1999 Volkswagen Passat Suspension Problems

I OWN A 1999 VOLKSWAGEN PASSAT IN WHICH THE CONTROL ARMS, TIE ROD ENDS, BALL JOINTS, AND BUSHINGS ARE FAILING. BASED ON SOME INTERNET RESEARCH, THIS IS A COMMON FAILURE FOR SIMILAR MAKES, MODELS, AND YEARS. THE PROBLEM OCCURS EVERY DAY, AND IF LEFT UNATTENDED, RESULTS IN SAFETY PROBLEMS AT HIGHER SPEEDS. PARTS WILL BE REPLACED IN THE NEAR FUTURE AND OLD PARTS WILL BE RETAINED, IF IT IS FEASIBLE. *TR

NHTSA ID

10269345

Incident

Sep 15, 2008

Mileage

90,000 mi

ON MY VEHICLE, THE PASSENGER FRONT LOWER CONTROL ARM IS FAILING AT THE BALL JOINT. THERE ARE LOUD SCREECHES AT LOW SPEEDS WHEN PASSING OVER BUMPS COMING FROM THE BALL JOINT EVIDENCING THE INAPPROPRIATE WEAR. THIS WAS ADDRESSED AND REPLACED ACCORDING TO SERVICE BULLETIN "VM" WITH VOLKSWAGEN IN EARLY 2005, BUT THE PART IS WEARING IMPROPERLY AGAIN. FAILURE OF THIS PART COULD CAUSE LOSS OF STEERING AND COULD BE FATAL AT HIGHWAY SPEEDS. *TR

NHTSA ID

10236918

Incident

Apr 15, 2008

Mileage

87,000 mi

TL*THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE LOWERED TO THE GROUND WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO STOP. THE TOW TRUCK DRIVER STATED THAT THE FRONT LOWER CONTROL ARM BROKE. AS OF MAY 8, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT HE RECEIVED SERVICE ACTION BULLETIN FOR THE FRONT LOWER CONTROL ARM IN NOVEMBER OF 2004. THE DEALER INSPECTED THE VEHICLE HOWEVER; THEY DID NOT MAKE ANY REPAIRS. THE CONTACT STATED THEY HE WAS ABLE TO REPLACE THE FRONT LOWER CONTROL ARM. THE CURRENT AND FAILURE MILEAGES WERE 228, 000. UPDATED 05/22/08 *BF UPDATED 05/22/08. *JB

NHTSA ID

10227099

Incident

May 6, 2008

Mileage

228,000 mi

TIE ROD ENDS EXCESSIVE WEAR. REQUIRED REPLACEMENT PRIOR TO ISSUANCE OF NYS INSPECTION @60K IN 07. TIE RODS PREVIOUSLY REPLACED BY DEALER UNDER RECALL IN 2001@ 19K. DIFFERENT RECALL IN 05 @ 50K FOR INSPECTION/REPLACEMENT OF CONTROL ARMS RESULTED IN INSPECTION ONLY. DEALER DID NOT FIND EXCESSIVE WEAR OF CONTROL ARMS OR TIE ROD ENDS. I DOUBT DEALERS INTEGRITY OR THAT THE SERVICE TECH WAS AWARE OF PREVIOUS TIE ROD REPLACEMENT. OBVIOUSLY THE ACCEPTABLE WEAR WOULD BE GREATER HAD THE PARTS BEEN IN SERVICE LONGER. DEFECTIVE CONTROL ARMS LEAD TO EXCESSIVE WEAR OF THE STEERING LINKAGES AND BALL JOINTS. THE VEHICLE HAS VERY LOW MILEAGE FOR ITS AGE AND HAS BEEN USED LESS THAN 6K A YEAR SINCE PURCHASE IN 05. COST FOR THE REPLACEMENT WAS $150 PARTS (MOOG TIE ROD ENDS), $90 LABOR, $75 FOR THE REQUIRED ALIGNMENT AND NYS TAX = ~$330. THIS IS SAFETY CONCERN AND EXCESSIVE WEAR FOR A PART THAT SHOULD HAVE AT LEAST A 60K LIFE EXPECTANCY. IT WOULD BE NORMAL FOR A VEHICLE TO TRAVEL 20K BETWEEN INSPECTIONS. FOR THE DEALER TO OK AT 50K AND AN INDEPENDENT INSPECTION FACILITY TO CONDEMN AT 60K IS SUSPICIOUS. THE PARTS WERE VISIBLY WORN AND DEFECTIVE BY PERSONAL INSPECTION. *TR

NHTSA ID

10211971

Incident

Dec 7, 2007

Mileage

60,023 mi

TL*THE CONTACT'S SON OWNS A 1999 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S SON HEARD METAL RUBBING NEAR THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT SUSPENSION WAS LOOSE. THE VEHICLE WAS TAKEN TO A DEALER AND THEY REPLACED THE UPPER AND LOWER LINKS. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 94,490 AND FAILURE MILEAGE WAS 89,000.

NHTSA ID

10211046

Incident

Aug 1, 2007

Mileage

89,000 mi

CONTROL ARMS MAKING NOISE.. NEEDS REPLACEMENT..WV MANUFACTURING DEFECT... MOST SUCH VEHICLE HAS THE PROBLEM AND ITS A SAFETY ISSUE. WV NEED TO DO A RECALL IN THIS. *TR

NHTSA ID

10210215

Incident

Nov 26, 2007

Mileage

88,010 mi

FRONT UPPER CONTROL ARMS AND OUTER TIE RODS HAD TO BE REPLACED FOR THE SECOND TIME. FIRST TIME AT 55,552 MILES AND SECOND TIME AT 75,959 MILES. THAT'S ONLY 20,407 MILES DIFFERENCE FOR THE $1200.00 REPAIR TO BE DONE AGAIN. ABSURD. CALLED THE VW CUSTOMER CARE AND THEY REFUSE TO REIMBURSE IN ANY WAY STATING THE 2 YEAR WARRANTY EXPIRED. THIS DEFECT WOULD NEVER FALL WITHIN THE WARRANTY PERIOD SO THEY HAVE NO EXCUSE. I ALREADY ABSORBED THE COST FOR THE 1ST REPAIR SO IN ALL FAIRNESS THEY SHOULD COVER THE 2ND TIME. THIS IS A VERY COMMON PROBLEM WITH VW'S. I'M NOT GOING TO PAY $1200 EVERY 20,000 TO HAVE MY CAR REPAIRED. I WILL GO LEGAL AND FORWARD THIS COMPLAINT TO CONSUMER REPORTS, THE BBB, AND THE ATTORNEY GENERAL. *JB

NHTSA ID

10178051

Incident

Jan 3, 2007

Mileage

75,959 mi

CAR CLUNKED AND RATTLED OVER SMALL BUMPS, AND FELT FLOATY AND WANDERING AT HIGHWAY SPEEDS. DEALER REPORTED THAT UPPER FRONT CONTROL ARMS WERE BAD. SAID THIS IS A VERY COMMON PROBLEM WITH VWS AND AUDI'S. *JB

