2002 Volkswagen Eurovan

THE SUBJECT VEHICLES ARE BUILT ON A VOLKSWAGEN EUROVAN CHASSIS AND ARE CLASS C MOTOR HOMES. ON SEPTEMBER 5, 2007, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AS RQ 07-002 AFTER RECEIVING FOUR CONSUMER REPORTS OF FAN BLADE FAILURE ON MODEL YEAR 2002 WINNEBAGO RIALTA AND VISTA VEHICLES.AS A RESULT OF ADDITIONAL INFORMATION RECEIVED FROM VOLKSWAGEN IN RESPONSE TO RQ 07-002, THE INVESTIGATION WAS UPGRADED TO ENGINEERING ANALYSIS (EA) 08-002.THE SCOPE OF THE EA INVESTIGATION WAS ALSO EXPANDED TO COVER MODEL YEARS 2001 THROUGH 2004 RIALTA AND VISTA, 2002 THROUGH 2004 SUNSTAR, AND 2001 THROUGH 2003 EUROVAN.ALL OF THESE VEHICLES UTILIZE THE SAME ENGINE COOLING FAN.HOWEVER, THE WINNEBAGO VEHICLES ARE LARGER AND HEAVIER THAN THE EUROVAN.AS A CONSEQUENCE, THE COOLING FAN WOULD OPERATE MORE FREQUENTLY IN THE WINNEBAGO VEHICLES COMPARED TO THE EUROVAN FOR THE SAME ON-ROAD OPERATING CONDITIONS.ANALYSIS OF THE AVAILABLE DATA CONCERNING THE PROBLEM EXPERIENCE INDICATES THAT IT PREDOMINATELY AFFECTS THE MY 2002 WINNEBAGO MODELS.WINNEBAGO ACCOUNTS FOR 79% OF ALL THE REPORTS, BUT REPRESENTS ONLY 23% OF THE TOTAL SUBJECT VEHICLE POPULATION.THE MAJORITY OF THE WINNEBAGO REPORTS ARE FOR THE MODEL YEAR 2002 (64%).THE DATA SHOW A DECLINING REPORT TREND, PARTICULARLY FOR THE 2002 WINNEBAGO.REPORTS ON THE 2002 WINNEBAGO REACHED A HIGH OF 11 REPORTS IN CALENDAR YEAR 2005, DROPPING TO THREE REPORTS IN 2006,TWO REPORTS IN 2007, AND ONE REPORT IN 2008.AN EXISTING SAFETY RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON FOUR REPORTSALLEGING FAILURE OF AN ENGINE COOLING FAN IN THE SUBJECT VEHICLES.THREE OF THE COMPLAINANTS ALLEGED THE FAN DISINTEGRATED AND TWO OF THE THREE ALLEGED THE RADIATOR WAS DAMAGED AS A RESULT.THE FOURTH COMPLAINANT ALLEGED THAT HIS VEHICLE EXPERIENCED VIOLENT SHAKING AND OVERHEATING.WHEN THE VEHICLE WAS INSPECTED, IT WAS NOTED THAT PIECES OF THE FAN WERE MISSING.ALL FOUR VEHICLES WERE CLASS C MOTOR HOMES BUILT ON A VOLKSWAGEN EUROVAN CHASSIS.TWO OF THE VEHICLES ARE RIALTA MODELS AND TWO ARE VISTA MODELS.BASED ONADDITIONAL INFORMATION RECEIVED FROM VOLKSWAGEN ODI IS UPGRADING THIS INVESTIGATION TOENGINEERING ANALYSIS EA 08-002 FOR FURTHER STUDY.

****NOTE - NEED MORE INFORMATION. CONTACTED CONSUMER - 8/6/20**** PROBLEM: RADIATOR FAN BLADES ARE BROKEN AND/OR MISSING. RADIATOR OVERHEATED. TOOK TO VW DEALER TODAY, AND WAS TOLD FAN BLADES WERE BROKEN AND/OR MISSING.

NHTSA ID

11342095

Incident

Jul 29, 2020

Mileage

57,400 mi

I WAS DRIVING MY VEHICLE ON THE HIGHWAY GOING APPROXIMATELY 70MPH. MY SEAT HEATER HAD BEEN ON FOR ABOUT 10-15 MINUTES WHEN MY PASSENGER AND I BEGAN TO SMELL A SWEET, SMOKEY ODOR. THE SMOKE WAS NOT VISIBLE AT THE TIME, BUT OVER THE NEXT 5-10 MINUTES THE SMELL BECAME MORE INTENSE AND THERE WAS SMOKE VISIBLE INSIDE THE CAR. MY PASSENGER NOTICED THICK SMOKE COMING UP FROM THE BACK OF MY SEAT, CAUSING ME TO JUMP FORWARD AND SWERVE THE CAR SLIGHTLY. I IMMEDIATELY TURNED OFF THE SEAT HEATER AND PULLED OVER TO THE SIDE OF THE HIGHWAY. UPON EXAMINING THE SEAT, I FOUND THE SEAT HEATER HAD BURNED A HOLE AT BASE OF THE LOWER BACK WHERE THE UPPER SEAT MEETS THE LOWER SEAT CUSION (AS SEEN IN THE ATTACHED PHOTO). I TURNED OFF THE SEAT HEATER AND HAVE NOT USED IT SINCE. I AM CONCERNED AROUND THE SAFETY OF THIS FEATURE AND UPON SPEAKING TO A VW REPRESENTATIVE, THEY STATED I WOULD NEED TO PURCHASE A NEW SEAT AND HAVE THEM REPLACE IT AT FULL COST.

NHTSA ID

11072705

Incident

Dec 26, 2017

Mileage

107,000 mi

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT CAUGHT ON FIRE. THE CONTACT STATED THAT THE SEAT WARMER MALFUNCTIONED AND CAUSED THE SEAT TO CATCH ON FIRE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT, HER SON'S WINTER COAT, HIS SHIRT, AND HIS BACK WERE BURNED BY THE MALFUNCTIONING SEAT WARMER. THE CONTACT'S SON, WHO WAS AUTISTIC AND NON-VERBAL, WAS UNABLE TO COMMUNICATE TO HER THAT THERE WAS AN ISSUE. MEDICAL ATTENTION WAS NOT SOUGHT. HERZOG-MEIER VOLKSWAGEN (LOCATED AT 4275 SW 139TH WAY, BEAVERTON OR, 97005, TEL: 503-644-9121) WAS CONTACTED; HOWEVER, THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS REFERRED BACK TO THE LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC WAS ABLE TO DIAGNOSE AND CONFIRM THE FAILURE OF THE SEAT WARMER, BUT THE SEAT WAS NOT REPLACED DUE TO THE AGE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

NHTSA ID

11006185

Incident

Dec 15, 2015

Mileage

140,000 mi

SLIDING PASSENGER DOOR WILL NOT LATCH CLOSED WHEN TEMPERATURES ARE BELOW FREEZING.

NHTSA ID

10954338

Incident

Nov 30, 2015

Mileage

50,000 mi

THE FRONT PASSENGER SEAT HEATER BURNED THROUGH THE SEAT FABRIC. THE BURN-THROUGH LOCATION IS ON THE VERTICAL SURFACE OF THE SEAT, MID-LINE, AT ABOUT THE LUMBAR HEIGHT. PLEASE REFER TO THE ATTACHED PHOTOGRAPH. A PASSENGER WAS SEATED IN THE AFOREMENTIONED SEAT WHEN THE BURN-THROUGH OCCURRED. THE VEHICLE WAS IN MOTION AT HIGHWAY SPEED AT THE TIME OF THE BURN-THROUGH, BUT THE PASSENGER WAS NOT INJURED.

NHTSA ID

10816208

Incident

Dec 21, 2015

Mileage

125,000 mi

WAS DRIVING ON THE FREEWAY, WHEN THE BRAKE LIGHT APPEARED ON THE DASH BOARD ,WAS ON MY WAY TO MY DOCTORS ,AS I CAME BACK, IT WAS AT REDUCE SPEED 3RD LANE AT 50MPH, FOR SAFETY PURPOSE SINCE I COULD NOT TRUST THE BRAKES OF THE VEHICLE, I TOOK THE VAN TO THE DEALER AND AGAIN I NEED TO REPLACE FRONT BRAKES, (THIS HAPPENS EVERY 10.000 MILES).WHEN I QUESTIONED THE DEALER , I WAS TOLD TO CONTACT VW. OF AMERICA, WHICH I DID IMMEDIATELY, AS I SPOKE WITH THE CUSTOMER SERVICE REP. I WAS TOLD THAT VW. USES THE SAME BRAKE PADS FOR ALL VEHICLES FROM THE BEETLE TO THE SUV'S AND CAMPERS. THAT DIDN'T MAKE ANY SENSE AND AS I WENT FURTHER INTO THE DISCUSSION, WAS DIRECTED TO THE ENGINEERS FOR MORE CLARIFICATION SINCE THEY WOULD BE MORE INDICATED . AS I SPOKE WITH AN ENGINEER, THEY TOLD ME YES THAT VW. USES THE SAME BRAKE FOR A VEHICLE OF 2000PDS. AS WELL 6000PDS. AS I TRIED TO EXPLAIN THAT USING THE SAME BRAKES ON HEAVIER VEHICLES VW. WAS PUTTING THE LIFE OF THE DRIVERS AND PASSENGERS IN DANGER, SINCE THE VEHICLE OF 6000PDS. WILL BRAKE DIFFERENTLY THAT ONE THAT WEIGHTS 2000PDS. RUDELY AND SARCASTICLY REPLY THAT I AM NOT QUALIFY TO ARGUE THE CASE WITH THEM AND HANG UP. THIS LETS ME TO BELIEVE THAT VW. CARES LESS ABOUT CUSTOMERS AND ONLY CARE ABOUT THE MONEY THAT THEY MAKE EVERY TIME WE HAVE TO REPLACE, PADS, ROTORS AND CALIPERS. THIS SITUATION AS TO END AND VW. HAS TO CORRECT THIS MATTER AS CONTINUOUSLY THEY ARE PUTTING PEOPLE IN DIRE DANGER, IF THEY ARE NOT AWARE OF THIS SITUATION, PEOPLE THAT I HAVE SPOKE HAVE THE SAME VEHICLE AND HAVE FOUND THEMSELVES IN THE SAME PREDICAMENT. PLEASE HELP THANKS YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ID

10764179

Incident

Sep 16, 2015

Mileage

130,730 mi

230 DAYS IN VW DEALER'S REPAIR SHOP ! I PURCHASED A 2002 VW EUROVAN WEEKENDER CAMPER WITH 142,276 MILES ON 2/25/12 BECAUSE OF ITS EXCELLENT SPACE UTILIZATION AND BECAUSE IT HAD A REPLACEMENT ENGINE STILL UNDER VW WARRANTY. I WAS VERY WRONG ABOUT THE VW WARRANTY. I PAID $21,780.63 FOR WARRANTY AND/OR FAULTY REPAIRS ALL PERFORMED BY VW DEALERS WITH VW PARTS! IT COST ME $1.02 FOR EACH OF THE 21,360 MILES I DROVE MY VW. THE FAULTY REPAIRS INVOLVED 3 REPLACEMENT ENGINES (COOLANT HOSE CLAMPS POPPED OFF), 2 REPLACEMENT TRANSMISSIONS, AND 2 DRIVE DISC REPLACEMENTS (NO GUIDE SLEEVES INSTALLED). ONE ENGINE NEEDED REPLACEMENT AFTER FEWER THAN 1800 MILES! NEITHER VW IN GERMANY OR AMERICA WOULD HONOR THEIR 12 MONTH/12,000 MILE WARRANTY FOR VW DEALERS. OWNER DATE DAYS MILEAGE <---- ADVERTISED VW 12 MONTHS/12,000 MILE WARRANTY----> PAID PAID W/O VAN OUT ACTUAL MONTHS/MILES <------- DESCRIPTION OF REPAIR -------> _________ ________ _____ _______ _________________ ____________________________ 09/12/07 6 82,311 1ST REPLACEMENT TRANSMISSION 04/08/11 18 134,638 1ST REPLACEMENT ENGINE INSTALLED $ 8,077.00 04/19/12 50 143,054 10.7MOS / 8,416MILES 2ND REPLACEMENT ENGINE INSTALLED $10,588.62 12/05/12 131 144,925 3.3MOS / 1,871MILES 3RD REPL. ENGINE&2ND REPL. TRANS. $ 115.01 03/03/14 1 160,732 15.0MOS/15807MILES REPLACED NEW VW BATTERY $ 3,000.00 03/24/14 5 163,636 15.7MOS/18711MILES REPLACED 1ST BROKEN DRIVE DISC $ 01/09/15 19 170,638 9.0MOS / 7,002MILES REPLACED 2ND BROKEN DRIVE DISC. *JS

NHTSA ID

10690428

Incident

Apr 19, 2012

Mileage

143,054 mi

2002 WINNEBAGO MOUNTED ON A VOLKSWAGEN EURO VAN CHASSIS. CONSUMER WRITES IN REGARDS TO LOOSING ONE OF THE FASTENERS TO A WHEEL RIM *TGW THE VOLKSWAGEN DEALER PROVIDED THE CONSUMER A REPLACEMENT WHEEL BOLT THAT WAS 25% SHORTED THAN THE FACTORY BOLT (30MM LONG VERSUS THE ORIGINAL 40 MM LONG). WHEN QUESTIONED. THE PARTS EMPLOYEE INDICATED THE SHORTED BOLT WAS SPECIFIED FOR THE 2002 EUROVAN. THE CONSUMER THEN CONTACTED WINNEBAGO TO SEE IF THE EUROVAN WAS MODIFIED TO HANDLE THE EXTRA WEIGHTS OF THE MOTOR HOME, AND THUS LONGER WHEEL BOLTS WERE NECESSARY TO KEEP THE WHEEL ON THE VEHICLE. WINNEBAGO INFORMED THE CONSUMER THAT CHASSIS QUESTIONS NEEDED TO BE REFERRED TO VOLKSWAGEN.

NHTSA ID

10484201

Incident

Nov 1, 2012

Update to Volkswagen engine oil standards

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Engine oil quality standards, update to attachments.

Update model year applicability to include 2023.

Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.

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