Owner-reported complaints naming the engine system, filed with NHTSA
Data refreshed
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components. Every record below is an owner-reported complaint about the 1999 Volkswagen Passat submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 88 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 88, in the owner's own words
TL* THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE HAVING A ROUTINE SERVICE PERFORMED AT AN INDEPENDENT MECHANIC, THE TECHNICIAN DIAGNOSED THE WATER PUMP WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,000.
PASSAT BEGAN TO ACCELERATE UNDER NO PRESSURE TO PEDAL. PASSAT STARTED TO ACCELERATE FAIRLY SLOWLY BUT STEADILY AT FIRST, THEN IT INCREASED. IT WASN'T POSSIBLE TO DECELERATE/NO PRESSURE ON THE BRAKE PEDAL STOPPED THE ACCELERATION. IT BEGAN TO REACH AN UNSAFE SPEED THEN I BEGAN TO DOWNSHIFT AND TO APPLY THE BRAKE IN SEQUENCE TO SLOW THE PASSAT, THEN I TRIED TO SLOW THE VEHICLE TO COAST IT ONTO THE SHOULDER, BUT THE SPEED REMAINED TOO HIGH TO HALT THE CAR. HAVING NO OTHER WAY TO SLOW THE VEHICLE, I STARTED TO DOWNSHIFT AND TO APPLY EXTREME PRESSURE TO THE BREAKS, AND WAS ABLE TO SLOW THE VEHICLE ENOUGH AFTER SEVERAL MILES OF DOWNSHIFTING AND RIDING THE BREAKS TO REACH A POINT AT WHICH I COULD SHIFT THE CAR INTO NEUTRAL, THEN BEGAN COASTING IT UP A LONG DRIVEWAY WHILE THE ENGINE CONTINUED TO RACE AND REV. I THEN DROPPED THE CAR INTO NEUTRAL AND ENGAGED THE EMERGENCY BREAK, THEN FORCED THE TRANS INTO PARK AND SHUT THE PASSAT OFF. THE FRONT BREAKS WERE BOTH GLOWING, WITH THE DRIVER'S SIDE HAVING BURST INTO FLAMES AS A RESULT OF THE FRICTION AND HEAT FROM HAVING RIDDEN THEM FOR SEVERAL MILES. SHOP THAT EXAMINED THE PASSAT ASSESSED THAT THE THROTTLE BODY CONTROL MODULE HAD FAILED AND WASN'T COMMUNICATING WITH THE MAIN ON-BOARD COMPUTER, AND THAT THIS TYPE OF PROBLEM HAD BEEN SEEN BEFORE ON OTHER VOLKSWAGEN MODELS OF THE SAME ERA. TECHNICIAN INDICATED THAT THIS WAS THE THIRD TIME THAT HE'D SEEN THIS FAILURE. IT APPARENTLY USUALLY RESULTS IN THE CAR COMING TO A STOP ALTHOUGH THERE ARE OTHER CASES CUSTOMERS REPORTED THAT RESULTED IN THE UNCONTROLLED ACCELERATION THAT I EXPERIENCES. THE BREAKS AND OTHER INTERNAL COMPONENTS WERE SIGNIFICANTLY DAMAGED AS A RESULT OF THE ACCIDENT/THROTTLE BODY FAILURE, AND THE VEHICLE HAD TO BE SCRAPPED. SOMEONE SHOULD RESEARCH THIS FURTHER AS THIS IS A POTENTIALLY FATAL ISSUE. PLEASE CONTACT ME IF ANY FURTHER INFORMATION IS REQUIRED TO INVESTIGATE. *TR
WAS DRIVING VEHICLE ON THE HIGHWAY , THE VEHICLE'S CHECK ENGINE LIGHT AND BRAKE LIGHT CAME ON AND THE VEHICLE COMPLETELY SHUT DOWN , I PULLED OVER TO THE SIDE OF THE HIGHWAY I SEEN SMOKE I OPENED THE HOOD AND IT WAS ON FIRE. I CALLED POLICE AND FIRE. THE FIRE WAS PUT OUT THE FANS ARE MELTED AND I'M NOT SURE WHAT ELSE IS BURNED , I HAVE NO IDEA WHAT COULD HAVE STARTED THE FIRE THE VEHICLE IS TAKEN CARE OF AND THERE'S NO WARNING LIGHTS ON , ON THE DASH. *TR
MY 1999 VOLKSWAGEN PASSAT HAS BAD IGNITION COILS. MY SON WAS DRIVING THE PASSAT. WHEN HE GOT HOME FROM SCHOOL HE INFORMED ME THE CAR WAS SLUGGISH AND THE ENGINE LIGHT WAS BLINKING. I WENT OUT AND DROVE IT TO SEE WHAT HE WAS TALKING ABOUT. I NEVER IN MY WILDEST DREAMS WOULD HAVE THOUGHT THAT IF I DROVE IT, IT COULD CATCH FIRE. IT DIDN'T. I WAS TOLD THAT AFTER THE DISCOVERY OF BAD COILS. THAT WAS WHEN A FAMILY FRIEND LOOKED AT IT AND TOLD ME THAT IT HAD BAD IGNITION COILS. FORTUNATELY SCHOOL IS ONLY A MILE AWAY. I WAS TOLD TO HAVE IT TOWED TO MY NEAREST DEALERSHIP FOR REPAIR (EACH COIL COSTING OVER $100 TO REPLACE - NOT INCLUDING LABOR) BECAUSE THE ENGINE COULD CATCH FIRE IF I DROVE IT. I CHECKED ONLINE AND I SEE HUNDREDS OF COMPLAINTS ABOUT THIS. I SAW VW IS DOING A VOLUNTARY RECALL BUT ON 2001-2007. WHEN I CALLED THE DEALERSHIP TO FIND OUT HOW MUCH THIS WAS GOING TO COST ME THEY EVEN TOLD ME THEY RECOMMEND REPLACING ALL 4 (IT IS A 4 CYL) BECAUSE IF EVEN ONE IS BAD, THE OTHERS WILL FOLLOW. THIS IS NOT JUST ME. THIS IS HUNDREDS OF PEOPLE WITH THE SAME YEAR SAME MODEL AS MINE. ALL SHOULD BE REPLACED BY THE DEALERSHIP AS WELL AS THE IGNITION PACK. THAT HAS BEEN A PROBLEM FROM PEOPLE AS WELL. I DON'T UNDERSTAND HOW THIS CAR MANUFACTURE CAN PUT PARTS OUT THERE THAT COULD HAVE CAUSED POTENTIAL HARM TO MY SON. I DON'T UNDERSTAND HOW NOTHING IS BEING DONE ABOUT IT. AND THEY WANT ME TO GO IN AND PAY FOR ALL OF THIS, WHEN THEY PUT THOSE BAD PARTS IN THE CAR. *TR
THE ENGINE IN MY 1999 VOLKSWAGEN PASSAT 1.8T APPEARS TO BE DEAD. OIL PRESSURE LIGHT COMES ON AND WON'T GO OFF. VOLKSWAGEN IS AWARE THAT THEY PROVIDED BAD INFORMATION ON OIL CHNAGE INTERVALS FOR THIS CARS, BUT STILL INSISTS OWNERS HAVE DOCEMENTS FOR EVERY OIL CHANGE EVER ON THE CAR. AS THE SECOND OWNER OF THIS CAR, THIS IS IMPOSSIBLE FOR ME TO PROVE. ALSO, I CHANGE MY OWN OIL, AGAIN MAKING IT IMPOSSIBLE TO PROVE THE INTERVALS TO THEIR SATISFACTION. MECHANIC HAS TOLD ME THAT AT MINIMUM, THEY HAVE TO PULL THE ENGINE TO REPLACE THE OIL PUMP, BUT THAT THE ENGINE IS LIKELY SO FULL OF SLUDGE THAT THE ENGINE WILL NEED TO BE REBUILT OR REPLACED, TO THE TUNE OF ABOUT $8000. VOLKSWAGEN KNOWS THIS IS A DEFECT THAT IS THEIR FAULT, LOOK FOR A MEMO TITLED: AUGUST 2004 SUBJECT: WARRANTY EXTENSION FOR 1998 - 2004 MODEL YEAR VOLKSWAGEN PASSAT SEDAN OR WAGON EQUIPPED WITH TURBO ENGINE NOTE THAT AFTER REPAIR THE OIL SPEC HAS CHANGED FROM THE ORIGINAL AND THE INTERVAL BETWEEN CHANGES IS SHORTER - AN OUTRIGHT ADMISSION THAT THEY DESGINED THE ENGINE INCORRECTLY IF EVER I'VE SEEN ONE. *TR
ABS, BRAKE LIGHT AND OIL LIGHT INDICATORS ON - APPARENTLY A COMMON PROBLEM WITH PASSATS. FAULTY ABS MODULE ACCORDING TO DEALERSHIP, $900 PART. VEHICLE HAS 67,000 MILES AND DEALERSHIP SERVICED. THIS SHOULD NOT BE HAPPENING AND A RECALL SHOULD BE MADE. *TR
WHEN A $2 O RING IN OIL FILTER HOUSING FAILS, OIL IS QUICKLY PUMPED FROM THE ENGINE. . MECHANIC SAYS THIS IS A COMMON PROBLEM WITH THE 1.8 LITER TURBO. DAUGHTER WAS DRIVING WHEN THE OIL LIGHT FINALLY CAME ON. IN LESS THAT 5 MILES ENGINE DAMAGE STARTED. CAM SHAFT IS SCORED. *TR
TL*THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. WHILE THE DEALER WAS REPAIRING THE EXHAUST SYSTEM THEY OBSERVED THAT THE ENGINE CRADLE FRAME WAS CORRODED. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE REPAIRS. THE FAILURE WAS MILEAGE 85,000 AND THE CURRENT MILEAGE WAS 87,000.
OIL SLUDGE PROBLEM WITH MY 1.8T ENGINE IN A 1999 VW PASSAT AFTER GETTING OIL CHANGES WITH SYNTHETIC OIL NOW I'M WITH OUT A VEHICLE AND MY JOB REQUIRES ME TO DRIVE. *TR
TL*- THE CONTACT STATED THAT SOMETIMES IN JUNE 2006 WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE 1999 VOLKSWAGEN PASSAT STARTED TO LOSE POWER. ALSO, HE HEARD A RAPPING SOUND COMING FROM THE ENGINE OF THE VEHICLE. THE VEHICLE WAS TOWED INTO A REPAIR FACILITY, WHERE THEY DETERMINED THAT THE ENGINE COMPLETELY CEASED. THE REPAIR WAS NOT COMPLETED. THE CURRENT AND FAILURE MILEAGE WERE BOTH 150000.*AK
1999 VW PASSAT 1.8T SUFFERED SUDDEN TIMING BELT FAILURE AT ONLY 54,000 MILES. INCIDENT OCCURRED AT NIGHT ON A MAJOR INTERSTATE (I-70) IN THE COLORADO MOUNTAINS, LEAVING ME BARELY ABLE TO CONTROL MY VEHICLE TO COAST UPHILL TO A NARROW SNOWY SHOULDER, WHERE WE WERE FORCED TO CALL 911 AND WAIT FOR ALMOST 45 MINUTES IN A COLD VEHICLE, IN CONSTANT DANGER OF BEING STRUCK FROM BEHIND BY SEMI/TRACTOR TRAILERS. I AM DISAPPOINTED THAT THIS OCCURRED AT SUCH LOW MILEAGE AND ENDANGERED MY FAMILY, AND IF IT WERE AN ISOLATED INCIDENT I WOULD NOT BE PURSUING THIS ISSUE AS I DID MISS THE 40,000 MILE SERVICE WHEN A BELT INSPECTION WAS SCHEDULED TO BE PERFORMED. I AM CONCERNED THAT THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE BASED UPON MY DISCUSSIONS WITH INDEPENDENT VW/AUDI SERVICE TECHNICIANS AND THE INTERNET, AND LED TO A CLASS ACTION LAWSUIT OF AUDI AND NOW (ONGOING) VW. IN THE MEANTIME, VW APPEARS TO BE DENYING THAT THIS IS AN ISSUE, AND REFUSES TO HONOR ITS EXTENDED POWERTRAIN WARRANTY UNLESS IT HAS BEEN VERY STRICTLY FOLLOWED. DUE TO THE SYSTEMATIC FAILURE WITH THIS CRITICAL ENGINE PART, USUALLY OCCURRING WELL BEFORE VW'S OWN RECOMMENDED BELT CHANGE INTERVAL OF 105,000 MILES, I BELIEVE THAT VW SHOULD BE REPAIRING/RECALLING THESE VEHICLES FOR REPLACEMENT OF THE DEFECTIVE BELTS AND TENSIONERS. SUDDEN AND TOTAL LOSS OF ENGINE POWER CAN LEAD TO LOSS OF VEHICLE CONTROL; IN MY CASE THE REAL DANGER WAS THE LOCATION AND CIRCUMSTANCES OF THE FAILURE. IT APPEARS VW IS FOLLOWING THE SAME AGGRESSIVE STANCE/DENIALS OF WARRANTY CLAIMS WITH ANOTHER ISSUE WITH THESE ENGINES, THE OIL "SLUDGING" PROBLEM WHICH IS ALSO WELL-DOCUMENTED ON THE INTERNET. *NM
99 VW PASSAT'S OIL PUMP FAILED. **CC THE ENGINE SEIZED WHILE THE CONSUMER WAS DRIVING. THREE OIL PUMP HAD BEEN REPLACED PRIOR TO THIS FAILURE. THE CONSUMER INDICATED THAT VW IS AWARE OF PROBLEM WITH OIL SLUDGE IN VW'S BUT REFUSES TO REPLACE THE ENGINE BECAUSE THE VEHICLE HAS 105000 MILES.
