In November of 2021, I purchased my dream car, a 2016 Volvo s60 Cross Country, proud to own a vehicle from a company known for their safe and reliable vehicles. In April of 2022, a class action case ([XXX], et al., v. Volvo Car USA, LLC, Volvo Cars of North America, LLC, and Volvo Personvagnar AB) was issued against Volvo due to a KNOWN-TO-VOLVO DESIGN FLAW in their engines which could lead to engine failure. The case was settled out of court in early 2023 and Volvo issued an extended warranty for vehicles owners to take preventative measures against potential engine failure. Although my car is listed under the extended warranty, I was never sent any notice of it from Volvo. On [XXX], while driving on a highway, at speed limit, my 2016 Volvo s60 Cross Country's engine failed. I learned about the Extended Warranty from a National Highway Traffic Safety Administration Quality Bulletin (Extended Warranty P10183: I5T Oil Consumption Replace; Model Year 20132016 S60, 2015-2016 V60, V60CC and XC60, 2016 XC70, S60CC and S60L) while researching the issue with my car online. I contacted Volvo Customer Care to ask why I was not sent notice and what they could do. I was told that to open a case with Volvo I would need a diagnostic from a dealership. On August 5, 2024, I took my car in for a diagnostic at Patrick Volvo Cars in Schaumburg, IL, from who I also purchased the car in 2021. August 6, 2024 I received a partial diagnostic and was told that they would require 10x the original diagnostic price to find the root of the issue in the engine. On the same day, I called Volvo customer care and opened a case. After weeks of little to no communication, on September 3 Volvo denied my case. I was not provided any opportunity to communicate over the phone with my case manager at Volvo - only after she sent me the decision did I receive a call from her to learn Volvo does not care about my side of the story. Please view attached documents for more details, thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
- NHTSA ID
- 11617818
- Incident
- Jun 26, 2024
ElectricalEngine
Filed Apr 29, 2023
The alternator seized on the highway snapping the serpentine belt which got sucked into the timing and stopped the car in the left lane at highway speed. The timing guard failed allowing the belt to damage the timing. Volvo says it needs a head job I have possession of the vehicle and all maintenance records. Cars behind me dodged onto the shoulder to avoid hitting me. There was no warning. Furthermore this is a known problem a quick search of Volvo forums turned up over a dozen cars with insufficient timing guards
- NHTSA ID
- 11519617
- Incident
- Oct 29, 2022
At 86K miles can smell oil burning and add 1 quart light comes on. It's said Volvo is aware of a defect with the piston rings causing oil to consume and burn away. They aren't willing to address the issue outside warranty expiration. They did recently indicate how Volvo changed the requirement for using 5W30 oil to claim now Volvo changed there minds. How now only 0W20 full synthetic oil must be used. The label under the hood says use 5W30 only. It appears that Volvo is changing oil types because they know there's an issue with the piston rings and is trying to cover up a defect by doing so.
- NHTSA ID
- 11481894
- Incident
- Apr 1, 2022
I HAVE 86,585 MILES ON THE CAR AND HAVE FOLLOWED OR EXCEEDED THE MANUFACTURES RECOMMENDATION ON OIL CHANGES. NOW I AM TOLD AFTER MY LAST OIL CHANGE THAT THE ENGINE IS CONSUMING A LOT OF OIL. AT 80,000 MILES MY VOLVO DEALERSHIP CHANGED THE TYPE OF OIL THEY WERE PUTTING IN THE CAR FROM 5W-30 FULL SYN. TO 0W20 FULL SYN. I BELIEVE THERE IS A PROBLEM WITH THE ENGINE AND VOLVO KNOWS IT BY TRYING TO STOP THE OIL USAGE BY CHANGING THE TYPE OF OIL THEY RECOMMEND. WHAT DO I DO IF I HAVE A ENGINE PROBLEM WITH MY CAR ???
- NHTSA ID
- 11338534
- Incident
- Jul 9, 2020
- Mileage
- 86,585 mi
WHEN THE CAR'S ECO START/STOP IS ON, THE CAR WILL SHUT OFF FOR NO REASON FORCING ME TO TURN OFF THE CAR TO RESTART IT. SOMETIME IT HAPPENS WHEN THE CAR IS STOPPED BUT A FEW TIMES THE CAR WAS IN MOTION WHEN THE CAR JUST TURNS OFF. THIS HAS HAPPEN AT LEAST 10 TIMES SINCE I OWNED THE CAR. THE LAST TIME WAS 1/27/20. I WAS ALMOST HIT FROM BEHIND BY ANOTHER CAR.
- NHTSA ID
- 11306194
- Incident
- Jan 27, 2020
- Mileage
- 50,000 mi
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
- NHTSA ID
- 11203374
- Incident
- Feb 4, 2019
- Mileage
- 92,000 mi
2016 VOLVO S-60. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS. *LD..THE CONSUMER STATED VOLVO HAD A RECALL ON THE OIL PRESSURE SENSORS (FAILURE CAUSED ENGINES TO SEIZE). THE DEALER CLAIMED THE VEHICLE WAS REPAIRED UNDER THE RECALL BUT, THE ENGINE SEIZED IN THE MIDDLE OF A BUSY ROAD. THE MANUFACTURER REPLACED THE ENGINE BUT, THE FAILURE RECURRED. THE CONSUMER STATED SINCE, THE ENGINE WAS REPLACED, THE VALUE OF THE VEHICLE DIMINISHED DRASTICALLY. THE MANUFACTURER WOULD NOT ASSIST ANY FURTHER. *JS ...UPDATED 06/14/17 *BF *AS
- NHTSA ID
- 10966928
- Incident
- Jun 21, 2016
ElectricalEngineFuel system
Filed Dec 23, 2015
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
- NHTSA ID
- 10811942
- Incident
- Dec 18, 2015
- Mileage
- 200 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.