2014 Volkswagen Jetta Hybrid Owner Complaints

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating from 7th gear and failed to function as intended. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with a mechatronic unit failure associated with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

NHTSA ID

11638356

Incident

Dec 15, 2024

Mileage

113,500 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with transmission failure and the contact was advised to take the vehicle to a dealer. The dealer confirmed the transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11586442

Incident

Apr 15, 2024

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated that while his sister was driving from a complete stop, the vehicle lost motive power. The contact was unaware if there were any warning lights illuminated. The contact's sister was able to push the vehicle to the side of the road. The vehicle was towed to the residence. The contact stated that he connected an OBD reader to the vehicle and retrieved diagnostic trouble codes related to the transmission and hydraulic pump play protection failure. The dealer was notified of the failure and informed the contact that the vehicle needed to be diagnosed to determine if it could be covered under Volkswagen Campaign Number: 34J6(Mechatronic Accumulator Housing). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Volkswagen Campaign Number: 34J6. The failure mileage was approximately 100,000.

NHTSA ID

11565040

Incident

Nov 29, 2023

Mileage

100,000 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the transmission failed to shift gear while the RPM was revving. No warning light was illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V866000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.

NHTSA ID

11541171

Incident

Aug 26, 2023

Mileage

108,000 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated the vehicle failed to start while parked in a parking lot. The vehicle was left at the parking lot overnight and the following day the contact was able to start the vehicle; however, while driving to the residence the vehicle stalled. The contact stated that after 30 minutes she was able to restart the vehicle and continued driving to the residence. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

NHTSA ID

11538341

Incident

Jun 1, 2023

Mileage

130,000 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 65 MPH, the vehicle inadvertently stopped with the Hybrid Propulsion System failure warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle turned off immediately. The vehicle was towed the dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in a recall pertaining to the failure. The failure mileage was 130,000.

NHTSA ID

11510824

Incident

Dec 24, 2022

Mileage

130,000 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 50 MPH, the transmission inadvertently shifted to neutral(N). The contact pulled over, turned off and restarted the vehicle several times before the vehicle operated normally. The contact was able to drive home safely. The contact stated that the failure recurred while driving 20 MPH. The vehicle was towed to the dealer to be diagnosed. The mechanic stated that the electronic gearbox mechatronic unit failed causing fuel to leak into the transmission. The electronic gearbox mechatronic unit and the transmission was replaced. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V866000 (Power Train); however, the manufacturer stated that the VIN was not included in the recall. The failure mileage was 99,500.

NHTSA ID

11477549

Incident

Nov 4, 2019

Mileage

99,500 mi

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 65 MPH, the contact noticed that the vehicle would not accelerate and was decreasing in speed as if the vehicle was in NEUTRAL. The contact pulled over to the side of the road and attempted to restart the vehicle. The vehicle was started and shifted into drive however, the vehicle rolled backward. The contact depressed the brake pedal to stop the vehicle and the vehicle was shifted into PARK. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that there were cracks in the electronic module. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate, 42,000.

NHTSA ID

11434691

Incident

Sep 22, 2021

Mileage

42,000 mi

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 40-45 MPH, the transmission warning light illuminated, and the vehicle began to stall. The contact veered to the side of the roadway and restarted the vehicle. The contact stated that the failure reoccurred that same day while driving. The vehicle was taken to the dealer who diagnosed that the mechatronic was leaking out of the front seal causing loss of pressure build-up, and the transmission failure. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V866000 (Power Train) because the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The vehicle was repaired. The failure mileage was 107,000. Consumer asking for reimbursement for repairs.

NHTSA ID

11425783

Incident

Jul 20, 2021

Mileage

107,000 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED THAT UPON PLACING THE VEHICLE INTO THE REVERSE, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO MEDFORD VOLKSWAGEN (4606 GRUMMAN DR, MEDFORD, OR 97504) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE SHIFT LEVER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INVESTIGATE IF THE VEHICLE SHOULD BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER ABOUT THE DECISION. THE CONTACT THEN TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY REPLACED THE CLUTCH, THE TRANSMISSION, CAM SHAFT, AND SEVERAL UNKNOWN SENSORS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

NHTSA ID

11406757

Incident

Feb 1, 2021

Mileage

73,000 mi

BEFORE 60,000 MILES CAR BEGAN TO BUCK WHEN ACCELERATING AND DECELERATING, BY THE TIME I BROUGHT IT IN FOR SERVICE IT WAS 240 MILES OVER WARRANTY SO THEY WOULD NOT REPAIR IT. I WAS TOLD CLUTCH 1 AND 2 REACHED THERE TOLERANCE LEVELS. WHEN IT FIRST STARTED HAPPENING, IT DID NOT APPEAR TO BE ANYTHING, NO INDICATOR LIGHTS OR WARNINGS APPEARED ON DASH. IT DID NOT HAPPEN ALL THE TIME AND DID NOT OCCUR WHEN MAINTAINING SPEED.

