RoadVitals

2012 Victory Cross Roads Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Jun 14, 2024
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Aug 4, 2014

What this page shows

Our database holds 4 NHTSA owner-reported complaints for the 2012 Victory Cross Roads. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–4 of 4

Engine
Filed Jun 14, 2024

I pulled onto a main road through a busy intersection and shifted through the gears under normal load. Upon shifting from 4th into 5th gear one of the C clips failed causing devastating damage to the transmission gears. The bike jerked and locked up for a moment but I was able to keep it under control and slow down to a stop. There was no warning or symptoms up to this point. My safety and the safety of others were put at risk with this failure. I was fortunate enough to keep control of the bike to slow down. You can tell it is a c clip issue because after the failure, tilting the bike to the right results in a clacking sound of the gears smacking each other. I am a part of a large Victory online community and there are so many people having the same issue. Total engines are being grenaded due to Polaris’ use of a poor quality clip to hold the gears in place. Being that motor and transmission are one unit, it requires an entire engine tear down to split the engine case and access the damaged gears. These gears then have to be replaced and the failed clip upgraded to a better quality clip. Polaris needs to issue a recall on these c clips for the safety of everybody!

NHTSA ID
11594420
Incident
Jan 3, 2024
Body & structure
Filed Sep 29, 2014

I HAVE NOTICED THE LATCHING MECHANISM ON THE SADDLEBAG IS WEARING PREMATURELY. THE RIGHT SIDE BAG HAS MORE NOTICEABLE WEAR THAN THE LEFT SADDLEBAG. IT APPEARS THAT THE SOFT METAL IS BEING WORN FROM THE LATCH STRIKER HOOP. AT THE CURRENT WEAR RATE IT MAY ONLY LAST ANOTHER YEAR BEFORE THE SADDLEBAG MAY OPEN DURING VEHICLE OPERATION CAUSING UNDETERMINED REACTION FROM THE DRIVER OR VEHICLE FOLLOWING IN AN ATTEMPT TO AVOID THE BAG CONTENTS. *TR

NHTSA ID
10639993
Incident
Jul 1, 2014
Mileage
7,000 mi
Other / unspecified
Filed Aug 31, 2014

RECALL NUMBER 13E-048 LOCK AND RIDE BACK REST AND LUGGAGE RACK. NOTIFIED IN DECEMBER 2013 ABOUT RECALL. NOTIFIED IN APRIL 2014 THAT PARTS WERE AVAILABLE FOR REPAIR. AS OF SEPTEMBER 2014 (9 MOS AFTER NOTIFICATION) DEALER STILL DOES NOT HAVE PARTS FROM VICTORY FOR THE REPAIR. BEEN LIED TO ABOUT THIS FOR MONTHS. CALLED CUSTOMER SERVICE FOR VICTORY. WHO TOLD ME TO CALL THE DEALER. DEALER CAN NOT GET THE PARTS. *TR

NHTSA ID
10629683
Incident
Dec 2, 2013
Other / unspecified
Filed Aug 4, 2014

TL* THE CONTACT OWNS A 2012 VICTORY CROSS ROADS. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V457000 (EQUIPMENT) AND THAT THE PART WAS AVAILABLE TO PERFORM THE REPAIR, BUT THAT THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10618733
Incident
Sep 15, 2013

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .