Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 36 NHTSA owner-reported complaints for the 2013 Volkswagen Jetta Sportwagen. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 36 · page 1 of 2
I had lost power driving over the grapevine on Highway and then recently I had difficulty putting vehicle in gear and it would make a loud noise. Independent service center confirmed that the TCM was faulty.
My Bosch CP4 fuel pump failed causing my engine to stall while turning at a very busy/fast intersection. This can occur at speed without any warning of sudden failure, putting everyone on the road at risk. Fault code P0087 and P0191 were present, along with a flashing glow plug. Following EA No.: EA11-003 I removed the fuel metering valve and observed and documented metal shavings. The failed component is still installed on my vehicle as I will be having it serviced shortly. The fact that this same component has been recalled very recently in many domestic trucks, but not in the 600,000 VW/Audi vehicles it is installed in is concerning. EA No.: EA11-003 Date Opened: 7-Feb-2011 Date Closed: 27-Mar-2015 The date this analysis was closed was months before the Dieselgate Scandal broke, leads me to question its credibility. This repair is very expensive as a whole new fuel system needs to be installed, with the same questionable pump.
The contact owns a 2013 Volkswagen Jetta Sportwagen. The contact stated that while driving 70 MPH, the vehicle turned off and restarted independently while the vehicle was still in motion, resulting in a momentary loss of control over the vehicle. The contact also stated that the battery was being drained quickly. The vehicle returned to normal functionality, but the failure became a regular failure. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined an electrical short was causing the battery to drain and other electrical issues. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.
It seems that my vehicle's clock spring has broken. There is already a warranty issue with this part. However, my local service center cannot get my vehicle in for 5 weeks. How is it acceptable for me to drive a vehicle for 5 weeks without a working airbag and horn?
The rear right passenger airbag sensor went faulty, was hoping Volkswagen could replace it since it is a safety system.
The contact owns a 2013 Volkswagen Jetta. The contact stated while driving approximately 70 MPH, the vehicle started losing motive power with the check engine warning light illuminated. The contact depressed the accelerator pedal and the vehicle failed to respond as needed. The contact continued driving to his destination however, the vehicle failed to accelerate above 30 MPH. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer where a diagnostic test was performed; however, the results had not been shared with the contact. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and became aware of a failure of the high-pressure fuel pump. The contact related the failure to the high-pressure fuel pump. The failure mileage was approximately 120,000.
Walked out to the garage where the vehicle had been shut off for a number of minutes to conduct another day’s personal investigation (can’t leave it outside when it rains unfortunately - moonroof leaks). This time: exterior lights on & found the interior lights in what looked to be an odd cycling. Video can be provided, no pictures taken. The price for honesty? Dealers: $500. I can live with that, someone should at some point, do the right thing by others & disclose its problems. The car is a LEMON & by all other standards-has no reason to be. I’m done filing reports, 3 in 30 days & I’m done driving the vehicle after 101 days of personal research. Behind the wheel of this VIN which additionally is covered till 2028 & has also failed previously (Nov ‘22 clock spring) is too much of a safety concern; & the cost to repair exceeds the worth of the car. Value in a sense is relative, and I don’t have much to say about that subject. Additional findings and details can be provided. Also, toxins & emissions are a concern.
The Service Act/Recall for the glow plug was NOT reported to Experian by Volkswagen when it was repaired on 12-11-2014 AND it was incorrectly installed by the VW Dealership in Tulsa who serviced it. It was not disclosed to me and we paid over $1400 this year for an "incorrect" glow-plug, same exact part number. Please update the NHTSA ID # 11553299 to include the Glow Plug. The vehicle is now showing the previously recalled codes for the VW Recalls pertaining to 23U3 and 24CV and 4 more codes since we last spoke. We were sold the vehicle without being disclosed the recall repair on our Experian report. Further, the vehicle is getting worse each day. The vehicle is a lemon & VW will not address the safety of it. They do NOT care about the lives of those who are their customers, something needs to change.
