2024 Volvo XC60 Electrical Problems

I am reporting recurring electrical system failures involving a 2024 Volvo XC60 B5 Mild Hybrid. The vehicle has experienced repeated 12V battery depletion, no-start conditions, and problems with remote locking/unlocking. These incidents have required service and towing. Previous repairs have included battery replacement, battery testing/recharging, and a software update. The vehicle has also experienced an EVAP system fault (P0455) requiring purge valve replacement. It has started dying or failing electrically off and on while driving down the interstate. Most recently, the vehicle again became inoperable and was towed to Quantrell Volvo in [XXX], where it has been for approximately one week. The dealership has indicated that the vehicle now starts but displays an SOS warning. They have also identified a suspected parasitic battery drain but have not yet determined its cause. These failures create a safety concern because the vehicle can unexpectedly become unable to start or unlock, potentially leaving occupants stranded. The SOS warning raises additional concern that emergency communication functionality may be affected. The underlying electrical failure has not been conclusively diagnosed or repaired. I located Volvo Technical Journal TJ 36189.2.2, “ICUP Vehicles, 12V battery drain - Upgrade Software to V2.9 or later,” which describes similar symptoms, including intermittent no-start conditions, inability to unlock, and depleted 12V batteries. I am requesting that Volvo determine whether this vehicle is applicable and whether the prescribed diagnostic procedure has been performed. The vehicle is currently at Quantrell Volvo and available for inspection. I am requesting investigation into the recurring battery drain, electrical failures, and SOS warning, and identification and repair of the underlying cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11776150

Incident

Oct 30, 2026

Vehicle is repeatedly losing functionality of features controlled by what is referred to as the infotainment system, included lane departure warning, sound associated with turn signals, sound associated with GPS, use of hands-free calling system, etc. Upon reset, functionality resumes but the reset takes a few minutes and must be performed again and again as the issue is recurring. The main problem is that you don't know the functionality is temporarily down until something causes you to notice (IE no steering wheel vibration when departing a lane without turn signal, no alerts on backup camera - objects are visible but off-screen objects don't trigger a warning like they typically do, etc) so you don't expect anything to be wrong when it is. I marked that this incident occured today - which it did, coincidentally on the way to a service appointment about this issue specifically, but it has been happening with increasing frequency over the last couple of months.

NHTSA ID

11755919

Incident

Aug 10, 2026

On multiple occasions that center screen goes blank while I am driving, the indicator lights do not click, there is no display of vehicle speed, and the map function disappears. These issues cause uncertainly if not panic. I do not know if my indicator lights are working, if I can change lanes or if I need to change where I am trying to drive to, all while the vehicle is moving. I can only guess at how fast I am going. There is no warning before this happens. The dealer says that a software fix required by a recall would fix these problems, but they continue to happen.

NHTSA ID

11728527

Incident

Mar 3, 2026

My car periodically shuts down while on highway and once a week is completely dead and requires a jump or a tow. I have brought this to the dealerships attention for over 18 months and they continue to tell me that the problem is fixed. The car shut down and was completely dead again this week. No one from NA Volvo has ever called me back when I report the problem or has responded to countless inquiries.

NHTSA ID

11710328

Incident

Jan 7, 2026

I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to drive in the rain with no windshield wipers. When I finally dropped my vehicle off to get serviced and explained the issue, the tech explained this has been a common with issue with many people especially because of the snow, he states “people keep turning the wipers on with snow on the windshield.” He also said his 6 month old Volvo had the same issue. However, I have never turned my windshield wipers on after snow without removing the snow off first so this was not the case. With multiple issues with different people, the tech issue’s with his own 6 month old car it sounded like a recall issue to me. I was told the motor had burned out on my 2024 Volvo XC60 that I have had for just under 2 years and it was no longer under warranty because I was 1,000 miles over my warranty. No error messages appeared on my screen to let me know there were any issues with my windshield wipers at all. This is a huge safety issue, i was not made aware there was an issue if the rain began after I was driving I could’ve been in accident hurt myself or/and others. I know there is a recall for Volvo trucks for windshield wiper motors.

NHTSA ID

11706593

Incident

Dec 18, 2025

The sound system of the vehicle failed. No alerts for cross path detection, no parking alerts, no Bluetooth calling, no gps guidance, no turn signal sound, no ability to call through the sos feature, and no radio. There is no value to the safety features because there is no audible alert for anything. The when you select radio after listening to Bluetooth audio it glitches and turns back to the prior audio source 5-7 times prior to allowing you to stay on the selected source (again no sound so less important of an issue). In addition, the park button doesn’t always work. There are times that I need to press it 3-5 times to put the car in park. The ability to be hands free and use the Bluetooth and navigation functions is non existent. The sarasota Volvo dealer walked me through trying to reset the system over the phone but it didn’t work. We have an appointment scheduled in two days to look at the car. No warning signs or alerts came up.

NHTSA ID

11590062

Incident

May 20, 2024

I was backing into my garage in reverse gear when there was a sudden power surge and the car accelerated rapidly backwards (without me pushing the gas pedal), which led to a crash that caused substantial damage to the car. The car was out of my control, with it accelerating without reason, so something failed on the car. I do not know what component failed, only that there was a sudden and rapid acceleration in reverse. There are no warning lights and the car was taken for an estimate and damages exceed $10,000.

NHTSA ID

11573057

Incident

Feb 20, 2024

Upon startup, a message may appear that says "Drive to workshop, Propulsion System Service Urgent", this happen after a software update.

NHTSA ID

11565973

Incident

Jan 17, 2024