2010 Volkswagen Eos Airbags Problems

LAST WEEK, WHILE TURNING INTO OUR DRIVEWAY, THE STEERING WHEEL MADE A SOUND LIKE RUBBER GRINDING. IMMEDIATELY, AN ERROR MESSAGE APPEARED INDICATING AN AIRBAG FAILURE. THE FOLLOWING DAY, WHILE DRIVING ON A 4-LANE HIGHWAY, ANOTHER VEHICLE BEGAN A LANE CHANGE WHILE I WAS IN ITS BLIND SPOT. I APPLIED THE BRAKES, AND ATTEMPTED TO SOUND THE HORN TO ALERT THE OTHER MOTORIST TO AVOID COLLISION, HOWEVER THE CAR'S HORN FAILED. THE ACCIDENT WAS AVOIDED, BUT THE EXPERIENCE WAS UNNERVING. MY WIFE TOOK THE VEHICLE TO A LOCAL VW SERVICE CENTER ON 10/5/18, AND WAS TOLD THE FAILURE WAS RELATED TO AN ISSUE WITH THE CLOCK SPRING, A REPAIR WHICH SHE WAS TOLD WAS UNCOVERED BY RECALL. WE WERE A LITTLE SUSPICIOUS, BECAUSE THE DEALER HAD JUST PERFORMED A TAKATA AIRBAG RECALL SERVICE IN FEBRUARY, THEN TODAY WE RECEIVED ANOTHER RECALL NOTICE REGARDING THE AIRBAG BUT NOT THIS RELATED ISSUE. SOME INVESTIGATION IN ONLINE PUBLICATIONS LIKE FORBES, INDICATED THAT THERE WAS A RECALL FOR THE CLOCK SPRING IN 2015, WITH THIS VEHICLE LISTED IN THE MODEL LIST AND PRODUCTION DATES. HOWEVER, VW DOES NOT LIST THIS RECALL UNDER OUR VIN NUMBER. AGAIN WE ARE SUSPICIOUS. IT IS OUR FEELING THAT THE FAILURE OF THE CLOCK SPRING, AFFECTING THE SAFETY FEATURES OF THE DRIVER'S AIR BAG AND THE CAR HORN (THE HORN IS NOT BROKEN, THE CLOCK SPRING IS), POSES A MOTORIST SAFETY RISK TO THIS AND OTHER VEHICLES IN TRAFFIC.

NHTSA ID

11138782

Incident

Sep 27, 2018

Mileage

56,200 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT CALLED ROMANO VOLKSWAGEN AT 315-637-4491 (5431 N BURDICK ST, FAYETTEVILLE, NY 13066) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11118915

Incident

Mar 15, 2018

I HAVE REPLACED MY CLOCK SPRING TWICE IN 3 YEARS, AT THE SAME DEALERSHIP, SOUTHEAST VW IN SANTA ANA, CA. MY STEERING WHEEL WILL MAKE A NOISE AND ALL CONTROLS WILL STOP WORKING AND AIRBAG LIGHT WILL TURN ON. I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND THEY ARE NOW STATING THE CLOCK SPRING IS BROKEN AND ARE WANTING TO CHARGE ME $541.

NHTSA ID

11065871

Incident

Jan 30, 2018

Mileage

109,000 mi

CLOCKSPRING FAILED AFTER RECALL, CAUSING THE AIRBAGS TO BE INOPERABLE AS WELL AS THE HORN AND OTHER SAFETY FEATURES

NHTSA ID

11064701

Incident

Dec 20, 2017

Mileage

41,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER INFORMED THE CONTACT THAT PRIORITY ZONES WERE PROVIDED BY NHTSA AND THE PRIORITY GROUP THAT THE CONTACT WAS IN WAS SLATED FOR SEPTEMBER 30TH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10979643

Incident

Feb 9, 2016

TAKATA RECALL: MY CALL WAS RECALLED IN FEBRUARY OF 2016 FOR REPLACEMENT OF THE AIR BAG INFLATOR. AFTER NUMEROUS CALL TO REQUEST THE NEW PART & AFTER CHECKING IN PERSON AT THE NORM REEVES VOLKSWAGEN DEALERSHIP (IRVINE, CA) IN NOVEMBER OF 2016, THEY STILL CANNOT REMEDY THE SITUATION. THE DEALERSHIP CLAIMS THAT IT ONLY RECEIVES A FEW PARTS EACH WEEK! THEY JUST TODAY (4-3-17) PUT ME ON A LIST AND WILL SUPPOSEDLY CALL WHEN THE PART COMES IN FOR MY MAKE & MODEL. FOR A LIFE THREATENING RECALL SITUATION, THIS IS COMPLETELY UNACCEPTABLE!! WHY DIDN'T THEY PUT ME ON "THE LIST" WHEN I CALLED THE PRIOR TIME? OR WHEN I COMPLAINED IN PERSON DURING MY SERVICE LAST NOVEMBER? VOLKSWAGEN OBVIOUSLY DOES NOT CONSIDER THIS RECALL A PRIORITY. PLEASE PRESSURE THEM TO REPLACE THESE DEFECTIVE INFLATORS IMMEDIATELY!!

