Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2025 Toyota Sienna Hybrid submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Driver-side mirror (glass part only) vibrates while driving, no matter the speed. This causes a distorted rear view — for example, it's hard to read the license plate of a car on your left.
June 3, 2026, approximately 5:30 PM EDT, I entered my 2025 Toyota Sienna to move it from the street beside my home, to my driveway. Upon closing the driver's door, the rear liftgate window exploded into the vehicle. This occurred without any warning or adverse action by myself or anyone else. The vehicle has been in no collisions, and has only 6429 miles on the odometer. I phoned Toyota's "Customer Experience Center" to report the incident and to seek warranty service for this problem. I was told to drive the vehicle to my Toyota Dealer, which is located 115 miles away, for inspection. I explained that it is unsafe to drive a vehicle filled with broken glass and with no rear window 115 miles. If I vacuum up the glass, there is nothing for the dealership technician to inspect. If I tape plastic over the opening, it could come loose at highway speed, and cause an accident, and the tape adhesive could damage the vehicle finish. The Toyota agent advised me that the vehicle must be inspected at a Toyota Dealership, and if the vehicle is unsafe to drive to the dealer, we could have it towed. But in a subsequent call to the "Customer Experience Center", my wife was informed that Toyota would not cover a tow of that distance in their warranty, and it was our fault for buying a car and taking it to an area that far from a dealer. The phone number we called is located inside the vehicle owner's manual cover under a heading, "If there is not a Toyota dealer near you, please call the following number:" In the morning, once they are open, I will call the nearest dealership, 115 miles distant, to seek further guidance. Based on my background in both mechanical engineering and automotive failure analysis, it is my opinion that the window and its support system was not designed to withstand the prolonged sun and heat exposure experienced. The outside temperature reached at least 82 degrees F where the vehicle was parked.
The driver side mirror is shaking and distorted. This issue happened right the first day I took the car home. I immediately contacted the dealership and they asked us to bring the car back to change a new mirror. After changing the new mirror, the problem is still there. The dealership told us to contact Toyota Brand Engagement Center. We did and they denied our claim so we went back to the dealer and after talking we opened another claim and the denied our claim again. They said it’s normal. This is not normal. I researched it online and lots of people have the same problem with the mirror on the driver side. I have vertigo and it triggers my symptom everytime I drive. This is safety issue. It’s shaking every time I drive. I have 2 kids that I have to drive to school and other places everyday. Toyota refused to take responsibility and it’s really disappointing and frustrating. It’s been 3 months and the issue hasn’t been resolved.
The drivers side mirror vibrates causing distortion that makes it difficult to judge distances on highways. This issue seems to be a structural defect in the door not the mirror. Multiple people are complaining about this. Many have had the mirror replaced only to still experience the issue myself included. I have test drove two brand new 2025 Sienna and the issue was present there as well. It is very much a safety issue.
Driver side mirror causes driver to be nauseous and eyesight to be distorted
After very minor rainfall, my rear backup camera was not usable as water was dripping off of the edge of the door handle trim and it was getting on the lens. This is a complete design problem as there should be a drip edge. You made it very difficult to properly pull up at a gas station pump and I was unable to get close to the pump because of how the lens was obscured by the water drops.
Outer rear-view mirror on the driver side exhibits a vibration/shaking of the image. It is obvious and continuous vibration is observed typically on highway speeds of approximately 60mph or higher and lower speeds it is evident driving over slight bumps, concrete/asphalt road surfaces or bridges. Looking at the shaking image cause dizziness and it is even worse in night time with headlights from vehicles coming behind. It is annoyance to the point that makes you feel not to use the rear-view which can potentially put the vehicle and others in danger. Passenger side doesn't vibrate and makes it easy to notice the issue. Dealer inspected the mirror and said manufacturing issue and replaced it under warranty with no success is fixing underlying vibration issue. On the second visit, dealer denies the problem and says the mirror is replaced and operates according to toyota specification (it feels to us they do not care about the functionality). According to dealer they will do anything further only if Toyota release a TSB on this particular issue.
The drivers side exterior mirror shakes. This occurs during all driving, most notably over bumpy roads and at highway speeds. The passenger side mirror does not have this problem. Because of the shaking, it is distracting when driving as it appears there is movement in the mirror. Additionally, it causes a distortion from the constant movement. The vehicle was purchased in June 2025 and has occurred since day 1. The vehicle was in the dealer on 9/30/25 and noted the issue, stating there is nothing physically wrong with the mirror but did agree with the assessment. They said this is common on vehicles (they see the complaint a lot) but Toyota has not acknowledged it so there is no fix and appears to be a manufacturing defect.
