Owner-reported complaints naming the engine system, filed with NHTSA
Data refreshed
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components. Every record below is an owner-reported complaint about the 2002 Volkswagen Eurovan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
****NOTE - NEED MORE INFORMATION. CONTACTED CONSUMER - 8/6/20**** PROBLEM: RADIATOR FAN BLADES ARE BROKEN AND/OR MISSING. RADIATOR OVERHEATED. TOOK TO VW DEALER TODAY, AND WAS TOLD FAN BLADES WERE BROKEN AND/OR MISSING.
230 DAYS IN VW DEALER'S REPAIR SHOP ! I PURCHASED A 2002 VW EUROVAN WEEKENDER CAMPER WITH 142,276 MILES ON 2/25/12 BECAUSE OF ITS EXCELLENT SPACE UTILIZATION AND BECAUSE IT HAD A REPLACEMENT ENGINE STILL UNDER VW WARRANTY. I WAS VERY WRONG ABOUT THE VW WARRANTY. I PAID $21,780.63 FOR WARRANTY AND/OR FAULTY REPAIRS ALL PERFORMED BY VW DEALERS WITH VW PARTS! IT COST ME $1.02 FOR EACH OF THE 21,360 MILES I DROVE MY VW. THE FAULTY REPAIRS INVOLVED 3 REPLACEMENT ENGINES (COOLANT HOSE CLAMPS POPPED OFF), 2 REPLACEMENT TRANSMISSIONS, AND 2 DRIVE DISC REPLACEMENTS (NO GUIDE SLEEVES INSTALLED). ONE ENGINE NEEDED REPLACEMENT AFTER FEWER THAN 1800 MILES! NEITHER VW IN GERMANY OR AMERICA WOULD HONOR THEIR 12 MONTH/12,000 MILE WARRANTY FOR VW DEALERS. OWNER DATE DAYS MILEAGE <---- ADVERTISED VW 12 MONTHS/12,000 MILE WARRANTY----> PAID PAID W/O VAN OUT ACTUAL MONTHS/MILES <------- DESCRIPTION OF REPAIR -------> _________ ________ _____ _______ _________________ ____________________________ 09/12/07 6 82,311 1ST REPLACEMENT TRANSMISSION 04/08/11 18 134,638 1ST REPLACEMENT ENGINE INSTALLED $ 8,077.00 04/19/12 50 143,054 10.7MOS / 8,416MILES 2ND REPLACEMENT ENGINE INSTALLED $10,588.62 12/05/12 131 144,925 3.3MOS / 1,871MILES 3RD REPL. ENGINE&2ND REPL. TRANS. $ 115.01 03/03/14 1 160,732 15.0MOS/15807MILES REPLACED NEW VW BATTERY $ 3,000.00 03/24/14 5 163,636 15.7MOS/18711MILES REPLACED 1ST BROKEN DRIVE DISC $ 01/09/15 19 170,638 9.0MOS / 7,002MILES REPLACED 2ND BROKEN DRIVE DISC. *JS
FOR THE SECOND TIME THE COOLING FAN ASSEMBLY ON MY VOLKSWAGEN VANAGON (WINNEBAGO RIALTA CONVERSION) HAS FAILED CATASTROPHICALLY. THE FAN BLADE SHATTERED BOTH TIMES LEAVING ME STRANDED ON THE SIDE OF THE ROAD WHEN THE VAN BEGAN SHAKING VIOLENTLY. VOLKSWAGEN REFUSED TO OFFER ANY ASSISTANCE WHATSOEVER. I NOTICE THAT YOU HAVE AN OPEN INVESTIGATION ON THIS ISSUE. I WOULD LIKE TO JOIN THAT INVESTIGATION AS A CO-COMPLAINANT. IN BOTH CASES THIS HAPPENED ON ONE OF THE HOTTEST DAYS OF THE YEAR. IN ALABAMA, THIS TIME , THE HEAT INDEX WAS OVER 110 DEGREES. THE PREVIOUS TIME WAS IN TENNESSEE WHEN THE HEAT INDEX WAS ALSO OVER 100 DEGREES, AND 3 OF MY GRANDCHILDREN WERE IN THE CAR WITH ME. IN BOTH CASES I WAS STRANDED WITH PASSENGERS ON THE SIDE OF THE ROAD. WHILE THIS IS NOT THE SAME AS A BRAKE FAILURE, IT CLEARLY REPRESENTS A MANUFACTURING AND/OR DESIGN DEFECT THAT COULD HAVE SERIOUS CONSEQUENCES. VOLKSWAGEN IS OF COURSE THE SOLE SUPPLIER OF THE NECESSARY PARTS AND REFUSES TO DISCUSS ANY POTENTIAL PROBLEMS OTHER THAN TO SAY " NO ONE CAN PREDICT THE LIFE OF A PART ", WHICH IS NEITHER TRUE NOR RELEVANT. A CURSORY SEARCH OF THE INTERNET TURNED UP A HOST OF SIMILAR COMPLAINTS - ALL OF WHICH VW REFUSED TO AMELIORATE IN ANY WAY. I APPRECIATE YOUR ATTENTION TO THIS PROBLEM ON BEHALF OF AMERICAN CONSUMERS. THANK YOU. *TR
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN EURO VAN. WHENEVER THE CONTACT DROVE THE VEHICLE AT 35 MPH THE ENGINE OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE FAN BLADES BROKE. THE CURRENT AND FAILURE MILEAGES WERE 73300.
I TRAVELING APPROXIMATELY 25 MPH, THE STEERING WHEEL AND ENGINE COMPARTMENT OF MY 2002 VW EUROVAN BEGAN TO SHAKE VIOLENTLY. AN INSPECTION REVEALED THAT A PIECE OF ONE OF THE OF THE TWO RADIATOR FANS WAS MISSING. THE MISSING PIECE DID NOT GO THROUGH THE RADIATOR. *TR
I WAS DRIVING MY 2002 VW EUROVAN OVER A CAUSEWAY GOING APPROXIMATELY 55 MPH. A WARNING LIGHT FLASHED SEVERAL TIMES THEN WENT OFF. I BELIEVE IT WAS A COOLANT LIGHT. THEN A STRANGE THUMP, THUMP, THUMP NOISE CAME FROM UNDER THE HOOD FOLLOWED BY SMOKE. SMELLED LIKE BURNING RUBBER AND SOUNDED LIKE A BELT BREAKING. I PULLED OFF AS SOON AS POSSIBLE (ANOTHER MINUTE OR 2) AND CAR DIED AS I COASTED OFF THE RAMP. I OPENED THE HOOD, BUT COULDN'T SEE PAST THE BLACK PLASTIC ENGINE COVER AND DIDN'T KNOW HOW TO REMOVE IT. AFTER SEVERAL PHONE CALLS, ABOUT 10 - 15 MINUTES LATER, SMOKE STARTED BILLOWING FROM UNDER HOOD. MY CHILDREN AND I DASHED AWAY FROM VEHICLE AND STOOD BY AND WATCHED IT BURN. CAR WAS IN GOOD REPAIR. I HAVE NO IDEA WHAT HAPPENED. BUT IT IS TOASTED LIKE A MARSHMALLOW. *TR
WE JUST EXPERIENCED A EXPENSIVE ($4500) PROBLEM WITH THE VOLKSWAGEN EUROVAN/WINNEBAGO RIALTA. ACTUALLY THE PROBLEM WAS RELATIVELY MINOR BUT BECAME MAJOR BECAUSE OF THE VW ENGINEERING. A SPROCKET THAT PART OF THE CAMSHAFT CHAIN DRIVE ASSEMBLY WAS WORN TO THE POINT THAT IT WAS ALMOST COMPLETELY ROUNDED. THIS CAUSED THE TIMING CHAIN TO JUMP. THE WARRANTY IS 50,000 MILES. THE PROBLEM STARTED AT 52, 000 MILES. I HAD IT REPAIRED AT 55,000 MILES. A LITTLE RESEARCH ON THE WEB SHOWS IT TO BE A KNOWN PROBLEM. THE SPROCKET APPARENTLY WAS NOT PROPERLY HARDENED ON A FEW OF THE VR-6 ENGINES. THE ABNORMAL WEAR STARTED FROM THE DAY THE ENGINE WAS ASSEMBLED BUT TOOK 52,000 MILES TO SHOW-UP. A DESCRIPTION OF THE PROBLEM WITH PHOTOS CAN BE VIEWED ON MY WEB PAGE AT: HTTP://WWW.REESPHOTOS.COM/VW/VW.HTM *JB
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. THE CONTACT NOTICED VIBRATION IN THE STEERING WHEEL AND HEARD A NOISE COMING FROM THE ENGINE COMPARTMENT. THE FAILURES WOULD OCCUR ONLY WHEN THE ENGINE WAS RUNNING. THE COOLING FAN FAILED, BUT THE VEHICLE DID NOT OVERHEAT. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 112,000.
WHILE TRAVELING ON A UPHILL PAVED ROAD GRADE AROUND 11 AM GOING AT A SLOW SPEED, APPROXIMATELY 25 MPH AND THE BLADE ON THE COOLING FAN ON THE 2002 VOLKSWAGEN EUROVAN BROKE OFF. FAN WAS UNBALANCED AND BEGAN TO VIOLENTLY SHAKE. ENGINE WAS TURNED OFF AND THE FAN STILL CONTINUED TO RUN VIOLENTLY SHAKING THE VAN, FINALLY STOPPED AND IN ABOUT 5 MINUTES THE FAN TURNED ON AGAIN VIOLENTLY SHAKING THE VAN. RIALTA HAS A RECALL FOR THE SAME VOLKSWAGEN PROBLEM WITH FAN BLADES SEPARATING FROM COOLING FAN. NHTSA RECALL. 04V107000/VOLKSWAGEN RECALL NO. WB NHTSA CASE NUMBER PE0315 OPENED ON APRIL 2003 AND CLOSED AUGUST 2003. WHAT WAS THE FINAL OUT COME OF THE INVESTIGATION? THIS IS A ON GOING SAFETY ISSUE, THERE ARE OTHER CASES POSTED ON YAHOO WEB SITE. VOLKSWAGEN ISSUE FAN WARNING LABELS (LABEL WAS ISSUED A FEW YEARS AGO, WHEN I ASKED FOR DATE OF ISSUE VW DID NOT HAVE ANY DATE ON RECORD! I RECEIVED THIS LABEL A FEW YEARS AGO.) TO BE AFFIXED TO THE ENGINE COMPARTMENT WARNING OF FAN BLADE HAZARDS. LABEL STATES "DO NOT PROP ANYTHING AGAINST RADIATOR FAN, PUSH AGAINST THEM IN ANY OTHER WAY. A DAMAGED RADIATOR FAN COULD BREAK WHEN TURNING AT HIGH SPEED AND CUASE SEROIUS PERSONAL INJURY. SEE REPAIR MANUAL . CONTACTED VW CORPORATE ,, CASE NUMBER HAS BEEN FILED) AND DAN WILDER PORT ANGLES WAS WHERE VAN WAS PURCHASED. VAN WAS STILL UNDER POWER TRAIN WARRANTLY 5 YRS AND 60,000 MILES. NEITHER WOULD TELL ME IF FAN WAS COVERED BY WARRANTY. FAN HAS NOT BEEN REPAIRED YET. *AK
RADIATOR FAN BLADE EXPLODED/PARTIALLY DISINTEGRATED WITHOUT WARNING. VIN [XXX] HAD ONLY 16000 MILES ON IT, AND NO WORK HAS BEEN DONE TO THE ENGINE TO DISTURB THE FAN BLADE. *TR UPDATED 07/10/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. WHILE DRIVING AT 30 MPH THE VEHICLE STALLED. THE CONTACT STATED THAT THIS FAILURE OCCURRED ON SEVERAL OCCASIONS. ALSO, THE CONTACT STATED THAT THE GENERATOR AND BATTERY INDICATORS REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. ON FEBRUARY 23, 2006, THE ENGINE FAN WAS REPAIRED ON THE VEHICLE AND COST THE CONTACT $977. THE DEALER STATED THAT THE CONTACT NEEDED TO PAY AN ADDITIONAL $92 FOR THE DIAGNOSTICS OF THE GENERATOR. THE CONTACT WAS ISSUED CASE # 60034264 BY THE MANUFACTURER. THE CURRENT MILEAGE IS 37,000 AND FAILURE MILEAGE WAS 15,000.*AK
RADIATOR COOLING FAN DISINTEGRATED AND DESTROYED RADIATOR. *JB
RADIATOR FANS DISINTEGRATED WHILE DRIVING AND MADE A HOLE IN RADIATOR. THIS IS A VW EUROVAN 2002, AND THERE WAS A RECALL ON THIS FOR MODEL YEARS 1998-2000. VW HAS REFUSED TO INCLUDE MINE IN THE RECALL. THE REPAIR COST $2060. *NM
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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