Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2018 Toyota Sequoia submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
In the past few months the automatic braking feature was activated without any reason. No obstruction in front, no unusual weather or driving conditions. Fortunately nobody was close behind and no accident occurred. Today the blind spot and cross traffic indicators stopped working. I have not taken it into the dealer yet. I will do so soon.
RENTED VEHICLE FROM HERTZ IN OKLAHOMA CITY, OK ON 10/14/18. WHEN I RETURNED VEHICLE ON 10/18/18, THE RENTAL CAR ASSOCIATE WROTE "SAFETY" ON THE WINDOW. WHEN I ASKED WHAT THE "SAFETY" WAS FOR, HE SAID, "... THIS VEHICLE IS UNDER RECALL AND SHOULD HAVE NEVER BEEN RENTED TO YOU." NHTSA #18V685 - AIR BAG MAY DISABLED DUE TO FAULTY PROGRAMMING. ADDITIONALLY, RECALL NUMBER 18V122000 RECALL DATE 02/20/2018 COMPONENT ELECTRONIC STABILITY CONTROL MAY BE RELEVANT.
RECEIVED TOYOTA RECALL NOTICE FOR MY VEHICLE; SPECIFICALLY BY VIN. CALLED A LOCAL TOYOTA DEALER WHO COULD NOT FIND THIS RECALL. CALLED TOYOTA WHO SAID IT WAS FIXED ON MY VEHICLE AT A TIME WHEN THEY DID NOT HAVE POSSESSION!! SO IS IT OK TO DRIVE??
BLIND SPOT MONITOR MALFUNCTION. REAR TRAFFIC ALERT MALFUNCTION. PRE COLLISION WARNING SYSTEM MALFUNCTION. THIS HAS BEEN HAPPENING SINCE ODOMETER READING OF 312 MILES. TOLD BY TOYOTA THAT A RECALL WAS ISSUED AND A SOFTWARE UPDATE WOULD REMEDY THIS. WENT TODAY 3/21/18 TO HAVE UPDATE INSTALLED. WITHIN 25 MILES OF LEAVING THE DEALERSHIP THE WARNINGS AND MALFUNCTIONS WE'RE BACK ON. THE SOFTWARE UPDATE DID NOT WORK. CAR CONTINUES TO HAVE STABILITY CONTROL MALFUNCTIONS AND SENSOR MALFUNCTIONS RELATED TO COLLISION WARNINGS, BLIND SPOT, AND REAR TRAFFIC ALERT.
TL* THE CONTACT OWNS A 2018 TOYOTA SEQUOIA. ON SEVERAL OCCASIONS, WHEN THE VEHICLE WAS STARTED, THE ADAPTIVE COLLISION WARNING SENSOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND BACK ON, AND THE VEHICLE WOULD RESET ITSELF. THE FAILURE RECURRED SEVERAL TIMES. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS WITH NO OTHER VEHICLES AHEAD, THE AUTO BRAKING FEATURE INDEPENDENTLY ACTIVATED AND THE "BRAKE, OBSTACLE AHEAD" WARNING MESSAGE ILLUMINATED. THE VEHICLE WOULD THEN SUDDENLY BRAKE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (HOOVER TOYOTA, 2686 JOHN HAWKINS PKWY, HOOVER, AL 35244, (205) 978-2600) WHERE THE FORWARD FACING CAMERAS AND SENSORS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED AT TIMES, INCLUDING THE BLIND SPOT MONITORING SYSTEM MALFUNCTION, ADAPTIVE COLLISION SENSOR, BRAKE OBSTACLE AHEAD WARNING INDICATOR, AND ADAPTIVE CRUISE CONTROL. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BUMPER SENSORS AND SIDEVIEW MIRRORS WHERE THE FORWARD COLLISION SENSORS WERE HOUSED NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS REPLACED WITH A SIMILAR VEHICLE. THE CONTACT STATED THAT THE REPLACEMENT VEHICLE EXPERIENCED SIMILAR FAILURES. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN BACK TO HOOVER TOYOTA WHERE THE CONTACT WAS INFORMED THAT THE ISSUE WAS DUE TO A SOFTWARE FAILURE, AND THAT THE ENGINEERS AT TOYOTA WERE ACTIVELY WORKING ON THE SOFTWARE UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 12.*BF *TR
I PURCHASED THIS VEHICLE NEW FROM MARK MILLER TOYOTA ON FRI DEC 29TH, LEFT THE DEALERSHIP AT 12:10PM WITH 39 MILES ON IT. RAN A FEW ERRANDS AND SHOWED MY FRIENDS, WE WENT TO LEAVE AFTER EATING SOME FOOD AND AT 45 MILES IN MY ODO I GOT 2 ERROR MESSAGES. "BLIND SPOT MONITOR MALFUNCTION, VISIT YOUR DEALER" AND "REAR CROSS TRAFFIC ALERT MALFUNCTION, VISIT YOUR DEALER". I HAD ONLY PUT 6 MILES ON THIS AND I CONTACTED THE DEALERSHIP RIGHT AWAY AT 6:47 PM AND WAS TOLD THAT THE SERVICE DEPT WOULDN'T HANG AROUND FOR ME TO GET THERE IN 10 MINS OR LESS AND THAT I COULD BRING IT IN ANOTHER DAY OR TO ANY DEALERSHIP. LIGHT HAS COME ON 2 MORE TIMES SINCE, THE 3RD TIME TOTAL, I DROVE IT TO A DIFFERENT DEALERSHIP(THAT'S CLOSER TO ME) BUT THEY HAD NO ONE AVAILABLE TO LOOK AT IT. THE SERVICE LADY DID SEE IT BUT ALL SHE DID WAS MAKE AN APPT FOR ME FOR WED JAN 3RD TO HAVE IT LOOK AT. I'VE TALKED TO ANOTHER GENTLEMAN THROUGH A FORUM AND HE HAD THIS SAME PROBLEM AND SENT ME THE NAME OF HIS INVESTIGATOR AT YOUR OFFICES. HIS NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE VEHICLE HAS A MALFUNCTION ON THE REAR CROSS TRAFFIC, BLIND SPOT MONITOR AND POSSIBLE ADAPTIVE CRUISE CONTROL - AT ONLY 30 MILES.
ISSUE: SAFETY FEATURES FAILING AT LESS THAN 500 MILES PROBLEM STATEMENT: AT LESS THAN 500 MILES THE SAFETY SENSORS ( COLLISION PREVENTION, CRUISE CONTROL ADAPTABLE SPEED, REAR CROSS TRAFFIC, BLIND SPOT MONITOR ) ARE FAILING REPEATEDLY. DEALER HAS CONTACTED TOYOTA FOR SUPPORT. NO ETA AT PRESENT.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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