2012 Volkswagen Touareg Fuel system Problems

While driving my family around, the car lost engine power and came to a stop on a busy roadway leaving us stranded until a tow truck could arrive. There were no warnings or indications that anything was wrong. One minute, it was driving fine and out of nowhere, the engine shut off in the middle of the road leaving us blocking a lane and creating a dangerous situation. The dealership is claiming that the high pressure fuel pump suffered a catastrophic failure and that the entire fuel system needs to be replaced, which is going to cost more than $13,000.

NHTSA ID

11632714

Incident

Dec 13, 2024

The contact owns a 2012 Volkswagen Touareg. The contact stated that there was an abnormal gasoline odor on the driver’s side of the vehicle. There were no warning lights illuminated. The contact looked underneath the vehicle at the gas tank and noticed that gasoline was leaking from the fuel tank onto the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 17V151000 (Fuel System, Gasoline). The VIN was not included. The approximate failure mileage was 119,000.

NHTSA ID

11478400

Incident

Aug 7, 2022

Mileage

119,000 mi

THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.

NHTSA ID

11118181

Incident

Apr 25, 2018

CHECK ENGINE LIGHT CAME ON AND WAS A ERROR CODE FOR THE FUEL PUMP. TOOK 4 HOURS OF WORK AND HAD TO BE REPLACED.

NHTSA ID

10925411

Incident

Nov 3, 2016

Mileage

73,000 mi

CHECK ENGINE LIGHT CAME ON AT 70,000 MILES AND WAS DUE TO THE AD BLUE TANK HEATER.

NHTSA ID

10925396

Incident

Nov 1, 2016

Mileage

70,000 mi

AD BLUE HEATING ELEMENT FAILED FOR SECOND TIME ON VEHICLE. FIRST ONE REPLACED AT 58,000 MILES AND SECOND ONE AT 98,500 MILES. VOLKSWAGEN NOT OFFERING ANY FINANCIAL RELIEF FOR SECOND FAILED PART CITING THE PART WARRANTY HAS EXPIRED.

NHTSA ID

10906918

Incident

Sep 11, 2016

Mileage

98,500 mi

I WAS DRIVING ON A BUSY STREET, WHEN I STOPPED AT A RED LIGHT. THE CAR STALLED AT THE LIGHT, AND WOULD NOT RESTART. I HAD IT TOWED TO THE NEAREST VW DEALER AND WAS INFORMED THAT THERE WAS A PROBLEM WITH THE FUEL PUMP (METAL FOUND), AND THAT THEY WERE GOING TO HAVE TO REPLACE THE FUEL PUMP, AND LINE. I FEEL THAT I WAS LUCKY NOT TO HAVE BEEN DRIVING ON THE FREEWAY GOING 50 - 70 MILES AN HOUR, IN WHICH A CRASH COULD HAVE OCCURRED WHEN THE CAR STALLED. *TR

NHTSA ID

10714211

Incident

Apr 30, 2015

Mileage

22,000 mi

VEHICLE LOST POWER WITHOUT WARNING AT HIGHWAY SPEEDS ON A THREE LANE EXPRESSWAY. WAS ABLE TO MAINTAIN CONTROL IN SPITE OF LOSS OF POWER STEERING AND BRAKES AND COASTED TO STOP ON NARROW BERM. WHEN I TRIED TO RESTART THE ENGINE I SMELLED FUEL AND UPON OPENING THE DOOR DISCOVERED A LARGE POOL OF FUEL LEAKING FROM THE VEHICLE. I HAVE CONFLICTING REPORTS FROM VW. THE DEALER WHO INSPECTED THE VEHICLE CLAIMS THAT A PRIOR FUEL PUMP REPAIR CARRIED OUT TWO MONTHS AGO AT ANOTHER VW DEALER CAUSED STRESS ON A BRACKET SUPPORTING THE FUEL LINE THAT ULTIMATELY GAVE WAY AND LED TO SEPARATION OF THE LINE, LOSS OF FUEL TO THE ENGINE AND THE FUEL LEAKAGE. THE DEALER THAT DID THE ORIGINAL FUEL PUMP REPAIRS CLAIMS THAT THE BRACKET MUST HAVE FAILED DUE TO NORMAL WEAR AND TEAR (THESE THINGS HAPPEN I WAS INFORMED). IF IN FACT THE LATTER DEALER IS CORRECT THAT INDICATES A BROADER PROBLEM THAN SIMPLY A NEGLIGENT REPAIR AND THIS ISSUE MAY IMPACT OTHER OWNERS OF SIMILAR VEHICLES. THAT LEADS TO THE REASON FOR MY COMPLAINT. IS THE DESIGN OF THIS VEHICLE SAFE? *TR

NHTSA ID

10584371

Incident

Apr 18, 2014

Mileage

22,000 mi