RoadVitals

2012 Victory Cross Roads

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Jun 14, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Oct 12, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 4 NHTSA owner-reported complaints for the 2012 Victory Cross Roads, most frequently naming the other / unspecified, body & structure and engine categories. 2 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified250.0%
  • Body & structure125.0%
  • Engine125.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V647000

ENGINE AND ENGINE COOLING:ENGINE; SERVICE BRAKES, HYDRAULIC

Oct 12, 2017
26,182 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
The risk: A melted rear brake line can reduce braking performance, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
Polaris Industries, Inc.Manufacturer number V-17-02View on NHTSA.gov
12V457000

EQUIPMENT

Sep 18, 2012
6,618 units potentially affected
The defect: Polaris is recalling certain model year 2012-2013 Victory motorcycles manufactured from January 3, 2012, through August 15, 2012. A torqueing procedure may have been missed on some throttle cable retention nuts. On certain motorcycles, the throttle cable retention nuts for either the pull or push throttle cable may have not been torqued correctly.
The risk: If the torqueing is missed and the retention nuts are loose, the retention nuts closest to the throttle body can become dislodged and interfere with the throttle function, increasing the risk of a crash.
The remedy: Victory will notify owners and dealers will correctly torque the fasteners free of charge. The safety recall began on October 4, 2012. Owners may contact Victory consumer service department by calling 1-888-704-5290.
POLARIS INDUSTRIES, INC.Manufacturer number V-12-01View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Engine
Filed Jun 14, 2024

I pulled onto a main road through a busy intersection and shifted through the gears under normal load. Upon shifting from 4th into 5th gear one of the C clips failed causing devastating damage to the transmission gears. The bike jerked and locked up for a moment but I was able to keep it under control and slow down to a stop. There was no warning or symptoms up to this point. My safety and the safety of others were put at risk with this failure. I was fortunate enough to keep control of the bike to slow down. You can tell it is a c clip issue because after the failure, tilting the bike to the right results in a clacking sound of the gears smacking each other. I am a part of a large Victory online community and there are so many people having the same issue. Total engines are being grenaded due to Polaris’ use of a poor quality clip to hold the gears in place. Being that motor and transmission are one unit, it requires an entire engine tear down to split the engine case and access the damaged gears. These gears then have to be replaced and the failed clip upgraded to a better quality clip. Polaris needs to issue a recall on these c clips for the safety of everybody!

NHTSA ID
11594420
Incident
Jan 3, 2024
Body & structure
Filed Sep 29, 2014

I HAVE NOTICED THE LATCHING MECHANISM ON THE SADDLEBAG IS WEARING PREMATURELY. THE RIGHT SIDE BAG HAS MORE NOTICEABLE WEAR THAN THE LEFT SADDLEBAG. IT APPEARS THAT THE SOFT METAL IS BEING WORN FROM THE LATCH STRIKER HOOP. AT THE CURRENT WEAR RATE IT MAY ONLY LAST ANOTHER YEAR BEFORE THE SADDLEBAG MAY OPEN DURING VEHICLE OPERATION CAUSING UNDETERMINED REACTION FROM THE DRIVER OR VEHICLE FOLLOWING IN AN ATTEMPT TO AVOID THE BAG CONTENTS. *TR

NHTSA ID
10639993
Incident
Jul 1, 2014
Mileage
7,000 mi
Other / unspecified
Filed Aug 31, 2014

RECALL NUMBER 13E-048 LOCK AND RIDE BACK REST AND LUGGAGE RACK. NOTIFIED IN DECEMBER 2013 ABOUT RECALL. NOTIFIED IN APRIL 2014 THAT PARTS WERE AVAILABLE FOR REPAIR. AS OF SEPTEMBER 2014 (9 MOS AFTER NOTIFICATION) DEALER STILL DOES NOT HAVE PARTS FROM VICTORY FOR THE REPAIR. BEEN LIED TO ABOUT THIS FOR MONTHS. CALLED CUSTOMER SERVICE FOR VICTORY. WHO TOLD ME TO CALL THE DEALER. DEALER CAN NOT GET THE PARTS. *TR

NHTSA ID
10629683
Incident
Dec 2, 2013
Other / unspecified
Filed Aug 4, 2014

TL* THE CONTACT OWNS A 2012 VICTORY CROSS ROADS. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V457000 (EQUIPMENT) AND THAT THE PART WAS AVAILABLE TO PERFORM THE REPAIR, BUT THAT THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10618733
Incident
Sep 15, 2013

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VSA-15-01 R01

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

V-17-02

ENGINE AND ENGINE COOLING; EQUIPMENT; SERVICE BRAKES

Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increased catalytic converter temperatures causing the retention clip securing the rear brake line to melt. In extreme cases, the retention clip may melt onto the catalytic converter, and increasing the risk of brake line damage.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

VSA-15-01 R02

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

TSB-V-14-01

EQUIPMENT

VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Victory Cross Roads by model year
YearComplaintsRecallsInvestigationsIssue Index
2017010—
2016010—
2015010—
2014120—
2013030—
2012Viewing420—
2011310—
2010010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.