RoadVitals

2023 Western Star 57X

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Sep 10, 2024
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2023 Western Star 57X. 2 safety recalls have been issued covering this model year; and 93 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
24V668000

EXTERIOR LIGHTING:BRAKE LIGHTS; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Sep 10, 2024
16,890 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2025 Freightliner 108SD, 2022-2025 Freightliner 114SD, Freightliner Business Class M2, 2025 Freightliner eM2, 2020-2025 Western Star 49X, 2021-2025 Western Star 47X, and 2022-2025 Western Star 57X vehicles that may be upfitted with a body lighting interface controller and replacement brake lights. The brake lights may not illuminate when the brakes are automatically applied during an active brake assist (ABA) event.
The risk: Brake lights that fail to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
The remedy: Dealers will update the ABA software, free of charge. Owner notification letters were mailed October 24, 2024. Owners may contact DTNA customer service at 800-745-8000. DTNA's number for this recall is F1009.
Daimler Trucks North America, LLCManufacturer number F1009View on NHTSA.gov
23V348000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EXTERIOR LIGHTING:TURN SIGNAL

May 16, 2023
47 units potentially affected
The defect: Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Western Star 57X vehicles. The interior turn signals may flash too quickly and not align with the exterior turn signal flashing. Interior turn signals that consistently flash too quickly may not change their flash rate to alert the driver to replace the bulbs. An exterior turn signal bulb that is burnt out will not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk: A nonfunctioning exterior turn signal may not notify other drivers of a turning vehicle, increasing the risk of a crash.
The remedy: Dealers will update the turn signal indicator software, free of charge. Owner notification letters were mailed June 13, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL975.
Daimler Trucks North America, LLCManufacturer number FL975View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

SS 783-WST

ELECTRICAL SYSTEM

Service Solution for Progressive Low Voltage Disconnect Parameter Update

TSB-26-001-DDC

POWER TRAIN

Revised Technical Service Bulletin for DT12 Range Detent Diagnostic

CXA 03_26_Surge Tank

ENGINE

CX Advocate for discolored coolant surge tanks (24CSA-20)

CXA_01_26_Trans Support

POWER TRAIN

CX Advocate for Aftermarket Transmission Support

FleetCom_TCM Clutch

POWER TRAIN

Fleet Communications for TCM Fault 520970/7 – Clutch Unable to Open Fully

CXA 11_25_AMTcc DTC

POWER TRAIN

CX Advocate for New AMTcc - DTC 520970/7: Clutch Unable to Open Sufficiently

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Western Star 57X by model year
YearComplaintsRecallsInvestigationsIssue Index
2026000—
2025030—
2024010—
2023Viewing020—
2022030—
2021020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.