The contact owns a 2013 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the vehicle began to hesitate with the check engine warning light illuminated. The contact drove the vehicle to an auto parts store that used a handheld scanner and determined that the vehicle needed to be taken to a dealer due to engine failure. The contact stated that the engine failure was intermittent at first but had become recurring and at various speeds. Additionally, the vehicle started to have electrical issues and a failure with the catalytic converter. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that cylinder #1 glow plug, and several relays needed to be replaced. The vehicle had been repaired; however, the check engine warning light returned. The vehicle was taken to the same dealer who diagnosed the vehicle and determined that the failures were related to Service Campaign Numbers: 24CV and 23U3 Emissions Modifications (Engine and Engine Cooling). The contact was advised that the vehicle was no longer covered under warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 136,000.
Twice since hitting 50k miles, my high pressure fuel pump has failed, resulting in complete and sudden loss of power midst driving. VW says that it is a warranty issue, but, has no real guidance or promise that it will be fixed. I DO NOT feel comfortable driving the vehicle until we know WHY this issue is happening and how to fix.
Airbags failed to deploy during severe front impact crash. Car is supposed to be picked up from body shop by my insurance company tomorrow Thursday 4/13/2023. Don't know if it would be available for inspection after that day. Driver safety was at risk without airbag deployment. Problem was confirmed by auto body shop which is a "service First" body shop for my insurance carrier. There were no warning lamps, messages or other symptoms of the problem prior to the failure. I was told by body shop that the wire to the airbags was disconnected from the airbags and that was the reason for the failure to deploy the airbags.
Loss of sudden fuel pressure, Loss of Acceleration,Car shut off while driving.Car would not start again Vehicle unsafe to drive.Check engine light on Glow plug light on.P0087 code low fuel pressure caused by Catastrophic fuel pump Failure Fuel pump fails on these Diesel vehicles requiring to have all of the fuel system to be replaced VW quoted price $9377.13 almost there Price of another used Car
Fuel pressure Malfunction Vw poorly designed the fuel pump When the fuel pump goes out it Shoots Metal shavings into the whole Fuel System Causing the car to lose Fuel Pressure and causing the car to Shut off.Had the Car towed into VW and they told me the whole fuel system hd to be repaired at my expense at an estimate of $9000.Vehicle speed Dropped Drastically I had no acceleration and Car ended up shutting off in trafficc
I received an "Error: Airbag" message on my car so I brought it to the dealership on 09/15/2022. According to Schmelz Volkswagen, it is the PODS Module (passenger occupancy detection system) and that VW no longer makes this part nor provides a way to fix it and there isn't anything they can do. I am driving a vehicle that the airbag system will NOT deploy if I am in an accident. I have reached out to various mechanics on what to do and no one is able to give me an answer without this part. Seems very reckless to no longer make a part for a safety feature and I am unsure what to do. My car is basically not worth anything now so I can't get rid of it, not that I want to if I can fix it.
According to the dealership my car has a broken clock spring switch in the steering wheel. This part is covered under an warranty extension issued in 2018. Without this switch all of the controls located in the steering wheel are inoperative. I have no driver side airbag and no horn, both of which are safety issues. The dealership stated that the parts to fix this problem are on perpetual backorder. The dealership stated they had another car with the same problem that has had parts on backorder for over a year. That seems like a long time to have parts on backorder to fix problems that affect safety. Since the warranty extension was issued back in 2018 you would think that would have parts to fix this problem by now.
This is on recall and on backorder. They are calling it an extended warranty? What is going on as I drive this car with no clock spring and a defective airbag? I was told by the dealer that the part is ordered and it is a recall. I paid for the diagnosis and this was supposed to be covered later by a VW dealer, but I had no choice and needed to find out. My clock spring is bad and my air bag light remains on.
While about to drive my vehicle to work which had been parked in my driveway for about 48 since the last drive made a horrible grinding noise in both drive and reverse moving a few feet. I immediately put the vehicle in park to find the rear driver side suspension collapsed and the tire was pressed against the wheel well. Additionally unidentified parts from either the brake system or wheel well had abraded off. The car was jacked up in place and it was immediately apparent that the spring had broken and had shattered in a section. The spring was properly installed as a replacement for another spring failure by a ASE mechanic using genuine OEM parts from a VW dealer. While it is unknown at this time how much additional damage this faulty failed part caused, it is evident that had the car been driven at any speed when this happened, loss of control would be guaranteed and possibly death. I am retaining the failed part as evidence and plan on contacting an independent investigator or attorney as this could have certainly been fatal and is the most heinous example of metallurgical malpractice.
clock spring / clock part: 5k0953569al Air Bag light is on... steering click.... dealer says parts are nowhere to be found as there are over 5000 back orders right now.. I am not a rich person... what do we do? I am afraid to drive it.