The contact owns a 2025 Toyota Sienna. The contact stated while driving 65 MPH, the sunroof glass shattered. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The approximate failure mileage was 275.
The driver side mirror vibrates at highway speed enough as to make it useless to observe cars behind you. Moving the mirror around does not help.
Wobbling vibration on exterior mirror, driver side. It looks like incoming vehicles shake sideways. This happens on any bumpy road and it is easier to observe at highway speeds. Also, every time I close the door, mirror shakes as it its loosely attached. Driverside mirror has too much play and shakes. There is no issue with play and shakes with passenger side mirror. Purchased on [XXX] Vehicle is available for inspection. The distorted image resulting from mirror wobbling affects driver's awareness of surroundings, visibility gets worse at nights/rain due to blurred lights. This can lead to an accident. My intuition when I first noticed was going to be a cold break, but I realized that it was the mirror wobbling causing it. The car coming behind was far enough and I was able to react. Summary of actions and requests to Toyota: I went to my dealership Crestmont Toyota, Pompton Plains, NJ and they have confirmed the play and wobble issue, however, they said it's the same thing with other 3 Sienna's they had on LOT. Dealership informed that this is how its manufactured and they can't do anything until TOYOTA issues a recall for this problem. First occurrence: Day one, driving back from the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver side wing mirror vibrates at low speeds and worsens at highway speeds greatly affecting rear visibility. Passenger side has no vibration but drivers side is so severe it's difficult to make out anything in the mirror image.
Driver side mirror is loose and is vibrating even at normal/slow speeds
The drivers mirror shakes every bump you hit so everything looks blury going above 30mph. This is a huge safety concern as you can't see cars clearly in the mirror. One of the second row seats also shakes considerably. I have brought it to the dealer multiple times and they will not fix it.
With the TV pulled down, there is absolutely no visibility though the rear view mirror even when adjusting the seat and mirror.
Driver side mirror visibly rattles when driving, but even worse when on highway. Safety concern is that visibility is blurred when driving. Vehicle is available for further inspection. Safety is put at risk since visibility becomes blurred when trying to change lanes. Yes concern has been reproduced, however I was told Toyota won't declare a warranty issue because other Sienna's and models of Toyotas have similar issue. Component has not been inspected by Toyota. However research I have done shows that Toyota is not acknowledging as a safety concern. No warnings. I purchased the 2025 Sienna Van February 8, 2025. I noticed almost immediately when I left the dealership, and turned back around for the dealership to inspect.
Wobbling vibration on exterior mirror, driver side. It looks like incoming vehicles shake sideways. This happens on any bumpy road and it is easier to observe at highway speeds. Purchased on [XXX] Vehicle is available for inspection. The distorted image resulting from mirror wobbling affects driver's awareness of surroundings, visibility gets worse at nights/rain due to blurred lights. This can lead to an accident. My intuition when I first noticed was going to be a cold break but I realized that it was the mirror wobbling causing it. The car coming behind was far enough and I was able to react. Summary of actions and requests to Toyota: Two dealerships in central Texas have confirmed the issue but case was dismissed. Details below. 1. Dealership 1: Issue acknowledged by shop foreman , mirror changed but this did not fix the issue. Opened case with Toyota Brans Engagement and requested to work with a different dealership. This is the dealership where the car was purchased. Report wrongly stating rattled noise they weren't willing to correct it and pushed me to sign. 2. Dealership 2: Issue acknowledged again. Since mirror change did not fix issue shop foreman opened Dealer Product Request. 3. Current status: On 1/3/25 Toyota Brand Engagement advocate called to say that even though the shop foreman at the 1st and 2nd dealerships acknowledged the problem, the resolution was that it was a "normal" condition for the car. Case Reference #[XXX]. No warnings related to the problem. First occurrence: Day one, driving back from the dealership. Conditions were probably not met during test drive (you need to pay attention, more on that in the body of the post). Confirmation on day 2 on another drive, all with less 2 digit mileage, perhaps low 100s. Posting my case online has gotten 4 people reporting the same issue with cars since 2021 in multiple trims. Similar issue on RAV4 reported on [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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