NHTSA ID

11218224

Incident

Dec 1, 2018

Mileage

50,000 mi

THE CAR DEVELOPED SOME HESITANCY WHEN SHIFTING FROM ELECTRIC TO GAS. THE DEALER SAID IT WASN'T "THROWING CODES" SO IT WAS FINE. TWO DAYS LATER I WAS MAKING A UTURN ON A 40 MPH STREET AND THE DRIVE DIED - ENGINE/MOTOR WORKING, NO FORWARD MOTION, WITH CARS COMING AT ME. I WAS ABLE TO DRIFT INTO A PARKING LOT. THE DEALERSHIP REPLACED THE MECHATRONIC (THE SAME PROBLEM THEY HAD A RECALL FOR OTHER VIN, NOT MINE.) ONE YEAR LATER, I WAS DRIVING OUT OF A NEIGHBORHOOD STREET FROM A STOP SIGN, AND WHEN I TOOK MY FOOT OFF OF THE GAS IT DRIFTED BACKWARDS, WHICH IT NORMALLY WILL NOT DO. WHEN I PUT MY FOOT ON THE GAS - NO FORWARD MOTION. THERE WAS NO ONE BEHIND ME, SO I TRIED PUTTING IT IN PARK THEN DRIVE - NO JOY. THEN I TURNED THE CAR ALL OF THE WAY OFF, WAITED THREE MINUTES, THEN TURNED IT BACK ON - IT WORKED. I DROVE IT STRAIGHT TO THE DEALERSHIP. "IT'S NOT THROWING ANY CODES." THEY HAVE HAD IT FOR TWO WEEKS AND CAN'T REPRODUCE THE PROBLEM, AND MEANWHILE I HAVE NO CAR. THEY SAY THE CAR IS "OPERATING AS DESIGNED," AND I THINK THAT'S THE PROBLEM. "AS DESIGNED" MEANS "WITH RISK OF CATASTROPHIC FAILURE AT ANY GIVEN MOMENT." I CONTACTED VW USA - THEY ASSIGNED ME A CUSTOMER CARE REP. THEY CAN'T DO ANYTHING EXCEPT INTERFACE WITH THE SERVICE PEOPLE AT THE DEALERSHIP. I ADDRESSED THE DESIGN AND SAFETY ISSUE WITH THE CUSTOMER CARE REP, AND THEY SAID THEY RELY ON THE SERVICE DEPTS AT THE DEALERSHIPS. I'M CONCERNED THAT NO ONE IS LOOKING AT THE BIG PICTURE HERE. THIS CAR IS NOT SAFE, AND THE MAIN REASON THIS HASN'T BECOME A BIG ISSUE IS BECAUSE NOT MANY OF THEM WERE SOLD. THEY STOPPED MAKING THEM AFTER TWO YEARS - WISE DECISION.

NHTSA ID

11193905

Incident

Mar 23, 2019

Mileage

55,000 mi

2014 JETTA HYBRID DOESN'T ACCELERATE PAST 25-30 MPH CAUSING A HIGH REV AND IN THIS CASE A JERK FOWARD IF THE TURBO WAS ACTIVATED CAUSING A COLLISION WITH A CHEVY TAHOE THE SUVS TOWING WRENCH TO CRUMPLE OUR HOOD AND MORE DAMAGE TO FRONT END OF OUR VEHICLE ON OTHER DAYS BEFORE THE ACCIDENT OUR VEHICLE WOULD PUT OFF THE STHE OVERWHELMING SMELL OF TRANSMISSION FLUID ALMOST AS IF A SKUNK WAS UNDER OUR CAR

NHTSA ID

11192915

Incident

Dec 19, 2018

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED THAT THE VEHICLE WAS LEFT WITH THE HEADLIGHTS ON FOR FOUR DAYS. WHEN THE VEHICLE WAS JUMPSTARTED, THE ANTI-LOCK BRAKE SYSTEM, AIR BAGS, AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED FOR HOURS BEFORE DIMMING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE SENSOR THAT CONTROLLED THE HYBRID FUNCTION OF THE VEHICLE WAS NOT WORKING. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED FOR THE SAME FAILURES EIGHT MONTHS AGO BY DAVID MAUS VOLKSWAGEN SOUTH (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32839). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

