RoadVitals

2008 Workhorse R20

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 11, 2010
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Jul 6, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2008 Workhorse R20, most frequently naming the brakes category. 1 safety recall has been issued covering this model year; and 18 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Brakes1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V314000

ENGINE AND ENGINE COOLING

Jul 6, 2010
39 units potentially affected
The defect: NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2008 WORKHORSE R20 CHASSIS MANUFACTURED FROM FEBRUARY 5, 2007 THROUGH SEPTEMBER 24, 2008, EQUIPPED WITH CATERPILLAR C7 ENGINES. THE #5 AND #6 FUEL LINES MAY CRACK AT THE FASTENING POINT TO THE COMMON FUEL RAIL AND CAUSE A FUEL LEAK.
The risk: A FUEL LEAK, IN THE PRESENCE OF AN IGNITION SOURCE, CAN RESULT IN A VEHICLE FIRE.
The remedy: CATERPILLER WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 9, 2010. OWNERS MAY CONTACT CATERPILLAR TOLL-FREE AT 1-800-447-4986 OR NAVISTAR AT 1-260-461-1890.
NAVISTAR, INCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Oct 11, 2010

DRIVING TO WORKHORSE SERVICE CENTER (JIM PRICE CHEVY TRUCK CENTER, CHARLOTTESVILLE VA) FOR A DIFFERENT MATTER THE DASH WARNING LIGHTS STARTED BLINKING FOR BRAKES, ABS, ATC AND PARKING BRAKE. SERVICE CENTER HOOKED UP COMPUTER AND DETERMINED THAT THE MERITOR/WABCO HYDRAULIC COMPACT UNIT (HCU) WHICH IS THE MAJOR PART OF THE HYDRAULIC POWER BRAKE (HPB) SYSTEM MALFUNCTIONED. I LEARNED THAT THESE UNITS ARE ON MANY INTERNATIONAL BRAND SCHOOL BUSES AS WELL AS MY WORKHORSE UFO CHASSIS RV AND OTHER VEHICLES AND THAT THE HCU IS FAILING ON A REGULAR BASIS ON THESE AND OTHER VEHICLES AND THAT MERITOR/WABCO HAS REDESIGNED THE INTERNALS AND EXTENDED THE WARRANTY ON SAME. WORKHORSE ARRANGED TO HAVE A REDESIGNED UNIT FROM MERITOR/WABCO OVERNIGHTED AND INSTALLED THE NEXT DAY. HOWEVER, SINCE IT IS A CRITICAL BRAKE PART WHY HAS THERE NOT BEEN A RECALL BY MERITOR/WABCO? OUR SCHOOL CHILDREN ARE AT RISK! PLEASE INVESTIGATE IMMEDIATELY. THE NEWSPAPERS WOULD LOVE TO GET THIS FIRST. PLEASE GET OUT IN FRONT OF THIS QUICKLY. UPDATED 10/20/10 *BF UPDATED IVOQ 10/26/10*JB *TR

NHTSA ID
10359954
Incident
Oct 7, 2010
Mileage
16,500 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

IK2600090

ENGINE

New CARB Idle Reduction Change Request

IK4300035

ELECTRICAL SYSTEM

This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are added or removed, the comparison runs automatically with no manual action required. The program presents results in an interactive table that shows feature codes, descriptions, access levels, and whether each feature is present in each selected file. Built-in search, filtering, and sorting make it easy to locate specific features or focus only on differences between files. Column visibility can be customized to show or hide descriptions and access information as needed. Users can remove files individually or clear all files at once, with results updating instantly. The tool also includes reporting and export options that reflect exactly what is visible on screen, allowing results to be printed, copied, saved as text, or exported to CSV for use in Excel or other spreadsheet tools. Overall, the program streamlines the process of comparing vehicle feature configurations, helping users quickly identify differences, validate setups, and document results without manual comparison or external tools.

IK2600256

ENGINE

This article is intended to provide information for how to program International Engines that have been sold to another company and installed in a chassis that does NOT have an International VIN Number. This may include Detroit Series 40 engines, Perkins, Street Sweepers, Cranes, Fire Trucks, Generators, Blower motors, and more.

IK2600047

ENGINE

Engine replacements for all International engines will need to follow this procedure.

IK1600272

STRUCTURE:BODY

This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.

IK0600030

POWER TRAIN

This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.