NHTSA ID

10970165

Incident

Feb 9, 2016

Mileage

7,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10968615

Incident

Feb 9, 2016

TAKATA RECALL NOT REMEDIED BY VW. LOCAL DEALER HAS NO PARTS FOR THIS RECALL

NHTSA ID

10960096

Incident

Feb 1, 2016

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 05/11/17 *BF UPDATED 11/3/2017*JS

NHTSA ID

10958941

Incident

Jul 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *CN

NHTSA ID

10958358

Incident

Mar 2, 2016

I'M CONCERNED WHEN THIS SAFETY RECALL WILL BE INITIATED TO FIX THE AIRBAG ISSUE? MY AIRBAG LIGHT IS ON.

NHTSA ID

10939633

Incident

Dec 3, 2016

Mileage

55,000 mi

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/27/17*LJ UPDATED 01/31/17.*JB

NHTSA ID

10935081

Incident

Dec 13, 2016

TAKATA RECALL. RECALLED 2/9/2016, REMEDY NOT YET AVAILABLE PER MANUFACTURER.WE RESIDE IN TEXAS WHICH HAS BEEN REPORTED AS A STATE AT MOST RISK OF RUPTURE.

NHTSA ID

10934931

Incident

Dec 13, 2016

TAKATA RECALL

NHTSA ID

10926773

Incident

Nov 17, 2016

Mileage

44,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN KOMFORT (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10923965

Incident

Apr 1, 2016

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10920288

Incident

Apr 11, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/17*LJ UPDATED 02/14/17.*JB

NHTSA ID

10919857

Incident

Apr 18, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/29/16*LJ *TR

NHTSA ID

10908850

Incident

Sep 23, 2016

TAKATA RECALL - I RECEIVED NOTICE 6 MONTHS AGO THAT MY AIRBAG HAS BEEN PLACED ON THE RECALL LIST AND A REPLACEMENT IS STILL UNAVAILABLE. 6 MONTHS SHOULD BE MORE THAN ADEQUATE TIME TO GET THE REPLACEMENT. WHY IS THIS TAKING SO LONG? I LOGGED ONTO THIS WEBSITE BECAUSE THIS IS WHERE THE DOCUMENTS I RECEIVED DIRECTS ME TO GO IF I "STILL CANNOT OBTAIN SATISFACTION YOU MAY FILE A COMPLAINT...".

NHTSA ID

10907158

Incident

Apr 1, 2016

NHTSA RECALL NUMBER: 16V078, MANUFACTURER RECALL NUMBER: 69M9 HAS NOT BEEN IMPLEMENTED. I HAVE NOT RECEIVED A CALL FOR THE IMPLEMENTATION FROM THE DEALER.

NHTSA ID

10903269

Incident

Sep 2, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

NHTSA ID

10898938

Incident

Apr 19, 2016

TAKATA RECALL. I CALLED MY VW DEALER TO ASK ABOUT WHEN THE RECALL REPLACEMENT AIRBAG WOULD BE READY. THEY SAID IT WOULDN'T BE READY FOR "A FEW MONTHS" YET. THIS SEEMS LIKE AN UNREASONABLE AMOUNT OF TIME FOR A RECALL ANNOUNCED IN FEBRUARY WHICH COULD RESULT IN "SERIOUS INJURY OR DEATH".

NHTSA ID

10895887

Incident

Aug 15, 2016

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10881903

Incident

Jun 30, 2016

DRIVER'S SEAT AIRBAG IS DEFECTIVE. THIS WAS DISCOVERED WHEN THE VW DEALER REPAIRED THE STEERING WHEEL AIRBAG ON RECALL. I'VE RESEARCHED THE SEAT AIRBAG AND TAKEN TO AN INDEPENDENT MASTER AUTO MECHANIC WHO TOLD ME THE WIRING TO THE SEAT AIRBAG IS GETTING CAUGHT ON THE DRIVERS SEAT TRACK. DEFINITELY, AN ASSEMBLY DESIGN DEFECT THAT VW REFUSES TO ACKNOWLEDGE. THERE IS AN INTERNET FULL OF IDENTICAL DRIVER'S SEAT AIRBAG ISSUES.

NHTSA ID

10783224

Incident

Oct 16, 2015

Mileage

70,000 mi