2023 Toyota RAV4 Prime

The driver door lock no longer works. The remaining power locks will actuate and indicate the doors are locked/unlocked, but the driver's door will remain in the original position. This started with the door repeatedly trying to unlock but being unable to and intermittent operation. This has now progressed to complete failure. The locks no longer actuate.

NHTSA ID

11755658

Incident

Aug 8, 2026

The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving 60 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle was shaking with an abnormal sound coming from the vehicle. The instrument cluster displayed a black screen. The TPMS system malfunction warning light was illuminated. The contact inspected the vehicle and became aware that the electrical wires underneath the driver's side front seat were exposed, and the cover was in the floorboard. Additionally, the dashboard panel on the front passenger's side had detached and was hanging down. The failures occurred two weeks after the recall repair under NHTSA Campaign Number: 25V595000 (Electrical System) was performed. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 34,000.

NHTSA ID

11750798

Incident

Jul 2, 2026

Mileage

34,000 mi

I am reporting a systemic pattern of safety reporting negligence, property damage, and data manipulation by Toyota of Woodbridge. On March 26, 2026, the dealership performed a backup camera recall (25TA13) but completely failed to address or notify me of a second open safety recall regarding the instrument cluster (Recall 25TA08). Consequently, in early June 2026, the unaddressed defect manifested: the digital dashboard screen went completely black while operating, creating an immediate highway hazard. ​The vehicle was returned to the dealer to address this screen failure. Sometime between June 10 and June 17, 2026, while the vehicle was in the shop's care, the passenger seat trim panel was physically broken and sheared off by technicians. On the June 17, 2026, invoice, the dealer officially logged Job #3 as a completed Multi-Point Inspection (MPI). However, during a subsequent visit on July 2, 2026, the Customer Service Advisor openly admitted that the June 17th inspection was never actually performed, proving they falsified the safety record, and could only display the outdated March 26th data on his screen. ​This pattern culminated during the July 2nd visit, which was for a diagnostic check regarding vehicle sounds. The dealership used this visit to aggressively demand an immediate $1,100 tire-and-alignment package based on hidden telemetry. When I demanded the physical MPI report to verify their claims, my requests were ignored and the telemetry and MPI reports were only provided after the new tires were installed. When I saw that the telemetry reports and MPI did not justify the damage they verbally claimed, I asked for and was given a full refund and my old tires were put back on the vehicle. Upon taking delivery, the vehicle's Tire Pressure Monitoring System (TPMS) was flashing a dashboard safety fault. Ourisman Toyota Woodbridge ignored a Toyota Corporate mandate to contact me by close of business July 7, 2026. The vehicle is available for inspection.

NHTSA ID

11748969

Incident

Jul 2, 2026

The contact owns a 2023 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the 12.3-inch screen display of the instrument panel had turned blank. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 30,000.

NHTSA ID

11734785

Incident

Dec 17, 2025

Mileage

30,000 mi

In regards to recal 25TA08/25TB08, Toyota has yet to release a fix for the very critical digital instrument cluster going blank forever. I got a notice in the mail that they had a software update for me but when I was able to schedule an appointment with the dealer, the dealer advised that within 10 days of Toyota releasing the “fix” they rescinded/repealed the “fix”. So by the time I got the letter giving me hope that my car would live, I realistically had 2 days to get it in to get updated with a fix that probably wouldn’t have worked. With such a critical part/software issue, I feel Toyota is massively dragging their feet and I am driving a ticking time bomb and possibly having this car become unsafe to drive and potentially useless all together.

NHTSA ID

11732146

Incident

Sep 11, 2025

Sunroof shattered (exploded) with a boom sound or gunshot when driving on highway.

NHTSA ID

11730028

Incident

Apr 7, 2026

The 12.3-inch display of the instrument panel went blank when I was driving and away from home. Operating the vehicle with this display blank resulted in usafe diriving conditions including inability to see speed, gas tank status, charge status and all malfunction indicators. Since the malfunction occured while driving, I was at an increased risk of a crash or an increased risk of injury in the event of a crash. I had to drive home and then later to the dealership with this malfunction occuring.

NHTSA ID

11729645

Incident

Dec 1, 2025

My 2023 RAV4 Prime is impacted by the 12.9" display screen issue currently under recall. After experiencing two incidents of my screen going blank, my dealership advised that my car was not safe to drive and I have been driving a dealer rental car for over 10 weeks now. This is not a satisfactory solution for me for multiple reasons: 1) I no longer have access to the features of my vehicle that led me to purchase this particular vehicle, namely it's size and being a plug-in hybrid (i.e., reduced fuel costs); 2) my partner is not allowed to drive the rental vehicle which limits its usefulness for trips together unless I want to do all the driving; 3) I have been advised by the dealership I am not allowed to put my pets in the vehicle, which further limits its usefulness since I have to seek alternative transportation to take them for veterinary care, etc. Further, I am forced to return to the dealership every 30 days to renew my rental agreement. I have been given no information as to when the remedy will actually be available for my specific vehicle.

NHTSA ID

11728996

Incident

Jan 19, 2026

Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.

A new head unit software update is available for 2023 – 2024 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles equipped with Toyota Multimedia (earlier than version 1861). This software update includes the following improvements: • Usability of CarPlay® exit. • User Profile. • User interface. • Cloud navigation. • Intelligent assistant voice recognition. • Bug fixes.

OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.

Some 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.

Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.

Some 2021 – 2025 model year RAV4 Plug-in Hybrid and RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P019064 (Fuel Rail Pressure Sensor “A” Signal Plausibility Failure) present. The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to address this condition.