Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2023 Toyota RAV4 Prime submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 42 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 42, in the owner's own words
The driver door lock no longer works. The remaining power locks will actuate and indicate the doors are locked/unlocked, but the driver's door will remain in the original position. This started with the door repeatedly trying to unlock but being unable to and intermittent operation. This has now progressed to complete failure. The locks no longer actuate.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle was shaking with an abnormal sound coming from the vehicle. The instrument cluster displayed a black screen. The TPMS system malfunction warning light was illuminated. The contact inspected the vehicle and became aware that the electrical wires underneath the driver's side front seat were exposed, and the cover was in the floorboard. Additionally, the dashboard panel on the front passenger's side had detached and was hanging down. The failures occurred two weeks after the recall repair under NHTSA Campaign Number: 25V595000 (Electrical System) was performed. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 34,000.
I am reporting a systemic pattern of safety reporting negligence, property damage, and data manipulation by Toyota of Woodbridge. On March 26, 2026, the dealership performed a backup camera recall (25TA13) but completely failed to address or notify me of a second open safety recall regarding the instrument cluster (Recall 25TA08). Consequently, in early June 2026, the unaddressed defect manifested: the digital dashboard screen went completely black while operating, creating an immediate highway hazard. The vehicle was returned to the dealer to address this screen failure. Sometime between June 10 and June 17, 2026, while the vehicle was in the shop's care, the passenger seat trim panel was physically broken and sheared off by technicians. On the June 17, 2026, invoice, the dealer officially logged Job #3 as a completed Multi-Point Inspection (MPI). However, during a subsequent visit on July 2, 2026, the Customer Service Advisor openly admitted that the June 17th inspection was never actually performed, proving they falsified the safety record, and could only display the outdated March 26th data on his screen. This pattern culminated during the July 2nd visit, which was for a diagnostic check regarding vehicle sounds. The dealership used this visit to aggressively demand an immediate $1,100 tire-and-alignment package based on hidden telemetry. When I demanded the physical MPI report to verify their claims, my requests were ignored and the telemetry and MPI reports were only provided after the new tires were installed. When I saw that the telemetry reports and MPI did not justify the damage they verbally claimed, I asked for and was given a full refund and my old tires were put back on the vehicle. Upon taking delivery, the vehicle's Tire Pressure Monitoring System (TPMS) was flashing a dashboard safety fault. Ourisman Toyota Woodbridge ignored a Toyota Corporate mandate to contact me by close of business July 7, 2026. The vehicle is available for inspection.
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the 12.3-inch screen display of the instrument panel had turned blank. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 30,000.
The 12.3-inch display of the instrument panel went blank when I was driving and away from home. Operating the vehicle with this display blank resulted in usafe diriving conditions including inability to see speed, gas tank status, charge status and all malfunction indicators. Since the malfunction occured while driving, I was at an increased risk of a crash or an increased risk of injury in the event of a crash. I had to drive home and then later to the dealership with this malfunction occuring.
My 2023 RAV4 Prime is impacted by the 12.9" display screen issue currently under recall. After experiencing two incidents of my screen going blank, my dealership advised that my car was not safe to drive and I have been driving a dealer rental car for over 10 weeks now. This is not a satisfactory solution for me for multiple reasons: 1) I no longer have access to the features of my vehicle that led me to purchase this particular vehicle, namely it's size and being a plug-in hybrid (i.e., reduced fuel costs); 2) my partner is not allowed to drive the rental vehicle which limits its usefulness for trips together unless I want to do all the driving; 3) I have been advised by the dealership I am not allowed to put my pets in the vehicle, which further limits its usefulness since I have to seek alternative transportation to take them for veterinary care, etc. Further, I am forced to return to the dealership every 30 days to renew my rental agreement. I have been given no information as to when the remedy will actually be available for my specific vehicle.
The instrument cluster (combination meter) failed completely and without warning, going entirely blank. This eliminated all speedometer, warning light, and indicator functionality. The failure began occurring intermittently before becoming persistent. No warning lamps or messages preceded the failure — the cluster simply went dark. The loss of speedometer functionality made the vehicle unsafe to operate, as the driver had no means of monitoring vehicle speed. The loss of all warning indicators eliminated visibility into any safety-critical vehicle alerts that may have been active during the failure periods. The problem was confirmed by the dealership and is the subject of Safety Recall 25TA08 (Combination Meter May Go Blank). The vehicle was brought to a Toyota dealership where the recall was documented and the repair was eventually completed. The replacement part required VIN-specific production and programming by Toyota, resulting in an extended out-of-service period of nearly two months at the dealership, and approximately five months from the first occurrence of the failure. During the out-of-service period, the vehicle could not pass state inspection and was legally inoperable. The component has been replaced and is no longer available for inspection.