1999 PASSAT ENGINE SEIZED DUE TO A OIL PUMP FAILURE. *TS THE CONSUMER HAD THE OIL LEAK REPAIRED ON 5 DIFFERENT OCCASIONS. THE CONSUMER HAD OTHER PROBLEMS WITH THE VEHICLE SUCH AS A FAULTY DRIVE SHAFT, RIGHT CV JOINT, THE GLOVE COMPARTMENT LATCH, THE CONTROL KNOB FOR THE SIDE VIEW MIRRORS, THE HEATER CONTROL UNIT, ENGINE CONTROL UNIT, WATER PUMP SEAL RINGS, A POWER STEERING LEAK WHICH WAS HAD TO BE FIXED TWICE, THE COOLANT PUMP, O-RINGS AND THE OIL PUMP AND PUMP ROD BEARINGS. THERE IS A NOISE COMING FROM THE REAR RIGHT WHEEL, OIL IS LEAKING FROM THE VALVE COVERS. *JB
CHRONIC OIL PRESSURE PROBLEMS (DUE TO OIL SLUDGE BUILDUP) STARTING AT 73000 MILES LEADING TO REPLACEMENT OF OIL PUMP AT 100000. ALTHOUGH THIS SHOULD HAVE BEEN COVERED BY MANUFACTURER EXTENDED WARRANTY, I PAID ($1250). I HAVE OLD PARTS. *NM
ENGINE LIGHT. *NM
JUST BEFORE THE EXPIRATION OF MY 100,000-MILE, 6-YEAR EXTENDED WARRANTY AT 99,938 MILES (AND 23 DAYS BEFORE THE END OF 6 YEARS) I TOOK MY 1999 1.8L TURBO VOLKSWAGEN PASSAT (B5) TO THE DEALERSHIP. I REQUESTED THAT THEY PERFORM THE 100,000-MILE SERVICE AND TO THOROUGHLY CHECK THE CAR FOR ANY REPAIRS THAT MAY BE REQUIRED SINCE IT WOULD SOON BE OUT-OF-WARRANTY. FOUR HOURS LATER WHEN THE SHOP WAS CLOSING, I PICKED UP MY CAR. UPON CHECKOUT, THE SERVICE REP STATED THAT THEY DID NOT FIND ANY PROBLEMS, BUT THAT THE SERVICE TECHNICIAN AND VOLKSWAGEN RECOMMEND CHANGING THE TIMING BELT, TENSIONER, AND WATER PUMP AT 105,000 MILES. I THANKED HIM AND WENT HOME NOT REALIZING THE IMPORTANCE OF HIS COMMENT. THREE WEEKS LATER ON JUNE 2, 2006 AT 102,088 MILES (AND 3 DAYS PAST THE SIX-YEAR POINT), MY TENSIONER BROKE WHICH CAUSED MY TIMING BELT TO SLIP AND STRIP THE TEETH INTERMITTENTLY OFF THE BELT. SINCE I WAS NOT AWARE THAT MY TIMING BELT WAS SLIPPING (EXCEPT FOR AN INCREASE IN NOISE WHEN I ACCELERATED), THE VALVES WERE BENT DURING THE EVENT. I HAD MY CAR TOWED THE FOLLOWING MORNING TO A LOCAL VW SERVICE SHOP, AND THEY NOTIFIED ME THAT MY TIMING BELT WAS BROKEN AND THAT MACHINING OF THE CYLINDER BLOCK WAS NECESSARY SINCE THE VALVES WERE BENT. THE REPAIR TO MY ENGINE, INCLUDING A WATER PUMP AND FAULTY PLASTIC HOSE, COST $2,342. IN ADDITION, I HAD TO RENT A CAR FOR ONE WEEK FOR THE DURATION OF THE REPAIR ($225) AND TOW THE CAR TO THE SERVICE SHOP ($28). UPON RESEARCHING THIS ISSUE, I REALIZED IT IS A VERY COMMON OCCURRENCE FOR THE TIMING BELT TO FAIL PREMATURELY ON B5 PASSATS AND THAT HAD EITHER THE DEALERSHIP OR VW NOTIFIED ME OF THIS PROCLIVITY FOR FAILURE (AND CHANGE THEIR SERVICING RECOMMENDATION) THIS FAILURE AND ASSOCIATED $2600 EXPENSE WOULD NOT HAVE OCCURRED. *JB
