Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2023 Volvo XC60 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous during driving condition as it is a distraction to the driver. This is issue has been happening on a persistent basis since the latest software update, the system needs to be rebooted two to three times a week, sometimes during driving.
After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not working once it is parked. Does not show any alerts when you’re close to an object. I have serious concerns about any of my safety systems working properly.
The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the ground immediately behind the rear bumper and only about two feet beyond it. As a result, it does not provide visibility of approaching vehicles, pedestrians, cyclists, or other obstacles behind the vehicle. This severely limits the camera's usefulness when backing out of parking spaces or driveways, where cross traffic and pedestrians are the primary safety concern. Because the display shows so little of the area behind the vehicle, drivers cannot rely on it to safely reverse. Believing this was a defect specific to my vehicle, I brought it to a Volvo dealership on two separate occasions. Each time, I was told that the camera was functioning as designed and that its viewing angle was normal. If this is indeed the intended design, then the backup camera system is fundamentally inadequate and presents an unnecessary safety risk.
3rd time driving our Volvo on the road and having the automatic emergency brake engage too early or in this instance, with no vehicle in front of us. We have been dealing with issues related to the safety systems and error messages in our Volvo related to “blind spot”, “automatic emergency braking”, and sensor failures or errors since having our vehicle leased since 2023. It has been in the shop MULTIPLE times to have sensors replaced only for errors to come back. Our system current says to clean the front sensors even though there is no debris on them. We also experienced this errors while driving 2025 loaner models with our vehicle in for repairs. We feel unsafe in our vehicle and can’t rely on the safety systems. We have also experienced the entire auto system failing in our car multiple times. This leads to any sounds system including emergency warnings to turn signals from not producing ANY sounds.
System/Component Malfunction: Systemic failure of the onboard computer (Infotainment/Connectivity Module) and Advanced Driver Assistance Systems (ADAS), specifically the Collision Avoidance/Auto-Braking system, Rear-view Camera (FMVSS 111 non-compliance), and the 12V Battery management system. All components remain in the vehicle and are available for inspection. Safety Risk: The vehicle exhibits frequent "phantom braking" where the emergency collision avoidance system abruptly activates without obstacles present, creating an immediate risk of collisions. Additionally, the "hands-on steering wheel" sensor malfunctions, triggering emergency stopping procedures while driving. The backup camera intermittently fails (black screen), causing a total loss of rear visibility. These issues lead to unpredictable vehicle behavior in high-speed traffic. Confirmation & Inspection: These issues began to be reported to an authorized Volvo dealer within the first year of ownership (2022-2023). Most recently, a total vehicle failure occurred due to a drained 12V battery, which the dealer service department confirmed was caused by a known software module defect. Despite multiple "software updates" by the manufacturer, the safety-critical ADAS malfunctions (phantom braking) have recurred three times in the last week following the most recent dealer service.
Received recall notice, the dealer did software upgrade to 3.7. but still having issues. Error message "Camera is temporarily unavailable". Reported to Volvo dealer who stated they are aware of the problem but cannot fix because they are waiting for new software, expected Q4 2025. Recall was not fixed
Manufacturer: Volvo Car USA LLC | Initial Failure Mileage: 15,000 DEFECT DESCRIPTION: The Google built-in Infotainment Control Unit (ICU) and Audio Control Module (ACM) are repeatedly crashing/malfunctioning while driving. This system failure is a safety hazard because it simultaneously disables critical features: * SAFETY SYSTEM FAILURE: The Rear Cross Traffic Alert (RCTA) is disabled, creating a high risk of collision when reversing. * LOSS OF AUDITORY WARNINGS: All essential auditory cues, including the turn signal click and parking sensor sounds, are lost as the speakers go silent. * Distraction: The screen goes black/unresponsive, requiring a dangerous manual reboot while driving. REPAIR HISTORY: The defect has been confirmed and documented by an authorized Volvo dealer (O'Steen Volvo) on two prior warranty attempts (6/18/24 & 12/19/24) but remains uncorrected. The dealer has admitted they have "no way to fix this" permanently. Corporate (Volvo Customer Care) has been notified. This is a recurring, safety-critical manufacturing defect. Most recent issue was 10/25/205
Reverse backup camera repeatedly does not work and will display message saying camera unavailable. Sound system will go out with the center screen were no sound comes through (not even blinker sound). With a small child and have concerns driving when these issues occur, especially since they occur unexpectedly. Issues will occur a few days in a row, then work fine for a few days and then issues will occur again. Have been to the shop where they looked at the issue and was advised have to wait for a software update.
I've experienced many problems with the Google built in system in this Volvo. But the one that keeps happening is the speed sensors. The car is supposed to read traffic signs, including speed signs and alarm when exceeding the posted speed limit. It does not work. For example on I66 East bound in Virginia, the speed limit is not 80mph, it is either 60, 65 or 70 if using the express lanes. The Volvo keeps showing the speed limit on this interstate as 80, see attached images showing speed limit sign at 80. Complained to Volvo, they blamed Google. Complained to Google, they blamed Volvo. Other roads have the same sign recognition. The car infotainment & safety features randomly shut down, or fail, while driving and the vehicle has to be reset often. Back up cameras quit working while backing up sometimes it will not go into reverse without shutting off the car or doing a reset.
The automatic breaking system was deployed while backing up in a parking lot. There were no obstacles, either stationary or moving, that should have triggered the braking. We have had several other times when the brake "felt odd" during reverse. It becomes very stiff and hard to depress but still works.
I've had my Volvo for 6 months and two weeks ago I started getting warning alerts that the braking system, lane departure system and other electrical systems were having issues (the doors wouldn't lock and car wouldn't start). I've taken the car to the Volvo dealership 3 times and they have been unsuccessful in determining what the issue is. There is something wrong with the software and a software update that was installed on my car at the first service visit (when this began happening 2 weeks ago).
While backing out of garage, the car abruptly and violently braked. The driver was tossed forward. The rear camera showed nothing in the car's path and no alarms had been set off. Visual review confirmed the absence of anything in the path of the automobile. The automobile was purchased new about 7-10 days before this occurrence. The driver has experienced shoulder, neck, and upper body pains somewhat responsive to acetaminophen tablets. The driver was instructed to turn off the automatic rear brake each time backing up but has not been offered a permanent fix. I do not know if Volvo has been informed or if the dealership has inspected the car.
The parking sensors and auto brake malfunctioned while I was parking. Nothing was in the car's vicinity, but the car sensors started to beep intensely and the car automatically broke abruptly.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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