2004 Volkswagen Golf Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Volkswagen Golf, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Fuel system721.9%
- Engine412.5%
- Airbags39.4%
- Electrical39.4%
- Interior & seats39.4%
- Transmission39.4%
- Driver assistance26.3%
- Brakes26.3%
- Other / unspecified13.1%
- Body & structure13.1%
- Tires & wheels13.1%
- Seat belts13.1%
- Visibility13.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
CAR WILL SHUT OFF WHILE DRIVING AROUND TOWN OR CRUISING ON THE HIGHWAY (VERY DANGEROUS) ONCE FUEL TANK DROPS TO 1/4 TANK. I BELIEVE IT TO BE FAULTY FUEL PUMP DESIGN.
I STARTED SMELLING FUEL INSIDE MY CAR, AND I REPLACED THE GAS CAP. THE SMELL KEPT GETTING STRONGER AND IT GAVE ME HEADACHES WHILE DRIVING. TODAY I OPENED UP THE BACK SEAT TO EXPOSE THE FUEL PUMP AND THE PUMP LEAKS AND FROM THE TOP OF THE FUEL PUMP WHERE THE CONNECTORS AND IT FILLS UP WITH LIQUID GASOLINE. THIS IS A MAJOR FUEL SAFETY THAT CAN CAUSE MY VEHICLE TO RAPIDLY BE ENGULFED BY FIRE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
2004 VOLKSWAGEN GOLF TDI 1.9 I NOTICED THE FUEL MILEAGE STARTED TO DECREASE AND THE VEHICLE STARTED TO PRODUCE EXCESS SMOKE. THE PROBLEM CONTINUED TO GET WORSE OVER THE COURSE OF THE NEXT 2 MONTHS. THE OIL CHANGES WERE CONDUCTED WITH 0W40 SYNTHETIC OIL RECOMMENDED BY THE MANUFACTURE. THE FUEL FILTER WAS CHANGED AT 20K, 42K, 50K AND 70K TO HELP REDUCE THE SLUGGISHNESS OF THE ENGINE. NOTHING APPEARED TO CORRECT THE PROBLEM. AT 73500 MILE THE ENGINE BEGAN TO LOSE POWER DURING ACCELERATION AND UNDER A LOAD. THE ENGINE ALSO DEVELOPED A SKIP RESULTING IN THE ENGINE LIGHT INDICATOR TURNING ON. I DROVE THE VEHICLE TO THE VOLKSWAGEN DEALER AND INDICATED ALL OF THE ABOVE PROBLEMS TO THE SERVICE REPRESENTATIVE. THE SERVICE SECTION CHECKED AND REPLACED THE MASS AIR FLOW SENSOR AND OXYGEN SENSOR. INFORMED ME THE PROBLEM WAS CORRECTED. I PICKED UP MY VEHICLE AND DROVE LESS THAN ONE BLOCK AND COULD NOT STAY IN THE FLOW OF TRAFFIC BECAUSE OF THE LACK OF POWER. I RETURNED TO THE SERVICE SECTION AND DROPPED THE VEHICLE FILLING OUT THE PAPERWORK REINFORCING THE SAME PROBLEMS AS ABOVE. THE VEHICLE HAD EXTREME HESITATION, LACK OF POWER AND EXCESSIVE SMOKE UNDER ACCELERATION AND LOAD. THE SERVICE TECH CHECK THE ENGINE AND FOUND THAT THE CAMSHAFT HAD NO LOBES ON THE 1 AND 2 CYLINDER AND THE NUMBER 3 CYLINDER WAS BEGINNING TO LOSE THE LOBE OR ROUNDED. THE LACK OF THE LOBE PREVENTED THE INTAKE AND EXHAUST VALVES TO PROPERLY OPEN AND CLOSE TO ALLOW FUEL MIXTURE INTO THE CYLINDER AND THE EXHAUST TO BE REMOVED FROM THE CYLINDER. THIS PROBLEM COULD ONLY BE CORRECTED BY REPLACING THE ENTIRE HEAD. THE WEAR ON THE CAMSHAFT IS VERY NOTICEABLE AND ABOVE THE NUMBER 1 CYLINDER THE CAMSHAFT HAS A DEEP SCRATCH OR GOUGE IN THE MIDDLE OF THE LOBE. THE SERVICE TECHNICIAN HAD NO EXPLANATION FOR THE ROUNDING OF THE LOBES OR THE SCRATCH OR GOUGE IN THE LOBE. *NM
TURBO FAILED ON MY 2004 GOLF TDI (100HP) TWO MONTHS AFTER I BOUGHT THE CAR. THE DEALER TOLD ME THIS WAS UNUSUAL, BUT HAD TO SEND TO GERMANY FOR A REPLACEMENT TURBO UNIT. THE CAR DOES NOT SEEM TO HAVE THE SAME PEP SINCE THE NEW TURBO UNIT WAS INSTALLED. I HAVE HEARD OF ONE OTHER CASE WHERE THE TURBO FAILED AS WELL. I SUSPECT MY TURBO UNIT HAS BEEN REPLACED BY THE DEALER WITH THE ONE FOR THE 90HP GOLF TDI. HOW CAN I FIND OUT IF I HAVE THE CORRECT PART INSTALLED? *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
DRIVING A 2004 VW GOLF GL AT ABOUT 30 MPH AND REAR-ENDED AN SUV. THE FRONT END OF THE GOLF WAS SMASHED IN ALL THE WAY TO THE RADIATOR. THE AIR BAGS DID NOT RELEASE AT EITHER THE DRIVERS NOR THE PASSENGER SIDE. *TR
DEFECTIVE SIDE AIRBAG. THEY SAID IT IS TEARING OUT AND THE WANT $600.00 TO FIX SOMETHING 3-4 YEARS OLD. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN GOLF. THE CONTACT WAS TRAVELING 50 MPH WHEN UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO THE DEALER WHO CONFIRMED THAT THE WIRING FOR THE FUSE BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 70,000. UPDATED 8/31/12 *CN UPDATED 09/11/2012 *JS
DT: THE CONSUMER STATES THAT ON JUNE 30, 2005, HIS VEHICLE BURNED TO THE GROUND, VW 2004 TURBO DIESEL GOLF. THE CONSUMER WAS DRIVING ON THE FREEWAY, THE CONSUMER STARTED SMELLING SMOKE. A FEW MINUTES LATER THE VEHICLE WAS FILLED WITH SMOKE AND THE CONSUMER COULD NOT SEE. THE CONSUMER STOPPED THE CAR IN THE MIDDLE OF THE ROAD AND JUMPED OUT OF THE CAR. AFTER THE CONSUMER RAN AWAY FROM THE VEHICLE, HE TURNED AROUND TO SEE THE VEHICLE ENGULFED IN FLAMES FROM THE BACK SEATS. THERE WAS ALSO A CASE OF OIL BEHIND THE BACK SEAT, WHICH THE CONSUMER STATES THAT MAY HAVE SPREAD THE FIRE. THERE WERE NO PROBLEMS WITH THE CAR PRIOR TO THIS INCIDENT. THE CONSUMER HAD ONLY OWED THE VEHICLE A FEW MONTHS. ALL OF THE OWNERS PAPERWORK FROM THE CAR WAS IN THE VEHICLE WHEN IT BURNED. THE CONSUMER HAS SPOKEN TO THE DEALER BRIEFLY, BUT THEY DID NOT KNOW ANYTHING ABOUT THE PROBLEM, OR HAD NOT HEARD OF THAT HAPPENING BEFORE. THE CAR IS A COMPLETE AND TOTAL LOSS NOW. THE CAR WAS COMPLETELY ENGULFED WITHIN A MINUTE OR TWO AFTER THE OWNER ESCAPED. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
WHILE I WAS DRIVING ON I-35 IN KANSAS AT ABOUT 60 MPH ON DECEMBER 13, 3007 AT APPROXIMATELY 10:30 PM, THE LATCH TO MY VEHICLE RELEASED WITHOUT WARNING AND CAUSED THE HOOD OF MY VEHICLE TO FLY UP IMPAIRING MY VIEW. I WAS ABLE TO PULL OVER TO THE SHOULDER OF THE HIGHWAY AND CALLED THE KANSAS HIGHWAY PATROL. THE HIGHWAY PATROL OFFICER PUSHED DOWN ON THE HOOD BUT WAS UNABLE GET THE HOOD TO LATCH. DUE TO THE FAILURE OF THE HOOD LATCH MY HOOD HAS BEEN DAMAGED. I CHECKED YOUR WEBSITE FOR COMPLAINTS FOR THE SAME YEAR, MAKE, AND MODEL AND DISCOVERED THIS DEFECT HAD HAPPENED PREVIOUSLY TO THE SAME VEHICLE. *TR
THE HOOD LATCH FAILED RESULTING IN THE HOOD FLIPPING UP AND SHATTERING THE WINDSHIELD AND DAMAGING THE FRONT FENDERS AND HOOD. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
MY WIFE WAS TAKING A SHORT TRIP TO PICK ME UP FROM WORK IN OUR 2004 VW GOLF, WHEN THE CLUTCH FAILED SUDDENLY AT A TRAFFIC LIGHT. SHE WAS ABLE TO CONTINUE, BUT THE CLUTCH WAS FAILING TO FULLY DISENGAGE. FORTUNATELY, SHE WAS ON SURFACE STREETS AND DID NOT HAVE TO DRIVE AT HIGHWAY SPEEDS. WE LIMPED HOME AND REQUESTED TO HAVE THE VEHICLE TOWED TO A VW SERVICE CENTER. THE SERVICE CENTER INDICATED THAT THE CLUTCH FAILURE WAS DUE TO WEAR AND WAS NOT A WARRANTY ITEM. WE HAD NO INDICATIONS OF IMPENDING FAILURE (SLIPPAGE, DIFFICULTY PUTTING IN GEAR, VIBRATIONS, STRANGE NOISES, ETC.) AND MY WIFE AND I ARE BOTH EXPERIENCED USERS OF MANUAL TRANSMISSIONS. THE SERVICE CENTER MADE THE REPAIRS (TOTAL COST OVER $1900) AND WE HAVE RESUMED USING THE VEHICLE. *TR
THE DUAL-MASS FLYWHEEL CAME APART IN MY VOLKSWAGEN GOLF TDI (2004) CAUSING DIFFICULTY IN SHIFTING AND NEED FOR PREMATURE CLUTCH REPLACEMENT. THE PROBLEM STARTED NEARLY A MONTH BEFORE I HAD IT DIAGNOSED AT THE DEALER AS A BAD CLUTCH. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
OWNER WAS DRIVING IN THE CRUISE CONTROL MODE AND THE CRUISE CONTROL STAYED ENGAGED AT 55 MPH AND VEHICLE WENT OFF THE ROAD INTO A DITCH. VEHICLE WENT THROUGH ALL KINDS OF DEBRIS, AND HIT A TREE STUMP. THEN, WENT AIRBORNE INTO A TREE. THE DRIVER WAS KILLED INSTANTLY.*AK
THE EPC LIGHT ILLUMINATED THEN THE ENGINE CUT COMPLETELY OFF. *PH VEHICLE'S EPC LIGHT ILLUMINATED ON 3 SEPARATE OCCASIONS AT 798, 1,029 AND 1,110 MILES RESPECTIVELY. ON THE FIRST TWO REPAIRS, THEY FOUND PROBLEMS WITH THE THROTTLE. *LA (THROTTLE VALVE CONTROL SYSTEM MALFUNCTION, IDLE AIR CONTROL SYSTEM RPM WAS HIGHER THAN EXPECTED, AND THE THROTTLE VALVE DRIVE-G186 EXPERIENCED AN ELECTRICAL FAULT IN THE CIRCUIT-PER SELF DIAGNOSIS LOG) THE ENGINE WOULD SUDDENLY DIE OUT, IDLED ROUGHLY, WHISTLING SOUNDS WERE HEARD, THE EPC LIGHT WOULD COME AT INTERMITTENT TIMES, THE VEHICLE WOULD BECOME UNABLE TO BE DRIVEN OVER 15MPH, AND AT TIMES, WHEN THE EPC LIGHT WOULD COME ON THE ENGINE WOULD DIE SIMULTANEOUSLY. *SC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
GLOW PLUG LIGHT BEGAN TO FLASH WHILE DRIVING, RESEARCHED THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE HAVE BEEN RECALLS FOR PREVIOUS MODEL YEARS AND CHECKED MY VEHICLE. THOUGH MY VEHICLE DOES NOT FALL INTO THE RECALL YEARS AND I HAVE NOT RECEIVED AN NOTIFICATION ABOUT A RECALL THE BRAKE LIGHT SWITCH HAS FAILED ON MY VEHICLE RESULTING IN MY BRAKE LIGHTS NOT LIGHTING WHEN I BRAKE. THIS IS A HAZARD TO ME AND OTHER DRIVERS ON THE ROAD. *JB
THE ENGINE MADE A SOUND AS IF AIR UNDER PRESSURE WAS BEING RELEASED, ALONG WITH A QUITE NOTICEABLE VIBRATION WHEN TURNING IT OFF ON THE EVENING OF 30 AUG 2005. ENROUTE TO THE DEALER TO BE CHECKED ON 31 AUG 2005, WHEN ATTEMPTING TO STOP, I PUSHED THE BRAKE PEDAL TO THE FLOOR, TWICE, WITH NO RESPONSE FROM THE BRAKE SYSTEM. AS A RESULT, I HIT THE TRAILER HITCH OF A STOPPED SUV. MINIMAL DAMAGE TO THE SUV; HOWEVER, CONSIDERABLE DAMAGE TO THE GOLF. NO REPAIR WORK DONE YET; THE BRAKE PEDAL HAS SLIGHT RESISTANCE NOW. THE DEALER PROMISED TO CHECK THE OBDII FOR FAULT CODES, BUT HAS NOT DONE SO YET. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I BOUGHT A NEW VW GOLF IN FEBRUARY 2004. AT ABOUT 6:30 P.M. ON 4/1, I DROVE OVER A POTHOLE (OR SOME BUMP IN THE ROAD) WHILE DRIVING ON STORROW DRIVE IN BOSTON AND SUDDENLY TWO AIRBAGS DEPLOYED ON THE DRIVER SIDE OF MY CAR AND MY SEAT BELT APPEARED TO RECOIL. THE TWO AIRBAGS THAT DEPLOYED WERE THE SIDE AIRBAG AND THE CURTAIN AIRBAG. I BROUGHT MY CAR INTO A BOSTON DEALER/SERVICE DEPARTMENT THE FOLLOWING MORNING. AFTER INSPECTING THE CAR, THE SERVICE DEPARTMENT SAID THERE WAS NO PHYSICAL DAMAGE TO THE CAR (EXCEPT OF COURSE THE DEPLOYED AIRBAGS AND BROKEN SEAT BELT), BUT THAT THERE WAS "CRASH DATA" ON THE CAR'S COMPUTER. THE SERVICE DEPARTMENT WENT ON TO SAY THAT THIS IS NOT A WARRANTY SITUATION BECAUSE THE CAR DETECTED A CRASH (DESPITE THE FACT THAT THERE WAS ADMITTEDLY NO DAMAGE TO THE CAR), CAUSING THE AIRBAGS TO DEPLOY. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
SUN ROOF LEAKS. NOTICED A MUSTY SMELL, WINDOWS FOGGING OVER EASILY, DRIVER SIDE SEAT BELT THAT WAS WET, WET RUG IN THE REAR BAGGAGE COMPARTMENT AND FINALLY WET HEAD LINER AND SIDE PANELS IN REAR OF CAR ALSO ON THE DRIVER SIDE. CHECKED THE SUN ROOF DRAINS AND THEY WERE CLEAR AND THE SUN ROOF TRAY HAD NO STANDING WATER. HOWEVER, FOUND ABOUT 2 INCHES OF STANDING WATER IN A WELL JUST BELOW REAR TAILLIGHT ASSEMBLY AND A DRIPPING WET BLACK BOX MOUNTED ON THE BACK SIDE OF THE REAR WHEEL HOUSING, WHICH I ASSUME IS THE COMPUTER CONTROL MODULE FOR THE CAR. POURED WATER INTO SUN ROOF TRAY AND WATER WOULD JUST POUR DOWN INTO AND UPON THE AFOREMENTIONED AREAS. GOOGLED VW SUN ROOF LEAKS AND IMMEDIATELY FOUND VW OWNER WEB SITES COMPLAINING OF THIS SAME SITUATION AND THE REPAIRS