1999 VW PASSAT OIL CONSUMPTION - 1 QT. EVERY 750 MILES. DEALER HAS REPLACED SEALS, TESTS AND IS NOW PLANNING FURTHER SEAL REPLACEMENT. I KNOW THIS WON'T GET FIXED; THIS SEEMS TO BE A DESIGN FLAW WHERE MANY OTHER CONSUMERS ARE ALSO "SUFFERING". WILL THE FEDERAL GOVERNMENT DEMAND A RECALL???????*JB
DT*: THE CONTACT STATED THE ABS, BRAKE AND OIL LAMPS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE ABS MODULE NEEDS REPLACED ALTHOUGH THE REPAIR WAS NOT MADE.
1999 VOLKSWAGEN PASSAT 1.8L TURBO ENGINE WITH 71,000 MILES STOPPED SUDDENLY; THEN CHECK-ENGINE LIGHT CAME & CAR WOULD NOT RE-START. CHECK-OIL LIGHT HAD BEEN INTERMITTENTLY ON FOR 2-3 MILES PRIOR, BUT OIL WAS CHECKED AND IT WAS ACTUALLY OVERFULL. 803 MILES PRIOR, VW SERVICE DEPT HAD SERVICED CAR FOR CHECK-ENGINE LIGHT, AND REPLACED TURBO RECIRCULATION VALVE AND HOSE. OIL HAS BEEN CHANGED EVERY 3000 MILES SINCE CAR WAS PURCHASED USED, WITH 30,000 MILES, IN FEB. '04. VW SERVICE DEPARTMENT CLAIMS FAILURE WAS CAUSED BY ENGINE BECOMING OIL-STARVED DUE TO SLUDGE IN OIL TAKE-UP TUBE. SLUDGE CAUSED BY NOT USING SYNTHETIC OIL, ALTHOUGH IT IS NOT REQUIRED. CAM GEAR WAS DAMAGED, LEAVING METAL PIECES THROUGHOUT ENGINE. ENTIRE ENGINE, TURBO AND CATALYTIC CONVERTER HAD TO BE REPLACED. VW DENIES ANY RESPONSIBILITY. PARTS MAY STILL BE W/MECHANIC, I CERTAINLY DO NOT HAVE FACILITIES OR DESIRE TO STORE AN ENTIRE RUINED ENGINE. *NM
DT: THE CONTACT STATED THERE WERE TOXIC FUMES IN VEHICLE. THE DEALERSHIP REPLACED THE TURBO, BUT THIS DID NOT HELP TO ELIMINATE THE FUME PROBLEM. CURRENTLY, THEY INSISTED THAT THE ENGINE NEEDED TO BE REMOVED AND ALL OF THE SEALS NEED TO BE REPLACED. THE MANUFACTURER ADVISED HIM NOT DRIVE THE VEHICLE BECAUSE IT WAS NOT SAFE. THERE HAVE BEEN NO FURTHER REPAIRS MADE TO THE VEHICLE. *AK
TIMING BELT BROKE WITH NO WARNING BEFORE THE 90,000 MILE SUGGESTED CHECK WAS PERFORMED. THIS IS GOING TO COST ME SOMEWHERE BETWEEN 2000 AND 4000 TO REPAIR. *JB
DT: THE CONTACT TOOK VEHICLE TO DEALER FOR RECALL REPAIRS. UPON INSPECTION THE TECHNICIAN NOTICED THE STEERING ASSEMBLY CAME LOOSE. THE VEHICLE WAS BEING REPAIRED AT THE DEALERSHIP. THEY REPLACED BOTH LOWER CONTROL ARMS AND BOTH TIE RODS. ALSO, THE DEALERSHIP ALSO FOUND THERE WAS AN OIL LEAK AND THE ABS WAS DEFECTIVE. *AK THE TECHNICIAN DISCOVERED THE STEERING RACK ASSEMBLY WAS LOOSE TO THE POINT IT COULD HAVE FALLEN OF FROM THE FRAME. UPDATED 11/29/05. *JB
DT: THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. THE CAR HAS BEEN T DEALER, SERVICED AS THE ORIGINAL OWNER ON A REGULAR BASIS. THE OIL HAS BEEN CHANGED ON SCHEDULE. THE VEHICLE HAS 112,000 MILES ON IT. THE CONTACT WAS INFORMED ON 9-30-05 THAT THE ENGINE NEEDED AN OVERHAUL, AND THAT IT WOULD COST IN EXCESS OF $1000.00 TO REPLACE THE VALVE RINGS/O-RINGS). THE CONTACT WAS TOLD THAT IF THIS WAS NOT DONE OIL WOULD LEAK , AND THE CAR COULD CATCH ON FIRE. THE CONTACT'S DAUGHTER HAS A FRIEND WHO TOLD HER THAT THIS WAS A KNOWN PROBLEM WITH THE 1999 PASSAT. THE CONTACT CALLED THE MANUFACTURER, AND WAS TOLD THE WARRANT EXPIRED, AND THEY COULD NOT DO ANYTHING ABOUT IT. ALSO SHE CALLED BBB AND FILED A COMPLAINT AGAINST VOLKSWAGEN. *AK.
CHECK ENGINE LIGHT REPEATEDLY ON. ERROR CODE 17544 BANK 1 SYSTEM TOO LEAN (P1136) LONG TERM FUEL TRIM. I HAD MY MECHANIC FIX ALL VACUUM LEAKS, LOW FUEL PRESSURE, EXHAUST LEAKS, INJECTORS AND SECONDARY AIR SYSTEM. HAD THE MAF SENSOR REPLACED AND STILL HAVE THE CHECK ENGINE LIGHT ON. *NM
ON 9/7/05 IN THE AM, I BROUGHT MY CAR INTO THE HERZOG-MEIER DEALERSHIP IN BEAVERTON, OREGON TO BE SERVICED FOR A RADIATOR ISSUE. AROUND 2 PM IN THE AFTERNOON, I RECEIVED A VOICE MESSAGE FROM THE SERVICE REP AT THE DEALERSHIP INDICATING THAT IN ADDITION TO THE ISSUE I BROUGHT MY CAR IN FOR, THE MECHANIC HAD INDICATED THE FRONT TIE-RODS WERE COMPLETELY DESTROYED. I LEFT A MESSAGE WITH THE SERVICE REP BACK TO GET MORE INFORMATION. IN THE INTERIM, I RESEARCHED AND FOUND MY VEHICLE HAD A RECALL FOR TIE-RODS, INDICATED AS YOU CAMPAIGN ID NUMBERS OF 99V248000 AND 00V414000. I CONTACTED VW CUSTOMER CARE REGARDING THIS ISSUE. VW CUSTOMER CARE WOULD ONLY TELL ME THERE WAS "NO OUTSTANDING RECALLS". WHEN I WAS ABLE TO TALK WITH THE SERVICE REP, HE TOLD ME THESE RECALLS HAD BEEN PERFORMED BACK ON 3/13/01. I CONTACTED VW CUSTOMER CARE TO ASK THEM TO RE-REPAIR THESE TIE-RODS BECAUSE THE PARTS INSTALLED FROM THE RECALL HAD FAILED. VW HAS SAID THEY WOULD ONLY REPAIR THE TIE-RODS THE 1 TIME AND FELT NO OBLIGATION TO REPAIR AGAIN. THE REASON FOR MY COMPLAINT IS THE PARTS INSTALLED AFTER THE RECALL HAVE FAILED. NOW I AM BEING ASKED TO PAY $500 OUT OF MY OWN POCKET TO FIX. ADDITIONALLY, VW HAS NO RECOMMENDED REPLACEMENT OR MAINTENANCE FOR TIE-RODS LISTED ON THEIR WEBSITE OR IN MY OWNERS MANUAL FOR MY VEHICLE. *NM
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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