2025 Toyota Crown Owner Complaints

The Carplay connectivity of the infotainment system is unreliable. While driving, the map directions and/or phone calls unexpectedly drop out. When the Carplay connection terminates, it forces the driver to operate the touch screen in order to reestablish the connection. This is a dangerous distraction. Unfortunately, my Toyota dealer (Ken Ganley Toyota 1110 Clairton Blvd Pleasant Hills PA 15236) has examined my system multiple times and has not been able to correct this malfunction.

NHTSA ID

11763366

Incident

Sep 10, 2026

The vehicle intermittently experiences a loss of engine power or significant hesitation when accelerating from a stop or from a slow speed. This has occurred multiple times, including when accelerating from a complete stop and after making a low-speed turn. This creates a safety risk when pulling into traffic, crossing an intersection, turning into traffic, or accelerating from a stop or slow speed because the vehicle does not accelerate as expected, increasing the risk of a collision. We live in a rural areas where we pull onto high speed roads. My wife is scared to take the car after a close call when the car would not accelerate. The vehicle has been taken to the dealership multiple times for evaluation. However, the dealership has been unable to reproduce the condition and has returned the vehicle without repair. The issue remains unresolved and continues to occur intermittently. The dealer said they are seeing this in other Toyota Crowns and they don't have fix unless they can reproduce the problem. Multiple people have been in the car and experience the problem but the dealer simply say "we can't repeat it".

NHTSA ID

11762886

Incident

Aug 31, 2026

Engine sporadically loses power or hesitates when accelerating from a stop or slower speed. Have experienced when making a low-speed turn and/or when accelerating from a stop. This has happened on multiple occasions and has been taken to the dealer to investigate. However, they never fix anything because they say they could not replicate and there was no known recall or TSB for the specific vehicle at the time.

NHTSA ID

11761949

Incident

Jul 17, 2026

On occasion, the engine will lack power upon accelerating from a stop of slow speed resulting in a delay in power needed to accelerate. This creates a safety risk when accelerating from a stop or slow speed by opening up the risk of a collision when the car doesn't accelerate as needed. The car has been taken to the dealership but they say they cannot reproduce so they return it in the same condition. There are no warning lights that are presented to the driver.

NHTSA ID

11747688

Incident

Mar 6, 2026

The Pre-Collision Braking system is the function that failed. It is turned in a new vehicle by the Manufacture. On March 24, 2026 the Toyota dealer did a safety recall on the vehicle The accident occurred on [XXX] In a Parking Garage. I was pulling into an empty parking spot. I turned the steering wheel to align the car to the lines on the floor. My foot was lightly on the brake when the car accelerated forward to hit the garage wall. The vehicle did not show any alarms until after it hit the wall, if this happened while driving it could have hit a pedestrian causing serious harm. I opened a case ([XXX]) with Toyota Brand Engagement Center on April 2, 2026. They downloaded a copy of the vehicle’s software on April 27, 2026. On June 10, 2026, I received an Email from Toyota Motor North America, Inc. (Ronald I.) He wrote “Our inspection did not identify that this incident was the result of a concern in your vehicle’s PCS or throttle system. We appreciate the opportunity to address your concerns, but we are unable to offer any assistance based on the electronic data and the vehicle inspection findings.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11745977

Incident

Mar 30, 2026