2010 Volkswagen Eos Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2010 Volkswagen Eos, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags2429.6%
- Powertrain (other)2125.9%
- Engine1012.3%
- Brakes78.6%
- Electrical56.2%
- Fuel system33.7%
- Steering33.7%
- Exterior lighting22.5%
- Driver assistance22.5%
- Other / unspecified11.2%
- Body & structure11.2%
- Visibility11.2%
- Transmission11.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
LAST WEEK, WHILE TURNING INTO OUR DRIVEWAY, THE STEERING WHEEL MADE A SOUND LIKE RUBBER GRINDING. IMMEDIATELY, AN ERROR MESSAGE APPEARED INDICATING AN AIRBAG FAILURE. THE FOLLOWING DAY, WHILE DRIVING ON A 4-LANE HIGHWAY, ANOTHER VEHICLE BEGAN A LANE CHANGE WHILE I WAS IN ITS BLIND SPOT. I APPLIED THE BRAKES, AND ATTEMPTED TO SOUND THE HORN TO ALERT THE OTHER MOTORIST TO AVOID COLLISION, HOWEVER THE CAR'S HORN FAILED. THE ACCIDENT WAS AVOIDED, BUT THE EXPERIENCE WAS UNNERVING. MY WIFE TOOK THE VEHICLE TO A LOCAL VW SERVICE CENTER ON 10/5/18, AND WAS TOLD THE FAILURE WAS RELATED TO AN ISSUE WITH THE CLOCK SPRING, A REPAIR WHICH SHE WAS TOLD WAS UNCOVERED BY RECALL. WE WERE A LITTLE SUSPICIOUS, BECAUSE THE DEALER HAD JUST PERFORMED A TAKATA AIRBAG RECALL SERVICE IN FEBRUARY, THEN TODAY WE RECEIVED ANOTHER RECALL NOTICE REGARDING THE AIRBAG BUT NOT THIS RELATED ISSUE. SOME INVESTIGATION IN ONLINE PUBLICATIONS LIKE FORBES, INDICATED THAT THERE WAS A RECALL FOR THE CLOCK SPRING IN 2015, WITH THIS VEHICLE LISTED IN THE MODEL LIST AND PRODUCTION DATES. HOWEVER, VW DOES NOT LIST THIS RECALL UNDER OUR VIN NUMBER. AGAIN WE ARE SUSPICIOUS. IT IS OUR FEELING THAT THE FAILURE OF THE CLOCK SPRING, AFFECTING THE SAFETY FEATURES OF THE DRIVER'S AIR BAG AND THE CAR HORN (THE HORN IS NOT BROKEN, THE CLOCK SPRING IS), POSES A MOTORIST SAFETY RISK TO THIS AND OTHER VEHICLES IN TRAFFIC.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT CALLED ROMANO VOLKSWAGEN AT 315-637-4491 (5431 N BURDICK ST, FAYETTEVILLE, NY 13066) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The contact owns a 2010 Volkswagen EOS. The contact stated while coming to a complete stop, the vehicle stalled. The message "Transmission Overheating. See Owner’s Manual" was displayed. The contact turned off and restarted the vehicle. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. However, the failure reoccurred increasingly while driving. The vehicle was taken back to the dealer who informed the contact that they could not duplicate the failure. The contact associated the failure with NHTSA Campaign Number: 09V333000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up with the dealer. The failure mileage was approximately 149,000.
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The contact had the vehicle towed to a dealer where the water pump was replaced. She also stated that the ABS warning light had illuminated on the instrument panel which resulted in the engine not starting. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired for the ABS failure. The failure mileage was approximately 50,000. The VIN was not available.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
Drove the car to the bank when trying to leave the car would not start. We towed the car to the volkswagen dealership `and they said it the engine and some other faults totaling over $21000.00 Now the car is back home and not repaired.
THE CAR GEAR PRNDS FLASHES. THE CAR DOESNT DO INTO GEAR. WHEN PUT IN REVERSE, THE CAR STAYS IN NEUTRAL. VERY DANGEROUS SITUATIONS CAN ARISE IN THE HIGHWAY SOMETIMES THE CAR FAILS. NEEDS TO BE RESTARTED.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The contact had the vehicle towed to a dealer where the water pump was replaced. She also stated that the ABS warning light had illuminated on the instrument panel which resulted in the engine not starting. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired for the ABS failure. The failure mileage was approximately 50,000. The VIN was not available.
ABS CONTROL MODULE IS DISPLAYING FAULT CODE 01130; THIS IS A RECALL ON CERTAIN VW AND AUDI'S MANUFACTURED IN 2009 THRU 2014. CAR IS SKIDDING ON WET ROAD AS THIS AFFECTS TRACTION CONTROL, TOO. HAS VW CONSIDERED A BROADER RECALL OF THE ABS MODULE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
LAST WEEK, WHILE TURNING INTO OUR DRIVEWAY, THE STEERING WHEEL MADE A SOUND LIKE RUBBER GRINDING. IMMEDIATELY, AN ERROR MESSAGE APPEARED INDICATING AN AIRBAG FAILURE. THE FOLLOWING DAY, WHILE DRIVING ON A 4-LANE HIGHWAY, ANOTHER VEHICLE BEGAN A LANE CHANGE WHILE I WAS IN ITS BLIND SPOT. I APPLIED THE BRAKES, AND ATTEMPTED TO SOUND THE HORN TO ALERT THE OTHER MOTORIST TO AVOID COLLISION, HOWEVER THE CAR'S HORN FAILED. THE ACCIDENT WAS AVOIDED, BUT THE EXPERIENCE WAS UNNERVING. MY WIFE TOOK THE VEHICLE TO A LOCAL VW SERVICE CENTER ON 10/5/18, AND WAS TOLD THE FAILURE WAS RELATED TO AN ISSUE WITH THE CLOCK SPRING, A REPAIR WHICH SHE WAS TOLD WAS UNCOVERED BY RECALL. WE WERE A LITTLE SUSPICIOUS, BECAUSE THE DEALER HAD JUST PERFORMED A TAKATA AIRBAG RECALL SERVICE IN FEBRUARY, THEN TODAY WE RECEIVED ANOTHER RECALL NOTICE REGARDING THE AIRBAG BUT NOT THIS RELATED ISSUE. SOME INVESTIGATION IN ONLINE PUBLICATIONS LIKE FORBES, INDICATED THAT THERE WAS A RECALL FOR THE CLOCK SPRING IN 2015, WITH THIS VEHICLE LISTED IN THE MODEL LIST AND PRODUCTION DATES. HOWEVER, VW DOES NOT LIST THIS RECALL UNDER OUR VIN NUMBER. AGAIN WE ARE SUSPICIOUS. IT IS OUR FEELING THAT THE FAILURE OF THE CLOCK SPRING, AFFECTING THE SAFETY FEATURES OF THE DRIVER'S AIR BAG AND THE CAR HORN (THE HORN IS NOT BROKEN, THE CLOCK SPRING IS), POSES A MOTORIST SAFETY RISK TO THIS AND OTHER VEHICLES IN TRAFFIC.
CLOCKSPRING FAILED AFTER RECALL, CAUSING THE AIRBAGS TO BE INOPERABLE AS WELL AS THE HORN AND OTHER SAFETY FEATURES
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
THE CHECK ENGINE LIGHT COMING ON DUE TO FAIL TURBO UNDERCHARGE VALVE, THE VALVE HAS A RUBBER SEALS THAT IS KNOW LEAK OR BREAK. THE MANUFACTORY HAS REDESIGN THE VALVE. THE AUTOMOBILE WILL STALL OR NOT GAIN ENOUGH ENGINE POWER.
I HAVE BEEN EXPERIENCING A SUDDEN & COMPLETE LOSS OF POWER WHILE DRIVING BETWEEN 0-40 MPH ON NUMEROUS AND CONTINUING OCCASIONS (2010 VW EOS LUX). THE PROBLEM STARTED AT ABOUT 60,000 MILES, LASTS ABOUT 4-5 SECONDS AT A TIME, AND OCCURS RANDOMLY. PERHAPS THE MOST COMMON SPEED DURING THE OCCURRENCES IS ABOUT 25 MPH. BECAUSE THE VW DEALERSHIP CANNOT REPLICATE THE PROBLEM, THEY REFUSE TO TAKE ANY ACTION. I HAVE COMPLAINED ABOUT THIS DSG TRANSMISSION DURING MY ENTIRE OWNERSHIP (ORIGINAL OWNER). I HAVE ALWAYS BELIEVED IT WAS DEFECTIVE SINCE IT HAS ALWAYS HAD AN UNREASONABLE AND SIGNIFICANT LACK OF ACCELERATION OR TURBO LAG (0-5 MPH). I PURCHASED THE VEHICLE IN OREGON AND NOW LIVE IN SOUTHERN CALIFORNIA. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
SEPT 20515 - SAFETY RECALL 69L2 - STEERING WHEEL CLOCK SPRING, REPLACED 2016 - WENT OUT AGAIN 9-20, 5 YEARS LATER. VW DENIED REPLACEMENT AS IT IS NOT CONSIDERED A SAFETY ISSUE AND THE AIRBAG LIGHT DOESN'T STAY ON. THE HORN, DOESN'T WORK, OR OTHER CONTROL ON STEERING COLUMN. STEERING WHEEL STARTED SQUEAKING IN AUG. 2020. IT STARED AS I WAS DRIVING, HAD TO USE HORN TO STOP SOMEONE FROM BACKING INTO ME AND IT DIDN'T WORK, THOUGHT I PERHAPS DIDN'T PRESS HORN HARD ENOUGH, NOT THE CASE, IT HAPPENED AGAIN. ALSO, CRUISE CONTROL, RADIO, ETC. ANYTHING CONTROLLED BY STEERING WHEEL DO NOT WORK. I NEED TO PAY FOR REPAIRS. ALSO THE "AMBIENT TEMP SENSOR" STOPPED WORKING, REPLACED I HAD TO PAY.
I HAVE REPLACED MY CLOCK SPRING TWICE IN 3 YEARS, AT THE SAME DEALERSHIP, SOUTHEAST VW IN SANTA ANA, CA. MY STEERING WHEEL WILL MAKE A NOISE AND ALL CONTROLS WILL STOP WORKING AND AIRBAG LIGHT WILL TURN ON. I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND THEY ARE NOW STATING THE CLOCK SPRING IS BROKEN AND ARE WANTING TO CHARGE ME $541.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
DRIVING DOWN THE ROAD AND MULTIPLE EXTERIOR LIGHTS STARTED GOING OUT INCLUDING HEADLIGHTS, BRAKE LIGHTS, FOG LIGHTS. LIGHTS CONTINUED TO GO IN AND OUT. TOOK CAR TO VW DEALERSHIP. IT WAS FOUND THE FUSE AND FUSEBOX WERE MELTED. OTHER VW MODELS HAVE BEEN RECALLED. THE VW EOS IS NOT RECALLED DUE TO THE MELTING FUSE BOX. THE DEALERSHIP SAID THIS IS RARE TO HAPPEN. VW CUSTOMER SERVICE WILL NOT COVER ANY OF THE COSTS DUE TO THE FUSE AND FUSE BOX MELTING. THIS IS A SAFETY CONCERN.