NHTSA ID

11128680

Incident

Sep 7, 2018

Mileage

112,000 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING 55 MPH, THE VEHICLE INADVERTENTLY SHIFTED GEARS AND JERKED. THE VEHICLE WAS TAKEN TO STONE MOUNTAIN VOLKSWAGEN (3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE HYBRID (E MACHINE) FAILED. THE CONTACT STATED THAT THE DEALER WAS TO CONTACT THE MANUFACTURER TO VERIFY IF THE REPAIRS WOULD BE COVERED UNDER THE WARRANTY. THE CONTACT DID NOT NOTIFY THE MANUFACTURER. THE FAILURE MILEAGE WAS 64,532.

NHTSA ID

11102525

Incident

Jun 12, 2018

Mileage

64,532 mi

THE BRAKING ABILITY VARIES DEPENDING IF THE BATTERY IS BEING CHARGED OR NOT. THE PRESSURE APPLIED TO THE BRAKE PEDAL DEPENDS ON THE BATTERY CHARGE AND NOT THE PRESSURE ON THE PEDAL. ENGINE FAILS TO ENGAGE ON A STEEP SLOPE CAUSING THE VEHICLE TO ROLL BACKWARDS. THIS HAPPENS FREQUENTLY WHEN THE ENGINE IS COLD. THE ENGINE WILL NOT WARM UP TO OPERATING TEMPERATURE IF THE HYBRID MOTOR IS ENGAGED

NHTSA ID

11083664

Incident

Apr 5, 2018

Mileage

55,000 mi

WHILE DRIVING JUST AFTER I EXITED THE FREEWAY, WAS PULLING INTO A PARKING LOT TO GO HAVE LUNCH, THE ENGINE DIED, AND THE STEERING LOCKED UP, WAS UNABLE TO STEER. I WENT IN ATE LUNCH DROVE IT HOME ON SURFACE STREETS WITHOUT A PROBLEM. IT IS A HYBRID, I HAVE TAKEN IT TO THE DEALERSHIP, AND THEY'RE TELLING ME IT IS $13,000 TO FIX, BUT I'M MORE CONCERNED THAT THE CAR AGAIN COULD JUST LOCK UP, AND NOT STEER.

NHTSA ID

11058447

Incident

Dec 19, 2017

Mileage

128,000 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, CONTACT DEALER AND HYBRID FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PUSHED TO A PARKING LOT. DUE TO THE PROXIMITY TO HIS RESIDENCE, THE CONTACT PUSHED THE VEHICLE HOME. THE VEHICLE WAS TOWED TO THE DEALER (PRESTIGE VOLKSWAGEN IN STAMFORD, CONNECTICUT) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,400.

NHTSA ID

11004344

Incident

Jul 2, 2017

Mileage

46,400 mi

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE STALLED AND THE HYBRID ERROR WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS A SHAVED WIRING HARNESS WHICH CAUSED A FUSE TO BLOW. AS A RESULT, THE WIRING HARNESS AND FUSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND TWO DAYS LATER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 9,200.

NHTSA ID

10607690

Incident

Jun 14, 2014

Mileage

9,000 mi

ALL WARNING LIGHTS CAME ON AND THE CAR DIED (STALLED OUT) ON AN INTERSTATE HIGHWAY. CAR WAS NOT DRIVABLE. LOST ALL POWER. THE CAR HAD TO BE TOWED TO THE NEAREST VW DEALER (VW OF NAPLES, FL). UPON INSPECTION, THE DEALER NOTED THAT THE HYBRID WOULD RUN FOR ABOUT 3-MINUTES AND THEN TURN OFF. VW DETERMINED THAT THE ELECTRIC DRIVE POWER AND CONTROL ELECTRONIC MODULE (JX1) HAD FAILED. IT TOOK 12 DAYS TO REPAIR, SINCE THE POWER MODULE NEEDED TO BE SHIPPED FROM GERMANY. THE ROOT CAUSE FOR THE POWER MODULE (JX1) FAILURE IS CURRENTLY NOT KNOWN. PLEASE INVESTIGATE FURTHER, SINCE THIS IS A SAFETY CONCERN. *TR

NHTSA ID

10606863

Incident

Jun 15, 2014

Mileage

4,394 mi