Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 45 NHTSA owner-reported complaints for the 2010 Toyota Matrix. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 45 · page 1 of 2
"ELECTRIC POWER STEERING" WHILE DRIVING THE STEERING DOES NOT CENTER CAUSING YOU TO HAVE TO RECORRECT CONSTANTLY. IT SEEMS LIKE A SAFTEY ISSUE BUT TOYOTA SWINDLED THEIR WAY OUT OF A RECALL.
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO AN APARTMENT BUILDING. THE DRIVER STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE FAILURE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED A FRACTURED STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR BOTH UNINTENDED ACCELERATION AND AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS INVALID.
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EMC VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 160,000.
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE THE CONTACT WAS PLACING THE VEHICLE IN DRIVE, THE ACCELERATOR PEDAL BECAME STUCK IN THE DEPRESSED POSITION. AS A RESULT, THE CONTACT CRASHED INTO A WALL IN THE PARKING GARAGE. THERE WERE NO INJURIES. THE SIDE AND FRONTAL AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME TO BE RETRIEVED BY STATE FARM INSURANCE. THE INSURANCE CLAIM NUMBER WAS 372327J90. THE FAILURE MILEAGE WAS 50,000. *TT
"TAKATA RECALL". I PURCHASED THE VEHICLE ON 4/27/2017. I RECEIVED A RECALL NOTICE APPROXIAMATELY 1 WEEK LATER. I CALLED THE DEALER I PURCHASED IT THROUGH, THEY TOLD ME WHEN I RECEIVE A LETTER FROM TOYOTA THAT THE AIRBAGS ARE AVAILABLE, TO CALL BACK. IT HAS BEEN ALMOST 5 MONTHS AND THE VEHICLE HAS NOT YET BEEN REPAIRED. I REALLY WOULD LIKE MY CAR REPAIRED SOON, AS THE WEATHER HERE IN ROCHESTER IS GOING TO GET SNOWY IN THE NEXT FEW MONTHS. I WANT TO FEEL SAFE IN MY CAR, AS I TRANSPORT MY DAUGHTER THAT IS 3 1/2 YEARS OLD. CAN YOU PLEASE GIVE ME SOME GUIDANCE AS TO HOW I CAN GET MY VEHICLE REPAIRED SOON?
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V689000 (VISIBILITY) AND 16V340000 (AIR BAGS); HOWEVER, THE REMEDY PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL - I HAVE CONTACTED SEVERAL TOYOTA DEALERSHIPS IN MY AREA (BATON ROUGE, LA), SOME OF THEM MORE THAN ONCE. NONE OF THEM ARE ABLE TO DO THE AIRBAG RECALL, CLAIMING THEY DO NOT HAVE THE NECESSARY PART AND DO NOT KNOW WHEN THEY WILL HAVE IT. THIS HAS BEEN GOING ON FOR PROBABLY ABOUT A YEAR NOW. ONE OF THEM ACTUALLY SUGGESTED THAT THE REMEDY WAS TO PREVENT ANYONE FROM SITTING IN THE FRONT PASSENGER'S SEAT. I HAVE A WIFE AND 2 SMALL CHILDREN; THAT IS NOT AN OPTION, AND IT WAS RIDICULOUS AND INSULTING TO SUGGEST IT. I BOUGHT A CAR WITH 4 DOORS AND (AT LEAST) 4 SEATS FOR A REASON, AND THAT'S WHAT I EXPECT TO HAVE. TOTALLY UNACCEPTABLE ANSWER THERE. ANYWAY, I HAVE BEEN UNABLE TO RESOLVE THIS WITH THE LOCAL DEALERSHIPS, SO I AM FILING A COMPLAINT HERE. I WISH I HAD FOUND OUT ABOUT THIS FORM 6 OR 9 MONTHS AGO. THANKS IN ADVANCE.
ON SEVERAL OCCASIONS WHILE CITY DRIVING IN JULY 2016 MY 2010 TOYOTA MATRIX VCS LIGHT BEGAN BLINKING, BOTH THE SKID LIGHT AND THE ENGINE LIGHT CAME ON AND THE ACCELERATION HAD LITTLE TO NO RESPONSE.THOUGH IT HAS NOT RESOLVED THE CAUSE OF THE PROBLEM, I WAS ABLE TO RESET THE SYSTEM SO THE LIGHTS ARE NOW OFF. MY VEHICLE WILL THEN ACCELERATE AND WORK FOR A PERIOD BEFORE REPEATING THE SYMPTOMS. I DON'T KNOW IF THIS ISSUE IS A PROGRAM ERROR OR A PART DEFECT. BASED ON THE ERROR CODES WHEN I TOOK MY VEHICLE IN FOR SERVICE (AUG 2016) A CERTIFIED LICENSED TECHNICIAN REPLACED THE ORIGINAL ECM MODULE WITH ONE THAT WAS PURCHASED AT A CERTIFIED TOYOTA DEALERSHIP AND PROGRAMMED IT. I HAD TO TAKE MY VEHICLE BACK IN FOR SERVICE THIS MONTH (AUG 2017) SINCE THIS SAME ISSUE REOCCURRED. FORTUNATELY, IT WAS STILL COVERED UNDER THE PARTS/SERVICE WARRANTY AND A SECOND ECM MODULE FROM THE SAME DEALERSHIP WAS INSTALLED AND PROGRAMMED. HOWEVER, AFTER GETTING A TANK OF GAS TODAY, THIS HAPPENED AGAIN AS I PULLED AWAY FROM THE PUMP! AND YES, MY CAP WAS PROPERLY SECURED. I SENT AN EMAIL TO TOYOTA TO ASK HOW THE COMPANY IS ABLE TO RESOLVE THIS ISSUE FOR ME SINCE THIS MAY BE THE FOURTH ONE INSTALLED IN MY CAR IF I COUNT THE ORIGINAL ONE.I AM VERY CONCERNED THAT MY VEHICLE WILL FAIL WHILE DRIVING ON A HIGHWAY BETWEEN TWO SEMI TRUCKS CAUSING SERIOUS INJURY OR DEATH TO MYSELF AND/OR OTHERS. I HAVE READ THAT OTHER OWNERS OF THIS MAKE/MODEL VEHICLE HAVE HAD SIMILAR EXPERIENCES; AND THAT THERE WAS A RECALL FOR THIS PROBLEM ON OLDER MODELS.(2005-2008 MATRIX HATCHBACK DUE TO ENGINE STALLING ISSUES) IF THIS IS NOT A RECALL PROBLEM FOR MY YEAR/MAKE/MODEL, IT SHOULD BE. PLEASE NOTE THAT I HAVE HAD THIS HAPPEN SEVERAL TIMES AND AT VARIOUS SPEEDS.
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD HAYWARD, CA 94544 510-224-4854) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AFTER THE CONTACT LEFT THE VEHICLE AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROSEVILLE TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (TOYOTA OF FAYETTEVILLE, AR) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL RECALL WAS ON MAY 23, 2016, OVER ONE YEAR AGO, NO ACTION FROM TOYOTA
TAKATA RECALL. IT HAS BEEN MORE THAN A YEAR SINCE RECEIVING THE NOTICE OF PROBLEM AND IT HAS STILL NOT BEEN RESOLVED.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUNDERS MOTORS COMPANY WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT CALLED THE MANUFACTURER, BUT THERE WAS NO ANSWER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL, I A WAS INFORMED BY TOYOTA THAT MY CAR WAS A RECALL BECAUSE OF THE PASSENGER SIDEAIRBAG. I CALLED TOYOTA IN DEERFIELD BEACH FL. SEVERAL TIMES AND THEY TOLD ME THE PART HASN'T COME IN YET. I DRIVE MY FAMLY AND FRIENDS AROUND AND WORRY ABOUT THEIR SAFETY! WHAT TO DO?
TAKATA RECALL NO REMEDY FOR MY PASSENGER AIRBAG YET. ITS TAKING TOO LONG. I CANT HAVE A FRONT PASSENGER WITH ME.
TAKATA RECALL - NO REMEDY HAS BEEN PROVIDED AND IT HAS BEEN EIGHT MONTHS. THE CAR WAS BROUGHT TO THE LOCAL DEALER IN JULY 2016 AND AS IT WAS THE FAMILY CAR WE WERE URGED TO TURN OVER THE VEHICLE TO THE DEALER IN FAVOR OF A LONG TERM RENTAL CAR UNTIL THEY WERE ABLE TO FIX IT. WE HAVE NOT HEARD ANYTHING IFROM TOYOTA SINCE AND NO ONE AT THE LOCAL DEALER CAN TELL US ANYTHING IN REGARDS TO TIMELINE FOR THE REMEDY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL. ATTACHED NOTICE RECEIVED FEB 2016. TOYOTA RECOMMENDS NOT HAVING ANYONE IN THE PASSENGER SEAT. IT'S BEEN APPROXIMATELY ONE YEAR AND A REMEDY IS STILL NOT YET AVAILABLE.
MY CAR IS HAVING AN EXCESSIVE OIL CONSUMPTION ON WHICH IS A PROBLEM THAT TOYOTA DEALERS ARE FULLY AWARE OF AND ARE NOT WILLING TO DO ANYTHING TO FIX THE PROBLEM. IS UNACCEPTABLE THAT A CAR WITH ONLY 35,000 MILES ON IT CONSUMED ALL THE OIL OUT BEFORE IT REACHES 4,500 MILES FOR SERVICE REQUIREMENT. GOVERNMENT NEEDS TO DO SOMETHING ABOUT THIS FRAUDULENT DEALERS WHOM ARE TAKING ADVANTAGE OF PEOPLE LIKE ME AND STATING THAT ACCORDING TO TOYOTAS PROTOCOL THERE IS NOT PROBLEM WITH THE CAR IF ITS CONSUMING ALL THE OIL OUT AFTER THE 2 TEST TOYOTA PERFORMS. AND THEY DO NOT WANT CUSTOMERS TO GO WITH A PRIVATE MECHANIC TO PERFORM THE TEST BECAUSE THEY TAKE ALL OF THEIR LIABILITY OFF IF SOMEONE ELSE BESIDE TOYOTA MECHANICS TOUCH THE CAR. IT'S OBVIOUS THEY ARE HIDING SOMETHING AGAIN. PLEASE HELP.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 15V689000 (VISIBILITY) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PART NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2010 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SEVERAL RECALLS LISTED FOR VEHICLE, CONSUMER SEEKS REPLACEMENT VEHICLE AT NO COST/FAIR TRADE. *SMD
WE RECEIVED A RECALL NOTICE FOR THE AIR BAGS AND HAVE NOT RECEIVED A RESOLUTION YET. WE HAVE NOT BEEN SITTING IN THE PASSENGER SEAT SINCE WE RECEIVED NOTICE IN MAY OR JUNE 2016.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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