2018 Triumph Thruxton

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE21017) on July 9, 2021 for model year (MY) 2016-2019 Triumph Thruxton and Speed Triple model motorcycles based on allegations of loss of front braking performance.Vehicle Owner Questionnaires (VOQ) indicated riders were experiencing a soft front brake lever that could result in an unexpected extended stopping distance. On July 28, 2021, ODI sent an Information Request letter to Triumph to learn more about the subject components and alleged defect.On September 24, 2021, Triumph submitted its response, which ODI analyzed.ODI learned that the majority of the VOQ incidents occurred two or more years after the motorcycle was manufactured. The manufacturer recommends changing the brake fluid every two years, regardless of mileage. As the manufacturer’s warranty lasts for two years from the date of sale, many dealers covered the complicated brake fluid replacement procedure under warranty. However, most of the motorcycles involved in these incidents were overdue to have their brake system serviced. Triumph conducted testing of the brake system to better quantify what riders were experiencing.Triumph found pulling the lever a second time immediately after an initial pull did result in less lever travel for the same force exerted on the lever.This reduction was two millimeters or less.Additional testing was conducted to ascertain the caliper force generated relative to various lever forces.Triumph found that the caliper force varied +/- 2% between the first and second pull of the front brake lever and any given applied force. Triumph claimed that the lack of proper maintenance was the cause of the soft brake lever.Triumph conducted additional testing to quantify this claim.The lever travel between the first and second pull increased 150% on an improperly maintained system versus a properly maintained system.However, the caliper force only decreased 2-3% on average with this increased lever travel, further indicating that the subject motorcycles are capable of fully stopping. ODI located and evaluated a subject motorcycle.Measurements were taken and confirmed there was a small decrease in lever travel between the first and second pull.ODI then conducted a series of hard braking events, which did not produce evidence that the difference in lever travel resulted in an extended stopping distance. ODI also considered Fatal Accident Reporting System (FARS) data.ODI identified six fatal events that involved a subject vehicle.The service history records were reviewed for each motorcycle, however,none of the records included any mention of braking problems and thus there is no indication that the alleged defect may have contributed to the fatal crashes. As of this time there are no VOQ or manufacturer claims reporting an injury, fatality, or crash arising from this issue.Based on the available information, including the absence of such events after nine years of service on the oldest motorcycles, ODI is closing this investigation.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Engine won’t start. Gearshift indicator shows a dash line, no fuel level shown, and engine modes are flashing on the dashboard. Once this occurs, the engine will not start. Turning the handlebars or tugging slightly on the wire harness may occasionally cause a connection to occur, and the fuel pump will run again with the dash returning to normal. No noticeable chafing is visible on the wiring harness, but there appears to be an intermittent connection in the harness.

NHTSA ID

11493302

Incident

Nov 12, 2022

THE FRONT BRAKE LEVER MUST BE PUMPED FOR FULL EFFECTIVENESS PRIOR TO STOPPING. THIS IS AN ONGOING ISSUE, AND OCCURS EVERY TIME THE BRAKES ARE APPLIED.

NHTSA ID

11372697

Incident

Nov 2, 2020

Mileage

1 mi

Dealer notice announcing the availability of Triumph Diagnostic Tool 2026-07 and dealers should begin using it immediately.

Dealer notice announcing the availability of Triumph Diagnostic Tool 2026-06.1 and dealers should begin using it immediately.

Dealer notice announcing the availability of Triumph Diagnostic Tool version 2026-06 and dealers should begin using it immediately.

Dealer notice announcing the availability of Technical Bulletin 264.

Technical Bulletin 264 provides instructions that relates to: Triumph Diagnostic Tool - New Motorcycle Connection and Diagnostics Workflow, Triumph Diagnostic Tool - End of Support for Microsoft Windows 10.

Dealer notice advising the availalbility of TDT version 2026-05.2 which resolves the ABS as Not Connected issues in SmartScan, on Tracker 400 & Thruxton 400 models.