2005 Toyota Matrix Airbags Problems

The contact owns a 2005 Toyota Matrix. The contact stated that the vehicle was serviced under an unknown recall however, the air bag warning light illuminated after the repair was made. The contact received notification of NHTSA Campaign Number: 19V627000 (Air Bags); however, the vehicle was not repaired, and the contact was informed that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.

NHTSA ID

11614208

Incident

Jan 15, 2019

Mileage

90,000 mi

2005 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

NHTSA ID

11289430

Incident

Oct 1, 2017

TAKATA RECALL I'VE BEEN TRYING TO GET HELP WITH THIS PROBLEM WITH TOYOTA FOR MONTHS WITH NOTHING BUT VERY GENERAL RESPONSES, NONE OF WHICH, ADDRESS MY ISSUE, EXPLAIN TOYOTA'S POSITION, AND NEGLIGENCE, OR ANSWER MY QUESTIONS. I'M GOING TO ASK YOU TO GET ALL THE DETAILS FROM THE PRIOR COMPLAINTS I'VE SENT OVER THE LAST TWO MONTHS. PLEASE REVIEW AND ADVISE ASAP. THANK YOU, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11120945

Incident

Jan 30, 2018

2005 MATRIX. CONSUMER WRITES IN REGARDS TO NHTSA RECALL 18V-025. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL REPAIR. *JS

NHTSA ID

11093108

Incident

Mar 26, 2018

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT AFTER IT WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER (JAY WOLFE TOYOTA, PRAIRIE VIEW RD, KANSAS CITY, MO, 816-788-6877) WHERE THE RECALL REPAIR WAS COMPLETED. THE TECHNICIAN STATED THAT NOTHING COULD BE DONE ABOUT THE AIR BAG INDICATOR ILLUMINATING. THE CONTACT DID NOT REMEMBER IF THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

NHTSA ID

11052489

Incident

Aug 10, 2015

Mileage

100,000 mi

AIRBAG RECALL. I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE OCTOBER. THE DEALER CANNOT GET THE PART. EACH TIME I CALL THE DEALER THEY SAY THE PART HAS NOT ARRIVED. CALLED THE TOYOTA SAFETY RESOLUTION TEAM ON 11/23 AND THEY HOOKED ME UP WITH DEALER. SAME STORY, PART IS ON ORDER BUT MAY BE MONTHS BEFORE WE GET THE PART.

NHTSA ID

10936506

Incident

Oct 17, 2016

SPIRAL CABLE ASSEMBLY WITH ELECTRICAL CONNECTIONS DAMAGED. AIRBAG LIGHT STAYS ON WHEN THE STEERING WHEEL IS TURNED. A RECALL FOR 2009-2010 MATRIX IS IN EFFECT (HTTP://WWW.AUTONEWS.COM/ARTICLE/20140409/COPY01/304099971/TOYOTA-RECALLS-MORE-THAN-6-MILLION-VEHICLES) BUT 2005 MATRIX AND OTHER YEARS ARE ACTUALLY ALSO AFFECTED BY THESE DEFECT. A RECALL FOR 2005 MATRIX TO REPLACE AIRBAG MODULE IS ANNOUNCED BY TOYOTA BUT NOT FOR DAMAGED SPIRAL CABLE ASSEMBLY WHICH SHOULD BE RELATED TO THE AIRBAG MODULE DEFECT AS THE AIRBAG MODULE IS ATTACHED TO THE SPIRAL CABLE ASSEMBLY

NHTSA ID

10919926

Incident

Oct 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10915901

Incident

Jul 15, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10910734

Incident

Sep 30, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10909909

Incident

May 13, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE CLOCK FAILED TO WORK. THE CONTACT LATER RECEIVED A RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER SCHEDULED THE RECALL REPAIR, BUT THE REMEDY FAILED. AFTER THE REPAIR, THE AIR BAG INDICATOR ILLUMINATED AGAIN AND THE CLOCK CONTINUED NOT TO FUNCTION. THERE WERE ALSO VARIOUS WARNING INDICATORS THAT FLASHED ON THE INSTRUMENT CLUSTER AFTER THE REPAIR. THE DEALER WAS NOTIFIED AND INDICATED THAT THEY WERE BEEN UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/01/16*LJ *TR

NHTSA ID

10907277

Incident

May 2, 2016

Mileage

81,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10889039

Incident

May 26, 2016

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10881748

Incident

May 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/12/16*LJ UPDATED 07/19/16.*JB

