RoadVitals

2014 Victory Cross Country Eight Ball

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Aug 8, 2015
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jan 7, 2015
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2014 Victory Cross Country Eight Ball, most frequently naming the body & structure, driver assistance and engine categories. 2 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Driver assistance133.3%
  • Engine133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
15V002000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Jan 7, 2015
2,342 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2013-2014 Victory Cross Country, Cross Roads, Hammer Eight Ball, High Ball, Jackpot, Vegas Eight Ball, 2014 Victory Cross Country Eight Ball, Cross Roads Eight Ball, Ness Cross Country, 2015 Victory Gunner, and 2013 Victory Hardball motorcycles. The fuel pump in the affected motorcycles may have been incorrectly crimped during manufacturing, which may result in the fuel pump seizing.
The risk: If the fuel pump seizes, the motorcycle will stall, increasing the risk of a crash.
The remedy: Victory will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on January 14, 2015. Owners may contact Victory consumer service at 1-877-737-7172. Polaris' number for this recall is V-15-01 A/B.
Polaris Industries, Inc.Manufacturer number V-15-01 A/BView on NHTSA.gov
14V227000

ENGINE AND ENGINE COOLING:ENGINE

May 1, 2014
872 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2014 Victory Cross Country, Cross Country Eight Ball, Hammer Eight Ball, High Ball, Jackpot, Judge, Ness Cross Country, Vegas Eight Ball, Vision, Boardwalk, and 2015 Victory Gunner motorcycles manufactured January 22, 2014, through April 25, 2014. The crankcase may have been machined incorrectly causing insufficient clearance between the crankshaft and crankcase, causing the engine to unexpectedly seize.
The risk: Engine seizure may cause the operator to lose control of the motorcycle, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will inspect and correct the crankcase clearance, as necessary, free of charge. The recall began on May 20, 2014. Owners may contact Polaris customer service at 1-888-704-5290. Note: Owners are advised not to ride their motorcycle until the recall remdy has been performed.
Polaris Industries, Inc.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Driver assistanceEngine
Filed Aug 8, 2015

MY 2014 VICTORY CROSS COUNTRY EIGHT BALL MOTORCYCLE CONTINUOUSLY CUTS OFF. WHEN I DOWN SHIFT THE BIKE TO COME TO A STOP, THE BIKE MAKES A SPIT SOUND AND CUTS OFF. I HAVE ALSO HAD THE BIKE CUT OFF WHILE RIDING AND WHEN PULLING OFF FROM A DEAD STOP. I CALLED THE DEALER AND WAS TOLD NOT TO BLIP THE BIKE, BUT WHEN DOWNSHIFTING YOU HAVE TO GIVE THE BIKE GAS IN CASES WHERE YOU HAVE TO GET BACK UP TO SPEED. THE PROBLEM IS BEYOND IRRITATING BECAUSE OF THE POTENTIAL TO CAUSE AN ACCIDENT BY STALLING IN THE MIDDLE OF TRAFFIC WHICH IS WHAT HAPPENED TO ME YESTERDAY. I HAVE FOUND NUMEROUS COMPLAINTS FROM 2009 TO PRESENT REGARDING STALLING VICTORY MOTORCYCLES, HOWEVER, NUMEROUS DEALERS AND THE MANUFACTURER SAY THEY HAVE NEVER HEARD OF THIS PROBLEM.

NHTSA ID
10747180
Incident
Sep 20, 2014
Mileage
400 mi
Body & structure
Filed Oct 2, 2014

RIGHT SADDLEBAG LATCH IS DEFECTIVE AND WEARING SEVERELY AT 5000 MILES IT HAS OPENED ALREADY AT HIGH SPEED MAKING THE BIKE AERODYNAMICALLY UNSTABLE. I'M LUCKY I DID NOT CRASH. BIKE IMMEDIATELY BEGAN HANDLING TERRIBLE. FORTUNATELY I WAS ABLE TO SLOW DOWN AND WHEN I DISCOVERED THE SADDLEBAG LID WAS OPEN CLOSED IT AND HANDLING RETURNED TO NORMAL. THESE SADDLEBAG LIDS ARE VERY LARGE AND HAVE A SHAPE LIKE RESEMBLING AN AIRPLANE WING. WHEN OPEN THEY GENERATE A LOT OF LIFT IN THE WRONG DIRECTION. WHEN IT FAILS THERE WILL BE NO MECHANISM TO KEEP IT CLOSED. APPARENTLY THE MAJORITY OF BIKES OF THIS MODEL ARE AFFECTED SEE THIS THREAD ON A ASSOCIATED MOTORCYCLE FORUM HTTP://WWW.VICTORYFORUMS.COM/SHOWTHREAD.PHP?T=104498 THIS LATCH NEEDS A REDESIGN BY THE MANUFACTURER OR SOME SORT OF FIX BEFORE IT KILLS SOMEONE. *TR

NHTSA ID
10640898
Incident
Sep 30, 2014
Mileage
5,014 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Victory Cross Country Eight Ball by model year
YearComplaintsRecallsInvestigationsIssue Index
2015010—
2014Viewing220—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.