2011 Volkswagen Eos Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Volkswagen Eos, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags1052.6%
- Electrical210.5%
- Brakes210.5%
- Powertrain (other)210.5%
- Driver assistance15.3%
- Body & structure15.3%
- Engine15.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TAKATA RECALL. RECEIVE NOTICE THAT I HAVE FAULTY TAKATA AIRBAGS A FEW YEARS AGO. APPROXIMATELY ONE YEAR LATER I RECEIVED A NOTICE THAT A TEMPORARY REPAIR WAS AVAILABLE THAT WOULD SWAP THE ORIGINAL AIRBAG WITH A REPLACEMENT MODULE OF THE ORIGINAL DESIGN THAT DID NOT INCLUDE A DRYING AGENT. THAT NOTICE WAS CLEAR THAT THIS WAS ONLY AN INTERIM REPAIR UNTIL A REDESIGNED UNIT IS AVAILABLE. I HAD THE INTERIM REPAIR DONE ON MY VEHICLE. I NOTICED NOW THAT WHEN SEARCHING FOR RECALLS, IT SAYS THERE ARE NO ACTIVE RECALLS ON MY VEHICLE. THIS IS VERY CONCERNING BECAUSE THEY HAVE NOT ADDRESSED THE UNDERLYING DESIGN DEFECT, AND BECAUSE THERE IS NOT AN ACTIVE RECALL ON THE VEHICLE IT SEEMS THAT AT THIS TIME IT WILL NOT BE FIXED. PLEASE CONTACT VOLKSWAGEN AND ENSURE THAT THEY ARE ADDRESSING THE NEEDED REDESIGN OF THE AIRBAG MODULE. THANK YOU
I RECEIVED A LETTER IN APRIL 2016 REGARDING A TAKATA SDI DRIVER FRONTAL AIRBAG RECALL.. TO DATE NO ONE IS ABLE TO TELL ME WHETHER THE CAR HAS BEEN RECALLED AND IS IN NEED OF REPAIRS. I HAVE CHECKED THE WEBSITE PERIODICALLY BUT FIND IT UNHELPFUL AND CONFUSING. WHAT S GOING ON WITH THE RECALL??
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
STARTED MY CAR AFTER WORK AND NOTICED HALF MY EXTERIOR LIGHTS DIDN'T WORK. CHECKED THE FUSES AND F16 FUSE WAS MELTED.
MY WIFE WAS SITTING IN HER VEHICLE AT WORK WHEN A DUMP TRUCK WAS BACKING UP TOWARDS HER VEHICLE. SHE TRIED TO ALERT THE TRUCK DRIVER USING THE HORN. THE HORN DID NOT MAKE A SOUND. THE KEY WAS NOT IN THE IGNITION. AFTER CONTACTING VW DEALER ABOUT THE HORN I WAS TOLD THAT THE KEY HAS TO BE IN THE IGNITION TO POWER THE HORN. I FIND THIS TO BE A SAFETY ISSUE. I ALSO ASKED IF THE AIR BAG WOULD FUNCTION UNDER THE SAME CONDITION AND I WAS TOLD PROBABLY NOT. I COULD THINK OF A SCENARIO WHERE THIS COULD ALSO BE A SAFETY ISSUE. IT SEEMS TO ME THAT AN ENGINEERING SOLUTION NEEDS TO BE UPDATED FOR A PASSIVE SITUATION SUCH AS IN MY WIVES CASE. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
Unable to drive vehicle ABS system failure - no braking is possible. ABS warning light and loss of braking control while attempting to drive. The module part recall 45F2 does not apply to my year 2011 vehicle. Though the previous year there is a recall for the part by VW. VW representatives will not offer recall or payment for part replacement saying recall does not apply to 2011. Vehicle is at risk. VW will not assume responsibility for faulty part. The vehicle is too dangerous to drive. Consumers should be informed.
