2010 Toyota Highlander Problems

When applying the brake slowly all of a sudden the car went full acceleration and crashed 500ft away at high speed. The car is crashed but available for inspection for a short period of time until the insurance company takes full posession. There are not open recalls. The only lights on the dash were for TPMS sensor.

The contact owns a 2010 Toyota Highlander. The contact stated that the gear shifter had been stuck on several occasions. The vehicle was taken to the dealer, where the fuses were replaced on several occasions; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the rearview mirror wiring had failed. The vehicle was repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

SUN ROOF GLASS EXPLODED WHILE DRIVING ON A HIGHWAY AT ABOUT 60 TO 65 MILES PER HOUR. WE HAD THE SUN SHADE CLOSED SO WE DID NOT KNOW THE SUN ROOF GLASS HAD EXPLODED. PULLED OFF THE ROAD, NO OTHER CAR OR TRUCK WAS NEAR US, AND DISCOVERED THE SUN ROOF GLASS HAD EXPLODED AND GLASS WAS PREVENTED FROM ENTERING THE PASSENGER COMPARTMENT BECAUSE THE SHADE WAS CLOSED. WENT TO A TOYOTA DEALER ABOUT 10 MILES AWAY AND THEY SAID IT WAS PROBABLY CAUSED BY A ROCK. I SAID NO ONE WAS NEAR US, FRONT OR BACK, AND THEY SAID WE MIGHT HAVE HAD A CHIP IN THE SUN ROOF GLASS FROM BEFORE THIS HAPPENED. IT WAS A NICE DAY, NO RAIN, NOT TOO HOT, AROUND 65 DEGREES, COMFORTABLE, SUN WAS OUT. THEY TAPED THE GLASS THAT WAS STILL TOGETHER SO WE COULD DRIVE HOME AND HAVE IT REPAIRED. THEY DID NOT HAVE THE GLASS AND WOULD TAKE SEVERAL DAYS. THIS HAPPENED IN JULY, 2012.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE PASSENGER SIDE VISOR WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS CONTACTED AND STATED THAT THEY WOULD NOT REPAIR THE VEHICLE FREE OF CHARGE SINCE THE VIN WAS NOT INCLUDED IN A RELATED RECALL. THE DEALER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE REPAIRS WOULD NOT BE FREE OF CHARGE. THE MANUFACTURER ALSO ADVISED THE CONTACT TO CALL THE NHTSA HOTLINE AND PROVIDED CASE NUMBER 1705112724. THE FAILURE MILEAGE WAS 137,300. UPDATED 06/29/17*LJ THE CONSUMER REQUESTED TO DISMISS THIS CASE AS IT HAS BEEN RESOLVED BY THE MANUFACTURER. UPDATED 07/11/2017*JS

We received this from Toyota. Customer Support Program Bulletin Date: Page: POL19-06 6/6/2019 1 of 3 REVISED 8/28/19 CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLE. When we received this bulletin, we asked our Toyota Dealer Service Department (Stevenson Toyota East, Denver, CO) to address this issue multiple times when bringing in our vehicle for service in 2019 and 2020 and were told repeatedly they would not fix this issue since the ABS light was not on. Now that this bulletin is expired the ABS light is on. We took our Highlander to the Toyota Dealership in Melbourne, Florida and were told that this repair will now cost us $2473.89. Our 2010 Highlander is barely worth that, and now we have to repair this on our own even though Toyota knew the brake actuator assembly and brake booster pump would eventually fail at some point in time. Despite this, Toyota refused to resolve this issue when we asked (more than once) right after receiving the service bulletin in 2019 and as a result is causing a safety issue for our college aged son who drives this car, and all other drivers on the road should the ABS system fail. The attached estimate states the ABS service light has not come back on but this is not true and my son is having issues with the brakes.

When traveling a slow speeds (less than 15 mph) and needing to stop, the brakes are pressed but do not respond. This has happened on several occasions and has caused two separate accidents where the Highlander has failed to stop and it runs into the car in front. After the first accident, we looked for recalls (2015) and there were none for any model Toyota for brakes or brake systems. We brought the car in to the mechanic and had all the brakes and pads replaced, although they said nothing was wrong with the shoes nor pads. Now, years later, another accident in the exact same way. Luckily, due to the slow speed, no one was hurt but this is definitely a problem with the car. There have never been any warning lights, or sounds that would indicate an issue.

When applying the brake slowly all of a sudden the car went full acceleration and crashed 500ft away at high speed. The car is crashed but available for inspection for a short period of time until the insurance company takes full posession. There are not open recalls. The only lights on the dash were for TPMS sensor.

We received this from Toyota. Customer Support Program Bulletin Date: Page: POL19-06 6/6/2019 1 of 3 REVISED 8/28/19 CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLE. When we received this bulletin, we asked our Toyota Dealer Service Department (Stevenson Toyota East, Denver, CO) to address this issue multiple times when bringing in our vehicle for service in 2019 and 2020 and were told repeatedly they would not fix this issue since the ABS light was not on. Now that this bulletin is expired the ABS light is on. We took our Highlander to the Toyota Dealership in Melbourne, Florida and were told that this repair will now cost us $2473.89. Our 2010 Highlander is barely worth that, and now we have to repair this on our own even though Toyota knew the brake actuator assembly and brake booster pump would eventually fail at some point in time. Despite this, Toyota refused to resolve this issue when we asked (more than once) right after receiving the service bulletin in 2019 and as a result is causing a safety issue for our college aged son who drives this car, and all other drivers on the road should the ABS system fail. The attached estimate states the ABS service light has not come back on but this is not true and my son is having issues with the brakes.

There is a clunk noise in the steering column On bumpy roads

WHILE I WAS DRIVING, THE STEERING WHEEL LOCKED AND I WAS NOT ABLE TO MOVE THE CAR. I PUT THE CAR ON PKG AND IT GOT LOCKED TOO. COULD NOT PUT IN REVERSE OR DRIVE. WINDOWS GOT LOCKED TOO. THE ABS SYSTEM LIGHT UP. A MIRACLE THAT FEW MINUTE BEFORE I EXITED A HIGHWAY. A TOW TRUCK TOOK THE CAR AND IT HAS BEEN IN THE TOYOTA DEALER FOR THE PAST WEEK AND THEY DO NOT NOW WHAT IS WRONG WITH THE CAR

Vehicle was involved in a collision where it struck a barrier head on. The front airbags did not deploy. The vehicle then became airborne and flipped. Only the side airbags deployed.

In June passenger airbag light was sending error messages to the system. The dealer(service department) reported the car needed a specific part for the repair. Control Panel - Toyota (84010-0E050-E0). The part was ordered and we waited. After several weeks it became clear the part was not coming. Reached out to both dealership and Toyota and was told today it would not be available until the end of the year. This is a non-functioning air bag. Toyota has advised me to use an after market replacement, if I can find and they will install(Auto Nation-Libertyville). The second point was to essentially be careful driving... The car is dangerous and Toyota does not seem to care!

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HYDRAULIC LIFTGATE WOULD NOT OPEN AS NEEDED ELECTRICALLY AND MANUALLY. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO OPENED THE LIFTGATE WITH A MECHANICAL TOOL. THE MECHANIC THEN UNSCREWED AN ARM PIECE ON THE DRIVER'S SIDE OF THE LIFTGATE WHICH ALLOWED HIM TO OPEN THE LIFTGATE MANUALLY. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

2010 TOYOTA HIGHLANDER CAUGHT ON FIRE WHILE PARKED IN GARAGE OF RESIDENCE, DESTROYING THE HIGHLANDER AND THE CAR PARKED ADJACENT TO IT, ALONG WITH MOST OF THE HOUSE. PRIOR TO THE FIRE, THERE WERE NO ISSUES WITH THE VEHICLE. THE HIGHLANDER WAS STATIONARY, WITH THE IGNITION OFF AND PARKED IN THE GARAGE. A SUBSEQUENT INVESTIGATION INCLUDING INSPECTING BURN PATTERNS AND THERMAL DAMAGE INDICATED THE FIRE ORIGINATED AT THE FRONT OF THE TOYOTA HIGHLANDER ON THE DRIVER'S SIDE WHERE THE FUSE PANEL, BATTERY AND STARTER/SOLENOID WERE LOCATED. ALL THREE SOURCES OF IGNITION REMAIN ENERGIZED WITH THE IGNITION OFF. THE UPPER PORTION OF THE PLASTIC HOUSING ON THE FUSE PANEL AND BATTERY HAD MELTED EXPOSING THE RECEIVERS FOR THE FUSES AND PLATES INSIDE THE BATTERY. THE ENDS OF THE RECEIVERS HAD ALLOYING ON THE RECEIVERS, BUT NO FAILURES WERE NOTED ON FUSE PANEL OR BATTERY. EXTREME THERMAL DAMAGE WAS OBSERVED ON THE CONNECTOR END OF THE SOLENOID WHERE MOST OF THE FACING HAD MELTED OR WAS CONSUMED. LINES OF DEMARCATION FROM EXTREME HEAT WAS OBSERVED ON THE REMAINING SECTION OF THE SOLENOID FACING. THE CABLE CONNECTING THE BATTERY TO THE SOLENOID WAS NOT CONNECTED TO THE SOLENOID DUE TO THE EXTREME DAMAGED TO THE SOLENOID. THE TERMINAL CONNECTOR ON THE CABLE SUSTAINED ARCING AND/OR MELTING OF THE METAL TERMINAL. THE CONCLUSIONS WERE THAT THE FIRE WAS CAUSED BY A FAILED SOLENOID ATTACHED TO THE STARTER ON THE 2010 TOYOTA HIGHLANDER. LAB ANALYSIS OF THE STARTER/SOLENOID REVEALED FAILURE AT THE CONNECTION END OF THE SOLENOID WITH BEADING AND ARCING ON CONTACTS INSIDE THE SOLENOID.

The engine failed and locked up. Maintenance is completed every 3-4 months on schedule. There was no oil or water. Car was towed to a mechanic.

Driving with small child daughter in suv, after getting car wash and ice cream, got on highway then got off…never any oil or engine lights illuminating ever. Smoke coming from front and tire areas. Other people in cars staring and pointing at our suv! Very scary! Oil leaking from front passenger area all over ground trailing. Pulled over! Pulled dip stick it was bone dry. Still no oil light! No engine light! Conrad’s shop looked at it got estimate it is the Toyota oil cooler line that failed that soooo many ppl have had but there’s no recall yet from Toyota seriously dangerous and horrible! Suv only has 86000 miles on it!

Headlamps become cloudy and burn out new, expensive bulbs in months. Internet search says Toyota is aware of problem, but prior to my search my dealership wanted to charge me hundreds of dollars to 'evaluate electrical system'

I purchase The H4 LED’s from headlightexperts.com February 2022. There is a design flaw with their H4.bulb. The low beam have LED’s on both sides of the light bulb, however the halogen bulb has a shield so that light will only come out of one side of the bulb. The result of leds on both sides of the low beam is light hits the high beam reflector from the back side of the low beam led bulb, and blinds oncoming vehicles. When I contacted customer service via email, they kept saying I have the bulb at the wrong angle, and sent me links to 2videos for proper installation. I keep adjusting the bulb, at first with 45degree turns but then even less- still the light from the back side of the low beam bleeds onto the high beam reflector and blinds oncoming vehicles due to this design flaw. When I called the companies Phone number [XXX] it links to their sales department only. I attempted to explain the issue to their salesman who salesman who proceeded to dismiss the concern as my fault for not installing it correctly. There is no way to install this product correctly due to the fact it has low beam leds hitting a high beam reflector. When I pointed out the safety issue this product creates, I was told to look elsewhere for “some unicorn bulb that doesn’t exist.” He was rude, Hostile and argumentative.. When I attempted to explain the design flaw issue again, he selected would talk over me saying “bla bla bla bla bla” when ever I spoke like a 4yr old. In short there was ZERO concern for public safe their product puts at risk. I have included photos of both sides of their product showing high and low beam leds on both side of the bulb, as well as photos of a standard halogen bulb with the metal shield to prevent any spillage of low beam light onto a high beam reflector- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

REAR WHEEL HUBS. I REPLACED THE RIGHT REAR WHEEL HUB AT ABOUT 6500 MILES AND 92000 MILES. I REPLACED THE LEFT REAR WHEEL HUB AT ABOUT 85000 MILES. IS THERE AN ISSUE WITH THESE ITEMS WEARING OUT PREMATURELY? I HAVE BEEN DRIVING FOR OVER 50 YEAR AND HAVE NEVER HAD AN ISSUE LIKE THIS.

VISOR ON DRIVER'S SIDE DROPPED DOWN AND WILL NOT STAY UP. IT IS AN ABSOLUTE HAZARD. *TR

FAILURE OF TORQUE CONVERTER CLUTCH SOLENOID. SOLUTION TORQUE CONVERTER REPLACEMENT. ~80,000 MILES ON TOYOTA U760E 6-SPEED TRANSMISSION. SAME TRANSMISSION USED IN TOYOTA CAMRY (U760E) WAS COVERED BY WARRANTY ENHANCEMENT PROGRAM - ZE5. MANUFACTURER WILL NOT COVER ANY COST OF THIS TRANSMISSION FAILURE.

WHEN TURNING STEERING WHEEL A CLICKING NOISE IS HEARD. THERE IS A TSB OUT ON THIS PROBLEM WHILE VEHICLE IS IN MOTION A NOISE WAS HEARD, AND A LOUD HUMMING NOISE IS COMING FROM THE REAR. VEHICLE WAS INSPECTED TO FIND PROBLEM AND DIFFERENTIAL ASSEMBLY NEED TO BE REPLACED. THERE IS A TSB OUT ON THIS PROBLEM

My car all of a sudden went into limp mode while driving on the 91 freeway with my kids in the car on may 21 2026. It had master warning ⚠️ light and check engine light and a circle warning light that is the braking system also it said on the screen check hybrid system stop the vehicle in a safe place immediately and contact a dealer. It smelled like smoke as I was trying to get out of traffic and drive it to the shoulder.I towed the car to the Toyota dealer in Orange and was told it's the inverter and its fried and needs to be replaced.

I WAS BACKING OUT OF A PARKING SPACE AT A TACO BELL WHEN I NOTICED A CAR COMING SO I DECIDED TO STOP AND PULL BACK INTO MY PARKING SPACE TO LET IT PASS. WHEN I STEPPED ON THE BRAKE MY CAR SUDDENLY ACCELERATED IN REVERSE AND I STEPPED ON THE BRAKE AGAIN, BUT MY CAR CONTINUED TO ACCELERATE. I TURNED MY CAR TO AVOID HITTING THE CAR AND ANY OTHER CARS THAT MAY HAVE BEEN BEHIND ME. MY CAR CONTINUED TO ACCELERATE AND JUMPED A CURB, CROSSED OVER A SIDEWALK AND ONTO A LAWN AREA BEHIND TACO BELL. I STEPPED ON THE BRAKE AGAIN TRYING TO GET MY CAR TO STOP. I TURNED MY WHEELS TO KEEP FROM GOING INTO THE DRIVE UP LANE AND FINALLY GOT MY CAR TO STOP. *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THERE WAS A SUSPENSION FAILURE ON THE DRIVER'S SIDE OF THE VEHICLE THAT WAS PROGRESSING. THE FIRST DEALER (LOMBARD TOYOTA, 725 ROOSEVELT RD, LOMBARD, IL 60148, (855) 890-2899) PROVIDED AN ALIGNMENT AND DIAGNOSED THAT THE SUSPENSION ARM SEIZED, AND THE REAR SUSPENSION ARM AND TOE ADJUST CAM SUB-ASSEMBLY NEEDED TO BE REPLACED. THE SECOND DEALER (ST CHARLES TOYOTA, 2651 E MAIN ST, ST CHARLES, IL 60174, (630) 584-6655) DIAGNOSED THAT THE REAR ALIGNMENT WAS SLIGHTLY OFF AND THAT THE REAR SUSPENSION ARM NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT ISSUED ANY RECALLS TO PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 51,442.

BROUGHT VEHICLE TO DEALER VEHICLE WAS PURCHASED FROM FOR A OIL CHANGE AND TIRE ROTATION. IMMEDIATELY AFTER THE VEHICLE SERVICE WE DISCOVERED A "NOISE" FROM THE REAR OF THE VEHICLE. WE RETURNED THE VEHICLE TO THE DEALER TO DISCOVER THAT THEY BELIEVE THAT THE REAR WHEEL BEARINGS HAVE FAILED FOR SOME REASON. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER EQUIPPED WITH TOYO A20 TIRES (NA), SIZE 245/55/R19. THE CONTACT STATED THAT WHEN RECEIVING THE VEHICLE, IT SWAYED TO THE SIDE IT WAS TURNED. THE CONTACT CALLED THE TIRE MANUFACTURER WHO OFFERED NO ASSISTANCE AND REFERRED HIM TO THE VEHICLE MANUFACTURER. THE DEALER STATED THAT THE BRAND OF THE TIRES WAS NOT COMPATIBLE WITH WEIGHT OF THE VEHICLE. THE FAILURE MILEAGE WAS 208. THE CONSUMER STATED WHEN GOING AROUND CURVES, THE VEHICLE WOULD LEAN INTO THE CORNER CURVE MORE THAN NORMAL, WHICH WOULD CAUSE THE CONSUMER TO FORCIBLY TURN THE STEERING WHEEL TO BRING THE VEHICLE BACK INTO THE CENTER OF THE LANE. THE CONSUMER BELIEVED THE SIDEWALLS OF THE TIRES WERE TOO SOFT, WHICH ALLOWED THE VEHICLE TO ROLL SIDEWAYS BECAUSE OF ITS WEIGHT, INTO THE CORNERS AND CURVES OF THE ROADWAY. THE CONSUMER STATED DUE TO SAFETY CONCERNS, HE PURCHASED A NEW HEAVIER SET OF TIRES. UPDATED EVOQ 03/04/11

THE RIGHT REAR TIRE ON A 2010 TOYOTA HIGHLANDER FAILED. IT WENT COMPLETELY FLAT OVERNIGHT. I HAVE NOT FOUND ANY EVIDENCE OF A FOREIGN OBJECT LODGED IN THE TIRE. WHEN I TRIED TO ADD AIR, I COULD HEAR IT HISSING OUT. NOT CLEAR IF IT WAS A PUNCTURE, TIRE CRACK OR SOME OTHER TIRE FAILURE. I HAVE NOT YET TAKEN IT TO A DEALER, BUT PLAN TO DO SO. THE VEHICLE HAD ONLY 2,950 MILES ON IT. THE TIRE WAS A TOYO OPEN COUNTRY A-20. *TR

TL*THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHEN HE TURNED THE HEADLIGHTS ON, HE COULD NOT SEE OBJECTS ON THE SIDE OF THE VEHICLE. WHILE DRIVING APPROXIMATELY 35 MPH AND VARIOUS SPEEDS IF HE HIT A DIP OR CURVE IN THE ROAD, THE VISIBILITY WOULD DROP TO LESS THAN 2 FEET IN FRONT OF HIM. HE NOTICED THE ISSUE DIFFERENCE WHENEVER HE HAD TO USE THE HEADLIGHTS. HE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THERE WAS NO SOLUTION TO THE PROBLEM. HE CALLED THE MANUFACTURER AND WAS ADVISED TO FILE A LEMON LAW COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 3,500. THE FAILURE MILEAGE WAS APPROXIMATELY 60. UPDATED 03/19/10. *LJ THE WINDSHIELD HAD TO BE REPLACED DUE TO HAIRLINE CRACKS FORMING, THE HEATED SEATS WERE NOT HEATING PROPERLY, THE SKID CONTROL LIGHT HAD ILLUMINATED AND THE DASH LIGHTS WOULD BLINK INTERMITTENTLY. UPDATED 07/27/10*JB

ACCIDENT OCCURRED IN SOUTHBOUND LANE OF I-95 AT THE DILLON, SC EXIT ON 6/14/14. NORTHBOUND TRAILER LOST A TIRE/RIM DUE TO MECHANICAL FAILURE AND IT CROSSED THE MEDIUM AND IMPACTED OUR VEHICLE BLOWING THREE (3) AIRBAGS. THIS MODEL AND YEAR DID NOT INITIALLY HAVE TAKATA AIRBAGS INSTALLED DURING PRODUCTION. IT IS UNKNOWN, TO DATE, WHETHER THE REPLACEMENT AIR BAGS INSTALLED BY GRIFFIN TOYOTA AT ROCKINGHAM, NC WHERE MANUFACTURED BY TAKATA AND POSE A DANGER TO OCCUPANTS IF ACTIVATED. THE TAKATA AIRBAG PROBLEM DID NOT GET PUBLIC ATTENTION UNTIL THE OCTOBER & NOVEMBER, 2014, TIMEFRAME. I CONTACTED GRIFFIN TOYOTA STATING MY CONCERN IN JANUARY, 2015 AND WAS TOLD THAT THERE WAS A POSSIBILITY THE REPLACEMENT WERE MANUFACTURED BY TAKATA AND COULD BE DEFECTIVE. I HAVE SUBSEQUENTLY CONTACTED TOYOTA CUSTOMER SERVICE AND REPORTED SAME (GIVEN CASE NUMBER [XXX]) AND THEM REFERRED ME TO THE LOCAL TOYOTA DEALERSHIP (CHARLES BARKER TOYOTA IN VIRGINIA BEACH, VA). THIS DEALERSHIP CONTINUES TO "STRUGGLE" TO GET THE INFORMATION FROM THE TOYOTA HEADQUARTERS IN CA TO DETERMINE WHETHER THE AIRBAGS SHOULD BE REPLACED (THAT IS, IF TAKATA REPLACEMENTS WERE INSTALLED AFTER THE WRECK) TO ENSURE THE OCCUPANTS SAFETY. PLEASE INVESTIGATE TO DETERMINE WHAT POTENTIALLY DEFECTIVE AIRBAGS (MANUFACTURED BY TAKATA) WERE INSTALLED IN THE JUNE-JULY 2014 TIMEFRAME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO RECEIVE A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V743000 (SEATS), BUT THE REMEDY DID NOT PROVIDE A PERMANENT REPAIR. THE DEALER WOULD ONLY DISCONNECT THE HEATERS WITH COPPER STRAND HEATING ELEMENTS. THE CONTACT HAD EXTENSIVE BACK PAINS AND USED THE FEATURE DAILY TO PREVENT THE BACK PAINS. THE CONTACT INDICATED THAT WITHOUT THE OPTION OF THE SEAT HEATER, SHE WOULD EXPERIENCE BACK PAINS WHILE OPERATING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.