2013 Toyota Sienna Visibility Problems

Water leaks to the driver and passenger floor when it rains, it seems a leak is coming from the windshield area, touching the car hood

NHTSA ID

11624808

Incident

Nov 12, 2024

BECAUSE I LIVE ON A DIRT ROAD; I AM ASSUMING THAT BUILT UP ON THE WINDOW ROLLERS, HAVE DAMAGED MY WINDOWS. MY WINDOWS ARE SCRATCHED, TO THE POINT WHERE IT AFFECTS VISIBILITY. I THOUGHT THE SCRATCHES WERE ON THE WINDOW TINT (INTERIOR); BUT IT TURNS OUT, IT IS ON THE EXTERIOR (THE GLASS). I WENT TO A WINDOW REPAIR SHOP, HOPING THEY COULD RESURFACE THE GLASS. THEY SAID THERE IS NO REPAIR AND THAT I WOULD HAVE TO REPLACE THEM. REPLACING 3 TO FOUR WINDOWS WOULD COST OVER A THOUSAND DOLLARS (TINT EXTRA). I AM VERY DISAPPOINTED BECAUSE APART FROM THE HIDEOUS LOOK, MY FAMILIES SAFETY IS AT RISK. I CHOSE NOT TO REPLACE THE WINDOWS, BECAUSE THE ROLLERS WILL JUST BEGIN THE PROCESS ALL OVER AGAIN. IF YOU LIVE ON A DIRT ROAD, I RECOMMEND YOU EITHER WASH YOUR CAR, VERY REGULARLY OR DON'T ROLL DOWN YOUR WINDOWS AT ALL. THE LATTER IS VERY DIFFICULT FOR US TO DO. I LIVE IN SOUTHERN CALIFORNIA, AND IT GETS VERY HOT; INSIDE A PARKED VEHICLE. WHEN I PUT MY CHILDREN IN THE CAR; I ROLL DOWN THE WINDOWS IMMEDIATELY, AND START THE A.C; TO BRING THE TEMPERATURE DOWN. I HOPE TOYOTA BECOMES AWARE OF THIS PROBLEM AND INSTALLS BETTER ROLLERS, OR OFFERS REPAIRS. THANK YOU.

NHTSA ID

11219175

Incident

Jun 1, 2019

Mileage

40,000 mi

THE REAR WINDOW ON THE HATCHBACK DOOR BLEW OUT. THE VEHICLE WAS PARKED IN THE GARAGE OVERNIGHT - THE NEXT MORNING IT WAS SHATTERED. I CONTACTED THE DEALER TO FIND OUT IF THIS WAS A COMMON PROBLEM - I WAS TOLD NO. HOWEVER UPON PERFORMING A GOOGLE SEARCH I FOUND HUNDREDS OF INSTANCES OF PEOPLE COMPLAINING OF THE SAME ISSUE. IT WAS ALSO INTERESTING TO NOTE THAT THE REAR WINDOWS WERE/ARE ON NATIONAL BACKORDER FROM TOYOTA. THE WINDOW INSTALLED IN MY VAN WAS APPARENTLY A "TAKE OFF" FROM ANOTHER VEHICLE. I AM HIGHLY CONCERNED THAT THIS ISSUE WILL OCCUR AGAIN, POSSIBLY NEXT TIME WHILE DRIVING OR WITH MY CHILDREN IN THE VEHICLE.

NHTSA ID

10722230

Incident

Mar 19, 2015

Mileage

16,400 mi

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 15 MPH, A BLIND SPOT APPEARED ON THE DRIVER SIDE OF THE WINDSHIELD. THE BLIND SPOT HINDERED VISIBILITY WHEN MAKING LEFT TURNS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 200.

NHTSA ID

10637176

Incident

Apr 30, 2013

Mileage

200 mi

WE PARKED OUR CAR IN THE GARAGE AND THE NEXT MORNING WOKE TO A SHATTERED REAR WINDSHIELD. THE WINDOW WAS COMPLETELY SHATTERED AND REMOVED FROM THE FRAME OF THE BACK WINDOW. THE CAR HAD NOT BEEN INVOLVED IN AN ACCIDENT OR ANY OTHER INCIDENT THAT WOULD HAVE CAUSED THIS DAMAGE. *TR

NHTSA ID

10631125

Incident

Sep 5, 2014

Mileage

7,000 mi

MY WIFE WENT OUTSIDE THIS MORNING AND SAW WHAT YOU SEE IN THE PICTURES. THE REAR GLASS WAS SHATTERED AND GLASS WAS ON THE OUTSIDE INDICATING THAT THE WINDOW HAD POSSIBLY BEEN PUSHED OUTWARDS. THERE WAS ONLY A LITTLE BIT OF GLASS ON THE INSIDE. I PARKED THE CAR OUTSIDE LAST NIGHT AND IT WAS NORMAL TEMPERATURES FOR TEXAS. THE REAR OF THE CAR WAS LESS THAN A FOOT FROM OUR GARAGE. THE DAMAGE IS NOT CONSISTENT WITH VANDALISM AND THERE ARE NO GLASS PIECES INSIDE THE CAR THAT WOULD SUGGEST A BAT OR ANYTHING ELSE. WE BROUGHT THE CAR TO TEXAS TOYOTA OF GRAPEVINE WHICH TURNED OUT TO BE A WASTE (OTHER THAN THE SCHEDULED OIL CHANGE). THEY REFUSED TO ACCEPT THAT IT COULD POSSIBLY BE A MANUFACTURERS DEFECT AND SINCE THEY "HAD NEVER SEEN THIS BEFORE SO IT WON'T BE COVERED UNDER THE WARRANTY." THEY WOULD NOT LOOK AT THE PICTURES I PROVIDED AND INSTEAD DECIDED THAT THERE WAS NO WAY THAT THEY COULD PROVE IT WAS A DEFECT. THEY DID NOT EVEN CONSIDER THAT IT COULD BE A BAD DEFROSTER UNIT (OTHER REPORTS ON THIS SITE INDICATED THAT POSSIBILITY) OR THE REAR DOOR FRAME WAS OUT OF ALIGNMENT OR THAT THERE WAS A DEFECT WITH THE MANUFACTURING OF THE WINDOW ITSELF. NO ONE FROM MANAGEMENT CAME AND ASKED US WHAT HAPPENED OR OFFERED TO HAVE US WALK THROUGH WHAT WE FOUND. AFTER THE OIL CHANGE WAS COMPLETE, THE CAR WAS DELIVERED BACK TO US WITH THE GLASS STILL IN THE VEHICLE AND THE REAR WINDOW NOT COVERED. TEXAS TOYOTA OF GRAPEVINE WEBSITE STATES THAT ALL SERVICE COMES WITH "COMPLIMENTARY CAR WASH AND INTERIOR VACUUM." I CAN UNDERSTAND NOT WASHING BUT THE INTERIOR VACUUM IS UNACCEPTABLE. AS FAR AS WE ARE CONCERNED, THEY LET US LEAVE THE FACILITY WITH AN UNSAFE VEHICLE WITH NO REGARD FOR OUR SAFETY OR THE SAFETY OF OTHER DRIVERS. *TR

NHTSA ID

10605002

Incident

Jun 21, 2014

Mileage

14,000 mi

THE WINDSHIELD DEFROST SYSTEM IS INADEQUATE. WITH THE "AUTO" SYSTEM ON, AND/OR THE FAN ON MAXIMUM , AND/OR THE WINDSHIELD DEFROST PRESS ON, THE UPPER 1/3 OF THE WINDSHIELD REMAINS FROSTED OVER. THIS SERIOUSLY AFFECTS VISIBILITY AND SAFETY. THE FAN SEEMS TO BE BLOWING HARD, BUT AIR FLOW FROM THE DEFROST VENTS SEEMS WEAK. THE PROBLEM IS MOST APPARENT AT OR NEAR SUB-ZERO OUTSIDE TEMPERATURES. *TR

NHTSA ID

10563037

Incident

Dec 28, 2006

Mileage

3,500 mi

THE AIR COMING OUT OF THE VENT AS SOON AS I START THE CAR SMELLS LIKE A DIRTY WET TOWEL. THIS SMELL WILL LAST ABOUT 10-15 MINUTES IF I TURN OFF THE AC. TOYOTA SAID THIS IS NOTHING ABNORMAL FROM ANOTHER OTHER SIENNA. *TR

NHTSA ID

10547627

Incident

Sep 12, 2013

Mileage

3,300 mi

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT THE WINDSHIELD COULD NOT BE DEFROSTED. THE CONTACT ENGAGED THE DEFROSTER ON FULL BLAST BUT COULD NOT CLEAR THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOT A REMEDY AVAILABLE TO CORRECT THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THERE HAD BEEN SIMILAR COMPLAINTS, BUT THERE WAS NO REMEDY AVAILABLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000.

NHTSA ID

10500968

Incident

Jan 23, 2013

Mileage

10 mi