WHILE MY WIFE WAS DRIVING HOME FROM WORK LAST NIGHT ON A DARK CURVY TWO LANE ROAD, THE RIGHT FRONT HEADLIGHT, FOG LIGHT, MARKER LIGHT/SIGNAL, RIGHT REAR TAIL LIGHT/BRAKE LIGHT/SIGNAL, THIRD BRAKE LIGHT, AND STRANGELY THE LEFT FRONT SIDE MAKER, ALL WENT OUT AT ONCE. ONLY THE DAYTIME RUNNING LAMP, SIDE MARKER LIGHT, AND MIRROR SIGNAL LIGHT WERE STILL FUNCTIONAL ON THE RIGHT SIDE OF THE CAR. WHEN SHE PARKED IN THE DRIVEWAY I CHECKED THE FUSES AND FOUND THE 30-AMP FUSE AT THE REAR OF THE UNDER HOOD FUSE BLOCK WAS VERY HOT BUT NOT BLOWN. WHEN I WIGGLED IT ALL THE AFFECTED LIGHTS CAME BACK ON. I THEN REMOVED THE FUSE AND THE PLASTIC AROUND THE TERMINAL THAT WAS TOWARDS THE PASSENGERS SIDE OF THE CAR WAS MELTED. THE FUSE BLOCK ITSELF ALSO SUFFERED SOME MELTING AT THIS TERMINAL. THE 30-AMP FUSE WAS NOT BLOWN SO I KNOW POWER DIDN'T EXCEED THE CAPACITY OF THE FUSE THAT IS THE CORRECT SIZE/RATING FOR THAT LOCATION. AFTER SOME RESEARCH I AM FINDING THAT THIS POTENTIAL FIRE HAZARD AND CONFIRMED SAFETY HAZARD IS MORE COMMON THAN I WOULD LIKE TO SEE. SHE IS NOW AFRAID OF DRIVING HER CAR AT NIGHT IN FEAR THAT ALL LIGHTS WILL GO OUT AND CAUSE HER TO GET INTO AN ACCIDENT EITHER FROM HER LEAVING THE ROAD DUE TO POOR LIGHTING OR GETTING HIT BY ANOTHER VEHICLE DUE TO INOPERABLE TAIL LIGHTS. ANY INFO OR ASSISTANCE WOULD BE GREATLY APPRECIATED. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
MY CAR DOESN'T ALWAYS GO IN REVERSE. THE REM PANEL SIGNAL GOES FROM 0-5 IN MINUTES BUT FEELS LIKE IT'S STALLED. THE ENGINE LIGHT IS ALWAYS ON. I READ THAT THERE HAS BEEN A RECALL BECAUSE OF A GEAR MALFUNCTION. AND AN EXTENDED WARRANTY FOR CARS UP TO 10YEARS OLD OR 100,000 MILES. I FIT INTO THIS CATEGORY. THIS HAPPENS WHEN I START THE CAR AND STOP AT A STOP SIGN. I'VE TAKEN MY CAR TO VW DEALERSHIPS AND PRIVATE DEALERS AND THEY CAN'T SEEM TO FIGURE IT OUT.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO RESPOND. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF BETHESDA LOCATED 7001 ARLINGTON ROAD, BETHESDA, MD WHERE IT WAS DIAGNOSED THAT THE MEGATRONIC UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, FAILURE RECURRED. TWO WEEKS AFTER THE FAILURE WELLESLY VOLKSWAGEN LOCATED AT 231 LINDEN ST, WELLESLEY, MA WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE VIN WAS NOT PROVIDED.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. WHEN THE VEHICLE WAS STARTED, THE ANTI LOCK BRAKE SYSTEM AND THE TRACTION CONTROL SYSTEM WARNING INDICATORS BEGAN FLASHING. THE VEHICLE WAS DRIVEN TO ITS DESTINATION, BUT THE WARNING INDICATORS REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALSO, WATER LEAKED ONTO THE FRONT AND REAR DRIVER'S SEAT WHEN IT RAINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAGS. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 26,000. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 09/12/16 *BF *JS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALSO, WATER LEAKED ONTO THE FRONT AND REAR DRIVER'S SEAT WHEN IT RAINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAGS. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 26,000. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 09/12/16 *BF *JS
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
2010 VW EOS - WITH LESS THAN 5000 MILES, CAR WOULD LURCH WHEN STARTING AFTER COMING TO A STOP. THIS IS REPEATED CONTINUALLY. SERVICE PEOPLE ADVISED MECHATRONICS UNIT NEEDS TO BE REPLACED AND PART WOULD TAKE AT LEAST TWO WEEKS. FROM FORUMS, IT APPEARS THAT THIS IS A PROBLEM WITH MANY OWNERS OF VW AND SHOULD BE ACKNOWLEDGED BY THE COMPANY AND A FIX MADE TO ALL UNITS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .