2025 Volkswagen Id. Buzz Owner Complaints

Twice now, my center touch screen display has failed to operate upon startup. Restarting the vehicle does not fix the problem.The problem is not able to be replicated for the dealer as it happens at random(twice over 13,000 miles). No warnings predicated the error, nor would they be displayable since the screen is off. The vehicle is able to be driven under the error. The backup camera is not usable under the error making for a very dangerous error. The voice assistant does not function under the error(a potential alternative method of accessing the controls that are lost when the screen is in error). Under the second error event, the driver display additionally did not turn on. The vehicle would allow me to drive but did not display speed, gear selection, miles, or any warnings. Drive, Reverse, Park, turn signals, horn, all lighting, regenerative braking and windshield wipers were tested and were functional. All HVAC controls are only accessible through the screen. Under the second error event it was raining and I was unable access those controls to defrost the front windshield. After the vehicle sits in the off position for 30 minutes, the error vanishes.

NHTSA ID

11744226

Incident

May 6, 2026

My 2025 Volkswagen ID.Buzz is subject to recall 90A2 (NHTSA Campaign 25V233000) concerning an incorrect brake system warning light symbol and color on the instrument panel display. The prescribed remedy is a software update performed by an authorized VW dealer. The vehicle has been at Gunther Volkswagen of Clermont on two separate occasions for this recall and has not been successfully remediated either time. First visit: dropped off April 17, 2026, picked up April 18, 2026 -- update failed. Second visit: dropped off April 20, 2026 and the vehicle remains at the dealer as of today, April 28, 2026 -- now 10 cumulative days out of service across both visits. During the second visit, the dealer attempted a CAN Bus Sleep procedure as a troubleshooting step, but the software update continued to fail at a specific step in the process. The dealer has confirmed the failure and is in contact with VW ODIS Support. This appears to be a systemic issue with VW's software update infrastructure affecting multiple ID.Buzz owners, not an isolated vehicle defect. When I contacted VW Customer Care directly, they declined to intervene, citing dealer independence. The vehicle is otherwise drivable but remains out of my possession while the dealer attempts to complete a federally mandated recall repair.

NHTSA ID

11734367

Incident

Apr 17, 2026

My vehicles power doors have become exponentially more difficult to open since new in manual mode. I am now not able to open the rear door manually without throwing my weight into it, and my children cannot do it in assisted. I have confirmed with my dealer and a floor unit that the door is infact more difficult to open in manual mode vs power assist. This concerns me because in the event of an accident my children may not be able to evacuate the rear of the car unassisted. VW confirmed there is nothing to be done at the time because “ the rear door is designed to be only operated automatically” and will not investigate until the door motor fails. I believe this is a serious flaw in the design.

NHTSA ID

11727222

Incident

Mar 20, 2026

I am writing to report a serious safety concern regarding the rear brakes. The components are producing heavy squeaking and grinding noises, leading to concerns that the system is defective and unreliable for emergency braking. Additionally, the excessive noise level is a public distraction that negatively impacts the driving environment for others.

NHTSA ID

11720175

Incident

Dec 1, 2025

The contact owns a 2025 Volkswagen ID Buzz. The contact stated that while the daughter was turning right onto a curb to park and lifting her foot off the brake pedal, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked Honda vehicle, pushing the Honda vehicle approximately eight feet during the impact. During the crash, the vehicle experienced severe front-end damage, but the air bags did not deploy. The collision avoidance also did not engage. The contact zip-tied the grill onto the vehicle in order to replicate the failure the next day. No injuries were reported, and a police report was filed online. The contact indicated that the touch buttons on the steering wheel were easily activated and sensitive to touch, which may have caused the vehicle to erroneously accelerate. The local dealer was notified of the failure and offered to look into a resolution. In addition, the dealer mentioned that in similar cases, vehicles were bought back. The manufacturer was not yet contacted. The cause of the failure was not determined. The failure mileage was 100.

NHTSA ID

11705143

Incident

Dec 12, 2025

Mileage

100 mi

I believe there is a fire risk. Attached is a picture of the fuse block and a device attached to an empty fuse location. Correct procedure is to attach here with a fuse. Instead they attached a wire to the hot side of a fuse location that has no fuse. This small red wire goes to the device. The device is fused and a small black wire comes off the device to a ground . The problem is that the red wire itself is not protected for about a foot until there is the inline fuse. If this wire shorts to ground it would potentially cause a fire. This is a dangling wire in the fuse box area where a person may access this area to get the tire pump or the metal attachment for securing the vehicle. The proper procedure would have been to install the red wire on a small fuse block protected by a proper sized fuse for the wire, Instead of having the unprotected wire dangling in front of the fuse box. This appears to be something the manufacturer added late, and was hacked in by someone that did not have automotive electrical degree. I would expect a mistake like this from an unlicensed kid in a stereo shop, not an automotive manufacturer.

NHTSA ID

11705003

Incident

Dec 14, 2025

The rearview camera and rear cross-traffic alert system in my vehicle failed to function while I was reversing. The camera screen went completely black, and the cross-traffic warning did not activate. Because I had no visibility behind the vehicle and received no alerts, I backed into a neighbor’s mailbox post. The impact damaged my rear right turning lights and the mailbox post. These safety systems are critical for preventing collisions, and their unexpected failure created a significant safety risk to me and my neighbor. The vehicle is currently at the dealer for repair of the turn signal light. The dealer has not inspected the camera issue because the camera began working again after the incident, so the malfunction has not yet been reproduced or confirmed. No warning lights, messages, or symptoms appeared before the failure, and it occurred without any prior indication. The vehicle is available for inspection upon request.

NHTSA ID

11699529

Incident

Oct 25, 2025

The cars brakes randomly firm and grab hard, or in other cases are soft and require the drive to depress them twice or three times as much as when they are firm, or they needed to be pumped to engage as expected. This car has been inspected by the manufacturer and not issues were found. A similar concern was reported by consumer reports in their review. “feeble and inconsistent brake pedal feel” This has caused numerous issues of unintended hard braking when you need to stop quickly.

NHTSA ID

11694184

Incident

Oct 15, 2025

The vehicles Charging port door is swing type and as such on the open position protrudes out of the car body. In addition it has no warning light on the dash or anywhere to indicate its orientation position like open or close , this causes confusion while driving reversing or otherwise any other operation for the driver to ascertain the same if left open .It makes the car prone to accidents and security risk for anyone passing by or even the driver and the passengers as the charge door if left open can hit other objects or persons unintentionally and break fly off as a projectile . Reported this major flaw to the manufacturer , they said they cannot do anything about it . Had an mishap recently with the charge door been open and snap it while reversing since there was no dash warning to let me know it was open . Also the, manufacturer is forcing any damages caused by this accident because of this vital feature being absent to be borne by the owner. Here is the case VW case #07090204

NHTSA ID

11694005

Incident

Oct 15, 2025

Was driving out of a parking lot. I was in a full stop and had the car in drive. When staring to move from a full stop the car started to go in reverse. I was on a decline. I tried reassuring the car was in drive and when pressing the peddle it went backward. The d light was on but going in reverse when the pedal was pressed. Had to put the car in park and again in drive to get out of this bug.

NHTSA ID

11691260

Incident

Oct 3, 2025

I am writing to express my concern regarding the car manual provided for my Volkswagen. The current manual is abridged, which makes it challenging to understand all of the car's functions. This lack of comprehensive instructions can be particularly difficult and unsafe, especially when attempting to operate certain features while driving. A fully unabridged manual would greatly assist in understanding how to properly use all functions of the car.

NHTSA ID

11686028

Incident

Sep 9, 2025

The automatic braking that is meant to assist is actually very dangerous. There are many situations in which GROWN ADULTS, who should know how to control a vehicle (and thus do not need a vehicle to make decisions by itself) can be jolted by this braking. Numerous times, I have been backing out of my garage, and the safety system notices something (nothing is actually in my path- perhaps a dandelion floated across the camera?) and slams the brakes to hard. My child has been thrown because of this. When in our own driveway, or reaching for the mailbox, or paying a parking ticket, we may be unbuckled. And the car will just slam so hard. It feels like the entire driveshaft is falling out.

NHTSA ID

11676816

Incident

Jun 11, 2025