THEY HAVE MADE. ALMOST EVERY SITUATION OF SUN ROOF LEAK WAS DUE TO FAILED BOND IN AN ADAPTER AND TUBE ASSEMBLY. SUN ROOF TRAY HAS FOUR BALL END NIPPLES, ONE IN EACH CORNER, ON WHICH AN PLASTIC ADAPTER SLIPS OVER AND THEN A DRAIN TUBE END SLIPS INTO AND IS SUPPOSED TO BE BONDED TO THIS ADAPTER. I PULLED THE HEAD LINER DOWN TO OBSERVE THE JOINT AND POURED WATER INTO THE TRAY AND WATER IMMEDIATELY STARTED TO RUN FROM THIS BONDED JOINT. ON CLOSER EXAMINATION THERE WAS A GAP AND BY JUST SQUEEZING THE JOINT WITH MY FINGERS THE REST OF THE BOND FAILED AND THE JOINT CAME APART. AS SUGGESTED ON THESE WEB SITES, I BOUGHT 3/4 INCH CLEAR PLASTIC TUBING WHICH I HOSE CLAMPED TO THE NIPPLE ON THE TRAY AND SNAKED THE NEW TUBING IN PLACE OF THE OLD WITH NO NIPPLE ADAPTER. TESTED THE REPAIR BY REPEATEDLY POURING WATER INTO THE TRAY. THE JOINT THAT FAILED ON MY VEHICLE IS THE EASIEST TO ACCESS AND REPAIR. I PRAY I DON'T HAVE THE SAME PROBLEM ON THE FRONT DRAINS AS SOME OTHER UNFORTUNATES HAD HAPPEN TO THEM AS THIS INVOLVES SERIOUS DIS-ASSEMBLY OF THE DASH, DIS-ARMING AIRBAGS, ETC. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
WHILE DRIVING 65 MPH, THE VEHICLE SWERVED TO THE RIGHT WITHOUT WARNING. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE CONSUMER NOTICED THAT THE TREAD WAS SEPARATING FROM THE FRONT PASSENGER TIRE. PLEASE PROVIDE FURTHER DETAILS. *JB THE CONSUMER REPLACED BOTH FRONT TIRES AND HAD THE REPAIRS MADE. WHEN THE VEHICLE WAS SERVICED THE CONSUMER WAS TOLD THAT THE REAR TIRES (BOTH ORIGNAL TIRES) WERE LOW ON AIR. *TC
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
I BOUGHT A NEW VW GOLF IN FEBRUARY 2004. AT ABOUT 6:30 P.M. ON 4/1, I DROVE OVER A POTHOLE (OR SOME BUMP IN THE ROAD) WHILE DRIVING ON STORROW DRIVE IN BOSTON AND SUDDENLY TWO AIRBAGS DEPLOYED ON THE DRIVER SIDE OF MY CAR AND MY SEAT BELT APPEARED TO RECOIL. THE TWO AIRBAGS THAT DEPLOYED WERE THE SIDE AIRBAG AND THE CURTAIN AIRBAG. I BROUGHT MY CAR INTO A BOSTON DEALER/SERVICE DEPARTMENT THE FOLLOWING MORNING. AFTER INSPECTING THE CAR, THE SERVICE DEPARTMENT SAID THERE WAS NO PHYSICAL DAMAGE TO THE CAR (EXCEPT OF COURSE THE DEPLOYED AIRBAGS AND BROKEN SEAT BELT), BUT THAT THERE WAS "CRASH DATA" ON THE CAR'S COMPUTER. THE SERVICE DEPARTMENT WENT ON TO SAY THAT THIS IS NOT A WARRANTY SITUATION BECAUSE THE CAR DETECTED A CRASH (DESPITE THE FACT THAT THERE WAS ADMITTEDLY NO DAMAGE TO THE CAR), CAUSING THE AIRBAGS TO DEPLOY. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
THE LOWER 1/4 OF THE REAR WINDOW DEFROST DOES NOT WORK. THE TOP 3/4 OF THE REAR WINDOW CLEAR WHEN I USE THE DEFROST FEATURE; THE LOWER 1/4 DOES NOT. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .