RoadVitals

2011 Chevrolet Express 2500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Dec 27, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
3 injuries, 0 deaths reported

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2011 Chevrolet Express 2500, most frequently naming the airbags, brakes and fuel system categories. 316 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags133.3%
  • Brakes133.3%
  • Fuel system133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Airbags
Filed Dec 27, 2016
Crash reported1 injury reported

TL* THE CONTACT OWNS A 2011 CHEVROLET EXPRESS 2500. THE CONTACT STATED THAT WHILE AT A RED LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CARGO VAN. THE AIR BAGS DID NOT DEPLOY AND A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, NECK AND THORACIC REGION WHICH REQUIRED CONTINUOUS MEDICAL ATTENTION AND SURGERY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE WAS 64,000. THE VIN WAS NOT AVAILABLE.

NHTSA ID
10937655
Incident
Aug 11, 2015
Mileage
64,000 mi
Fuel system
Filed Feb 27, 2015

WE'VE HAD THREE SEPARATE CHEVY EXPRESS CNG VANS EXPERIENCE SIGNIFICANT RELEASES OF COMPRESSED NATURAL GAS ON EIGHT SEPARATE OCCASIONS OVER THE PAST THREE YEARS. THE RELEASES OCCUR WHILE FUELING THE VEHICLES IN VERY COLD WEATHER. GM HAS REPLACED SOME OF THE CNG TANKS, BUT THE RELEASES CONTINUE TO OCCUR. GM BELIEVES THE RELEASES ARE RELATED TO CNG TANK VALVE O-RING FAILURES, BUT THEY HAVE MADE NO FORMAL RESPONSE AT THIS POINT. TWO OF OUR VANS HAVE BEEN IDLE FOR WEEKS AS A RESULT OF THE LEAKING TANKS. *TR

NHTSA ID
10691045
Incident
Jan 15, 2015
Mileage
35,658 mi
Brakes
Filed Mar 14, 2012
Crash reported2 injuries reported

WE BOUGHT A NEW CHEV 2500 WORK VAN. ; EMPLOYEE APPLIED BRAKES AND HAD NO BRAKES OR STEERING . AS A RESULT RAN INTO THE BACK OF ANOTHER VEHICLE. APPROX DAMAGE IS OVER 9000 ; TWO EMPLOYEEES WERE TAKEN TO THE HOSPITAL. THIS VEHICLE ONLY HAD 4800 MILES; HAD TO BE SOMETYPE OF FACTORY PROBLEM. WE CURRENTLY HAVE ANOTHER 2009 CHEV. 2500 WORK VAN; WE LOST THE POWER STEERING AND BRAKES AT APPROX. 25,000 MILES; BUT, THERE WAS NO ACCIDENT. WE HAVE 2 OF THESE VANS AND BOTH OF THEM HAVE HAD A SERIOUS / MAJOR BRAKE PROBLEM. HAS TO BE A FACTORY DEFECT. *TR

NHTSA ID
10451661
Incident
Mar 13, 2012
Mileage
4,800 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP6104

This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIP4902U

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5214G

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center. If valid vibration frequency or Road Force Variation data has been collected and a repair attempt does not correct the customer complaint, contact General Motors Technical Assistance Center for further support. For any vehicles that remains unrepaired after being at the dealer for three days or more and a related bulletin or PI is not found, contact General Motors Technical Assistance Center for further support.

13598

New Vehicle Monitoring Programs Section in IVH

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 2500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2024000—
2023110—
2019000—
2018000—
2017000—
2016000—
2015000—
2014000—
2013000—
2012000—
2011Viewing300—
2010700—
2009200—
2008700—
2007700—
2006130037.7
2005910—
2004820—
2003121134.7
2002110—
2001210—
2000210—
1999010—
1998300—
1997000—
1996000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.