RoadVitals

2011 Volkswagen Polo 1.6 Comfortline

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Mar 1, 2017
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
1 injuries, 0 deaths reported

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2011 Volkswagen Polo 1.6 Comfortline, most frequently naming the airbags category. 164 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Airbags1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Airbags
Filed Mar 1, 2017
Crash reported1 injury reported

I BOUGHT A VW POLO 1.6 COMFORTLINE, 2011 MODEL FROM THE BENONI DEALERSHIP. REGISTRATION NUMBER: BF66MWGP. THIS VEHICLE WAS FINANCED THROUGH STANDARD BANK INITIALLY BUT WAS PAID IN FULL AND HAD ONLY HAD 84598KMS ON THE CLOCK AT THE TIME OF MY ACCIDENT. THE VEHICLE WAS PURCHASED WITH A SERVICE PLAN/ MAINTENANCE PLAN AND WAP. THE VEHICLE HAD RECENTLY BEEN IN FOR ITS LAST SERVICE AT THE VW KRUGERSDORP SERVICE CENTRE. THIS VEHICLE WAS 5 YEARS OLD WITH A FULL SERVICE HISTORY DONE ONLY BY A VW DEALERSHIP. ON THE 24TH AUGUST 2016, I WENT OUT FOR THE EVENING AND ON MY WAY HOME THE MORNING OF THE 25TH AUGUST 2016, I HAD AN ACCIDENT AND THE VEHICLE ROLLED OFF THE ROAD INTO AN OPEN VELD WITH LOTS OF ROCKS AND BUILDING RUBBLE. THE ACCIDENT TOOK PLACE ABOUT 800M FROM THE LARATONG HOSPITAL WHICH IS ON THE R41 ROAD OR BETTER KNOWN AS MAIN REEF ROAD. I WAS TRAVELLING TOWARDS RANDFONTEIN FROM ROODEPOORT; MY DESTINATION WAS HOME, 37 KINGFISHER AVE, HELIKONPARK, RANDFONTEIN. AFTER THE ACCIDENT THE VEHICLE WAS TOWED BY HELP 24 WITH INSTRUCTION FROM OUTSURANCE AND I WAS TAKEN TO KRUGERSDORP PRIVATE HOSPITAL FOR MEDICAL ASSISTANCE. A FEW DAYS LATER I WAS TOLD THERE WOULD BE AN INVESTIGATION DONE BY MY INSURER. LIDSAY SAKER KRUGERSDORP SENT VW TECHNICIANS TO THE VEHICLE AT SMD TO ENQUIRE ABOUT THE AIR BAGS THAT DID NOT DEPLOY, THEY WERE THERE TWICE ACCORDING TO DIA THE OWNER OF SMD. MY VEHICLE WAS WRITTEN OFF BY OUTSURANCE, POLICY NO: OT15615678 AND CLAIM NO 141983078. THE ACCIDENT REPORT NUMBER IS AR 78/08/216 AND IS AT KAGISO SAPS. THE REASON FOR MY LETTER ON THIS SITE, IS THAT EVEN THOUGH THE CAR HAD ROLLED, NONE OF THE AIR-BAGS DEPLOYED IN THE VEHICLE. THERE IS A DIAGNOSTIC PROTOCOL DATED 14.09.2016, FAULT FINDING REPORT AT VW KRUGERSDORP CONFIRMING FAULT. THERE'S ENOUGH EVIDENCE IN THIS MATTER TO PROVE FAULTY AIRBAGS. TAKATA REPORTED ON FAULTY AIRBAGS. PLEASE HELP ME WITH THIS MATTER.

NHTSA ID
10957734
Incident
Aug 25, 2016

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

V171901201285565

ENGINE AND ENGINE COOLING

Update to Volkswagen engine oil standards

V171901201285562

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Volkswagen Engine oil quality standards, update to attachments.

V171901201285560

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

Engine oil quality standards, update to attachments.

V941901201152119

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Update model year applicability to include 2023.

V271901201189422

ELECTRICAL SYSTEM

Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.

A002155201173212

ELECTRICAL SYSTEM:SOFTWARE

This bulletin contains general instructions for software updates.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.