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
I WAS DRIVING OUT OF TOWN AT APPROXIMATELY 50 MPH WHEN MY CAR SUDDENLY SLOWED TO APPROXIMATELY 20 MPH. I COULD NOT GET THE VEHICLE TO GO ABOVE 20 MPH. I PULLED IT OFF OF THE ROAD AND TURNED THE CAR OFF. I RESTARTED AND AGAIN IT WOULD NOT GET PAST 20 MPH. WHEN I SWITCHED THE CAR TO MANUAL MODE IT WOULD NOT GO PAST 2ND GEAR. AFTER A FEW HOURS OF SITTING THE CAR WORKED PROPERLY. I CONTACTED A DEALERSHIP IN THE AREA I WAS TRAVELING AND THEY SAID IT SOUNDED LIKE THE CAR WAS GOING INTO "LIMP MODE" AND THAT VW HAD HAD TONS OF COMPLAINTS ABOUT THAT OVER THE LAST SEVERAL YEARS. I DROVE THE CAR HOME. SEVEN DAYS LATER, THE EXACT THING HAPPENED AND I CONTACTED MY LOCAL DEALERSHIP ABOUT THE PROBLEM WHO INFORMED ME "THEY HAD NOT HAD ANY TYPE OF COMPLAINT SIMILAR TO WHAT I WAS DESCRIBING". THEY DID HOWEVER CONDUCT A SAFETY RECALL ON MY VEHICLE. I TOOK MY CAR TO ANOTHER MECHANIC BECAUSE MY CONCERN IS DRIVING ON THE INTERSTATE AND HAVING THE CAR ABRUPTLY SLOWING DOWN AND BEING STRUCK FROM BEHIND OR IF I AM TURNING, NOT BEING ABLE TO COMPLETE MY TURN BEFORE SOMEONE STRIKES ME FROM THE SIDE. THAT MECHANIC ALSO SAW WHAT I WAS EXPLAINING AND SAID THAT THE DEALERSHIP NEEDED TO FIX IT BECAUSE IT SHOULD BE COVERED UNDER A WARRANTY. IT DID THE SAME THING AS I WAS LEAVING THE SHOP SO I HAD IT TOWED TO MY LOCAL VW DEALERSHIP. AFTER DRIVING THE CAR SEVERAL DAYS THE MECHANIC AT THE DEALERSHIP FOUND THE PROBLEM AND SAID THAT THE DSG TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. WHEN I ASKED ABOUT A WARRANTY, THEY SAID I WAS NOT COVERED, HOWEVER IN THE LAST 10 YEARS THERE WERE OVER 53,000 VWS AND AUDIS THAT HAD THE SAME PROBLEM AND HAD A RECALL. I DON'T UNDERSTAND IF THIS IS HAVING THE SAME PROBLEM, WHY MINE IS NOT COVERED.
VEHICLE HAS NO POWER FROM STOPPED POSITION WHEN ON A HILL. VEHICLE EVENTUALLY HAS POWER AFTER 5-6 SECONDS. BRAKES MUST BE APPLIED AND THEN CAR SURGES FORWARD. VEHICLES RESPONSE ON LEVEL GROUND VARIES FROM NON-RESPONSIVE TO IRREGULAR TO FULL POWER. DEALER PROVIDED 3 PAGE DOCUMENT ENTITLED "MOMENTARY DELAY WITH DSG GEARBOX" OUTLINING STEPS TO TAKE BUT WILL NOT TAKE ANY CORRECTIVE ACTION WITH THE VEHICLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
My ABS/ ESC light was on and the brake light was flashing randomly. After diagnostics it appears the ABS module is intermittently not receiving power. Because of this the ABS/ESC system randomly does not work as it should. This seems to be the same issue as the 16V-913 safety recall, but my car was manufactured on July 14, 2010 which was 33 days after the June 11, 2010 cut off date.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
WHILE SITTING ON A BRIDGE, WAS HIT FROM BEHIND CAUSING VEHICLE TO SLIDE INTO ANOTHER VEHICLE. THE CAR IS TOTALED BUT THE AIR BAGS DID NOT DEPLOY. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
CAR HAS 72,319 MILES. OIL HAS BEEN CHANGED AT 10,000 MILES OR LESS. THE TENSIONER SPRING BROKE AND THE TIMING BELT SHIFTED CAUSING ALOT OF ENGINE DAMAGE. HOWEVER, I WAS NOTIFIED BY VW DEALERS OR MANUFACTURE ABOUT THE TSB MANUFACTURER COMMUNICATION NO.: TB-15-12-01 COMPONENT(S): ENGINE NHTSA ID NUMBER: 10045560 WHICH I WAS NEVER NOTIFIED ABOUT. I HAVE A $5,300 REPAIR FOR A $120.00 DOLLAR PART! CAN YOU HELP ME WITH A RECALL? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .