2003 Toyota Corolla Matrix Airbags Problems

The contact owns a 2003 Toyota Corolla Matrix. The contact received notification of NHTSA Campaign Number: 15V285000 (Air Bags) however, the notification advised not to drive the vehicle and to contact the local dealer for retrieval of the vehicle. After contacting the local dealer, the vehicle had not yet been retrieved. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID

11580849

Incident

Apr 3, 2024

AFTER TOYOTA DEALER REPLACED THE AIRBAG, THE CAR AUDIO STOPPED FUNCTIONING PROPERLY. WHEN I CALLED THE TOYOTA DEALER, THEY SAID THEY WON'T DO ANYTHING FOR ME AND HANG UP ON THE PHONE. MY EMAIL TO TOYOTA COMPANY WAS NOT RETURNED.

NHTSA ID

11399614

Incident

Feb 23, 2021

I CONTINUE TO RECEIVE NOTICES FOR AN AIRBAG RECALL ON A VEHICLE I HAVEN'T OWNED IN TWO YEARS. PLEASE STOP EMAILING ME RECALL NOTICES. I HAVE ATTACHED A RECEIPT I RECEIVED WHEN I HAD THE CAR SCRAPPED. *TR

NHTSA ID

11327848

Incident

Jun 8, 2020

I HAVE OWNED THIS CAR FOR ONLY A FEW MONTHS. I RECIVED THE RECALL FOR PASSENGER SIDE AIRBAG. TOOK TO TOYOTA DEALERSHIP ON DIXIE . I ALSO ASKED FOR THEM TO DIAGNOSE THE SRS LIGHT BEING ON ON THE DASH. I WAS TOLD BY DEALERSHIP I NEEDED A NEW FRONT DRIVER AIRBAG DUE TO A SHORT. I LOOKED BACK AT THE MATRIX RECALLS . AND THERE IS A RECALL ON THE STEERING WHEEL CABLE SSUE THAT IS RELATED TO THE AIRBAG AND THE CIRCUIT OVER HEARING THAT IS RELATED TO AN AIRBAG RECALL ISSUE. I CALLED THE PERVIOUS OWNER AND SHE SAID SHE HAD AN ACCIDENT AND NONE OF THE AIRBAGS DEPLOYED. SHE ALSO TOOK THE CAR TO DEALERSHIP FOR A RECALL IN 2016 AND WAS TOLD SHE NEEDED A NEW FRONT DRIVER AIRBAG. THIS CAR SHOULD BE INCLUDED IN THE CURRENT RECALLS FOR THE ABOVE ISSUE. THIS ISSUE HAS PLACED MY FAMILY AND MYSELF IN AN UNSAFE SITUATION DUE TO THE UNSAFE ,SAFETY EQUIPTMENT. THE SRS LIGHTS COMES ON WHEN THE CAR IS STARTED AND DOES NOT GO OFF. THIS IS THE REASON FOR THE DIAGNOSIS. TOYOTA SHOULD STAND BEHIND THEIR PRODUCT AND CORRECT THE SAFETY EQUIPTMENT FAILURES.

NHTSA ID

11315344

Incident

Oct 24, 2019

Mileage

220,636 mi

TANAKA RECALL. I HAD ALL RECALLS DONE SINCE THE FIRST ONE IN 2013. AT MY 2016 RECALL TOYOTA MECH SAID RECALL WAS DONE AND THAT ALL WAS GOOD AND IT WAS SAFE NOW. I LEFT LOT CONVINCED IT WAS TRUE AND I COULD NOW ALLOW RIDERS IN FRONT SEAT WITHOUT THREAT OF INJURY /DEATH. N0W 2018 DISCOVER WAS NOT SAFE TO HAVE PASSENGER. THAT MORE RECALLS COMING BUT PARTS NOT PRODUCED FULLY IN 2016. AIRBAG WAS REPLACED BY SAME DEFECTIVE AIRBAG AS TAKEN OUT,ONLY DIFFERENCE BEING THAT IT WAS ONLY OUT OF BOX NOT SAFE REDESIGNED TYPE!!WHY WAS I NOT INFORMED THAT THIS WAS THE CASE WHEN I GOT THE LAST RECALL INSTALLED??NOW HAVE ANOTHER NOTICE THAT THE REAL SAFE ONE HAS FINISHED PRODUCTION AND I CAN HAVE ONE INSTALLED NOW. MEANTIME MY FAMILY INCLUDING GRANDCHILDREN HAVE BEEN IN SERIOUS DANGER OF SERIOUS INJURY OR DEATH BY RIDING IN THE FRONT SEAT!! CONTACTED VARIOUS TOYOTA OFFICIALS BUT NO ATTEMPT AT EXPLAINING PROBLEM. IN FACT PASSED TO "GENERIC: UNTRAINED EMPLOYEE WHO, OR COURSE, WAS TOTALLY UNPREPARED TO OFFER ADVICE OR ANY ANSWERS CONCERNING SAFETY, PROBLEM.TRIED WEST COAST CEO ? AGAIN TO END UP IN SAME CUSTOMER SERVICE. CANNOT ENTER PLACE TIME ETC SINCE SAFETY NEGLIGENCE OCCURRED OVER AT LEAST 2 YEARS AND WAS THERE AT EVERY PLACE AND TIME I DROVE A PASSENGER ANYWHERE.

NHTSA ID

11113973

Incident

Apr 22, 2016

Mileage

74,000 mi

ROLL OVER AND AIR BAGS DIDN'T DEPLOY.

NHTSA ID

11079942

Incident

Mar 2, 2018

Mileage

296,000 mi

"TAKATA RECALL" MANUFACTURER RECALL NUMBER DSB NHTSA RECALL NUMBER 15VO43 RECALL STATUS RECALL INCOMPLETE SUMMARY THE ELECTRONIC CONTROL UNIT (ECU) FOR THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) IN THESE VEHICLES COULD HAVE BEEN MANUFACTURED WITH INTEGRATED CIRCUITS THAT ARE SUSCEPTIBLE TO INTERNAL SHORT CIRCUITING WHEN EXPOSED TO CERTAIN ELECTRICAL NOISE FROM VARIOUS VEHICAL ELECTRICAL COMPONENTS. IF INTERNAL SHORT CIRCUITING OCCURS, THE FRONT AIRBAG(S) AND/OR SEAT BELT PRETENSIONERS COULD INADVERTENTLY DEPLOY. AN AIRBAG THAT DEPLOYS INADVERTENTLY CAN, UNDER SOME CIRCUMSTANCES, INCREASE THE RISK OF MINOR INJURY AND THE POSSIBILITY OF A CRASH.

NHTSA ID

11021841

Incident

Jan 27, 2015

Mileage

36,000 mi

2003 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO AIR BAG RECALL. *LD THE CONSUMER WAS FIRST ADVISED THAT THE RECALL REPAIR COULD NOT BE COMPLETED BECAUSE THERE WAS A WIRE THAT NEED TO REPAIRED BEFORE THE AIR BAG COULD BE REPLACED. A YEAR LATER THE CONSUMER WAS ADVISED THAT THE AIR BAG HAD ALREADY BEEN DEPLOYED. THE CONSUMER STATED THAT WAS NOT TRUE, THE AIRBAGS HAD NEVER DEPLOYED. UPDATED 05/19/2017 *JS

NHTSA ID

10980572

Incident

Jan 31, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V043000 AND 15V285000 (AIR BAGS); HOWEVER,THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10898931

Incident

May 12, 2014

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED INADVERTENTLY AND FRACTURED THE WINDSHIELD. THE CONTACT SUFFERED INJURIES TO THE CHEST, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT ALSO STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) WAS RECEIVED IN EARLY 2014; HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

NHTSA ID

10789476

Incident

Nov 6, 2015

Mileage

200,000 mi

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART FOR THE REPAIR. MA 10/19/2015 *CN

NHTSA ID

10761500

Incident

Jan 8, 2015

DEAR NHTSA FOLKS, ? THE SAFETY RECALL IS DATED JANUARY 27, OF THIS YEAR (2015) . ? I HAVE WAITED FIVE MONTHS, SO FAR, FOR A REMEDY TO THIS MANUFACTURING DEFECT. ? GOING INTO THE SIXTH MONTH, WE CONTINUE TO BE CONCERNED FOR OUR SAFETY EACH TIME WE DRIVE OUR MATRIX. PLEASE HELP, FOR GOODNESS SAKE, WITHOUT FURTHER DELAY! YOURS, [XXX] INDIANAPOLIS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ID

10761454

Incident

Jan 27, 2015

Mileage

115,123 mi

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/1 UPDATED 12/28/2015*JS

NHTSA ID

10749876

Incident

May 1, 2015

LAST MAY 5 MELODY TOYOTA SAN BRUNO TOLD ME THEY HAVE TO DO A RECALL ON THE FRONT PASSENGER AIRBAG INFLATOR. AND IT WAS FINE FOR 3 MONTHS. THEN ON AUG. 9 WHEN I WAS TAKING MY COUSIN TO THE AIRPORT (SFO) THE SRS WARNING LIGHT JUST CAME ON ALL THE WAY STRAIGHT HOME. AND I DROVE BACK TO MELODY TOYOTA LAST TUESDAY SINCE THEY TOLD ME THEY CAN'T ATTEND TO ME LAST MONDAY BECAUSE TECHNICIAN SHORTAGE. AFTER THEY MADE THE DIAGNOSIS ON MY CAR THEY SAID THERE'S A SHORT CIRCUIT ON MY AIRBAG SPIRAL CABLE CLOCK SPRING W/C IS LOCATED INSIDE THE STEERING WHEEL. THEY SAID IF THIS SPIRAL CABLE IS DEFECTIVE ALL THE AIRBAGS IN MY CAR IS DISABLED AND WILL NOT DEPLOY IF I HIT ANOTHER CAR OR A TREE W/C IS REALLY LIFE THREATENING. MY QUESTION IS WHY DO I HAVE TO PAY $550.00 TO GET THAT SPIRAL CABLE REPLACED. AND ON THE OTHER HAND MY CAR DOESN'T HAVE ANY PROBLEM NOT UNTIL WHEN THEY REPLACE THAT FRONT PASSENGER AIRBAG INFLATOR LAST MAY 5. THEY EVEN ASK ME IF I HAD AN ACCIDENT RECENTLY. I THINK THEY SHOULD KNOW THAT SINCE THEY'VE BEEN DOING ALL THE SERVICES ON MY CAR FOR 6 YEARS. OR IS THERE ANY RECALL ON THIS SPIRAL CABLE? I HOPE YOU GIVE ME AN ANSWER TO THIS QUESTION. ALSO PLEASE THIS COMPLAINT WILL BE ANONYMOUS FOR NOW. THANK YOU *TR

NHTSA ID

10748313

Incident

Aug 9, 2015

Mileage

92,146 mi

THE AIR BAG WARNING LIGHT CAME ON DASH AND I WAS TOLD THE DRIVER SIDE AIR BAG HAD TO BE REPLACED. I HAD TO PAY $1196.69 BECAUSE IT WAS NOT UNDER A RECALL EVEN THOUGH I HAD 3 OTHER RECALLS WHICH INCLUDED THE PASSENGER AIR BAG INFLATOR, AIR BAG WIRE HARNESS AND THE CENTER AIR BAG SENSOR ASSEMBLY. SO WITH ALL THE SAFETY RECALLS ON THE PASSENGER SIDE AIR BAG SYSTEM, I DO NOT UNDERSTAND WHY THE DRIVER AIR BAG IS NOT COVERED ON ANY SAFETY RECALL? I REALLY THINK THIS SHOULD BE COVERED UNDER A SAFETY RECALL SINCE I WAS TOLD BY THE REP AT THE TOYOTA DEALER THE AIR BAG WILL NOT WORK WHEN THIS AIR BAG WARNING LIGHT IS ON.

NHTSA ID

10732670

Incident

Oct 4, 2014

Mileage

119,107 mi

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. THE VIN WAS ASSOCIATED WITH THE RECALL SINCE JANUARY 27, 2015. THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10725723

Incident

Jan 27, 2015

I WAS NOTIFIED IN MARCH THAT MY CAR HAD A BAD AIRBAG AND I WOULD BE NOTIFIED WHEN IT WOULD BE REPLACED. I JUST TALKED TO MY DEALER AND THEY HAVE NO IDEA WHEN IT WILL GET DONE. THAT SEEMS UN ACCEPTABLE TO ME THAT WE HAVE 3/4 OF A CAR TIL IT GETS REPLACED. SHOULDN'T THERE BE A TIMETABLE ON RECALLS? THANK YOU.

NHTSA ID

10724113

Incident

Mar 28, 2015

Mileage

225,000 mi

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED AN INTERIM NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) IN MARCH OF 2015; HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/14/15*CN UPDATED 07/21/15*JB

NHTSA ID

10722130

Incident

May 28, 2015

WHILE STOPPED AT A RED LIGHT, THE DRIVER SIDE AIRBAG IN MY 2003 TOYOTA MATRIX DEPLOYED STRIKING ME IN THE HEAD/CHEST AREA. STUNNED AND DISORIENTED, I DIDN'T REALIZE WHAT HAD HAPPENED UNTIL A GOOD SAMARITAN HELPED ME OUT OF THE CAR. SHE WAS TELLING ME TO EXIT THE CAR, HOWEVER, MY SEATBELT HAD RETRACTED AND LOCKED WITH SUCH TENSION, THAT I WAS BARELY ABLE TO REACH ACROSS AND PRESS THE RELEASE BUTTON. AFTER THE DRIVER SIDE AIRBAG DEPLOYED THE PASSENGER AIRBAG DEPLOYED AS WELL, CAUSING DAMAGE TO THE WINDSHIELD. THERE WAS ONE OR TWO SUBSEQUENT EXPLOSIONS - I AM UNSURE WHAT THOSE NOISES WERE. I WAS ABLE TO PUT THE CAR IN PARK AND EXIT THE VEHICLE. A POLICE OFFICER WAS NEARBY AND HEARD THE EXPLOSION AND CAME OVER TO CHECK ON THE SITUATION. HE TRIED TURNING THE CAR OFF, BUT THE HORN WAS STUCK AND CONTINUED TO HONK - HE THEN DECIDED TO TURN THE VEHICLE BACK ON, WHICH STOPPED THE HONKING OF THE HORN. THE CAR WAS STILL ABLE TO BE DRIVEN AND AN OFFICER DROVE THE CAR ACROSS THE STREET TO A LOCAL TOYOTA DEALERSHIP. MY CAR STILL SITS IN THE LOT WHERE TOYOTA HAS PERFORMED INSPECTIONS, DIAGNOSTIC TESTS, DOWNLOADED DATA AND COMPILED A REPORT (OF WHICH I HAVE NOT RECEIVED A COPY OF) THAT HAS BEEN SENT TO TOYOTA LEGAL. IRONICALLY, I RECEIVED A RECALL IN THE MAIL ONE WEEK AFTER THE INCIDENT FOR AN SRS / ECU RECALL. *TR

NHTSA ID

10706095

Incident

Mar 24, 2015

I CAN NOT GET A STRAIGHT ANSWER FROM TOYOTA, BOTH MY LOCAL DEALER AND THE CORPORATE OFFICE REGARDING A PASSENGER AIR BAG RECALL (FRONT PASSENGER AIRBAG INFLATOR MODULE). IT'S BEEN ALMOST A FULL YEAR, AND NO ONE CAN TELL ME WHEN THIS REPAIR WILL BE DONE. THE LAST LETTER I RECEIVED (FEB. 3, 2015) FROM TOYOTA, SAID THEY ARE WORKING ON STATES WITH HIGH HUMIDITY FIRST. THEIR SOLUTION, IS NOT TO DRIVE THE VEHICLE AND USE PUBLIC TRANSPORTATION, AND RENT A VEHICLE. THIS IS NOT A SOLUTION. I LIVE IN MASSACHUSETTS, AND IT GETS PRETTY HUMID DURING THE SUMMER MONTHS. I THINK TOYOTA THINKS THE LONGER THEY WAIT THE FEWER RECALLS THEY WILL HAVE TO PERFORM AS THE VEHICLES ARE GETTING OLDER AND OLDER. *TR

NHTSA ID

10700832

Incident

Jun 1, 2014

TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10690121

Incident

Feb 23, 2015

SOME TOYOTA MATRIX'S HAVE A RECALL ON THE SPIRAL CABLE, NOT MINE. IT HAS BEEN OUT FOR 3 YEARS, I CAN'T GET TOYOTA TO EVEN RESEARCH MY CLAIM AS THEY STATE THAT MY CAR DOESN'T FIT THEIR RECALL PROFILE. *TR

NHTSA ID

10690088

Incident

Jan 2, 2012

Mileage

75,000 mi

TOYOTA AIRBAG RECALL CASE #[XXX] ***2/13/15: HAD TO DRIVE 135 MILES WITH 72 YR OLD VIETNAM VET BUSINESS PARTNER CRAMMED IN BACK SEAT AMONGST OTHER CARGO DURING A BUSINESS TRIP.*** MUST OPERATE VEHICLE WITH PASSENGER IN CAR FOR BUSINESS 85% OF USAGE TIME. OTHERWISE I CANNOT RUN MY BUSINESS!! TOYOTA REFUSES TO PROVIDE ME WITH A SOLUTION OR A RENTAL UNTIL SOLUTION IS AVAILABLE. THEY WANT ME TO PUT MY 72 YR OLD VIETNAM VET BUSINESS PARTNER IN BACK SEAT WITH FULLY LOADED CARGO RATHER THAN HELP ME FIX THE AIRBAG PROBLEM. THEY ABSOLUTELY REFUSE TO HELP ME. THIS IS WRONG. I CANNOT OPERATE MY VEHICLE FOR BUSINESS WITHOUT MY BUSINESS PARTNER. TOYOTA WILL NOT PROVIDE ME WITH ANY WORKAROUND, NOR ANY SOLUTION, IN ANY TIMELY MANNER. BUT YET THEY TELL ME I CANNOT OPERATE MY VEHICLE SAFELY AS I NEED TO DO TO CONTINUE RUNNING MY BUSINESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10683496

Incident

Feb 13, 2015

Mileage

84,200 mi

THE RECALL LETTER SAYS I'M NOT JUST NOT SUPPOSED TO HAVE PEOPLE SIT UP FRONT UNTIL THE PARTS ARE AVAILABLE TO FIX THE PROBLEM. THAT IS NOT REALISTIC. I NEED SOMETHING DONE SOONER PLEASE. *TR

NHTSA ID

10681584

Incident

Feb 5, 2015

HAS BEEN IN FOR REPAIR SINCE NOV 2014 AND NO SIGN OF GETTING FIXED. TOYOTA WILL REFUSE TO PROVIDE LOANER CAR AFTER FEB 23, 2015 BUT REFUSED TO GIVE ME A LETTER SAYING MY CAR WAS SAFE TO DRIVE. TODAY I RECEIVED A LETTER SAYING TO KEEP PASSENGERS IN THE BACK SEAT - THAT THIS THEIR SOLUTION. THEY STILL TRY TO DENY THAT HUMIDITY IS NOT A PROVEN CAUSE SINCE INCIDENTS HAVE OCCURRED OUT OF HUMID AREAS. I LISTENED TO THE HEARINGS AND THE TOYOTA REPRESENTATIVE SAID THEY DON NOT KNOW THE CAUSE BUT STILL THEY ARE FORCING ME TO BEGIN DRIVING THE CAR AGAIN AT THE END OF FEB 2015. *TR

NHTSA ID

10680176

Incident

Jan 1, 2013