2021 Volkswagen Arteon Problems

Date: March 9, 2026 FORMAL COMPLAINT: Safety Concern Regarding Unintended Acceleration** Vehicle Information: Year/Make/Model: 2021 Volkswagen Arteon VIN: [XXX] Purchased From: Clay Cooley Volkswagen (October 2024) To Whom It May Concern, I am writing to formally report a series of escalating electrical and mechanical failures regarding my 2021 Volkswagen Arteon. While the vehicle initially presented minor electrical glitches, the situation has recently devolved into a severe safety hazard that puts my life, and the lives of others, at risk. Timeline of Issues: Since my purchase in October 2024, I have experienced the following: * Infotainment Failure: The radio display frequently fails to render images or remains unresponsive. * Key Recognition Issues: The vehicle intermittently fails to recognize the key fob is present, leading to ignition delays. * Unintended Acceleration: Most critically, as of today, [XXX], the vehicle has spontaneously accelerated three times immediately upon being shifted from Park into Drive, without any input on the accelerator pedal. Urgent Safety Request The sudden, unexpected acceleration is a catastrophic failure of the vehicle's drive system. I no longer feel safe operating this vehicle, nor do I feel comfortable allowing my family to use it. This is a critical liability that must be addressed before an accident results in property damage, injury, or loss of life. I am requesting an immediate investigation into these malfunctions. I expect a prompt response regarding: 1. A safe method for transporting the vehicle to a certified technician (towing). 2. A comprehensive diagnostic review of the Electronic Control Unit (ECU) and throttle assembly. 3. The provision of a safe loaner vehicle while these life-threatening defects are remediat INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TRAVEL ASSIST ALERT KEEPS GOING OFF FOR NO REASON. IT IS VERY ANNOYING

Several of the tires showing delamination according to the dealership. Extremely hazardous to drive on tires as is. Manufacturer (Continental) advised me on 9/25/2025 they would replace 5 tires (car purchased new, came with full size spare). Continental representative give me their contact information and stated that they would have to deal directly with the dealership in order to complete the process. Dealership is stating to me at this point I will have to purchase the tires, the manufacturer will reimburse used them and they in turn will reimburse me. The dealer is in possession of my vehicle since Friday, 9/26/25 because they told me Ithe vehicle had to be on their premises before they could initiate the work order. Additionally on the evening of 9/26/25, the dealership personnel left the sunroof of my car fully open, there was a downpour of rain for several hours, causing water to enter the car (what the damages are as a result has not been relayed to me nor has the dealership order the tires to replace the defective ones.

Bubbles on sidewall of all tires, some multiple bubbles. Rotated on schedule, freeway driving.

Date: March 9, 2026 FORMAL COMPLAINT: Safety Concern Regarding Unintended Acceleration** Vehicle Information: Year/Make/Model: 2021 Volkswagen Arteon VIN: [XXX] Purchased From: Clay Cooley Volkswagen (October 2024) To Whom It May Concern, I am writing to formally report a series of escalating electrical and mechanical failures regarding my 2021 Volkswagen Arteon. While the vehicle initially presented minor electrical glitches, the situation has recently devolved into a severe safety hazard that puts my life, and the lives of others, at risk. Timeline of Issues: Since my purchase in October 2024, I have experienced the following: * Infotainment Failure: The radio display frequently fails to render images or remains unresponsive. * Key Recognition Issues: The vehicle intermittently fails to recognize the key fob is present, leading to ignition delays. * Unintended Acceleration: Most critically, as of today, [XXX], the vehicle has spontaneously accelerated three times immediately upon being shifted from Park into Drive, without any input on the accelerator pedal. Urgent Safety Request The sudden, unexpected acceleration is a catastrophic failure of the vehicle's drive system. I no longer feel safe operating this vehicle, nor do I feel comfortable allowing my family to use it. This is a critical liability that must be addressed before an accident results in property damage, injury, or loss of life. I am requesting an immediate investigation into these malfunctions. I expect a prompt response regarding: 1. A safe method for transporting the vehicle to a certified technician (towing). 2. A comprehensive diagnostic review of the Electronic Control Unit (ECU) and throttle assembly. 3. The provision of a safe loaner vehicle while these life-threatening defects are remediat INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The infotainment system begins to lag after being connect for >30 minutes. The touch screen stops responding to immediate inputs and takes up to 15 seconds to respond. Soon after, the screen will go black and not display any information when connected to CarPlay. Controls become very slow to respond and the map colors and images becomes scrambled making the driver spend a much longer period of time trying to navigate safely. To correct the issue, the vehicle must be turned off.

Front passenger side has bubble detected inside the tire sidewall at around 7600 miles.

The contact owns a 2021 Volkswagen Arteon. The contact stated that while driving approximately 18 to 23 MPH, there was a loud clanking noise coming from the engine. The air bag warning light illuminated. The vehicle was towed to the dealer but was not yet diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 6,000.

The contact owns a 2021 Volkswagen Arteon. The contact stated that while driving approximately 18 to 23 MPH, there was a loud clanking noise coming from the engine. The air bag warning light illuminated. The vehicle was towed to the dealer but was not yet diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 6,000.

I bought this car month and a half ago and at night I have people flashing me almost all the time, thinking I am driving with high beams on. When I drive with my normal lights on they will light all the traffic signs on and I can see on the highway dividers that reflection of the light is slightly going upwards. When I switch from normal to high beam I can barely see any difference on the road itself. The most of my high beams go up in tree branches. I have talked to VW dealership couple of times about it and took my car in there and they are refusing to lower my lights. They argue that LEDs are brighter than regular lights ( which I understand that) but they are ignoring the issues I am telling them what is going on with my lights. They are saying the lights are in VW specs and that they compared it to same model against the wall and it is the same level. I doubt they did properly measurement of my beams but just did quick comperasmant to another same make and model instead. The car is obviously under the factory warranty but they are refusing to touch it because according to them it is in specs. I know VW had issues with headlight adjustment couple years back on some other models and I think this model is also faulty with adjustment. I hate blinding people at night. I dont know what to do because I really dont want to pay out of my pocket for the adjustment when the car is under factory warranty.