NHTSA ID

10166406

Incident

Aug 15, 2006

Mileage

78,050 mi

THE FAILURE OF LOWER CONTROL ARM HAPPENED WITHOUT ANY WARNING, DURING NORMAL DRIVING ON THE CITY ROAD WHEN MAKING A RIGHT TURN (APPROXIMATELY AT 5 MPH SPEED). RIGHT FRONT SUSPENSION LOWER CONTROL ARM SHEARED IN TWO PIECES, LEAVING A FRONT PASSENGER WHEEL COMPLETELY SEPARATED. IF THIS SHOULD HAPPENED ON ANY HIGHER HIGHER SPEED, CONSEQUENCES WOULD BE DEADLY. I RESEARCHED THIS SAFETY HAZARD AND FOUND THAT VW ISSUED A SERVICE ACTION FOR THE LOWER CONTROL ARM ON 1999 PASSAT. HOWEVER, VW SERVICE REPRESENTATIVE INFORMED ME THAT THE SERVICE ACTION DOES NOT COVER MY VEHICLE. VW'S EXPLANATION WAS THAT IT ONLY COVERS PARTS FROM CERTAIN SUPPLIER (ACCORDING TO REPRESENTATIVE, VW USED TWO DIFFERENT SUPPLIERS FOR THE LOWER CONTROL ARM). I BELIEVE THAT LOWER CONTROL ARM WAS A DEFECTIVE PART, AS THIS TYPE OF FAILURE COULD NOT BE A RESULT OF NORMAL WEAR AND TEAR. IT IS A SAFETY HAZARD. I HAVE TO REPLACE LOWER CONTROL ARM, DRIVE SHAFT AND WHEEL LINER (AND, POSSIBLY SOME OTHER PARTS WHICH WERE DAMAGED AS A RESULT OF THE CONTROL ARM FAILURE) AT MY EXPENSE. I BELIEVE, VW SHOULD COVER AT LEAST SOME OF THE EXPENSE, AS IT HAPPENED AS A RESULT OF A FACTORY DEFECT. *NM

NHTSA ID

10163261

Incident

Jul 21, 2006

Mileage

110,000 mi

I HAVE A 1999 VW PASSAT V6 GLS. I HAVE 74, 270 MILES ON THE CAR. MY ABS AND BRAKE LIGHT CAME ON ABOUT 1 1/2 WEEKS AGO, THEN MY CHECK ENGINE LIGHT CAME ON, THEN MY ABS/ BRAKE AND OIL PRESSURE LIGHT CAME ON AND WERE FLASHING. I BROUGHT IT TO VW DEALER TODAY, AND WAS TOLD MY ABS MODULE NEEDED REPLACEMENT FOR $975.00. I WENT ONLINE AND FOUND AT VWVORTEX.COM THAT QUITE A FEW PEOPLE HAD SIMILAR PROBLEMS WITH THEIR PASSAT IN MY YEAR RANGE. I DON'T FEEL THAT I SHOULD BE CHARGED FOR A DEFECTIVE PART THAT IS JEOPARDIZING MY SAFETY. IN ADDITION, I RECEIVED A RECALL IN 11/04 FOR VEHICLE CONTROL ARMS. I BROUGHT MY CAR TO VW DEALER ON 12/17/04, AND WAS TOLD THAT MY CONTROL ARMS DID NOT NEED TO BE REPLACED. AT THAT TIME I HAD 61, 923 MILES ON THE CAR. TODAY, I AM TOLD ONLY 12,000 MILES LATER THAT MY CONTROL ARMS NEED TO BE REPLACED AT MY OWN EXPENSE BECAUSE THE RECALL IS CLOSED. I DON'T FEEL THAT I SHOULD BE CHARGED FOR THIS PART EITHER, THE DEFECTIVE PART SHOULD HAVE BEEN REPLACED IN 12/04 BEFORE IT COULD POSE A HAZARD TO MY SAFETY. *JB

NHTSA ID

10159618

Incident

Jun 12, 2006

Mileage

74,200 mi

FRONT LOWER CONTROL ARMS NEEDED TO BE REPLACED. HAVE BEEN MAKING A LOT OF NOISE FOR SOME TIME NOW. WAS TOLD IT WASNT A SAFETY CONCERN YET, JUST ANNOYING BECAUSE OF THE NOISE. CALLED VW AND WAS TOLD THEY COULD DO NOTHING EVEN THOUGH THEY HAVE DOCUMENTED MANY ISSUES WITH THE CONTROL ARMS AND TIE RODS. *NM

NHTSA ID

10157727

Incident

Jan 20, 2006

1 - NORMAL USE - ONLY 55,000 MILES 2 - FAILURE OF LOWER CONTROL ARMS - MUST REPLACE 3 - REQUIRED TO REPLACE AT COST OF $400.00

