RoadVitals

2014 Volkswagen Routan Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 23, 2021
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Aug 23, 2016

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2014 Volkswagen Routan. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Seat belts
Filed Mar 23, 2021

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS AN ABNORMAL SOUND BEFORE THE DRIVER'S SIDE HEADREST DEPLOYED INDEPENDENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THERE WAS NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888)786-6360) AND SCHUMACHER BUICK GMC OF NORTH PALM BEACH (3720 NORTHLAKE BLVD SUITE C, PALM BEACH GARDENS, FL 33403, (561)935-4212) AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

NHTSA ID
11404427
Incident
Mar 2, 2021
Mileage
47,000 mi
Electrical
Filed Aug 23, 2016

VW ROUTANS ARE KNOWN BY THE MANUFACTURER TO HAVE THE TOTALLY INTEGRATED POWER MODULE OR "TIPM" FAIL CAUSING THE ELECTRICAL SYSTEM TO SHUTDOWN. THIS FAILURE IS RANDOM AND HAPPENS WITH NO WARNING. MY PERSONAL VEHICLE EXPERIENCED THIS FAILURE WHILE PULLING UP TO A STOP SIGN AND LOSING ALL POWER. THE ENGINE DID RESTART AFTER CYCLING THE IGNITION SWITCH AND DROVE FINE AFTERWARDS. THE ROUTAN IS A JOINT VENTURE VEHICLE WITH CHRYSLER WHO HAS HAD THE SAME "TIPM" ISSUES AND HAS ISSUED RECALLS TO CORRECT THE SAFETY CONCERN AS THIS EVENT COULD HAPPEN WHILE GOING 70 MPH DOWN THE HIGHWAY POTENTIALLY CAUSING AN ACCIDENT AND SERIOUS HARM TO THOSE INVOLVED. VW USA HAS ALREADY TOLD ME THEY DO NOT RECOGNIZE THE FAILURE OF THIS "TIPM" AND IT IS A CONCERN OF THE CONSUMER AND NOT THE MANUFACTURER. MY LOCAL DEALER HAS ACKNOWLEDGE THIS FAILURE AND HAS STATED MANY OTHER CONSUMERS HAVE PAID OUT OF POCKET, $1,200.00 APPROXIMATELY, AS VW USA DECLINED TO ASSIST AND THE CONSUMERS NEEDED TO FIX THEIR VEHICLES. TO DATE THE ONLY TIME VW WILL ACKNOWLEDGE AND/OR PAY FOR THE REPAIR IS IF THE DEALER CAN DUPLICATE THE FAILURE MODE, WHICH BY ITS VERY NATURE IS RANDOM AND DOESN'T PRODUCE A FAULT CODE, WHICH BASICALLY MAKES IT IMPOSSIBLE FOR THE DEALER TO CORRECT AND FILE A WARRANTY CLAIM AGAINST IT.

NHTSA ID
10897876
Incident
Aug 4, 2016
Mileage
48,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .