Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2004 Toyota Matrix submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS) AND 15V043000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
TL* THE CONTACT OWNS A 2004 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE KEY FELL OUT OF THE IGNITION. THE CONTACT PLACED THE KEY BACK INTO THE IGNITION AND TURNED OFF THE VEHICLE. THE PROBLEM RECURRED NUMEROUS TIMES. THE DEALER WAS CONTACTED AND COMMUNICATED TO THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURED WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 210,000.
I RECEIVED A LETTER FROM TOYOTA, 19001 SOUTH WESTERN AVENUE, TORRANCE, CA ON A VEHICLE RECALL FOR MY 2004 TOYOTA MATRIX REGARDING A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY. TOYOTA STATED THAT THE "ELECTRONIC CONTROL MODULE (ECM) FOR THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) ... COULD HAVE BEEN MANUFACTURED WITH INTEGRATED CIRCUITS THAT ARE SUSCEPTIBLE TO INTERNAL SHORT CIRCUITING... IF INTERNAL SHORT CIRCUITING OCCURS, THE FRONT AIRBAG(S) AND/OR SEAT BELT PRETENSIONERS COULD INADVERTENTLY DEPLOY. ANY AIRBAG THAT INADVERTENTLY DEPLOYS CAN, UNDER SOME CIRCUMSTANCES, INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A CRASH." ON JANUARY 4, 2014, I CALLED PHILLIPS TOYOTA LOCATED AT 8629 U.S. HIGHWAY 441, LEESBURG, FL 34788, AT TEL. 352-728-2030 TO SCHEDULE THE INSTALLATION OF "... A SUB-WIRE HARNESS (FILTER) TO MINIMIZE ELECTRICAL NOISE FROM THE OTHER VEHICLE ELECTRICAL COMPONENTS AT NO CHARGE TO ME." I TALKED TO A PERSON BY THE NAME OF "[XXX]." HE TOLD ME THAT HE WOULD ORDER THE PART AND CALL ME AFTER IT COMES INTO THE DEALERSHIP. IT IS NOW FEBRUARY 19, 2014, AND I STILL HAVE NOT RECEIVED A CALL FROM PHILLIPS TOYOTA TO SCHEDULE AN APPOINTMENT. THIS IS A FULL 46 DAYS AND/OR ABOUT 1 AND 1/2 MONTHS SINCE I CALLED THE DEALERSHIP. I AM VERY CONCERNED ABOUT THE "RISK OF INJURY AND THE POSSIBILITY OF A CRASH." THE LETTER STATED THAT SHOULD THE AIR BAG(S) DEPLOY OR THE SEAT BELT PRETENSIONERS, THEN THERE IS AN INCREASE IN THE "RISK OF INJURY AND THE POSSIBILITY OF A CRASH." THE RECALL LETTER FROM TOYOTA STATED THAT I COULD FILE A COMPLAINT IF I FEEL THE AUTHORIZED DEALERSHIP HAS FAILED OR IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. UNDER THE CIRCUMSTANCES, I FEEL THAT THE DEALERSHIP HAS FAILED AND THAT SIX (6) WEEKS IS AN UNREASONABLE AMOUNT OF TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AS I WAS LEAVING THE HIGHWAY VIA THE EXIT, I STOPPED AT THE END OF RAMP LEADING TO SECONDARY HIGHWAY. THE VEHICLE'S ENGINE THEN UNEXPECTEDLY ACCELERATED WHILE MY FOOT WAS ON THE BRAKE. THE BRAKES SEEMED TO BARELY KEEP IT FROM PROPELLING. I IMMEDIATELY PUT THE CAR IN NEUTRAL AND THE RPMS RETURNED TO NORMAL. *TR
2004 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. *SMD THE CONSUMER RECEIVED A LETTER FROM TOYOTA STATING IT WAS IMPOSSIBLE DETERMINE THE CAUSE OF THE FIRE, AND THEREFORE, THEY WERE UNABLE TO ASSIST ANY FURTHER. UPDATED 07/15/13
2004 TOYOTA MATRIX XR - FAILURE OF ECM (ENGINE CONTROL MODULE). 2005 - 2009 HAVE BEEN RECALLED FOR FAILURE OF THIS PART. TOYOTA WILL NOT RECOGNIZE NEED TO COVER FAILURE IN THIS MODEL YEAR. *TR
AT TWO YEARS AND ONE MONTH OLD, THE ORIGINAL BATTERY DIED AND WAS NOT ABLE TO HOLD A CHARGE. THIS OCCURRED ON 2/3/06 AT 31,229 MILES. A NEW BATTERY WAS PURCHASED FOR $ 68.06 AND WAS INSTALLED ON 2/6/06. TWO DAYS LATER THE REPLACEMENT BATTERY DIED. IT WAS RECHARGED AND RAN OK FOR A FEW DAYS. IT DIED AGAIN ON 2/12/06. JUST BEFORE THE ORIGINAL BATTERY DIED THE CD PLAYER STOPS WORKING AS DID THE CLOCK. NEITHER OF THESE HAS WORKED EVER SINCE. *JB
WHILE DRIVING 25 MPH AND MAKING A LEFT TURN VEHICLE STALLED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO RESOLVE THE PROBLEM.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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