NHTSA ID

10141379

Incident

Aug 31, 2005

Mileage

54,000 mi

THIS IS THE 2ND TIME I HAVE HAD THE FRONT CONTROL ARMS GO BAD ON MY VEHICLE. IF THE CONTROL ARMS AREN'T REPLACED, IT CAN CAUSE FAILURE OF THE FRONT SUSPENSION AND STEERING MECHANISMS. BOTH THE FRONT AND BACK CONTROL ARMS WERE REPLACED AND I DO HAVE THE OLD PARTS. *JB

NHTSA ID

10139645

Incident

Jun 15, 2005

Mileage

69,824 mi

LOWER CONTROL ARMS RECALL VM. WANTED TO CHARGE ME 325.00 FOR THE RECALL. VW DEALERHIP SAID THE RECALL WAS NOT VALID UNLESS 40K SERVICE WAS PERFORMED. DO NOT SEE THE CORRELATION WITH HAVING SOME FILTERS AND FLUIDS CHANGED (40K SERVICE) WITH A SUSPENSION RECALL. PRIOR TO 40K I HAD CVS CHANGED AND HAD FILTERS AND FLUIDS CHANGED. MY CAR HAD A LOT OF PROBLEMS WITH IT AND WAS WORKED ON BY VW DEALERSHIP OVER 20 TIMES BETWEEN 32-49K. I WAS TOLD THE 40K SERVICE WAS NOT NEEDED BECAUSE OF WORK DONE AT 36K. WAS TOLD $240.00 ON 40K SERVICE CHECK WAS NOT NEEDED BECAUSE OF PREVIOUS WORK AND WAS OVER PRICED NOT NOT SMART TO DO. IF THERE IS A MALFUNCTION WITH THE CAR, AND THEIR IS A RECALL, THE OWNER SHOULD NOT HAVE TO PAY FOR IT. IF THEIR WAS DECENT LOGIC FOR ME PAYING FOR THIS RECALL I WOULD HAVE NO PROBLEM WITH IT, BUT I CANNOT FIND IT. IT JUST SEEMS A LOOP HOLE FOR ME TO PAY FOR THE MANUFACTURER'S POOR WORKMANSHIP. THIS LOOP HOLE SHOULD BE CLOSED, THERE IS A LOT OF EXCEPTIONS TO WHY 40K WAS NOT PERFORMED.

NHTSA ID

10130067

Incident

Jul 19, 2005

Mileage

73,560 mi

I OWN A 1999 VW PASSAT WAGON. THERE HAVE BEEN SOME RECALLS ABOUT THE FRONT END. I DID HAVE IT CHECKED AT LEAST TWICE BY MY DEALER WHO SAID EVERYTHING WAS OK. AS I WAS NEARING MY HOME TODAY AT ABOUT 25 MPH THE RIGHT FRONT WHEEL SUDDENLY COLLAPSED UPWARD INTO THE WHEEL WELL AND THE CAR STARTED SKIDDING ON THE RIGHT SIDE OF THE FRAME OFF TO THE RIGHT SIDE OF THE ROAD. BECAUSE I WAS GOING RATHER SLOW I WAS ABLE TO CORRECT IT AND STOP IT BEFORE IT WENT OFF THE ROAD. IF I HAD BEEN GOING 65-70 NEXT TO OTHER CARS ON THE INTERSTATE OR EVEN 40 ON A TWO LANE AROUND TOWN I'M SURE THINGS WOULD NOT HAVE BEEN QUITE SO BENIGN AND WE (MY FAMILY AND I) MAY ALL HAVE BEEN INJURED OR WORSE! WHEN THE WRECKER LIFTED IT THE DRIVER AND I BOTH LOOKED AT THE A ARM AND THE ENDS WERE CRACKED OR SHEARED OFF. I DID NOT HIT ANYTHING BEFORE IT HAPPENED, AND DID NOT HIT ANYTHING WHILE I HAVE HAD THE CAR. EVEN IF I HAD IT WOULD SEEM THAT THE INSPECTION BY THE DEALER SHOULD HAVE FOUND IT. THIS SEEMS LIKE A MANUFACTURERER PROBLEM AND IT IS WAY TOO SERIOUS TO SAY THEY WEREN'T RESPONSIBLE. THERE COULD EASILY HAVE BEEN A DEATH CONNECTED WITH THE FRONT WHEEL COLLAPSING WHEN YOU CONSIDER LOST OF CONTROL AT HIGHWAY SPEEDS!

NHTSA ID

10124402

Incident

Jun 6, 2005

Mileage

68,440 mi

I AM HAVING THE KNOWN ISSUE WITH THE UPPER AND LOWER CONTROL ARMS ON MY VW PASSAT. VOLKSWAGEN SO FAR WILL ONLY COVER THE LOWER CONTROL ARMS IF THEY FAIL OR APPEAR DAMAGED. MANY OTHER PEOPLE ARE HAVING PROBLEMS WITH THE UPPER CONTROL ARMS THAT ARE NOT COVERED. THE STEERING TIE ROD ENDS ALSO NEED TO BE REPLACED. THESE TIE ROD ENDS APPEAR TO BE FAILING AT A VERY HIGH RATE IN VW PASSATS. I AM HAVING THIS REPLACED AT A VERY HIGH COST. VOLKSWAGENS MUST BE TOO EXPENSIVE TO MAINTAIN. IT WAS MY MISTAKE WAS TAKING THIS ISSUE TO A VW DEALERSHIP. I ASSUMED VW WOULD BE ABLE TO WORK WITH ME. *NM

NHTSA ID

10118212

Incident

Apr 18, 2005

Mileage

75,200 mi

I HAVE A 1999 VW PASSAT, 1.8L TURBO. I RECEIVED A SERVICE ACTION FROM VW RELATED TO A LOWER CONTROL ARM ISSUE AND TOOK THE CAR TO THE DEALER. THE DEALER LOOKED AT IT FIVE WEEKS AGO AND TOLD ME THERE WAS NOTHING WRONG WITH IT DESPITE THE CREAKING AND GROANING I'M GETTING IN THE SUSPENION. I TOOK IT IN TODAY BECAUSE THE CREAKING AN GROANING HAVE GOTTEN WORSE AND THE SERVICE GUY AT THE DEALER IS TELLING ME THAT BOTH LOWER CONTROL ARMS NEED TO BE REPLACED AND THEY QUOTED ME $1400. HE TOLD ME THAT LOWER CONTROL ARMS FAIL OVER TIME DUE TO THE WEIGHT OF THE CAR, AGE AND WEAR. THIS SOUNDS LIKE AN ENGINEERING FAILURE ON THE PART OF VW. I'M WAITING TO FIND OUT WHETHER THIS IS SAFETY RELATED, THE SERVICE GUY IS GOING TO CALL ME BACK. I'VE BEEN LOOKING ONLINE AND A LOT OF PEOPLE THOUGHT A COMPLAINT SHOULD BE LODGED, SO THAT'S WHAT I'M DOING HERE. I SHOULDN'T BE HAVING SUSPENSION ISSUES AT 70,000 MILES.*AK

NHTSA ID

10116616

Incident

Apr 8, 2005

NORMAL USE OF '99 VW PASSAT WITH AN ODOMETER READING OF 99,650 LEAD TO THE FAILURE OF RONT CONTORL ARMS AND TIE ROD ENDS. REPLACEMENT CONTROL ARM SET WITH TIE RODS RETAILS FOR $1,700. PURCHASED A SET FOR $495 AND AN ADDITIONAL $198.75 IN LABOR. *AK

NHTSA ID

10116124

Incident

Mar 30, 2005

Mileage

98,650 mi

RECALL FOR LOWER CONTROL ARMS ONLY EVEN THOUGH IN MOST CASES THE UPPER CONTROL ARM NEEDS REPLACEMENTS. HECK THE FORUM HTTP://FORUMS.VWVORTEX.COM/ZEROTHREAD?ID=1745481. *AK

NHTSA ID

10108029

Incident

Jan 14, 2005

THE CONTROL ARMS, TIE ROD, AND ONE CV BOOT FAILED. THE CONSUMER RECEIVED RECALL NOTICE FOR 1999 VW PASSAT AFTER REPAIRS WERE DONE. *BF THE CONSUMER REQUESTED REIMBURSEMENT. *SC THE CONSUMER CLAIM FOR REIMBURSEMENT WAS DENIED. THE MANUFACTURER STATED THE CONSUMER DID NOT HAVE THE NECESSARY MAINTENANCE PERFORMED WHEN REQUIRED. *JB

NHTSA ID

10111046

Incident

Apr 1, 2004

SUBMISSION OF COMPLAINT RE VW OF AMERICA FEEL HE HAS BEEN OVER CHARGED FOR NUMEROUS & EXTENSIVE REPAIR BILLS FOR HIS 1999 VW PASSAT. THE CONSUMER STATED HE IS STILL EXPERIENCING PROBLEMS WITH THE FRONT SUSPENSION. THE FRONT STABILIZER WAS REPAIRED AND THE LOWER CONTROL ARM WAS REPAIRED, HOWEVER THE PROBLEM RECURRED. THE REAR BRAKE PADS WERE WORN. THE FRONT DOORS CREAKED WHEN OPENED. *JB THE CRUISE CONTROL WAS INTERMITTENT. THE CONSUMER REQUESTED ASSISTANCE OF ALL THE MATTERS. *SC *JB

NHTSA ID

10094353

Incident

Jan 4, 2004

RECALL CAMPAIGN 00414000 DEALER NOTICE TOO MUCH PLAY IN UPPER CONTROL ARMS AND TIE RODS. *BF RECALL CAMPAIGN# 99V248000. THE CONSUMER WAS TOLD THAT THE VIN WAS OUTSIDE OF THE VIN RANGE. THE SECOND ISSUE WAS WITH THE OUTPUT STAGE CONTROL MODULE WHICH WAS REPLACED DUE TO THE VEHICLE LOSING POWER AND SHUDDERING. *SC

NHTSA ID

10111178

Incident

Dec 1, 2004

VOLKSWAGEN OF AMERICA SENT ME A LETTER TO CHECK/REPLACE FRONT SUSPENSION LOWER CONTROL ARMS 1998-2000 PASSAT VEHICLES. VW DEALER INFORMED ME THEY WILL FIX THE CONTROL ARMS AT NO COST TO ME BUT AS A RESULT OF THE WORK PERFORMED THE VEHICLE WILL NOW NEED AN ALIGNMENT WHICH IS NOT COVERED AS PART OF THE RECALL. THIS IS ABSURD. I PAID FOR AN ALIGNMENT 5 MONTHS AGO AND PRIOR TO THE RECALL MY VEHICLE OBVIOUSLY DOES NOT NEED AN ALIGNMENT BUT AS A DIRECT RESULT OF FIXING THE CONTROL ARMS MY CAR NOW NEEDS AN ALIGNMENT WHICH I HAVE TO PAY FOR. THE ALIGNMENT SHOULD BE COVERED AS PART OF THE RECALL FOR THE CONTROL ARMS!!!*AK

NHTSA ID

10102447

Incident

Nov 8, 2004

Mileage

59,380 mi

ALL 8 CONTROL ARMS WERE REPLACED BETWEEN 70000 AND 74000 MILE. *AK.

NHTSA ID

10102426

Incident

Dec 9, 2004

Mileage

74,000 mi

THE FRONT SUSPENSION LOWER CONTROL ARM MAKES A SQUEAKING, THUMPING NOISE AS IF THERE ARE NO SHOCKS. *AK

NHTSA ID

10103226

Incident

Oct 6, 2004

Mileage

54,000 mi