RoadVitals

2011 Victory Cross Roads

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 15, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 12, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2011 Victory Cross Roads, most frequently naming the other / unspecified, electrical and engine categories. 1 safety recall has been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified233.3%
  • Electrical116.7%
  • Engine116.7%
  • Exterior lighting116.7%
  • Suspension116.7%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V647000

ENGINE AND ENGINE COOLING:ENGINE; SERVICE BRAKES, HYDRAULIC

Oct 12, 2017
26,182 units potentially affected
The defect: Polaris Industries, Inc. (Polaris) is recalling certain 2010-2017 Victory Cross Country, Cross Country Tour, Cross Roads, Magnum, and Hard Ball motorcycles. If the engine misfires, continued riding may result in heat from the catalytic converter melting the rear brake line and nearby wiring.
The risk: A melted rear brake line can reduce braking performance, increasing the risk of a crash.
The remedy: Polaris will notify owners, and dealers will re-route the brake line away from the exhaust catalyst, free of charge. The recall began on November 8, 2017. Owners may contact Polaris customer service at 1-877-737-7172. Polaris' number for this recall is V-17-02.
Polaris Industries, Inc.Manufacturer number V-17-02View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecifiedSuspension
Filed Aug 15, 2016

TL* THE CONTACT OWNS A 2011 VICTORY CROSS ROADS MOTORCYCLE. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR WHEEL PULLEY FAILED AND CAUSED BOLTS TO FRACTURE IN THE REAR WHEEL AND THE SWING ARM TO BECOME PARTIALLY FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,700. UPDATED 10/04/16*LJ *TR

NHTSA ID
10896048
Incident
Aug 13, 2016
Mileage
16,700 mi
Other / unspecified
Filed Jun 16, 2014

TL* THE CONTACT OWNS A 2011 VICTORY CROSS ROADS. THE CONTACT STATED WHILE DRIVING 55 MPH THE LEFT SADDLE BAG FLEW OFF. THE QUICK RELEASE PIN THAT HOLDS THE SADDLE BAG WAS NOT LOCKED IN PLACE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

NHTSA ID
10598647
Incident
Jun 14, 2014
Mileage
14,000 mi
ElectricalEngineExterior lighting
Filed Sep 9, 2013

WHILE GOING 60 MPH 4 SEPARATE TIMES IN ONE 250 MILE TRIP. THE BIKE JUST SHUT DOWN. NO POWER NO READING ON SPEEDOMETER, NO NOTHING. THEN 15- 20 SECOND LATER EVERYTHING CAME BACK UP. BIKE RESTARTED. SPEEDOMETER WENT TO ZERO THEN UP TO WERE IT SHOULD BE AND THE LIGHTS AND ODOMETER AND INFO CENTER CAME BACK UP. I WAS TRYING TO PULL OVER AT THE TIME WHEN IT CAME BACK UP. NO OTHER WARNINGS, ISSUES OR INDICATIONS. IT JUST SHUT DOWN. ONE OF THE TIMES I WAS BEING TAILGATED, IT GOT HAIRY FOR A FEW SECONDS THERE. NO POWER NO LIGHTS NO TURN SIGNALS JUST SHUT DOWN COMPLETELY. THIS WAS ON A FLAT ROAD GOING STRAIGHT WITH MY WIFE ON THE BACK. *TR

NHTSA ID
10542670
Incident
Sep 8, 2013
Mileage
3,200 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VSA-15-01 R01

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2015 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

V-17-02

ENGINE AND ENGINE COOLING; EQUIPMENT; SERVICE BRAKES

Victory engineering has determined that some Cross Country, Cross Country Tour, Cross Roads, Magnum and Hard Ball models may experience damage to the rear brake line. Motorcycles experiencing prolonged misfire conditions may produce increased catalytic converter temperatures causing the retention clip securing the rear brake line to melt. In extreme cases, the retention clip may melt onto the catalytic converter, and increasing the risk of brake line damage.

SAF-16-01

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.

VSA-15-01 R02

EQUIPMENT; LATCHES/LOCKS/LINKAGES

Victory Motorcycle has learned that a potential issue may exist in some 2010-2016 Victory Cross Country / Cross Roads / Magnum / Hard-Ball saddlebag lock assemblies. This Service Advisory has been released to communicate a process which enables dealers to assist customers and repair qualified motorcycles without requiring pre-authorization from Victory Motorcycle.

TSB-V-14-01

EQUIPMENT

VICTORY MC: A DEFECT IN CHASSIS MOUNTING POINT, MAY CRACK WHEN USED WITH ACCESSORY LUGGAGE RACK OF PASSENGER BACKREST AND WOULD LOSE SUPPORT FOR PASSENGER TO REMAIN ON MOTORCYCLE. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Victory Cross Roads by model year
YearComplaintsRecallsInvestigationsIssue Index
2017010—
2016010—
2015010—
2014120—
2013030—
2012420—
2011Viewing310—
2010010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.