Owner-reported complaints naming the electrical system, filed with NHTSA
Data refreshed
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2017 Volkswagen Tiguan submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
I was driving and the fuel gauge quit working randomly. I am unsure how much gas is in my vehicle. I have had to get several repairs since purchasing my car from Carmax including my turbo boost, fuel pump and gas line. I financed the car in 2021 from Carmax.
It is nearly 2 years since the "clock spring wire" in the steering wheel failed. While this results in the buttons on the steering wheel not working, that is a minor inconvenience (such as not being able to reset the tire pressure warning light). The major problem is that the steering wheel air bag is not functional. Local VW dealers and VW of American customer support have been unable to obtain this part for more than 18 months. A very reliable source (local mechanic) tells me the local VW dealer has several customers with the same need for this part. We have been checking with local dealers for more than a year to see if/when this part might become available if no success.
Clock spring failure. First symptom happened 2-3 months ago, my steering wheel radio controls and controls on my touch screen started randomly freezing or breaking. 3 months later, as I was turning my steering wheel, there was a cracking sound and my air bag light came on. The next day my car died but was able to be jumped by roadside assistance, unsure if the battery dying was related. The car was taken to a VW service station and was a confirmed clock spring failure, which I understand means the airbags will not deploy when/if needed. I was told it was not under warranty.
I have had my clock spring replaced in my 2017 VW Tiguan 3 times and it continues to break. I have had a clock spring on "order" since December 2021 and the VW dealership cannot fix my car. My horn doesn't work nor does any functions on my steering wheel and I am pretty sure my drivers air bag would not go off as the light is on and happens each time my clock spring has broken. This is a known issue that VW has and the NHTSA has previously investigated the issue on a prior year recall. The only warning sign prior to my clock spring breaking each time sounded like crumpling or breaking plastic when turning the steering wheel a certain way. When it finally broke each time it was like plastic snapping and the air bag light comes on and nothing on steering wheel works. No horn no nothing. The Volkswagen dealership has replaced my clock spring 3 times one of which Flow Volkswagen in Wilmington NC tried to charge us...did but eventually refunded when I provided documentation but told me I was going to have to pay for it all and charged me over $200 to tell me it was broken and parts were on backorder and I would have to wait until they came in but was also responsible for paying for all the repairs. This would have been the second time Flow Volkswagen in Wilmington o replaced my clock spring. Please help. I don't know what to do and I am nearing my annual inspection and cannot and will not pass because I have no horn.
I think theu should buy my wolkswagon back I been having issue with it
The contact owns a 2017 Volkswagen Tiguan. The contact stated that the vehicle failed to start. The contact pumped the brake pedal several times before the vehicle would start up. The speedometer started to fluctuate, and the vehicle would shudder or hesitate. Occasionally the vehicle would stall and shut-off. The contact stated that they were no longer able to operate the vehicle. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 58,000.
IGNITIONS SYSTEM NO WAY TO CRANK CAR WITH A KEY THEY PORT CHARLOTTE VOLKSWAGON REPLACED THE KEYLESS AND WAS ASKED WHAT WOULD A MOTHER AND CHILDREN WHERE STRANDED AND THE KEYLESS SWITCH GOES OUT AND HAVE NO WAY TO CONTACT SOMEONE AND NO KEY WILL WORK. SAFETY THERE IN DANGER
UNDER THE HOOD FIRE PROTECTION MATERIALS COMING OFF WILL NOT STAY IN PLACE. NOTIFY PORT CHARLOTTE VOLKSWAGON FOR THEM TO DIRECTLY SEE. AND THEY HAD TO REPLACE THE IGNITION SWITCH HAD GONE BAD . ASK WHY WAS THERE NOT A WAY TO CRANK THE CAR WITH A KEY IF THE KEYLESS BUTTON GOES OUT. THEY SAID CALL A TOW TRUCK. I SAID WHAT IF A WOMEN AND CHILDREN WHERE IN DANGER AND CAN NOT GET A HOLD OF A TOW TRUCK. ANSWERS WE CAN DO NOTHING ABOUT THAT. NOW THAT IS SCHOOLING.
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN TIGUAN. WHILE DRIVING 35 MPH, MULTIPLE WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 935-4490). THE DEALER DIAGNOSED THAT THE REAR PASSENGER SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. THE VIN WAS NOT AVAILABLE.
MY 2017 VOLKSWAGEN TIGUAN HAS 19,000 MILES ON IT. I JUST BOUGHT IT FROM A HONDA DEALERSHIP (SINGLE OWNER, LEASED) BODY IS IN LIKE NEW SHAPE. THE CAR HAS STALLED ON WHILE DRIVING 6 TIMES TOTAL, ON 3 DIFFERENT OCCASIONS, WHILE DRIVING. THE ENGINE JUST SHUT OFF WITHOUT WARNING (STALLED OUT) WHILE THE CAR WAS MOVING OVER 40MPH AND AN EPC LIGHT CAME ON. THIS IS EXTREMELY DANGEROUS, AND LEFT MY FAMILY IN A VERY DANGEROUS SITUATION ON THE HIGHWAY. A CAR ENGINE SHOULD NEVER SHUT OFF WHILE DRIVING AND NOW HAS ME FEELING VERY UNSAFE WHEN DRIVING IT. IT HAS BEEN IN AND OUT OF THE LOCAL VW DEALERSHIP FOR 3 WEEKS. THIS CAR IS ONLY A YEAR OLD AND HAS LESS THAN 20,000 MILES ON IT. IT SHOULD NOT BE STALLING OUT WITHOUT WARNING AND LEAVING MY FAMILY IN SEVERELY DANGEROUS SITUATIONS. THERE IS NO INDICATION BEFORE HAND THAT THE CAR IS GOING TO STALL. AFTER IT STALLS OUT IT CAN TAKE UP TO 5 MINUTES TO START AGAIN. HOLDING THE START BUTTON (WHILE PUTTING THE CAR IN NEUTRAL BECAUSE IT STALLED OUT WHILE DRIVING) TO HOPEFULLY GET IT TO START AGAIN ON A DANGEROUS HIGHWAY IN MOTION IN TRAFFIC WITH NOTHING BUT A PRAYER TO HELP US. THIS NEEDS TO BE FIXED. I WOULD RATHER HAVE MY FAMILY SAFE AND MY CAR ENGINE DESTROY ITSELF, RATHER THAN THE CURRENT PROCESS OF MY CAR ENGINE "SHUTTING ITSELF DOWN WITHOUT WARNING TO SAVE ITSELF" WHILE LEAVING MY FAMILY IN DANGEROUSLY UNSAFE SITUATIONS WHILE DRIVING WITH A CAR THAT TURNS ITSELF OFF AS IT PLEASES POTENTIALLY CREATING A SITUATION IN WHICH MY FAMILY COULD BE INJURED OR WORSE (AS IT SHUTS ITSELF DOWN WITH A MIND OF ITS OWN WHEN IT THINKS THERE IS A PROBLEM). THIS CAR IS NEW AND HAS BEEN AT THE DEALERSHIP LONGER THAN IN MY DRIVEWAY. I DO NOT FEEL SAFE LETTING MY FAMILY DRIVE IT. I LOST CONFIDENCE IN THIS CAR AND HAVE GREAT DOUBT IN ITS FUTURE AFFORDABILITY AND SAFETY, RELIABILITY. I AM VERY, VERY CONCERNED.
PURCHASED 05/19/2017. HORN AND DASHBOARD LIGHTS DID NOT WORK IN APPROXIMATELY 12/2017. WAS REPAIRED AND TOLD WAS A COIL PROBLEM. THEN ON 04/12/18 IT SUDDENLY FLASHED ALL THE DASHBOARD AND STEERING WHEEL LIGHTS IN THE MIDDLE OF MY DRIVING AND SUDDENLY DIED ON ME WHEN I TURNED INTO MY DRIVEWAY AND THE STEERING WHEEL GOT LOCKED. LUCKILY HAPPENED NEAR MY DRIVEWAY!! HAD TO BE TOWED AND TOLD THEY FIXED THE BATTERY PROBLEM. THE NEXT DAY IT ACTED UP AGAIN WHEREBY THE RADIO KEPT SHUTTING OFF AND COMING BACK ON! BEFORE I COULD TAKE IT IN AGAIN I WAS INVOLVED IN ACCIDENT ON 04/16/18 AND THE AIRBAGS DID NOT DEPLOY CAUSING MY HEAD TO WHIP EVERY WHICH WAY!!
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .