Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2006 Toyota Highlander Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 52 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 52, in the owner's own words
WE WERE DRIVING DOWN THE HIGHWAY I-30 EAST UP A HILL GOING APPT 70 MPH WHEN THE CAR WENT INTO LIMP MODE AND SLOWED DOWN TO 10 MPH. THEN WENT TO ONLY 1 MPH. WE CHECKED THE BATTERY CONNECTION, FUEL CAP, EVERYTHING WE FOUND ONLINE TO CHECK.
CURRENTLY, THE VEHICLE IN MOTION, HOWEVER IT POTENTIALLY CAUSES UNSAFELY IF NOT FIXED AS REQUESTED. THE REASON I COME TO YOU FOR COMPLAINT, I DO HAVE A SITUATION WITH CARLSON TOYOTA AND/OR TOYOTA MOTOR GROUPS. HERE THE SITUATION WHAT HAPPENS. I DO HAVE 2006 TOYOTA HIGHLANDER HYBRID. I DROVE THIS SUV SINCE 2009. I HAVE A NUMBER OF RECORDS FROM THE SAME DEALER TO MAINTAIN THE SUV SAFE. HOWEVER, COUPLE MONTH AGO ON 04/22/2019, I GOT SOME OF THE DASHBOARD LIGHT INDICATES ANTI-LOCK BRAKING SYSTEM (ABS) CHECK LIGHT IS ON. I TOOK THE CAR TO THE CARLSON TOYOTA DEALER PAY DIAGNOSED FEE $149.00 AND THE RESULTS IS UNPREDICTABLE PRICES. SEE THE LISTS: 1) BREAK ACTUATOR ASSEMBLY----------------------------$2225.00 2) RIGHT REAR WHEEL BEARING AND HARNESS ----------$1156.00 TOTAL------------------------------------------------------$3,381.00 THE REASON I AM COMPLAINING TODAY NOT BECAUSE OF THE PRICE TO HIGH. HOWEVER, I FOUND TOYOTA PUBLISHED LETTER ON APRIL 19, 2016, TO ALL TOYOTA DEALER PRINCIPALS, GENERAL MANAGERS, SERVICE MANAGERS, AND PARTS MANAGERS. UNDER THE SUBJECT LINE WARRANTY ENHANCEMENT PROGRAM ?ZG1, FOR ALL 2006-2007 MODEL YEAR HIGHLANDER HYBRID, AND OTHERS TYPE INCLUDED. ALSO, DOWN THE LAST THREE PARAGRAPH (SEE ATTACHED LETTER) INDICATES UNDER OWNER LETTER MAILING DATE, SAID ?TOYOTA WILL BEGIN TO NOTIFY OWNERS IN LATE APRIL, 2016 AND WILL BE MAILED OVER SEVERAL MONTHS. A SAMPLE OF THE OWNER NOTIFICATION LETTER HAS BEEN INCLUDED FOR YOUR REFERENCE.? AFTER I FOUND THE PUBLISHED NOTICE, I WENT TO THE CARLSON TOYOTA DEALER ON 06/18/2019. I DESCRIBED THE SITUATION AND I SHOWED THE RECIPES OF WHERE I GET FROM DURING INSPECTION, AND FINALLY THEY TOLD ME THIS WARRANTY ENHANCEMENT PROGRAM IS EXPIRED. I ASK THEM HOW IS EXPIRED, NOBODY TOLD ME ABOUT THIS RECALL OR WARRANTY ENHANCEMENT PROGRAM. I NEED HELP TO RESOLVE THIS SITUATION. SEE ATTACHED DOCUMENTS. *JS
I PURCHASED THE VEHICLE USED IN AUGUST 2018. IN JANUARY, WARNING LIGHTS INDICATED A 'VSC SYSTEM' PROBLEM. THE EVENT OCCURRED WHILE I WAS DRIVING. I RESEARCHED CAR REPAIR WEBSITES AND FORUMS, AND DISCOVERED THAT THIS IS OFTEN A SIMPLE PROBLEM WITH A SENSOR FOR THE FUEL DOOR, OR A LINKAGE IN THE ACCELERATOR ASSEMBLY. I FOLLOWED INSTRUCTIONS, AND THE LIGHT TURNED OFF. OVER THE PAST SIX WEEKS, THE LIGHTS HAVE RETURNED, USUALLY IN ASSOCIATION WITH REFUELING THE VEHICLE. I TOOK THE VEHICLE TO A DEALER TODAY, AND WAS INFORMED THAT AN ABS ACTUATOR WAS FAILING. THE PART IS $1700 FROM TOYOTA, WITH LABOR TOTALING $600. FURTHER RESEARCH REVEALED THE PROBLEM WAS WIDESPREAD, BUT THE ONLY REMEDY WAS A 'WARRANTY ENHANCEMENT' THAT HAS ALREADY EXPIRED. I CANNOT AFFORD THIS REPAIR, AND I WAS NOT INFORMED OF THIS ISSUE AT PURCHASE. BECAUSE THIS ISSUE WAS CRITICAL FOR VEHICLE SAFETY, I FELT THE NEED TO ALERT THE NHTSA TO A CONTINUING PROBLEM.
THE BRAKE ACTUATOR PUMP FAILED AND WAS REPLACE UNDER THE WARRANTEE EXTENSION ZG1. THE REPLACEMENT BRAKE ACTUATOR PUMP FAILED BUT TOYOTA WILL NOT COVER IT. IT IS A VERY EXPENSIVE DEFECTIVE PART. WHEN THE PART FAILS MANY SYSTEMS ARE IMPACTED ESPECIALLY THE BRAKES.
WHILE DRIVING ON A RESIDENTIAL ROAD THE BRAKE SYSTEM FAILED TO PROPERLY STOP THE CAR. THIS ISSUE FIRST HAPPENED IN JANUARY 2017. AT THAT TIME I TOOK THE CAR IN AND HAD THE BRAKE ACTUATOR ASSEMBLY REPLACED UNDER A LIMITED SERVICE RECALL BY TOYOTA AND THE REPLACEMENT ACTUATOR ASSEMBLY ALSO FAILED WITHIN 18 MONTHS. WHILE DRIVING THROUGH A RESIDENTIAL AREA THE BRAKES AGAIN FAILED TO STOP THE CAR, MAKING A GRINDING NOISE AND JERKING TO A HALT AFTER PRESSURE APPLIED TO THE BRAKE PEDAL. BECAUSE THE ACTUATOR ASSEMBLY WAS REPLACED UNDER THE LIMITED SERVICE RECALL TOYOTA DENIES ANY CULPABILITY IN THE FAILURE OF THE REPLACEMENT PART AND REFUSES TO OFFER FURTHER ASSISTANCE.
I AM GETTING A "CHECK VSC SYSTEM" ON THE DASHBOARD ALONG WITH A RED TRIANGLE, ORANGE ABS LIGHT, ORANGE TRACTION CONTROL LIGHT, RED BRAKE LIGHT AND ORANGE EXCLAMATION MARK INSIDE A CIRCLE. I HAVE BEEN HEARING WEIRD POPPING NOISES WHEN BRAKING ALSO.
TL* THE CONTACT OWNS A 2006 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STABILITY CONTROL AND ANTI LOCK BRAKE SYSTEM WARNING INDICATORS ILLUMINATED. THE CONTACT STOPPED AND PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE FAILURE OCCURRED SPORADICALLY. THE VEHICLE WAS REPAIRED BY TOYOTA OF HATTIESBURG (6461 US-98, HATTIESBURG, MS 39402) IN FEBRUARY OF 2017, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
TAKATA RECALL IN 3 TIMES THE LIGHT "READY '' DISAPPEAR AND APPEAR "CHECK HYBRID SYSTEM" AND THEN ENGINE NEED TO START AGAIN..
I WAS STOPPED AT A TRAFFIC LIGHT AT THE OFF-RAMP OF EAST-BOUND 202/MCQUEEN RD EXIT. MY RIGHT FOOT WAS ON THE BRAKE PEDAL, WHEN THE VEHICLE BEGAN TO ACCELERATE UNEXPECTEDLY AND HIT THE REAR OF VEHICLE STOPPED IN FRONT OF ME. AS I REALIZED THE COLLISION, I PRESSED THE BRAKE HARDER DELIBERATELY (WHILE THE CAR IN FRONT OF ME HAD STARTED TO MOVE FURTHER), AND TO MY HORROR MY CAR CONTINUED TO ACCELERATE DESPITE MY DEPRESSING THE BRAKE PEDAL. I CONSCIOUSLY CHECKED MY FEET TO ENSURE I WAS PRESSING THE BRAKES AND NOT THE ACCELERATOR. MY CAR CONTINUED TO STRANGELY & UNEXPECTEDLY ACCELERATE UNTIL IT HIT THE SAME CAR IN FRONT OF ME AGAIN THE 2ND TIME AT THE TRAFFIC INTERSECTION. AFTER THE 2ND COLLISION, MY CAR STOPPED AND I PULLED OVER TO THE SIDE OF THE MCQUEEN ROAD.
FIRST A LOUD RINGING HAPPENED AND CAR WOULD NOT STOP. WE HAVE SERVICED CAR REGULARLY, BRAKES ARE NEW, BUT CAR DOES NOT STOP. TRYING TO BRAKE AT THE INTERSECTION, STOP LIGHT AND HIGHLANDER WOULD NOT STOP. PUT US IN DANGER ALMOST LED ME INTO ACCIDENT, WAS TOLD IT WAS THE ABS SYSTEM AND THAT TOYOTA IS AWARE OF THIS. THIS IS A HUGE SAFETY DESIGN ISSUE AND EXPENSIVE FIX TOYOTA NEEDS TO FIX THEIR DESIGN FLAWS. THERE IS NOT PHYSICAL CONTACT OR WEAR AND TEAR ON THE PART FOR IT TO FAIL. MS. DEBORAH HUSTON AT TOYOTA STONE WALLS THE PROCESS TO GET THIS RESOLVED. SHE CLAIMS TOYOTA IS NOT AWARE OF THESE ISSUES, BUT THE NHTSA RECORDS SHOW CUSTOMERS HAVE BEEN COMPLAINING FOR A LONG TIME AND THAT THEY KNOW.
2006 HIGHLANDER HYBRID, CHECK HYBRID SYSTEM, CHECK VSC LIGHT, BRAKE AND ABS LIGHT ALL ON PERMANENTLY AND MY BRAKES AREN'T WORKING. I WAS FORTUNATE NOONE GOT HURT.. IT WAS REALLY DANGEROUS WHEN YOU PRESS THE BRAKE AND IT DOESN'T STOP. ... FROM WHAT I READ ABS ACCUMULATOR WHICH COST 3K+ TO REPLACE AND THE HYBRID INVERTER WHICH COST 5K+ TO REPLACE. NHTSA PLEASE ISSUE A RECALL ON THIS ISSUES.
MOST OF DASHBOARD LIGHTS WENT ON AND BRAKES FAILED TO ENGAGE WHEN 17 Y/O SON DRIVING VEHICLE AS PULLING INTO PARKING SPOT. ABLE TO USE EMERGENCY BRAKE AS IN PARKING LOT AND STOP THE VEHICLE. TOOK TO TOYOTA AND TOLD ACTUATOR NEEDED TO BE REPLACED TO COST OF ABOUT $2400. THIS OCCURRED ON 01/09/2018. WE FOUND OUT AFTER THE FACT THE EXTENDED WARRANTY ON THIS EXPIRED ON 12/31/2017 JUST 9 DAYS BEFORE OUR SON HAD THIS INCIDENT. LUCKILY IN PARKING LOT AS WE LIVE IN THE MOUNTAINS AND COULD HAVE BEEN A FATALITY/SERIOUS INJURY IN ANOTHER SETTING. WE HAVE FILED COMPLAINT W/ TOYOTA.
ABS SYSTEM FAULT
I WAS DRIVING MY CAR AND WHEN I BRAKE TO SLOW DOWN I HEARD A CHIME AND A CHECK VCS SYSTEM WARNING CAME WITH ABS , BRAKE AND SLIP INDICATOR ,MASTER WARNING LIGHT AND ELECTRONIC CONTROLLED BRAKE SYSTEM WARNING LIGHT CAME ON TOO. I HAVE FOUND THAT IN 2013 THERE WAS A SAFERY RECALL DLF(D2F) ON CERTAIN HIGHLANDER HV 2006-2010.
ABS ACUATOR IS NOT WORKING!
I WAS DRIVING ON A STRAIGHT HIGHWAY BETWEEN 45 -50 MPH. SUDDEN A BUNCH OF LIGHTS AND WARNINGS CAME UP IN THE DASHBOARD. I LOST POWER STEERING AND MOTOR PROPULSION TOO. I PRESSED THE ACCELERATOR AND NOTHING HAPPENED. ALTHOUGH I HAD THE ABILITY TO BRAKE, IT SEEMED THAT THE BRAKING WAS ALSO IMPAIRED. HOWEVER BECAUSE I WAS GOING UP AN INCLINE I DID NOT NEED STRONG BRAKING. I MANAGED TO COAST OVER TO THE BREAKDOWN LANE. LUCKILY THERE WERE ONLY A COUPLE OTHER CARS NEAR ME SO IT WASN'T TOO DIFFICULT TO MANEUVER BY THEM AND COAST TO THE OTHER SIDE OF THE ROAD WHERE THE BREAKDOWN LANE WAS. ONCE I WAS COMPLETELY STOPPED I SHUT THE CAR DOWN COMPLETELY AND RESTARTED IN THE NORMAL HYBRID STARTUP MANNER. THE CAR PROPULSION AND STEERING CAME BACK BUT NOW THE MESSAGE WAS ALTERNATING BETWEEN "MAINTENANCE NEEDED" AND "CHECK VSC SYSTEM", AND THE CHECK ENGINE LIGHT AND SYMBOL WAS ON. I SHUT OFF EVERYTHING ELECTRICAL TO MINIMIZE ELECTRICAL DRAIN. I WAS ABLE TO DRIVE THE CAR ANOTHER 8-10 MILES TO GET HOME BUT I WAS CONSTANTLY LOOKING TO SEE WHERE I COULD PULL OVER IF THE CAR STOPPED AGAIN. I MADE IT HOME. TOMORROW BRING IT TO THE TOYOTA DEALER. SIGNIFICANTLY, I RECENTLY HAD THE BRAKE ACTUATOR REPLACED AT A COST OF AROUND $2700, SPECIFICALLY BECAUSE THEY WARNED ME THAT I COULD LOSE BRAKING AND OTHER ELECTRONIC FACILITIES UNPREDICTABLY. I THOUGHT THAT EXPENSIVE REPAIR WOULD AVOID THIS. UNFORTUNATELY IT APPEARS THAT WHAT THEY WERE PREDICTING COULD HAPPEN DID HAPPEN, BUT AFTER THE REPAIR! I WAS ON A HIGHWAY WHEN THE CAR DIED BUT WITH NOT MUCH TRAFFIC AND AN EASY ACCESS BREAKDOWN LANE. HAD IT BEEN 10 MINUTES LATER I MIGHT HAVE BEEN ON A MUCH BUSIER HIGHWAY IN A PLACE WHERE A BREAKDOWN LANE IS MUCH HARDER TO REACH. THAT WOULD HAVE BEEN A DANGEROUS SITUATION. HAD IT BEEN DAYTIME AND IN A SAFER AREA I WOULD HAVE STOPPED AND CALLED FOR A TOW TRUCK. *TR
TL* THE CONTACT OWNS A 2006 TOYOTA HIGHLANDER HYBRID. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.
TL* THE CONTACT OWNS A 2006 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PLANTER POT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V112000 (VEHICLE SPEED CONTROL) AND NHTSA CAMPAIGN ID NUMBER: 10V499000 (SERVICE BRAKES, HYDRAULIC ).THE APPROXIMATE FAILURE MILEAGE WAS 58,160.
IN JUNE 2014 WE HEARD A SQUEAKING NOISE WHEN WE PUT THE CAR IN DRIVE AND THE BRAKES WERE APPLIED WHILE WE WERE ON A TRIP. TWO DAYS AFTER WE RETURNED THE"CHECK VSC SYSTEM" CAME ON AND THE CAR WOULD NOT START.. THE DEALER SAID IT WAS DUE TO THE BATTERY. WE REPLACED IT AND THE WARNING LIGHT WENT AWAY. HOWEVER, THREE MONTHS LATER THE NOISE IS BACK. THE DEALER (DIFFERENT ONE) SAID THE BRAKE ACTUATOR NEEDS REPLACEMENT. VERY EXPENSIVE REPAIR COSTING $3,600. AFTER DOING RESEARCH, I SAW MANY COMPLAINTS (AND A RECALL) FOR THIS DEFECTIVE PART IN OTHER TOYOTA VEHICLES. TOYOTA NEEDS TO DO A RECALL FOR THE HIGHLANDER AS WELL. OUR CAR HAS BEEN METICULOUSLY MAINTAINED. WE BOUGHT IT NEW. VERY UNHAPPY. *TR
TOOK 2006 TOYOTA HYBRID HIGHLANDER IN FOR A POPPING SOUND AND VSC LIGHT , ABS BRAKE LIGHTS ON. THE TOYOTA DEALER TOLD ME IT NEEDED A NEW ABS ACCUMULATOR FOR $ 28881.71 . I WAS TOLD THIS WAS DANGEROUS THAT BRAKES COULD FAIL !!! UPON LOOKING I FIND THIS TO BE A PROBLEM WITH OTHERS ... TIME FOR A RECALL !!!!!!!!!! *TR
WHILE DECELERATING TO TURN INTO OUR DRIVE WAY THE VEHICLE RAPIDLY ACCELERATED. WE WERE ABLE TO GET IT STOPPED BY USING THE BRAKES, ENDING UP IN THE YARD/SIDEWALK. THERE WERE APPROXIMATELY 10 FEET OF SKID MARKS. THE ENGINE WAS RACING WHILE THE BRAKES WERE BEING APPLIED. THE FLOOR MAT WAS NOT INVOLVED. THE INCREASED ENGINE RPM WAS NOT INITIATED NOR CONTROLLABLE BY THE OPERATOR. THIS WAS TRULY AN UNCONTROLLED RUN AWAY THAT COULD HAVE BEEN LIFE THREATENING. *TR
ENGINE SHUTDOWN AT 70MPH, ENGINE/HYBRID SYSTEM DID NOT RESPOND TO ACCELERATOR PEDAL OR CRUISE CONTROL - NO WARNING LIGHTS. WAS ABLE TO COAST TO SIDE OF FREEWAY SAFELY. I TURNED OFF IGNITION AND RESTARTED THE CAR, VEHICLE RAN FLAWLESSLY AFTERWARDS. *TR
IN NOVEMBER, 2013, THE VSC SYSTEM WARNING LIGHT AND SEVERAL OTHER LIGHTS ("ABS")CAME ON IN THE CAR. A WARNING NOISE REMAINS ON AT ALL TIMES SINCE THEN...THE SAME SOUND THAT COMES ON IF YOU FAIL TO FASTEN YOUR SEAT BELT. THE DEALERSHIP TESTED THE SYSTEM AND DETERMINED IT NEEDS A NEW BRAKE ACTUATOR PART WHICH WITH LABOR COMES TO OVER $2,000.00. I FILED COMPLAINTS WITH TOYOTA AND OTHER NATIONAL GROUPS TO NO AVAIL. I RECENTLY WAS NOTIFIED OF ANOTHER TOYOTA RECALL AND CAME ON THIS SITE AND DISCOVERED AN IDENTICAL INCIDENT (NHTSA ID NUMBER:10562656.) PLEASE INVESTIGATE THIS MATTER AND ADVISE OF THE FINDINGS AS IT APPARENTLY IS A GROWING ISSUE AND RISK EXPERIENCED AND DOCUMENTED BY OWNERS. *TR
IN OCTOBER 2013 I HAD A "CHECK VSC SYSTEM" WARNING LIGHT. UPON TAKING IT TO THE DEALERSHIP, THEY SAID IT WAS DUE TO THE BATTERY AND REPLACED IT AND THE WARNING LIGHT WENT AWAY. HOWEVER, OVER THE NEXT FEW MONTHS, WE STARTED NOTICING A "SQUEAKING" SOUND COMING FROM THE AREA UNDERNEATH THE FRONT OF THE CAR WHEN THE CAR WAS IN DRIVE BUT THE BRAKES WERE APPLIED. YESTERDAY, THE SAME "CHECK VSC SYSTEM" WARNING POPPED UP, ONLY NOW IT WAS ACCOMPANIED BY A NUMBER OF OTHER LIGHTS ON THE DASH, INCLUDING "ABS" "BRAKE" THE "TIRE PRESSURE (!)" AND ONE OTHER LIGHT ON THE LEFT SIDE TO THE UPPER RIGHT OF THE "READY" TEXT. THE DEALER HAS JUST TOLD ME THERE WERE TWO COMPUTER CODES, ONE IS C1241. THEY SAID THE PREVIOUS DEALER DID NOT DIG DEEP ENOUGH INTO THE ISSUE IN OCTOBER, AND THAT THE BRAKING SYSTEM WAS NOT GETTING ENOUGH PRESSURE. THE BRAKE ACTUATOR NEEDS REPLACEMENT, THE PART IS $1,800 AND WITH LABOR AND TAXES THE BILL COMES TO OVER $2,400. BASED ON OTHER RESEARCH I HAVE DONE TODAY THIS SEEMS TO BE A GROWING ISSUE THAT MANY OWNERS ARE FACING. *TR
I WAS TURNING RIGHT AT AN INTERSECTION WHEN A WOMAN WALKING HER DOG BEGAN CROSSING THE STREET. I SLAMMED ON THE BRAKES TO AVOID HER AND THE CAR SUDDENLY ACCELERATED SOUNDLESSLY FORWARD (CAR IS HYBRID BUT PRESSING ACCIDENTALLY ON THE GAS PEDAL WITH FORCE WOULD HAVE CAUSED REVVING NOISE) AND I COULD NOT CONTROL IT.. I RAN OVER THE WOMAN'S FOOT AND ALSO HER DOGS FEET. I DROVE THE CAR UP OVER A CURB WHICH RESULTING IN A FLAT TIRE TO GET THE CAR TO STOP. THERE WAS NO INJURY TO THE CAR OR MYSELF. THE WOMAN WAS TAKEN TO THE HOSPITAL BUT HAD NO BROKEN BONES. THE DOG HAD BRUISING AND DISCOMFORT BUT NO SERIOUS INJURIES EITHER. TOOK THE CAR TO A TOYOTA DEALERSHIP AND THEY COULD FIND NO ALERTS, WARNINGS, OR ANYTHING WRONG WITH IT THAT COULD HAVE CAUSED IT TO ACCELERATE UNINTENTIONALLY. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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