RoadVitals

2011 Western Star Constellation

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Apr 30, 2018
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jun 21, 2011
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2011 Western Star Constellation, most frequently naming the body & structure, electrical and exterior lighting categories. 1 safety recall has been issued covering this model year; and 135 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure133.3%
  • Electrical133.3%
  • Exterior lighting133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
11V330000

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

Jun 21, 2011
48,170 units potentially affected
The defect: DTNA IS RECALLING CERTAIN MODEL YEAR 2008-2012 FREIGHTLINER; CASCADIA, CENTURY CLASS, COLUMBIA, AND CORONADO, CERTAIN MODEL YEAR 2008-2009 STERLING; A-LINE AND L-LINE AND CERTAIN MODEL YEAR 2009-2012 WESTERN STAR CONSTELLATION VEHICLES, MANUFACTURED FROM JANUARY 14, 2008, THROUGH JUNE 15, 2011, BUILT WITH DETROIT DIESEL 15 OR 16 ENGINES. THE BOLT ATTACHING A RUBBER ISOLATOR TO A SUPPORT BRACKET MAY BECOME LOOSE AND BACK OUT, POTENTIALLY CONTACTING AN UN-FUSED STARTER CABLE AND CREATING A SHORT CIRCUIT.
The risk: A SHORT CIRCUIT BETWEEN AN UN-FUSED BATTERY CABLE AND CHASSIS GROUND COULD RESULT IN A VEHICLE FIRE.
The remedy: DEALERS WILL INSTALL A NEW BOLT AND ISOLATOR AND REPAIR THE RECREATIONAL VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 21, 2011. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
DAIMLER TRUCKS NORTH AMERICAManufacturer number FL-609View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Body & structureElectricalExterior lighting
Filed Apr 30, 2018

VIDEO ON YOUTUBE. HEADLIGHT CIRCUITRY SHORTED OUT. ADAPTIVE HEADLIGHTS NEED REPLACING ON MY 2011 LINCOLN MKS @ UNSAFE TO DRIVE AT NIGHT WITH MINIMAL LIGHTING. CAR WAS PARKED ST MY RESIDENCE.

NHTSA ID
11090921
Incident
Feb 3, 2018
Mileage
98,000 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

sbw0015

SUSPENSION

Service Bulletin- sbw0015 Vibration and Harsh Ride Troubleshooting

sbw0015

SUSPENSION

Service Bulletin Vibration and Harsh Ride Troubleshooting

sbw0015

SUSPENSION

Service Bulletin Vibration and Harsh Ride Troubleshooting

wp00002

EQUIPMENT:OTHER:LABELS

wp00002 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels

fsbw4206

SERVICE BRAKES

fsbw4206 Dandinement des freins - Tambour de frein MeritorMD SteeLite X30MD avec voilage excessif

17TL25

SUSPENSION

17TL25 TruckCam? Alignment System

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Western Star Constellation by model year
YearComplaintsRecallsInvestigationsIssue Index
2019000—
2016000—
2015000—
2013000—
2012010—
2011Viewing110—
2010010—
2009010—
2001100—
1999110—
1998000—
1997021—
1996021—
1995021—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.