RoadVitals

2014 Volkswagen Routan

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Mar 23, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 2 NHTSA owner-reported complaints for the 2014 Volkswagen Routan, most frequently naming the electrical and seat belts categories. 394 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical150.0%
  • Seat belts150.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Seat belts
Filed Mar 23, 2021

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE REVERSING, THERE WAS AN ABNORMAL SOUND BEFORE THE DRIVER'S SIDE HEADREST DEPLOYED INDEPENDENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THERE WAS NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403, (888)786-6360) AND SCHUMACHER BUICK GMC OF NORTH PALM BEACH (3720 NORTHLAKE BLVD SUITE C, PALM BEACH GARDENS, FL 33403, (561)935-4212) AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

NHTSA ID
11404427
Incident
Mar 2, 2021
Mileage
47,000 mi
Electrical
Filed Aug 23, 2016

VW ROUTANS ARE KNOWN BY THE MANUFACTURER TO HAVE THE TOTALLY INTEGRATED POWER MODULE OR "TIPM" FAIL CAUSING THE ELECTRICAL SYSTEM TO SHUTDOWN. THIS FAILURE IS RANDOM AND HAPPENS WITH NO WARNING. MY PERSONAL VEHICLE EXPERIENCED THIS FAILURE WHILE PULLING UP TO A STOP SIGN AND LOSING ALL POWER. THE ENGINE DID RESTART AFTER CYCLING THE IGNITION SWITCH AND DROVE FINE AFTERWARDS. THE ROUTAN IS A JOINT VENTURE VEHICLE WITH CHRYSLER WHO HAS HAD THE SAME "TIPM" ISSUES AND HAS ISSUED RECALLS TO CORRECT THE SAFETY CONCERN AS THIS EVENT COULD HAPPEN WHILE GOING 70 MPH DOWN THE HIGHWAY POTENTIALLY CAUSING AN ACCIDENT AND SERIOUS HARM TO THOSE INVOLVED. VW USA HAS ALREADY TOLD ME THEY DO NOT RECOGNIZE THE FAILURE OF THIS "TIPM" AND IT IS A CONCERN OF THE CONSUMER AND NOT THE MANUFACTURER. MY LOCAL DEALER HAS ACKNOWLEDGE THIS FAILURE AND HAS STATED MANY OTHER CONSUMERS HAVE PAID OUT OF POCKET, $1,200.00 APPROXIMATELY, AS VW USA DECLINED TO ASSIST AND THE CONSUMERS NEEDED TO FIX THEIR VEHICLES. TO DATE THE ONLY TIME VW WILL ACKNOWLEDGE AND/OR PAY FOR THE REPAIR IS IF THE DEALER CAN DUPLICATE THE FAILURE MODE, WHICH BY ITS VERY NATURE IS RANDOM AND DOESN'T PRODUCE A FAULT CODE, WHICH BASICALLY MAKES IT IMPOSSIBLE FOR THE DEALER TO CORRECT AND FILE A WARRANTY CLAIM AGAINST IT.

NHTSA ID
10897876
Incident
Aug 4, 2016
Mileage
48,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

VOS-26-21

ENGINE

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct the error message ERP0204E could occur during perform initial operation, software configuration, SVM updates for any control module(s) etc.

VOS-26-15

ELECTRICAL SYSTEM

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct multiple test plans: All basic settings test for the following components - Fill and bleed cooling system issue, N493, J338, Camshaft, V465 etc. Use this test for all the basic setting. You will need to select the component you need to run the basic settings. But there are also stand-alone tests for each of those components.

DC_VW_CF_Airbag

AIR BAGS

The National Highway Traffic Safety Administration (NHTSA) has issued an urgent warning regarding counterfeit replacement airbag inflators that are being installed in used vehicles.

VOS-26-01

ELECTRICAL SYSTEM

This is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:

V1917012022548_14

ENGINE

Identifying and Mixing Engine Coolant

CampTip_RNA_VW

Vehicle Concerns Before Recall Repair Available

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volkswagen Routan by model year
YearComplaintsRecallsInvestigationsIssue Index
2015000—
2014Viewing200—
2013700—
2012631035.4
20111750034.0
20102402046.4
20092936049.1
2008300—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.