTA OWNERS! *TR

NHTSA ID

10544360

Incident

Sep 1, 2011

Mileage

38,500 mi

WE WERE DRIVING ON THE HIGHWAY WHEN WE HEARD A CRACK NOISE ON THE DASHBOARD. TWO CRACKS APPEARED ALL OF A SUDDEN. SINCE THEN THERE HAVE BEEN 3 MORE CRACKS ON THE DASHBOARD. THEY APPEAR WITHOUT ANY PARTICULAR REASON. THE CRACKS ARE BETWEEN THE GLOVEBOX AND THE AIRBAG ON THE PASSENGER SIDE. THE CAR IS GARAGED AT ALL TIMES, WHEN NOT DRIVEN. THE CRACKS APPEARED AT 36,000 MILES. WE HAVE CONTACTED TOYOTA CO. THEY TOOK OUR COMPLAINT REF# 1308131120. ACCORDING TO THEM THEY DO NOT SHOW A RECURRING PROBLEM WITH CRACKING PLASTIC IN THEIR CARS. THEY WON'T DO ANYTHING ABOUT IT, BECAUSE OF THE AGE OF THE CAR (2007). WE ARE CONCERNED THAT SHOULD WE BE INVOLVED IN AN ACCIDENT WHERE THE AIRBAGS GET INFLATED, WE MAY SUSTAIN ADDITIONAL INJURIES BY THE PLASTIC PIECES COMING APART FROM THE DASHBOARD AND HITTING US. VEHICLE HAS AROUND 39,0000 AT THIS TIME. *TR

NHTSA ID

10542646

Incident

Jan 17, 2013

Mileage

36,200 mi

MULTIPLE CRACKS AND FISSURES IN PASSENGER SIDE AIR BAG PLASTIC COVER PLATE THAT CAN BREAK OR SNAP IN AN ACCIDENT AND COULD CAUSE INJURY TO FACE. *TR

NHTSA ID

10525808

Incident

Mar 18, 2013

Mileage

57,954 mi

CRACK OBSERVED IN PANEL WHERE AIRBAG FOR THE PASSENGER IS LOCATED, THE PANEL IS ABOVE THE GLOVE COMPARTMENT. *TR

NHTSA ID

10522738

Incident

Jun 4, 2013

Mileage

46,000 mi

TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. THE CONTACT STATED THAT THE FRONT DRIVERS SEAT LEANED TO THE LEFT AND THE HINGE FELL OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE HOUSING FOR THE SEAT BROKE IN FOUR DIFFERENT PLACES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS NOT REPORTED TO TOYOTA. THE VIN WAS NOT INCLUDED. THE FAILURE AND CURRENT MILEAGE WAS 90,000.

NHTSA ID

10519469

Incident

Jun 8, 2013

Mileage

90,000 mi

MY CAR WAS PARKED IN A PARKING LOT AND WAS HIT BY SOME TYPE OF VEHICLE. THE DAMAGE WAS EXTENSIVE AND THE AIRBAGS DEPLOYED AND THE SEAT BELT LOCKED ON THE DRIVERS SIDE. THE DAMAGE WAS TO THE RIGHT SIDE. THERE WAS NO ONE IN THE CAR AND NO WITNESSES AS TO WHAT HAPPENED BUT IT HAS BEEN 4 WEEKS AND MY INSURANCE IS SUDDENLY REFUSING TO PAY AFTER ISSUING A WORK ORDER TO THE REPAIR PERSON BECAUSE THE AIR BAGS DEPLOYED. THERE IS A BOAT RAMP ACROSS FROM THE PARKING LOT. I DO NOT KNOW FOR SURE WHAT HIT MY CAR, I JUST DO NOT FEEL IT IS FAIR THAT USAA IS TELLING ME THE AIRBAG CAN NOT DEPLOY WITHOUT THE IGNITION BEING ON. I HAVE NOT HAD A RENTAL AND HAD TO DRIVE MY SON'S HUNTING TRUCK WHICH IS VERY UNCOMFORTABLE. THEY TRIED TO SAY THERE WAS NO WAY THE CAR COULD HAVE BEEN HIT IN THE PARKING LOT. I HAVE WITNESSES, ONE WHO CONFIRMED THAT WE FOUND MY CAR IN THE PARKING LOT WITH THE DAMAGE DONE AND I WAS VERY UPSET WHEN I SAW IT BECAUSE I WAS SICK AND STRESS ADDS TO MY ILLNESS SO I HAD SOMEONE DRIVE MY CAR TO THE REPAIR SHOP AND THE GUY TOLD ME IT DID NOT NEED TO BE DRIVEN AGAIN AND TO CALL IN A REPORT TO THE INSURANCE COMPANY. THE SHOP HAS ALMOST FINISHED THE WORK AND NOW THE TWO INVESTIGATORS WHO CAME AND INTERROGATED ME TODAY AND COMPLETELY SHOCKED ME WITH WHAT THEY WERE SAYING UPSET ME GREATLY. IF THE AIRBAG CAN NOT DEPLOY WHEN IT SHOULD AND HAS COME OUT WHEN NO ACCIDENT THEN WHY IS THERE A PROBLEM WITH MY AIRBAG DEPLOYING WHEN AN OBVIOUSLY LARGE VEHICLE HIT IT AND DID ALMOST 9000 DOLLARS IN DAMAGE? PLEASE HELP ME. I AM A SINGLE MOM WHO JUST MOVED FROM A HOME WITH BLACK MOLD AND MY SISTER WHO FINANCED THE CAR FOR ME HAS STAGE 4 LUNG CANCER. I HAVE SO MANY DIAGNOSIS, I AM ON TOTAL DISABILITY. I AM IN THE PROCESS OF TRYING TO BUY A HOME AFTER MY KIDS AND I HAVE MOVED 5 TIMES SO I DO NOT NEED THIS STRESS. I REALLY NEED MY CAR BACK. THANK YOU AND GOD BLESS. *TR

NHTSA ID

10506019

Incident

Mar 15, 2013

Mileage

45,000 mi

TL* THE CONTACT OWNS A 2007 TOYOTA AVALON. THE CONTACT STATED THAT THERE WAS A CRACK ON THE DASHBOARD WHERE THE FRONT PASSENGER SIDE AIR BAG WAS HOUSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT WAS UNAWARE OF THE REPAIRS NECESSARY TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

NHTSA ID

10470783

Incident

Jun 15, 2012

Mileage

58,000 mi