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the instrument panel occasionally failed to operate as intended. The failure persisted and the instrument panel went blank and became inoperable. The vehicle was taken to the dealer and remained with the dealer, and a loaner vehicle was provided to the contact. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 35,000.
On December 29, 2025, the 12.3-inch digital instrument cluster on my 2023 Toyota RAV4 Prime went completely blank upon startup. This failure immediately eliminated my ability to see the speedometer, fuel and battery levels, tire pressure warnings, and all critical brake and hybrid system malfunction indicators, rendering the vehicle completely unsafe and illegal to operate on public roads. I immediately brought the car to Wondries Toyota in [XXX] , where it has remained ever since. The dealership confirmed the failure is related to Toyota Safety Recall 25V595 (Toyota internal code 25TA08). The service department advised me that the vehicle is unsafe to drive, but they are unable to repair it because the required replacement combination meter is on national backorder with no estimated time of arrival. As of late March 2026, my vehicle has been sitting out of service at the dealership for approximately 90 days. Because Toyota has failed to provide a timely remedy for this severe safety defect, my vehicle has been abandoned on the dealer lot for a quarter of a year. Furthermore, this prolonged, unmaintained inactivity introduces secondary safety and vehicle integrity hazards. The plug-in hybrid high-voltage battery has been sitting idle and degrading for three months, and the fuel in the system is destabilizing. I am filing this complaint because Toyota's failure to supply replacement parts for a massive safety recall within a reasonable timeframe has permanently compromised the safety, use, and value of my vehicle, and I am currently proceeding with a Lemon Law repurchase that vastly exceeds the 30-day out-of-service threshold in [XXX] . Lastly, we got this RAV4 Prime new and have had all the services done at the authorized dealership since day one. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
1 - The dashboard/head unit went black. Software failure. No longer able to see any metrics on the dashboard screen. Speed limit. Mileage. Electrical charge. Gas tank. Nothing. 2 - I literally cannot drive the car anymore, it's a safety issue. 3 - It's been at the dealership service center since December 31, 2025, with no solution in sight, I called again today for an update. It's been held "in repair" for three months now. 4 - The screen disappeared once before for a few hours, came back on, then disappeared again and never came back. It's a national recall - Toyota is not expediting the fix or just doesn't care
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that the vehicle had been at a dealer since November 2025, because of an instrument panel failure. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 40,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that the instrument panel was not operating properly. The vehicle was taken to a dealer, and the dealer associated the failure with NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 70,000
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a black screen. After several minutes, the instrument panel started operating as intended. The failure had gotten worse. The vehicle was taken to the dealer, but remained with the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and declined a buyback. The manufacturer filed a claim. The failure mileage was approximately 50,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a black screen. The vehicle was taken to the dealer, where it was diagnosed with instrument panel failure. The contact was informed that the failure was associated with an unrepaired recall. The contact was informed that parts were not yet available. The contact stated that the vehicle was unsafe to drive because of the unrepaired recall. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure, and a case was filed. The contact requested a buyback. The contact stated that the remedy was a temporary fix, and not a permanent fix. The failure mileage was approximately 29,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a blank screen. The vehicle was taken to the dealer, where it was diagnosed with instrument panel failure. The contact was informed that the instrument panel failed because of an open recall repair. The vehicle was not repaired. The contact was informed that the parts were not yet available. In addition, the contact stated that the vehicle had been at the dealer for 101 days. The contact was informed of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, the instrument panel displayed a blank screen. There was an audible beep, but no image was displayed, and the safety features were unavailable. The vehicle was taken to the dealer three times. The vehicle was diagnosed with an instrument panel failure. The contact was informed that the instrument panel needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were not available. The contact stated that the vehicle was unsafe to drive. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, and three cases were filed. The failure mileage was approximately 25,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the instrument panel went blank. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer provided the contact with a loaner vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 50,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving out of a parking lot, the instrument cluster went blank. The contact used the cell phone for guidance while driving to the residence. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System). The vehicle was taken to the local dealer weeks ago. The dealer informed the contact that parts were on backorder. The manufacturer was contacted and confirmed the recall status. The failure mileage was 25,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while operating the vehicle, the instrument panel was inoperable. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 21,000.
The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
There is an active recall on this car with no available remedy. Upon starting the car, the instrument panel/instrument cluster screen remains completely black and doesn't turn on. This means there is no way to see: (a) speedometer, (b) odometer, (c) tire pressure, (d) available fuel range, (e) available EV range, (f) check engine lights or other emergency alerts, (g) lane assist, (h) drive menu settings, (i) temperature outside, (j) what gear the car is in, (k) whether the car is in EV mode or HV mode, (l) average fuel economy, (m) whether the parking break is engaged, (n) whether all seatbelts are fastened, (o) whether any doors or trunk is open, (p) battery status, and (q) oil status. To be clear, Toyota is well aware of this issue and has sent out the recall notice. Upon taking my car to the dealership, they confirmed that this is the active recall issue and there is no available remedy. If the instrument panel has not yet gone blank, there is a software update that can be given; however, if the instrument panel HAS ALREADY gone blank, there is ABSOLUTELY NOTHING THAT CAN BE DONE TO REMEDY THIS. The dealership would not release my car to me as it is not drivable. The recall has been active since SEPTEMBER 11, 2025 and there is no remedy available FIVE months later.
I'm experiencing an intermittent malfunction of the combination meter (speedometer), as described in NHTSA Recall 25V595. I contacted my local dealer, who confirmed no resolution was available at this time. I contacted Toyota customer care who also confirmed no resolution at this time. They indicated my only option was to seek a Toyota loaner vehicle and then request reimbursement for that expense after returning the car. I received this recall notice from Toyota in November 2025. They indicated on this notice that they estimate the remedy may be available by December 2025. It is now February of 2026 with no remedy identified. As indicated in this recall notice, driving my vehicle without a functioning instrument panel is unsafe - "increased risk of crash or injury" Per the last paragraph in the notice, I am filing my complaint with NHTSA because I feel they have failed to provide a remedy to this defect within a reasonable time, as this is a crucial safety related system, and I cannot safely operate this vehicle without a functioning instrument panel.
I purchased a new 2023 Toyota RAV4 Prime on March 30, 2023. During the summer of 2025, the vehicle's instrument panel began to fail and by October it completely failed. This component is digital and when it fails, drivers have no access to a vehicle's speed, fuel, temperature and other important matters. The failure is the subject of a Safety Recall issued in September of 2025, because the lack of access to this information can lead to accidents. I took my car to my dealer on October 15, 2025 and learned they expected to have a repair available by December of 2025. I left my car with the dealer, as it was deemed unsafe to drive, and was given a loaner car. By December, it became clear that Toyota could not fix my car. I filed a claim with Toyota USA (the brand, not the dealership) requesting they either a) buy it back from me or b) provide me with a comparable replacement vehicle. Toyota denied this claim. Another month has passed since then with no repair to the car. My dealer, Ventura Toyota, has attempted to repair the defect by replacing the faulty part with a new one, but Toyota USA refused to release a new part. I have read that Toyota may be withholding the repair to reserve new parts for new vehicles under production, thus making owners like myself wait longer for a repair. Since Toyota is unable to repair my vehicle, I am requesting Toyota purchase the car back from me and compensate me for additional expenses, such as the costs of all OEM accessories added to the car by the dealer.
I own a 2023 Toyota RAV4 XSE that currently has an active safety recall related to the instrument cluster/speedometer display going blank. My vehicle is experiencing this issue — the speedometer/instrument screen has gone completely blank, preventing me from seeing my speed, warning lights, or critical vehicle information while driving. I contacted my Toyota dealership and was informed that this is a known recall issue and that I should contact Toyota Customer Care. Toyota Customer Care confirmed there is currently no repair or fix available for this recall and advised me to obtain a loaner vehicle through the dealership due to the safety concern. When I contacted the dealership again, they stated they have no loaner vehicles available and could not provide alternative transportation. As a result, I am left with a vehicle that may be unsafe to operate due to the lack of a functioning speedometer and safety warning indicators, with no remedy or interim solution provided. This situation presents a significant safety risk to myself, passengers, and other drivers. I am submitting this complaint because there is an active safety recall affecting a critical safety system, the defect is currently occurring in my vehicle, and no repair or reasonable interim solution has been made available.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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