RoadVitals

2023 Volvo XC60

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
51
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Dec 23, 2025
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
2
1 injuries, 0 deaths reported

Overview

Our database contains 51 NHTSA owner-reported complaints for the 2023 Volvo XC60, most frequently naming the electrical, driver assistance and brakes categories. 5 safety recalls have been issued covering this model year; and 153 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
25V908000

BACK OVER PREVENTION:SOFTWARE

Dec 23, 2025
413,151 units potentially affected
The defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk: A rearview camera image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 24, 2026. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car's number for this recall is R10333. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 16, 2026. This recall replaces previous NHTSA recall number 25V282. Vehicles previously repaired under recall 25V282 will need to have the new remedy performed.
Volvo Car USA, LLCManufacturer number R10333View on NHTSA.gov
25V282000

BACK OVER PREVENTION:SOFTWARE

May 8, 2025
413,151 units potentially affected
The defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10320.
Volvo Car USA, LLCManufacturer number R10320View on NHTSA.gov
23V188000

ELECTRICAL SYSTEM

Mar 22, 2023
393 units potentially affected
The defect: Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
The risk: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
The remedy: Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
Volvo Car USA, LLCManufacturer number R10225View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 51
Driver assistance
Filed Aug 8, 2026

Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue

NHTSA ID
11755690
Incident
Aug 8, 2026
Visibility
Filed Aug 4, 2026

The contact owns a 2023 Volvo XC60. The contact stated that while driving in a rainstorm, the front windshield wiper arm was striking the top of the hood of the vehicle. Due to the failure, the windshield was not properly cleared of the rainwater, causing a visibility hazard. The contact stated that the hood was damaged by the wiper arm striking the hood. The vehicle was taken to the local dealer, who replaced the wiper blades, but the failure reoccurred. The vehicle was taken to the local mechanic, who replaced the wiper arm, but over time the failure reoccurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 17,000.

NHTSA ID
11754657
Incident
Aug 4, 2026
Mileage
17,000 mi
Driver assistanceElectrical
Filed Jul 13, 2026

Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous during driving condition as it is a distraction to the driver. This is issue has been happening on a persistent basis since the latest software update, the system needs to be rebooted two to three times a week, sometimes during driving.

NHTSA ID
11749979
Incident
Jul 10, 2026
Driver assistanceElectrical
Filed Jul 8, 2026

After Volvo’s software update 5.1.17 was installed, all sound in the vehicle including all warning alerts, turn signals, stereo, etc. have no sound. If you reboot the system it MIGHT work, but it reverts back to not working once it is parked. Does not show any alerts when you’re close to an object. I have serious concerns about any of my safety systems working properly.

NHTSA ID
11749140
Incident
Jun 30, 2026
Driver assistance
Filed Jun 29, 2026

The backup camera system on this vehicle is ineffective and creates a significant safety hazard. Rather than providing a clear view of what is behind the vehicle, the camera is aimed downward, displaying primarily the ground immediately behind the rear bumper and only about two feet beyond it. As a result, it does not provide visibility of approaching vehicles, pedestrians, cyclists, or other obstacles behind the vehicle. This severely limits the camera's usefulness when backing out of parking spaces or driveways, where cross traffic and pedestrians are the primary safety concern. Because the display shows so little of the area behind the vehicle, drivers cannot rely on it to safely reverse. Believing this was a defect specific to my vehicle, I brought it to a Volvo dealership on two separate occasions. Each time, I was told that the camera was functioning as designed and that its viewing angle was normal. If this is indeed the intended design, then the backup camera system is fundamentally inadequate and presents an unnecessary safety risk.

NHTSA ID
11747232
Incident
Jun 2, 2026
Filed May 27, 2026

I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two weeks. One event occurred at approximately 55 mph. I had to call the police for help. This after Hudson Valley Property Maintence the two previous stalls had been fixed. Dealer performed software update/reinstall and test drove vehicle approximately 30 miles, but the same failure returned and vehicle required towing. This is a repeated highway-speed safety defect. This vehicle is a safety hazard, and I am afraid for my life. The first two tow truck drivers were not able to get it on a flatbed without dragging it which we chose not to do. It took a third tow truck driver with special equipment to lift the car and tow it. This process took five hours on the hottest day and alone while other cars were coming at me at 60 mph. I had to call the police for help. There was no police report filed. Just a quote to dispatch to send officers to control a dangerous situation. The toe was through Volvo roadside assistance.

NHTSA ID
11740327
Incident
May 26, 2026
Filed May 26, 2026

While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to drive. We made an appointment with a Volvo service center. Volvo service center stated we would need to pay to have this diagnosed because the vehicle has a rebuilt title. The dealership wanted approx $800 just to look at the vehicle. This issue is a known defect in the 2023 Volvo XC60 B5. It was already recalled once for this exact issue. This is an ongoing safety issue - losing our navigation in the middle of the highway as well as the vehicles ability to automatically phone emergency help when required.

NHTSA ID
11740173
Incident
Apr 18, 2026
Exterior lighting
Filed Apr 9, 2026
Crash reported

See attached document for complaint.

NHTSA ID
11730164
Incident
Dec 13, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

36559.2.0

This is a Technical Journal: Do Not Connect Third-Party Devices to the DLC/OBD2. Disconnect third party devices.

36551.6.1

ENGINE

This is a Technical Journal: Chirping noise from engine during engine shutoff. Replace both front camshaft seals

36899.1.0

ELECTRICAL SYSTEM

This is a Technical Journal: Check Engine Light in DIM (BCM2 P25A268 / U003700). Download software.

36920.1.0

ENGINE AND ENGINE COOLING

This is a Technical Journal: Check engine light and DTC - ECM P061C48/P060C48. Change engine oil and filter.

36926.1.0

This is a Technical Journal: Google acceptance required for SW 3.0.3. Software download.

36202.2.1

This is a Technical Journal: Vibration/shudder while braking. Replace front brake pads

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Volvo XC60 by model year
YearComplaintsRecallsInvestigationsIssue Index
2025313064.1
2024232061.3
2023Viewing515057.0
2022696161.9
2021445166.8
2020216163.0
2019348164.7
2018365162.8
2017154058.6
2016383058.5
2015471048.3
2014162052.5
2013663051.9
2012463047.2
2011364045.9
2010567048.9
2009010—
2008000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.