RoadVitals

2023 Chevrolet Express 2500

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Sep 9, 2024
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Dec 17, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2023 Chevrolet Express 2500, most frequently naming the engine and powertrain (other) categories. 1 safety recall has been issued covering this model year; and 344 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine150.0%
  • Powertrain (other)150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V876000

EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

Dec 17, 2025
86 units potentially affected
The defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
The risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
The remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Rollx VansView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

EnginePowertrain (other)
Filed Sep 9, 2024

The contact owns a 2023 Chevrolet Express 2500. The contact stated that while driving at undisclosed speeds, there was transmission fluid leaking on the ground. The engine warning light was illuminated. The contact's husband, who is a mechanic, informed her that the 4-wheel drive shaft was rubbing on the cooling lines and had burned a hole into the cooling lines. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 3,100.

NHTSA ID
11613400
Incident
Sep 7, 2024
Mileage
3,100 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT5966F

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

PIT6519

This preliminary information is to inform technicians and customers that the voice command will be inoperative when trying to open applications. Engineering is investigating and this PI will be converted to a bulletin when a repair is available.

PIC6540J

This Preliminary information communicates to dealers a procedure to reset the radio.

PIC6423A

Pi created to provide GM dealers with information on gathering information for projection issue

PIC6540H

This Preliminary information communicates to dealers a procedure to reset the radio.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Chevrolet Express 2500 by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2024000—
2023Viewing110—
2019000—
2018000—
2017000—
2016000—
2015000—
2014000—
2013000—
2012000—
2011300—
2010700—
2009200—
2008700—
2007700—
2006130037.7
2005910—
2004820—
2003121134.7
2002110—
2001210—
2000210—
1999010—
1998300—
1997000—
1996000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.