NHTSA ID

10873170

Incident

Aug 15, 2015

TAKATA RECALL - I RECEIVED A LETTER SEVERAL MONTHS AGO INFORMING ME MY MATRIX WAS RECALLED FOR THE AIR BAG INFLATORS. I WAS TOLD I'D BE CONTACTED WHEN THE PARTS WERE AVAILABLE. AFTER HEARING NOTHING, I WENT TO TOYOTA'S WEBSITE. IT SAYS THE PART SHOULD HAVE BEEN AVAILABLE IN MY AREA STARTING IN DEC. 2015. I CONTACTED MY LOCAL DEALER , & THEY TOLD ME THEY COULDN'T DO THE REPAIR UNTIL THE END OF AUG. 2016. IT WILL HAVE BEEN ABOUT A YEAR & A HALF SINCE I WAS INFORMED OF THE RECALL - THIS IS A TOTALLY UNACCEPTABLE AMOUNT OF TIME. MEANWHILE, THEY SUGGEST NO ONE RIDE IN THE PASSENGER SEAT UNTIL THE REPAIR IS COMPLETE. TOYOTA IS DOING A TERRIBLE JOB WITH THIS WHOLE THING.

NHTSA ID

10860577

Incident

Apr 20, 2016

I GOT A RECALL FOR THE AIRBAGS. I'M KIND OF WONDERING IF I SHOULD BE DRIVING MY CAR.

NHTSA ID

10854962

Incident

Jan 5, 2016

TAKATA RECALL - IN JUNE 2015, I WAS NOTIFIED BY TOYOTA THAT MY MATRIX HAD BEEN ADDED TO THE LIST OF VEHICLES AFFECTED BY THE TAKATA RECALL AND THAT I SHOULD CONTACT MY LOCAL DEALER TO SET UP REPAIRS. WHEN I CALLED I WAS TOLD THAT I WOULD BE CONTACTED AGAIN ONCE THE PARTS WERE AVAILABLE. I HAVE NOW RECEIVED THE NOTIFICATION THAT PARTS ARE AVAILABLE, NEARLY 10 MONTHS AFTER THE INITIAL NOTIFICATION. WHAT TROUBLES ME IS THAT IN THE LATEST LETTER IT STATES " UNTIL THIS REMEDY IS PERFORMED, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." WHY DIDN'T THEY MENTION THIS BEFORE? WHY DIDN'T THEY PROVIDE THE REPAIRS SOONER? WHAT IF I HAD BEEN IN AN ACCIDENT WITH SOMEONE IN THE FRONT PASSENGER SEAT, THEY MIGHT HAVE BEEN SEVERELY INJURED OR POSSIBLY KILLED. WHY ARE THESE LARGE COMPANIES ALLOWED TO PUT OTHERS AT RISK SIMPLY BY PERFORMING SOME SORT OF FAILURE ANALYSIS WHEN PEOPLES LIVES ARE AT RISK.

NHTSA ID

10853274

Incident

Apr 1, 2016

RECALL HAS NOT BEEN FIXED

NHTSA ID

10852064

Incident

Mar 28, 2016

TAKATA RECALL. THE TOYOTA WEBSITE SAYS REPLACEMENT PARTS ARE "CURRENTLY AVAILABLE." THE DEALER TOLD ME I'D HAVE TO WAIT ONE TO THREE WEEKS BECAUSE THE PARTS ARE ON BACK-ORDER.

NHTSA ID

10849585

Incident

Mar 14, 2016

TAKATA AIRBAG RECALL.

NHTSA ID

10837913

Incident

Feb 1, 2012

Mileage

200,000 mi

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10825857

Incident

Aug 1, 2015

TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10824504

Incident

Aug 17, 2015

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) AND WAS UNABLE TO RECEIVE THE PART FROM THE DEALER FOR AN UNREASONABLE PERIOD. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A SPECIFIC DATE THAT THE PARTS WOULD BECOME AVAILABLE TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10823738

Incident

Oct 5, 2015

TAKATA RECALL - I WANT TO FILE A COMPLAINT IN REGARDS TO MY LOCAL TOYOTA DEALERSHIP FAILING TO REMEDY MY DEFECTIVE AIRBAG WITHIN A REASONABLE TIME. I GOT THE SAFETY RECALL AROUND JUNE 2015 AND THEY STILL DON'T HAVE THE AIRBAG IN STOCK. MY LOCAL TOYOTA DEALERSHIP IS JERRY'S TOYOTA AND THEIR ADDRESS IS 8001 BELAIR ROAD, BALTIMORE, MD 21236. THEIR PHONE # IS 410-661-5700, ANY HELP IS GREATLY APPRECIATED. *TR

NHTSA ID

10823281

Incident

Jan 30, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10823025

Incident

Aug 29, 2015