The contact owns a 2013 Volkswagen Jetta Sportswagen. The contact stated that after refueling the vehicle, it was discovered that fuel was leaking from the vehicle. Upon inspection, it was discovered that the fuel tank coupler located between the fuel tank and exhaust pipe had failed to cause the fuel tank to leak fuel. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The approximate failure mileage was 210,000.
BRAKE SOMETIMES NOT WORKING PROPERLY WHEN THE VEHICLE IS ON LOW SPEED LESS THAN 20 M/H. I FEEL THE FRONT BRAKE IS NOT WORKING SOMETIMES. I VISIT THE CAR REPAIR CENTER AND THEY SAID IT IS FINE. BUT I READ THE SAME ISSUE ON THE INTERNET FORUM. THEY HAVE CHANGED THE BRAKE OIL OR MASTER CYLINDER OR BRAKE ROTOR AND DISK BUT THEY JUST SPENT MONEY AND NOTHING IMPROVED. I NEED YOUR HELP.
RAIN GUTTERS INEFFECTIVE CAUSING FLOODING INTO THE INTERIOR OF THE CAR. THIS IS AN ONGOING PROBLEM.
HEARD STRANGE NOISE WHILE DRIVING IN TOWN. FOUND PASSENGER REAR COIL SPRING WAS BROKEN. UPON FURTHER REVIEW THE SHOP ALSO FOUND THAT THE DRIVERS SIDE FRONT SPRING WAS BROKEN. MINIMAL CORROSION WAS PRESENT ON THE COILS AND THE CAR ONLY HAS ~50,000 MILES.
MY VEHICLE ONLY HAS ABOUT 80,000 MILES AND THERE IS A VERY LOUD SOUND COMING FROM THE DUAL MASS FLYWHEEL WHEN IDLING, BOTH WHEN PARKED OR IN DRIVE. THIS SEEMS PREMATURE FOR THIS TRANSMISSION. *TR
DEAR SIRS; THE WASHINGTON STATE ATTORNEY GENERAL ADVISED THAT I CONTACT YOU IN REGARDS TO VOLKSWAGEN GROUP OF AMERICA 2.0-LITER CLASS ACTION SETTLEMENT MY CLAIM MADE DURING THE RECALL WAS ACCEPTED THEN LATER DENIED. I NOW HAVE NO INCENTIVE TO HAVE THE CAR MODIFIED TO CONFORM WITH THE ENVIRONMENTAL STANDARDS THE REST OF THE CAR INDUSTRY MUST ABIDE BY. ALSO, I HAD GONE THROUGH THE TROUBLE OF BUYING ANOTHER CAR, WHICH I NEEDED FOR WORK, IN ANTICIPATION THAT VOLKSWAGEN WOULD HONOR THE CONTRACT THEY MADE WITH ME. I BELIEVE THEIR ULTIMATE DENIAL OF MY CLAIM WAS INTENTIONAL DECEPTION BY VOLKSWAGEN GROUP AND THEIR REPRESENTATIVES ON THE CLAIMS COMMITTEE TO AVOID PAYING ME THE $20,900 THEY HAD PREVIOUSLY AGREED TO PAY AND WERE IN FACT REQUIRED TO PAY BY LAW, UNDER THE CLASS ACTION SETTLEMENT. I AM MOST LIKELY NOT THE ONLY CITIZEN WHO WAS DAMAGED BY VOLKSWAGEN'S DECEPTION AND FRAUD IN CREATING A FALSE AND MISLEADING 'DEADLINE' FOR THIS SETTLEMENT'A SETTLEMENT WHICH WAS DESIGNED TO REPAY CONSUMERS WHO WERE AFFECTED BY VOLKSWAGEN'S ORIGINAL DECEPTION AND FRAUD REGARDING THE EMISSIONS ON THE CARS THEY SOLD TO US. RESPECTFULLY YOURS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE LEFT FRONT AND LEFT REAR COIL SPRINGS ARE BROKEN.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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